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Rayzz

Technical Support

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This is awful you can't get technical support and you can't use your Evernote. I'm a subscriber and I can't use my Evernote. I search everywhere for a phone number or an email for Tech support. I just can't find them. So, out of frustration, I started to write to this forum.  I really don't know what else to do. Is anybody out there???  

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16 hours ago, Rayzz said:

So, out of frustration, I started to write to this forum.  I really don't know what else to do. Is anybody out there???  

Shane has provided you the contact point for Evernote Support Contact Evernote Support (paid accounts)
There's also Twitter @evernotehelps all accounts

Evernote provides these user forums for user discussion and self-help.  Is there something we can help you with?

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On 10/01/2018 at 5:17 PM, Adealbroker said:

The links on the support page are not working. Chat nor email. I am a paid subscriber, before that question comes up.

Hi.  You need to be in the right time zone for Chat (though they do work most hours anyways).  Don't know why the links would be AWOL.  Have you tried Twitter?

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39 minutes ago, gazumped said:

Hi.  You need to be in the right time zone for Chat (though they do work most hours anyways).  Don't know why the links would be AWOL.  Have you tried Twitter?

I'm in P.S.T.. Chat was supposed to be available 7A.M. - 6 P.M. (C.S.T.). At the time of my posting here it was 9:17 A.M. P.S.T. which would have been 11:17 A.M. (c.s.t.). The links weren't working then and they are not working now as I'm typing this at 5:45 P.M. C.S.T.  This is my third day in a row attempting to reach them. Before asked, I'm an annual premium paid member. Been on Evernote since 2010. Have used chat multiple times in the past. 

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3 hours ago, Adealbroker said:

Once again, the links on  https://www.evernote.com/SupportLogin.action are not working. That's what I repeatedly have said. So, I can't submit a ticket there. As for twitter, I don't use it.

Can you provide more detail than "are not working"

I'm able to use the support site and submit tickets

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This is becoming more and more irritating. The forum only allows max size of 0.49 MB to upload. So I can't upload a five second video of my clicking on the community, chat now, and submit ticket links with no response on any of them. 

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5 minutes ago, Adealbroker said:

This is becoming more and more irritating. The forum only allows max size of 0.49 MB to upload. So I can't upload a five second video of my clicking on the community, chat now, and submit ticket links with no response on any of them. 

You can store the video in an Evernote note, and post the public url

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4 hours ago, Adealbroker said:

Once again, the links on  https://www.evernote.com/SupportLogin.action are not working. That's what I repeatedly have said. So, I can't submit a ticket there. As for twitter, I don't use it.

You video shows the Community/Chat/Submit boxes are not presenting as links in your browser.

I don't know the cause for this; I get links with the Safari browser on my Mac and iPad 

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Just now, DTLow said:

You video shows the Community/Chat/Submit boxes are not presenting as links in your browser.

I don't know the cause for this; I get links in the Safari browser on my Mac and iPad 

That's what I've been saying the entire post. I'm using Chrome and Windows. 

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UGH- I second your frustrations!!! Why isn't there a customer support email/number?? The "Submit A Request" dead ends & there's nowhere to actually submit a ticket for help. Is anyone else having problems with the new update? Evernote on my MacBook was just fine before it. Now a ton of notes (created on my MacBook) are missing but still appear when I access through the web page or on my phone. (!!)

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I have a note with several Excel files. One of these has a lot of connections with some cells of other documents. I have created these connections on the desk of my Mac and after I have saved the Excel files in a same note.

If re-open the files and I change some datas, the file with the connection don't work , means that the connection fails.

Have any suggestion? 

 

 

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22 minutes ago, Marco Baccolo said:

One of these has a lot of connections with some cells of other documents. I have created these connections on the desk of my Mac

The 'connection" includes a spreadsheet file location (c:/...)
You're destroying this when you move the spreadsheet file into Evernote
 

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Does Evernote even have support?

No way to get in touch... responses saying if you need immediate assistance open a live chat, but no way to do that...

I researched options and decided to go all in with Evernote for my records and free form database, been a premium subscriber for a couple years and so have paid a few hundred dollars. 

It’s time for Evernote to hold up their end. 

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On 10/19/2019 at 6:38 PM, BradGad said:

Does Evernote even have support?

No way to get in touch... responses saying if you need immediate assistance open a live chat, but no way to do that...

I researched options and decided to go all in with Evernote for my records and free form database, been a premium subscriber for a couple years and so have paid a few hundred dollars. 

It’s time for Evernote to hold up their end. 

You say you've been a premium subscriber,  but the forum shows you as Basic - and therefore not eligible for chat or email support.  If you have another login to try,  checkout the support link again;  otherwise your only option is Twitter and @EvernoteHelps.

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Hi, I am a Premium subscriber to Evernote Business. Everything that BradGad said is true. Evernote has been my fav app forever. Now, paying hundreds of dollars of year, I can't get to any form of support, any where. This is a sad day, indeed.

All I want to do is understand why my zap that sends email to a specified notebook humms merrily along, yet since a few weeks ago (at that time the icons for our accounts mysteriously changed to defaults) when I manually try to forward an email to Evernote - which I have done for years now without fail - rather than have it end up in the notebook of interest, it ends up on my personal side as if the @Notebook name in the subject line is related to a notebook that does not exist. Again, I've been forwarding email to EN for years.  Zapier is working. Manual forward from Gmail is landing in the bit bucket of my personal side.  Please help.  Attached confirms our Premium subscription.

Annotation 2019-11-21 135724.jpg

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Hi Dave,

Thanks for your response. I've gone to that page so many times my head hurts.  When I click directly on the link you've provided, I am redirected to https://www.evernote.com/SupportLogin.action?return_to=https%3A%2F%2Fhelp.evernote.com%2Fhc%2Fen-us%2Frequests%2Fnew  where I am challenged to sign in. After I sign in, I land on https://maintenance.evernote.com/maintenance.html , where it says the Evernote service is unavailable. See attached image. I have landed on this page for days and days. I can sign into Evernote.com and see notes, Admin console, etc. The Evernote service is alive and well.  

Interestingly, when I right click to go to the link in a new tab, I am redirected to https://evernote.com/logged-out/?logout&uid=78001081, and it tells me I've logged out. See attached image. I'm on a new Win 10 PC, using the latest version of Chrome. But the problem of emails not manually forwarding to EN correctly started weeks before I got this machine. If I "log in" to this support site (button in upper left of first screen shot), I am summarily plunked back into Evernote.com where I see all our notes, can change to the admin console, can do everything but get any help.   thanks again for any help you can provide. 

Annotation 2019-11-21 140950.jpg

Annotation 2019-11-21 141240.jpg

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Oh my DTLow, thank you so very much.  I will contact Dave and hopefully get out of this painful, time-consuming, frustrating situation.  Thank you thank you again. - Lin

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