oxjox

(Archived) It's not clear what the advantages are over Premium

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Can someone explain why a small business user would upgrade from Evernote Premium to Evernote Business? It just seems like Evernote is charging $10/month / user for an incremental UI update.

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There are also more details here: http://evernote.com/business/

My attempt to summarize the key things:

- Business notebooks where the data ownership & continuity remains with the company.

- Streamlined sharing with colleagues

- Increased quota 2GB on your personal 2GB per Business user in aggregate.

- Knowledge discovery across the company, via related notes & related results.

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Thanks for the summary jbignert. I obviously read the blog post and watched the video but it still wasn't very clear what features or benefits I'd receive over my existing account. There really needs to be a comparison chart. I should have also mentioned, or I should say I forgot to mention, that I'm on a Group account. Does Business now replace Groups? Would we ditch Groups at $3.75/account and move to Business for $10/account?

- Business notebooks where the data ownership & continuity remains with the company.

We achieve this by having one assigned user create a new notebook then manually share to the team. So, this now means anyone in the team can create a notebook and it’s instantly shared without having to “share” the folder? This is great but something I expect should be a standard Evernote function.

- Streamlined sharing with colleagues

“Sharing” meaning what I described above? So your new notebooks are instantly available across the team without the “sharing” process? This is also something of an annoyance that should just be standardized or something that’s a selectable function. As in, yes, I automatically accept all shared notebooks from people in my team or something. IMO, this isn't a premium feature, this is a repair for something that has always been broken.

- Increased quota 2GB on your personal 2GB per Business user in aggregate.

ok

- Knowledge discovery across the company, via related notes & related results.

Seems to be an upgraded “feature” that should be available to all Evernote users. Still, a pretty cool tool.

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oxjox, on your comment about streamlined sharing, remember, you are a person, not a company, so having streamlined sharing with team members makes little sense. It does make sense in the business environment though.

Same on your 1st and 4th points. knowledge discovery and instant sharing across the company makes sense if you are a company. A "Premium User" account isn't designed for the company though, it is for individuals.

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A few clarifications

Business Notebooks are not shared by default, to have your notes viewable by someone else always requires an action from the user.

The continuity comes in when employees leave a company but their Business Notebooks remains with the company account and can be 're-assigned' to other employees. I.e you have a Project notebook that can be assigned to someone else if projects change hands.

The Business Library is the main vehicle for a more productive knowledge discovery via related notes & results. Since all data in the library is implicitly accessible by all employees but you probably do not wish to have everything added & synced to your own Evernote client this can be very powerful.

You are welcome to stay as a group off course.

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Huh. Well now I'm even more confused. Pretty sure we already have all these features with our Premium Group accounts for a third of the cost.

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You are welcome to stay as a group off course.

Freudian slip??? ;-)

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@BnF That would be a Freudian sliT :-)

Serious question: How does this relate to the e.g. Security needs of enterprises? While today the rhetoric is "we're not aiming at e.g. MY employer or the banks" I think over time that will have to evolve.

This is the Achilles Heel of cloud services in general. For example, we're not allowed to use them for HAL :-) Confidential or customer confidential data. So their utility is somewhat limited.

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It's pretty clear that Evernote for Business is not aimed at Financial or Enterprises - it's aimed at at small businesses with a couple of hundred employees. That may change over time, but I see little value (and it seems they think the same) in building in features required by these much larger organisations. In my experience the very large enterprise and financial organisations will not tolerate the use of cloud services and Evernote have said a number of times they are not planning on building an Appliance model.

The market for SME is a pretty large one for them to go after before they need to worry about the massive and the product has some way to go before I believe it becomes ready for the more sophisticated end of that SME space.

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Earlier this year, Evernote's CEO, Phil Libin, said the following:

(key point is in the 3rd paragraph)

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Until now, Evernote mainly targeted individuals and schools, but that is going to change. "We are launching an official business program," Libin said, adding that about 85 percent of all Evernote users use the tool at work and 75 percent us it both at work and at home. Enterprise use of Evernote is through end users instead of official channels, Libin said. The end user experience for Evernote for business "is going to be exactly the same," he said.

