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Everything posted by gazumped
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Evernote Teams Account Separation Issues
gazumped replied to Brandon Krieger's topic in Evernote Teams Technical Issues
Hope it all gets resolved soon. At least you seem to be having some sort of dialogue with Support. -
Unable to check, because I'm already on Professional!
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Edit created date
gazumped replied to ChuckChuckBoBuck's question in Evernote for iOS Requests (Versions 8.24.6 and under)
I file documents on their creation date, but rarely get the opportunity to do that in real time. It's much easier to add the date to the title as above. My typical titles are: <date> (yyymmdd) - <type> (letter / bill / statement) - <source> (name of originator) - <keywords> (anything that seems relevant) If Amazon (forinstance) sends me several emails related to one purchase, they'll be linked together by using the order number as a keyword. I can sort the emails into a timeline by using the titles. This particular topic has been silent for four years, so it's not exactly a popular feature request though there is another thread here somewhere, and I think the best suggestion there was for a new date field. Messing with creation dates is bad database practice if only some of them are genuine, and some are edited. The fact that it used to be possible is not a justification for continuing the practice! -
Control Which Image Shown in a Note's Thumbnail/Snippet View
gazumped replied to marcelo's question in General Feature Requests
Hi. The new owners have been in place for most of this year, and seem to be spending their time fixing up old code that the original software engineers put togther in something of a hurry. The current focus is on improving stability and speed. Until that's done I don't think they'll be messing with details like this - and even if they do, unless they're working on it already, I'd imagine the production timeline is several months at least. Unless and until they get there, there's an easy fix which has been mentioned above. Create a new note with the correct picture(s) copy the old note content across. Delete old not with wrong pictures. Easy. -
Hi. Even the 'old' evernote team had rewritten the app a couple of time in the past 3 years wince this thread was live, and the new owners have had their own go since. Whilst clearly you have experienced some kind of glitch, please confirm your device, OS, Evernote app version and give us a bit more information about what exactly happened to cause your concern?
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Evernote Teams Account Separation Issues
gazumped replied to Brandon Krieger's topic in Evernote Teams Technical Issues
Hi. I don't think you're going to get a callback, but if you had quoted this thread URL or your current contact email, you would have given them a chance to get back to you. Good luck in sorting this out anyway! -
How to get help (create ticket or contact support)
gazumped replied to Schurman11's topic in Evernote General Discussions
Hi. If you want to get some quick(ish) feedback, you could have asked your question here already. Evernote subscribers get priority support via chat and email. Chat has been suspended for the moment because of current workloads. Subscribers can raise priority support queries here - https://help.evernote.com/hc/requests/new Free users here - https://twitter.com/evernotehelps (In both cases it's usually easier to use the Settings > Support option in the mobile client). Once you have completed and sent your contact form you'll receive a ticket number, which marks your reserved place in the queue. A human will get around to you within a few days, depending on how busy the team is. Please follow their instructions and answer any queries they may have as quickly as possible. You can see the current status of your ticket and add additional comments if necessary here > https://help.evernote.com/hc/en-us/requests/ Please don't moan about being asked to carry out basic checks - first line support will have a check list to make sure that issues being reported to them are genuine glitches rather than misunderstandings or user error. They check the simple things first. #ExpertTip - DO NOT send repeated emails or more support requests to the team. They'll get to you as soon as they can. New contacts have to be added to the existing ticket and adding more work just slows the whole thing down for everyone. -
Can't delete rows.
gazumped replied to klxdrten's topic in Evernote for Windows Issues (Versions 6.25.1 and under)
Hi. You're adding to a 3 year old thread, and the options were fixed even then - click in the table, look for a small down-arrow in the cell you clicked and choose options there, -
Hi. Non subscribers can use Evernote on two devices only. Swops are allowed for replacements, but only two per month. Access to the web counts as one device and is necessary for admin and swops, so realstically you have a choice of the web plus your laptop, or a tablet / phone. Tracking the number of connected devices is not an exact science - check here for your own situation https://www.evernote.com/Devices.action. For these purposes it doesn't matter if you 'know' that you're only connecting through 2 devices. What matters is: does Evernote know that? If you're locked out of your account for exceeding a device limit, the choices are limited to: waiting it out until the end of the current month or paying for access (even if only for one month). More here - https://help.evernote.com/hc/en-us/articles/218558068
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I want to cancel my personal subscription, but failed.
gazumped replied to Steve2500's topic in Evernote General Discussions
Hi. Have you actually tried cancelling through iTunes? -
I cannot export my notes to my PC.
gazumped replied to maxime ever's topic in Evernote General Discussions
Hi - those instructions are for the installed desktop version, not the web. You can also go to the Notebooks page in the installed app and click the three-dots menu to export the entire conents of that notebook. (Exporting single notes is limited to 100 at a time...). Exporting notebbok-by-notbook allows you to maintain the noteboook structure of your account. -
Cannot clip in Firefox
gazumped replied to rdhurst's topic in Evernote for Mac Issues (Versions 10.0 and above)
Unless it was the regular maintenance session we appear to be fubar-free. You can always check...https://status.evernote.com -
Multiple device issue on ipad
gazumped replied to Mackafra's topic in Evernote for iOS Issues (Versions 10.0 and above)
Hi. Don't know of anything specific - Evernote needs to have some way to restrict use of free level of the app, but they do seem to get a lot of false positives. As it is a free app I doubt there will be much urgnency behind a fix - you could feed it back in the Settings > support link from Evernote. -
Hi. Unless you are using more devices or saving larger notes, you should not need to subscribe to have access to your old notes. If you do subscribe, you will definitely keep your previous notes.
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Requesting refund for annual subscription
gazumped replied to Masha Oh's topic in Evernote General Discussions
Hi. The Forums are mainly user-supported, so we can't help much with passwords or payments and refunds apart from suggesting you contact Support. Both subscribers and non-subscribers can contact Support through https://help.evernote.com/hc/en-us/requests/new?guest=true - use the issue type "Account" -
Web Client Logging Out Automatically in About 120 seconds
gazumped replied to AnotherName's topic in Web Client Issues
Hi. Not expected behaviour. I suggest you start with your browser help team though - Chrome and Brave are essentially the same Chrome-based browser. -
Hi. The Forums are mainly user-supported, so we can't help much with passwords or payments and refunds apart from suggesting you contact Support. Both subscribers and non-subscribers can contact Support through https://help.evernote.com/hc/en-us/requests/new?guest=true - use the issue type "Account"