Paul A.

Agreed, this is how all Android apps are supposed to work and I'm glad they made it match Android design guidelines. Sadly, the back gesture still doesn't exit an (unedited) note in edit mode, unless I gesture 2-3 times in a row quickly. Also, Android app still has the following issues: Gboard capitalization No support for app shortcuts from launcher "Copy internal link" on Android actually creates a web link More text deleted than should be [This bug has popped up and been fixed many times over the years. Specific reproducible steps tend to vary, but I'm definitely seeing some variant of this bug in the latest version.]

Interestingly, I got a survey, but all it asked about was whether I know about and use checklists and tasks. I wonder how many different surveys they are doing? 🤔

Given the context I imagine he meant rapid tag sync. Something I am looking forward to, too.

Hmmm, questionable. Bending Spoons has raised money from investors who expect a high return on their investment. They purchased Evernote because they believe they can get a strong financial return, not because the BS CEO likes the product. First and third statement are also questionable. Evernote's reliability has gone down for me since the acquisition - I've lost data multiple times in the (rushed?) migration to RTE sync. Where's the evidence it was being abused? Evernote likely had items in their TOS against abuse of the service (all online services have this), so they could have targeted any abusers individually. I'm a little disappointed with how quickly some people have started denigrating former free plan users as freeloaders, ingrates, and now "abusers." As far as I can tell (absent any evidence of real abuse), all the Free users were using the product exactly as it was designed to be used. Clearly they are taking a page out of a popular (though often maligned) private equity playbook with their purchase of struggling or under-monetized assets and then improving their financial performance. Some private equity companies have developed a bad reputation for behaving like vultures (stripping all value from a company and leaving the rotting carcass), and some have been reasonably good stewards of their purchases. I personally think the jury is still out on Bending Spoons. 🤔 More directly to your question, the below article has been influential in shaping some of the narrative around Bending Spoons. I share without comment on the merits of its arguments: https://impassionedmoderate.substack.com/p/ryan-reynolds-didnt-pay-close-enough?utm_source=direct&r=1ix542&utm_campaign=post&utm_medium=web I don't know, can we? 🤪

I believe one notebook is maximum. Can you move all notes to one notebook and try deleting the empty notebook?

What makes you say that? I think it far more likely that the goal is to incentivize a significant number of free users to begin becoming paying customers. The ongoing costs to maintain a small amount of data for free subscribers is non-zero but it pales in comparison with the possibility of enrolling (e.g.) a million new subscribers in a $10/month plan.

Correct. Though I would personally rephrase from "chosen not to address it" to "not sufficiently prioritized fixing it/them." Regardless, I'm frustrated too. New features are fine and there are some new features that I'd like, but at this point fixing some of these bugs that have annoyed me for years is more likely to keep me subscribed than new features.

It's not. I've reported this to Gboard. It's Evernote's issue.

It's a known issue with Gboard that Evernote refuses to fix for over three years, from while Evernote v10 Android was in pre-release beta. It was on their list to fix "at a reasonably high priority" according to an Evernote PM over two years ago, and yet here we are. It's little stuff like this that sours me on Evernote. Fix the small stuff that irritates and I'm happy to pay for the app, but it rankles to get big price increases and the old irritating bugs remain. Btw, you were the first to comment on one of my posts on this bug two and a half years ago.

Slightly off-topic, but all of the "Sunday week starters" in the Western World are a mystery to me. The work week, school week, financial week, and government services week all start on Mondays, and so I've never understood why anyone would want their calendars to start on Sunday!

Agreed! This is a (small) irritation to me every single day. Thanks for describing the issue succinctly. I hope Evernote fixes it.

I don't understand why they don't offer an open beta program. Evernote has a number of very passionate/loyal users (many of them active on this forum) who would gladly subscribe to a beta channel and help catch many of these bugs before they hit the public. The Signal messaging app similarly has a number of loyal users who put in a lot of time beta testing and it seems to work very well. See https://support.signal.org/hc/en-us/articles/360007318471-Signal-Beta for example.

You might be surprised. According to a Google cloud case study, link below, Evernote only has about 3.5 PB in storage. That's peanuts among big storage users. Definitely not top-100, probably not even top-1000. https://cloud.google.com/customers/evernote

They don't scan personal user content for AI training, per their privacy policy. They do use publicly available information for AI training. They scan for viruses, spam, CSAM, for attachments so they can link to Drive or Photos, for user-specific AI features, and so on. Nothing nefarious.

FYI, Google hasn't scanned Gmail content for advertising purposes for over 6 years.

Agreed, with the number of free alternatives out there many current free users are unlikely to convert at any price. Actually, I'm very confident that BS would be massively profitable with 200 million subscribers paying about $23/year (rough equivalent at current exchange rates.) The big cost is salaries, not cloud, which is pennies per Gig per month, and salaries don't scale (much) with the number of paying subscribers. It's just wildly unrealistic to assume that Evernote could get anywhere close to that number of subscribers, as you point out. They certainly have fewer than 5 million paying subscribers right now, and likely fewer than 2 million. 200 million is not even a pipe dream!

Those were rhetorical questions. Clearly it does not work, as evidenced by the long thread above with multiple people reporting the same issues. Respectfully, it's not very helpful to have people chiming into threads saying 'it works for me" without making any effort to understand the nuances or be empathetic to the issues that people are experiencing.

Does it give you an option specifically for emails? What happens if you use it in a long thread, does it allow you to select individual emails within the thread to save? All that functionality is missing since the summer. Also, I note the web clipper (at least in the Chrome store) hasn't been updated since the summer.

This has happened to me multiple times with PDF files on the Mac desktop app. It hasn't happened to me very recently though, and I have been told that fixes have been made that should resolve some or most of those bugs. How recently that it happened to you, and what version of the app were you're using?

Strange. Anyone know (or hazard a guess) as to why support is so backed up recently?

I wasn't aware there used to be a shortcut to do a fresh search but I can see why you might want it. This reminds me of another small irritation that hasn't been changed since v10 launched, and that is the previous search term is not selected when using a keyboard shortcut. In most applications, invoking the search function will select the previous search term so that it's automatically deleted if one types in a new search term. In Evernote, one must first delete the old term before typing in a new term.

Not continuously, but periodically, which is still useful. That way when the app is launched there is less to sync and the user can get back to their work faster. Using WorkManager an app can request to periodically check in and sync the latest updates. To conserve battery life, the OS decides when to allow this and bundles multiple app requests together so that the CPU can be quiet and radio powered down in-between updates. When the phone is on unmetered WiFi and charging, it will sync more frequently. When on battery and mobile data, it will sync less frequently. On iOS, an app can update once or twice an hour using a background notification. There are other APIs as well, that is just one example. There's even a user setting so users can allow or disallow individual apps to be refreshed in the background:

While it's true that mobile OS's exert a lot of influence to maintain battery life, it's not true that "A full notes app has no chance." A properly designed app can be designed to perform some background syncing. On Android, for example, an app can use WorkManager to manage background sync. I'm less familiar with iOS (which historically has been stricter than Android when it comes to background apps) but I believe there is a way to do something similar. The apps just have to be coded to use the features allowed by the OS.

Would love to see some mobile-specific feature updates to replace features that used to be in the app pre-v10, not just bug fixes. Though I'm eager to see bug fixes too.

Export your note to pdf and see if the numbered list is correct in the pdf.