The difference is that Evernote will offer administrator controls. Businesses can purchase group accounts, control security and data ownership settings and control transfer rights, according to Libin. The goal is to adopt the tool for corporate IT systems, although a white label version is out of the question. "Absolutely not, we'll never do it," Libin said, adding that he thinks that offering a white label version is too much of a distraction. Companies will not be able to run an Evernote server behind the corporate firewall. Libin called it a "slippery slope" saying that he refuses to be a consultant that constantly adjusts its product for the customer.

"I think companies that are not comfortable using the cloud aren't going to be Evernote customers," Libin said. While he estimated that may eliminate 50 percent of potential corporate business, he expects that more companies are going to get comfortable using cloud products in the future. Libin isn't expecting to sell to financial institutions since, he said, that is the industry least likely to purchase cloud products at the moment. However, the creative industry is already using a lot of cloud products, he added. "I think the opportunity is huge," Libin said.

Source: Computerworld

http://www.computerw...ol_for_business

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.

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@jbenson2 I'm aware of that stance. Never is a very long time :-) but I'm not making any plans on them changing their mind. As I've said elsewhere Cloud will have to shake out somewhat and Evernote will find themselves needing to be a part of that.

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@jbenson2 I'm aware of that stance. Never is a very long time :-) but I'm not making any plans on them changing their mind. As I've said elsewhere Cloud will have to shake out somewhat and Evernote will find themselves needing to be a part of that.

It would be nice to hear a formal in-depth response from Evernote on your concerns.

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I'll try to give a non-exhaustive summary of what I find super useful in Evernote business

Sign Up

Adding people into your business account is much easier. You can auto approve anyone on your work domain, which makes adding folks much easier. For example you could add everyone from @dlus-awesome-business.com. And like as groups, you also have one account to pay for everyone, rather than having individual expense their premium accounts.

Here's an unmodified copy/paste I sent to my team earlier (We're using Evernote Business internally).

fyi, if anyone hasn't joined evernote business yet, please do so!

1. just go to evernote.com/business

2. Put in an email address that ends in evernote.com

3. Magic

Business-level Support

Business-level support is the good stuff. I love our support team more than the bottle of whiskey I've hidden in a bottom drawer at work. But business-level support is closer to the 18 year old single malt I got for Christmas last year. They're very responsive and companies with 10 or more users can schedule a phone call to help with issues. I'm oddly excited about this

Knowledge Sharing

The business library is a great way to share across your company. You can also have a set of recommended notebooks up top. This is useful for things like an HR notebook or an onboarding notebook that pretty much everyone is going to need. As we've grown bigger, I've noticed that I found myself sending to a larger and larger set of people. Things like screenshots now go into a notebook. Oh, you too want to see pretty pictures of the latest Windows client? There's a notebook for that. They can join on their own and I don't need to email them anything with the sentence "and please forward to whoever else might need this." This notebook by default is set to "view only" so someone doesn't accidentally delete anything or add in a screenshot that includes a copyrighted image or sensitive information. I've manually invited one or two other people with read/write privileges.

Business Notebooks

So not all of my business notebooks end up in the library. Currently, only a few of my notebooks end up there. I have a few notebooks that only I use. I have a handful where I've invited my team. I've used a "centralized user" to create all team notebooks before and it is much nicer to be able to create and invite people without having to switch to another account. Same thing for sharing a note to Twitter or grab the Note URL to paste into an email. Business notebooks are also visually distinctive in the UI.

Business Quota

Notes created in business notebooks count against the business's quota instead of my own, so I don't use up all of my own quota just because I had an all night Skitch session. Plus, my own quota is bumped up from 1gb to 2gb though I haven't had an issue with quota unless I'm doing both a lot of personal and business skitching/scanning/photogrpahy in the same month.

The business quota is a giant shared pool. I like that it's flexible. We know that some companies one or two people are in charge of scanning documents that end up needing most of the upload quota.

I hope this helps clarify a bit. There's a lot more little things but that's what I can think of at the moment.

