gazumped

So: imagine you have a some experienced staff, but FAR too many users raising questions and issues to be able to respond any of them in a reasonably short time*. What would be your incisive steps be to resolve the issue? *As in: less than 30 days

Hmmn. Maybe if we could focus on a more welcoming and supportive environment in the Forums with contributors supplying fixes instead of rants and complaints, we could actually help Support get their act back together again by helping new users and recent adopters work their way around their problems...

Hmmn. Having to log in twice is annoying, but I guess it's not world-breaking. Maybe try a different profile, or clearing existing caches?

...Might be both an experience and a cultural thing too... 'Spoons was very successful, very quickly, in markets that don't seem to me to need a lot of hand-holding. Either your video app works, or it doesn't. Not much chance of getting a different shade of grey than you expected in your image and needing to fix it. A pandemic database is just a database... etc. Models that involve lots of coding but little support. Buying up large companies with millions of users and an active support team is something that only started 9 months or so ago - and "how busy is your support team?" isn't one of the first questions you'd necessarily have on your due diligence list. 'Spoons have bought another couple of companies since and at least in one other case have closed down the local operations and brought everything back to Italy. Having made some necessary but -maybe- over-hasty decisions with Evernote, to fix the pricing, stop misuse of the free account, and upgrade the code and servers for future expansion, they clearly didn't anticipate the torrent of feedback and complaint that would follow. When that happens, the knee-jerk response is "hire more staff". But there's a catch in there somewhere - when your extra 100's of staff have helped you catch back up - do you just lay them off again? There's no such thing as a 'temporary' expert - you invest a lot of time and training in getting someone up to a level; and people have these unreasonable expectations of salaries and security... And maybe 'Spoons are finding out with their other more recent acquisitions that customers don't usually react well to changes. In line with their innovative approach to things in general I'd suspect that the company went away and re-imagined support departments in general so that one team can service all products, supporting themselves by as much automation (and yes, AI...) as they can. (The one area I think AI can be helpful in is that it -in effect- can read every reference document in existence on a particular subject. If you can ask a coherent question, it can - with training and supervision - give you a correct answer in 99.9% of cases). Let's call this last activity Plan C - which is what I think the latest round of recruitment is about. Hopefully 'Spoons have at last worked out how to fix their issues most effectively with staff and systems, and are now working quickly and actively towards doing so. All of which is pure speculation, just my 2c and doesn't excuse the initial inexperience of making several incendiary changes to a product without making sure you have the customer-facing resources to handle them. Mind you IMHO Evernote is currently 100% better than it ever was - provided (obviously) you don't need quick Support. And I'm 'old school' when it comes to work-arounds; if you have a deadline and your software breaks - so what? For any situation you can't address with different software there are always options. I've mentioned here before that I once was involved with a Main Board level project to collate the annual reports of several national HO's into one briefing sheet for Directors, and just before the final presentation, after months of high-level work, someone spotted an obvious (then) spreadsheet mistake. While I was busy having heart-failure and composing my resignation letter the project lead calmly lifted a bottle of Tipp-Ex out of his (board level) waistcoat pocket and painted out the offending detail. "There's always a way" he said... I think he was Italian too...

Similar situation here - my Android tablet has v10.85.1 and a full width Tasks window; my desktop is v10.86.4 and has the sidebar version. No difference in function (AFAIK) - just more space.

Support does exist, and does respond, although they're still glacially slow. I've also worked in Support situations where a department - through no fault of its own* - gets hit with a year's worth of reports in a few weeks. The situation then gets exponentially worse because more and more of the users waiting for a response start sending in reminders and complaints in addition to the original report. There is no magic wand that anyone can wave to clear that backlog quickly. Hiring new staff takes time. Training new staff to be effective takes longer. And the joys of working in a war zone means your staff turnover starts to spike too... I'm not excusing or accepting the current situation - but unless someone has a spare miracle hanging around, fixing this will takes as long as it takes. Complaining about it is not helpful. The Forums however can offer suggestions based on experience for anything that's not authentication or subscription related... *Support staff have zero control over management decisions.

Check Settings (on a desktop) to confirm the default location for tasks not connected with their own note. Sign out of Evernote / back in or restart the system to refresh the view of saved tasks.

Also see https://help.evernote.com/hc/en-us/articles/22644890823315-Two-step-verification-issues

Hover over a task and jump to the note you mean?

Sympathies for the bad experience, but you have posted this in a mainly user-supported Forum where most of us are not quite yet at your level of frustration. You might want to feed back your situation to the support team - and please make sure you visit https://www.evernote.com/BillyBillingProfile.action (it's the 'Billing' page of your online account) and check out the very bottom of the page, just above "Terms of Service". Cancel your Evernote subscription' is there - choosing it will downgrade you to Free in 10 months time and avoid any future complaint about being automatically charged.

Thanks - you could try a reinstall - sign out of Evernote and opt not to keep a local copy of your notes. Use Revo Uninstaller Free to completely uninstall Evernote, then download the latest version from Evernote.com and power your machine off and back on before reinstalling. If that doesn't fix the issue with your notes, export them to an ENEX file, delete the originals and then re-import as 'new' notes. (This will remove any internal links that may exist in or to those notes.)

I nuked an AI bot poster here...

Don't think the mobile calendar has that feature yet...

May be part of a roll-out - I just updated to the latest new release but my Tasks page is not a full page yet - maybe AI editing hasn't been released to everyone either. We're all users here, so all we have is speculation - all you can do is use a work-around for the time being and remind Support from time to time that you're waiting for a response.

No issues that I'm aware of here (Windows and Chrome) but it's always good to make sure they're aware of any glitches...

If you're going to offer a cut-down version of your service, you need to have a final, fully operational version of what that service is before you can start paring it down. Evernote is sensibly (MHO) getting their full product set up before they consider any options.

You didn't set the sort options?

On my Win 11 keyboard Win+Shift+S gives me screenshot options which can be posted into a note. Or for partial content Ctrl+C - Ctrl+V will copy and paste selected text. Alt+Ctrl+N is the global command for 'new note' So Win+Shift+S - Alt+Ctrl+N - Ctrl V is as close as you can get. It should be possible to shorten the sequence in AHK or Phrase Express. (There was a process at one stage to save a clip directly as a note using Win+Shift+S but that doesn't seem to work in my latest version)

On what version of Evernote? That option does not exist. Please don't post incorrect information.

Lose four posts since you added this comment FIVE times...

Well - what you have is not expected behaviour, so I'd suggest a clean reinstall of your current app, plus check your available local storage space - less than 10% free space can lead to anomalous results. To fix occasional errors with installs or updates on laptops or desktops - plus issues with speed or lag or corrupted data. 1 - Sync notes up to date (check via web client or another device) 2 - Exit Evernote (if you can) / delete data from device 3 - Uninstall app with Appcleaner (Mac) or Revo Uninstaller Free (Win) 4 - Power device off / allow 10 seconds / power back on 5 - Download latest Evernote from Evernote.com 6 - Reinstall. It will take a little while for the app to be fully operational If that hasn't fixed anything, check your local housekeeping - how much free storage space? What other processes are active? Do you have good network speed?

Some users don't seem to have any problems with this process. You should contact Support to see if they can help - meantime maybe consider a different way of grouping notes, like creating a new notebook instead of a tag? Or include a unique keyword in the title and do intitle: searches?

If you have a ticket number, you are on a list to be dealt with - please be patient while the team work their way through to you.

Try again after a re-install?

Nope - I'm with the 'other' 50% who don't got this yet...