Don0819

Yesterday, around 7 PM local time, I did the update to 7.13. I notice in my logs this morning, not only did the 7.13 update fix anything, but the Evernote Spotlight crash happened 6 times between 10:12 PM and 10:14 PM, and I definitely wasn't even using my laptop, it was closed up for the evening! What could cause it to just be crashing on its own?

Yes, by the book, exactly per instructions. Worked fine until it didn't.

It definitely seems to keep coming up. I have undeleted it and reinstalled it twice now, it has started crashing again in the last few days. I can't believe Evernote hasn't fixed this, I first reported it on a ticket to them in JULY. I too am getting fed up with them.

I posted above that the problem came back for me too, I went through the same uninstall/reinstall and so far I have had no crashes. So it appears that something gets corrupted, for some reason, and the uninstall/reinstall fixes it (through replacement/reinitialization etc.). That sounds to me like something that needs to be fixed in software (Evernote) otherwise we will be faced with periodically having to uninstall/reinstall everything, to get a couple of months of crashless days in.

It is happening again for me too - just started on Aug 28 - 3 times. Then Aug 29 12 times, and yesterday 3 times.

It took you a few hours to do this? Wow - took me 10 minutes tops. Anyway, I am Into second day for me, no crashes yet! Be sure and do the steps exactly, including checking the extra items in the Evernote uninstall that are not selected by default when AppCleaner runs.

I heard back from support - they basically gave me detailed instructions to uninstall/reinstall Evernote to fix this problem! I was very skeptical at first and said so, they insisted to do this exactly as they instruct below. So I followed their steps EXACTLY, and guess what - I have been a full 24 hours with no crashes! I was getting 6 a day so this is very encouraging. I thought I would pass on the steps if you want to try too. I didn't want to believe it but I am very hopeful this bug is gone! From Support: I recommend you export any local notebooks and unsynced notes as a backup because they have not been synced to our server and will be unrecoverable after this procedure. For detailed instructions on exporting your notes, click here. Then follow these steps: If Evernote is running, press Command + Q to quit the Evernote application Download App Cleaner from the App Cleaner website When the download is complete: open the zip file, then open the App Cleaner app (Note - I saw no zip file, the web site lets you just download the latest .dmg file, which I did). Open the ‘Applications’ folder in your Finder and drag Evernote to the App Cleaner window. After App Cleaner searches for and lists all related files, click Remove (Note: Please scroll down the list that app cleaner finds and check every box so everything is removed.) Right-click (or Ctrl + Click) on your Mac’s Trash and select Empty Trash Reboot your computer Download and install Evernote for Mac from the Evernote website Drag the Evernote icon into your ‘Applications’ folder Open Evernote and log in to your Evernote account

I sent a support request in about 2 weeks ago, I got this reply back then: Please know that this is a known issue and we're planning to address it soon. Unfortunately, there is no workaround but Spotlight search and Evernote's performance is not affected. I just asked if there was any update. I am starting to consider my options to move to another platform and stop my subscription. This is ridiculous, on top of very little communication from Evernote. Is this the Support I pay for as a premium user? Disgraceful. There are too many other viable options these days, it's very telling when we need Evernote to fix this annoying issue they are silent.

It's very odd, I use Evernote throughout the day, and it seems I always have 6 crashes every day. I wonder if it's tied to some sort of an event, system activity, etc. that disrupts it. It's weird - ALWAYS 6 times a day.

I am still getting abut 5 EvernoteSpotloight crashes a day, I am not sure what causes it or if they are random. I wish Evernote would fix this.

Thank you. Crashed 6 times yesterday, not sure what is triggering it on my MacBook Pro. Hopefully a fix comes soon!

I watch the crashes on my MacBook Pro, and tonight I noticed lots of Evernote SPotlight crashes, when normally there are none. You can see the list of crashes in the attachment, here is a dump of the first part of the most recent crash. Any ideas what's up? I don't think I even use Evernote Spotlight.. Process: EvernoteSpotlight [7868] Path: /Applications/Evernote.app/Contents/PlugIns/EvernoteSpotlight.appex/Contents/MacOS/EvernoteSpotlight Identifier: EvernoteSpotlight Version: 7.11 (457847) App Item ID: 406056744 App External ID: 831700955 Code Type: X86-64 (Native) Parent Process: ??? [1] Responsible: EvernoteSpotlight [7868] User ID: 501 Date/Time: 2019-07-09 23:06:20.546 -0400 OS Version: Mac OS X 10.14.5 (18F203) Report Version: 12 Bridge OS Version: 3.5 (16P5200) Anonymous UUID: A68D1013-20C9-C330-DDF9-C7D9F603B44B Sleep/Wake UUID: 9C46EB4F-2645-4BEF-8317-35FDA6BEBC00 Time Awake Since Boot: 11000 seconds Time Since Wake: 110 seconds System Integrity Protection: enabled Crashed Thread: 1 Dispatch queue: com.apple.corespotlight.requests Exception Type: EXC_CRASH (SIGABRT) Exception Codes: 0x0000000000000000, 0x0000000000000000 Exception Note: EXC_CORPSE_NOTIFY Application Specific Information: abort() called

Thanks for your help @super guru, I submitted a support ticket on it. Too bad!

6 seconds sounds right - I thought it was 9. I could try doing it manually, but any given article will have 10-15 of these videos, so it's really cumbersome to do that. It should work, right? I notice even if I copy a selection from the web site, text on either side of the video, and paste it into an Evernote note, it pastes everything but eliminates the video in any form - even an image. I have tried using Web Clipper on Mac/Safari, Chrome/Windows 10, and I have tried just copy and paste into an Evernote note from Edge/Windows 10. None even leave an embedded link in the note! Is this proper?

Thanks for the reply, @gazumped! I don't think it's an authorization problem, for a couple reasons - first, only about the first 2 paragraphs can be seen without a login, and I get all the text. But more definitively, I can take a link to a video, and bring it up in a VM with a browser that I am not/have not logged in with, and it plays (they are only about 10 second videos). Here is one, it's a 9 second video of the Los Angeles Lakers, see if you can view it. I broke this up into three lines before I pasted it, as the first time I put it here it showed up as it does on the web page with image and play button, and I wasn't sure that was a valid test - so combine these 3 lines into 1 URL to view it: https:// cdn.theathletic.com/app/uploads/2018/10/03155940/ Miscommunication.mp4