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I'll try to give a non-exhaustive summary of what I find super useful in Evernote business

Business-level Support

Business-level support is the good stuff. I love our support team more than the bottle of whiskey I've hidden in a bottom drawer at work. But business-level support is closer to the 18 year old single malt I got for Christmas last year. They're very responsive and companies with 10 or more users can schedule a phone call to help with issues. I'm oddly excited about this

Surely, you don't mean you are excited because you can call customer support, right? If you've got to schedule a phone call with customer support, which sits a few feet away from you, then you've got a deeply disfunctional relationship going on, and you guys have to work that stuff out instead of relying on a new tech service to communicate. Wait a second. Why is an engineer calling tech support in the first place!? :)

Seriously, though, thanks for spelling all this out here. Would you recommend someone setting up a business account for their employees use their personal account or create a new one? How did you do it for your team? If your own account, did the notes in the business notebooks count towards the business account upload? If you move the notes to your personal notebooks does it count against your personal account?

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I hope this helps clarify a bit. There's a lot more little things but that's what I can think of at the moment.

Thank you - that's helps a lot.

Copied to my Evernote for future reference.

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Business-level Support

Business-level support is the good stuff. I love our support team more than the bottle of whiskey I've hidden in a bottom drawer at work. But business-level support is closer to the 18 year old single malt I got for Christmas last year. They're very responsive and companies with 10 or more users can schedule a phone call to help with issues. I'm oddly excited about this

;) We love you too, Daniel :)

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I don't think I love anything more than a bottle of 18 year old malt - I think you need to get a hard look at yourself Daniel.

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(BNF thinks Daniel's avatar makes him look not legal to drink.)

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(BNF thinks Daniel's avatar makes him look not legal to drink.)

LOL also, I need to have a talk with jbignert for liking that comment...

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Seriously, though, thanks for spelling all this out here. Would you recommend someone setting up a business account for their employees use their personal account or create a new one? How did you do it for your team? If your own account, did the notes in the business notebooks count towards the business account upload? If you move the notes to your personal notebooks does it count against your personal account?

We've set it up so you don't need to have a "separate business account." We tried the separate account thing and decided it wasn't a great experience. Our goal is to have Evernote Business become an extension of your account, rather than this separate thing you have to switch into and manage. If you leave the business, all of your personal stuff stays, but the business notebooks go away.

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Seriously, though, thanks for spelling all this out here. Would you recommend someone setting up a business account for their employees use their personal account or create a new one? How did you do it for your team? If your own account, did the notes in the business notebooks count towards the business account upload? If you move the notes to your personal notebooks does it count against your personal account?

We've set it up so you don't need to have a "separate business account." We tried the separate account thing and decided it wasn't a great experience. Our goal is to have Evernote Business become an extension of your account, rather than this separate thing you have to switch into and manage. If you leave the business, all of your personal stuff stays, but the business notebooks go away.

That makes sense. The only part that confuses me is the last one. Let's say I have account "grumpymonkey" and upgrade (?) from Premium to Business. Now, I can do all sorts of businessy things, share library notebooks with colleagues, etc. But, if I downgrade to Premium, how does my "personal stuff stay" and my "business notebooks" go away? Do I lose the Library, and if so, where does it go?

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The notebooks that are in the "Business" account stay with the "Business", and the ones that are in your "Personal" account stay with you. When you leave the business, you lose access to the Business portion. If you shared some of your personal items with your Business, and you want access to them after you leave, you need to make sure you have a copy of them in your personal account first :)

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The notebooks that are in the "Business" account stay with the "Business", and the ones that are in your "Personal" account stay with you. When you leave the business, you lose access to the Business portion. If you shared some of your personal items with your Business, and you want access to them after you leave, you need to make sure you have a copy of them in your personal account first :)

Sorry for being so dense, but if I upgrade to a Business account with my personal one as a small business owner, then "I" am the business, right? So, would I lose access to the Business stuff if I downgrade to Premium, and if so, what happens to things like the Library? I mean, since it is still part of my account, isn't it personal as well?

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You need to create business notebooks. When you start a Business, it's a blank slate. Your personal stuff stays personal.

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