Paul A.

Ran into it again today. Getting tired of this bug continuing to re-appear and support not responding to tickets related to it.

Yep. Heaven help us if they roll out "RENT" while support is still a fiasco. Imagine all the possible sync bugs that would further overwhelm support and frustrate users? I just hope that's part of the calculus in the delay rolling out RENT.

The support responsiveness is abysmal right now. I can reproduce at least one "Untitled Attachment" error 100% of the time, yet can support bother to reply? No. It's frustrating.

Bug still reproduces on 10.86.1 released April 30th, 2024.

That's interesting; I wonder if you're experiencing a bug? Because supposedly the rationale for the mobile redesign was startup performance. I (on Android, Pixel 8 Pro) haven't received the "latest" mobile home screen experience, instead I have one of the interim steps that doesn't have any "made with love" splash screen. I took some informal benchmarks to compare to when I receive the latest version, presumably this coming week. Launching Evernote about a minute after a cold boot: under 4 seconds until the list of notes populates all content. Launching Evernote after the phone has been running a while and lots of apps loaded: up to about 8 seconds until all content loads. Launching/returning to Evernote after having recently launched it: virtually instant. I will test these app startup load time scenarios again after I receive the final home screen redesign.

If you go to the option to cancel your subscription, they may immediately offer you a 40% discount to renew. That's still an increase, but is quite a bit more reasonable and may make it continue to be a good value for you.

100%. A premium-priced product should also have premium support.

Full-screen tag kingdom next? 🙏

Clipping Gmails is broken (again). You should try not to speak so confidently when maybe you don't have all the facts. I have verified this bug on sites that do not use PHP. Perhaps it's again a Gmail-related issue as I tested and verified it there. Anyone who uses Gmail and Chrome perhaps can replicate my results: Open a PDF from an email Click the 3-dots menu in the top-right, then choose to open in a new window Click the elephant logo to the right of the pdf to clip the file (see screenshot below) Go to Evernote and see that the PDF shows as a preview (single page or multi-page depending on your settings) within the note, but the filename of the note is mangled and double-clicking on the PDF results in an error similar to below: Note that renaming the file within Evernote (including attempting to add a .PDF file extension) does not fix the problem. Saving the file to the file system and then renaming it allows it to be opened by a PDF viewer (e.g. Preview on macOS). However, re-uploading the renamed file to the same note does not solve the issue. The renamed file seems to inherit the original mangled filename and again refuses to open directly from Evernote. In order to save this renamed file to Evernote in a way that preserves the file name and extension I was forced to create a brand new note. Of course, this defeats the time-saving purpose of using the web clipper to save a PDF file in the first place. NB: I have sent this information to support. I separately sent the Gmail web clipper issue to support almost three weeks ago, and no human has responded to that report as of yet.

I've been having issues with the web clipper recently as well. Suggest you open a support ticket as the more web clipper-related tickets they receive the more likely they are to prioritize investigating and fixing bugs.

Not so sure about that. This is a longstanding bug affecting Google Pixel phones as well.

Not sure what that user's issue is with the web clipper, but my favorite web clipper feature broke about three weeks ago, and while I notified support they still haven't responded more than 17 days later... It's clearly not getting as much attention as it used to, which is fine when everything's working, but annoying when something breaks and it takes a long time to fix.

The difference is there's a software design convention that Evernote violates, and it just so happens to benefit you. Congratulations, I guess, but that's not a great reason to keep doing it, is it? Also, they are probably violating the convention accidentally, because of the way the desktop app is developed (i.e. with Electron*). If they used native operating system APIs, the "highlight search term" feature would happen by default as it's a built-in function in Windows and Mac. Which is why it worked that way in Evernote legacy and why it works that way in just about every other application... *Note: to be clear, there's no reason it can't work that way in Electron apps, I'm looking at two Electron apps right now which do it. It just so happens that the developers have to be thoughtful about implementing the feature as it doesn't happen by default, unlike with native apps.

If you want to add to the search then right arrow then space. Just as you would in probably every other application you have installed on your computer right now.

This one is excruciating for me, too. It's not that the old search term should be deleted, it's that the old search term should be highlighted. Want to repeat the search? Just hit enter. Want to delete the search and replace it with a new search term? Just start typing and your keystrokes replace the previously highlighted search term. This is how it works in Spotlight, Finder, Safari, Notes, Chrome, Firefox, Pages, Numbers, Word, Excel, and on and on and on. Just about every application respects this convention except Evernote v10. It's such a small change but irritatingly inconsistent with other applications and it would be so easy to fix.

Same thing just happened to me. Used the web clipper to save a PDF, and it seemed to save fine and is viewable in the note, but can't be opened because it has a slew of nonsense characters appended to it beyond the "pdf" extension. Same on the web so it's not just a desktop client issue. The weird thing is the Evernote client can see the file just fine (it renders multi-page previews, etc.) but for some reason the file name is broken and the rename file function doesn't fix it. Tried this and thought it would be a useful trick, except the file re-imported with the exact same nonsense characters appended after the pdf extension! Very strange. I should report to support, but I'm getting a little tired of repeatedly reporting bugs and having very few of them actually resolved.

Just got this feature, but all I get is a blank screen when I click on Files. I've left it there 5+ minutes at a time in case it's just slow to load. I'll test again once I update to 10.85.x.

It hasn't rolled out to me, yet, but I'm interested in it. Anyone who has it, how are you using it? I'm hoping it will allow me to text search PDF files more easily (particularly when multiple PDF files are in a single note).

Not that I know of, unfortunately. Perhaps Evernote support on the back-end have a way but that's pure speculation.

This is not true, it has been raised many times over the past year and while you may not remember, I know you have participated in threads where this has both been mentioned (e.g. by yours truly) and has been acknowledged by Bending Spoons (e.g. the untitled attachment issue). It is a known issue, thought to be solved multiple times over the past year. And apparently it's back, at least for one user. A little empathy goes a long way.

Unfortunately, I too have experienced both issues (on the v10 desktop app for macOS), though I have not experienced either for several months, knock on wood. I've written about them in more detail in the past on these forums, and I've corresponded with Evernote support and particularly with respect to the "untitled attachment" issue have even corresponded with the BS CEO about it. All I can suggest is to follow the basic troubleshooting steps already mentioned in this thread and then if that fails capture logs and send them into support ASAP. They have supposedly fixed bugs related to this issue over the past year but apparently there are more bugs to fix, and the logs will help. Also, one time they were somehow able to retrieve an attachment from the server even though it no longer appeared in my note history. Best of luck.

Don't you think it's ridiculous that this is necessary? They really should do a better job of educating the user in-app and utilizing background tasks to not require such workarounds.

Individual developers working remotely in (just about) any part of the world is not really a concern to me. Presumably they will be held to the standards and expectations of the mothership, and that (and the mothership's ownership structure, owners, culture, and leadership) is the part I really care about, for reasons I outlined above.

According to a quick search, your phone only has 4GB of RAM. Depending on what apps you are switching to, it's possible that it needs to close Evernote to free up RAM. A newer phone, if that's something you're already considering, may alleviate this issue.