Lolinda

Thank you so much. This is the exactly what I wanted to know.

thanks for your answer, @gazumped. But do you have this issue with the white flash on any of your devices? (Btw I also got updated on this new system, but the white flash problem didn't change anything at all. I have this issue with Evernote already since years. using dark mode extensively, the white flash issue is really painful... I like your yellow duckling a big lot 🙂

Hi everybody, I am curious if this issue is meanwhile fixed for windows? I ask because before filing a ticket for the same issue on Android, I would like to collect as much information as possible around this problem. so it would be definitively of interest how This issue plays out on other platforms. or any other information you may have around this issue, such as technical feasibility, possible causes, ... I find it very much surprising that is long-standing issue is not yet fixed. I mean bending spoons has a lot of developers, and while they have a history of not listening to users, at least they should be likely to fix the issue if they experience it themselves, right... also I wonder if on Android only I have it or other people too (I have a Fold 5, which is in some regards different from other Android phones and even other Samsung phones) thanks in advance for every answer!

Hey @mackid1993 fixing the above problem would be as simple as increasing the limit of distinction between tablet and phone by 1 inch or so. changing this means as little as changing a single digit in the entire Evernote code.

The list price of my Samsung fold 5 phone was almost 2,000 € when it came out. it has a super cool 7" screen in between of a phone and a tablet. Guess what, I bought it because I actually do need that screen space. Evernote sees it as a tablet and decided to waste my screen space by the new navigation for tablets that came out today (it is actually not really new but an old disaster that was reintroduced now again to make us unhappy, probably). Admitted, it is probably okay on real tablets, big ones.

I created this thread so we can all complain about Evernote wasting scarce screen space instead of offering utility and efficient design. While generally I don't like complaining, here it could help us that they understand and stop this bad tendency.

Thanks. Your line sounds as if you would use a folding device too and you experienced the problem - I am curious: which one? Or, have you found other threads where other users report the same issue? it would be very helpful to know more about these and link them here on this thread so we know more about where the bug happens. Actually, more likely than not, it may be simple for Evernote to solve this bug without any need to care about specialties related to folding. Doing so, they would generally improve things for all users on all phones because crashes do sometimes happen on other phones too. just kindly have a look here. Essentially: it may be as simple as Evernote having modifiable technical weaknesses which cause that the app does not survive Android's battery optimization; and battery optimization on Samsung's folding devices is known and is necessary to be extremely aggressive, but it's there in milder versions on all phones (and all phones have Evernote crashing sometimes)

in addition to visually impaired users, there is a lot of further importance to fixing issues with pinch-to-zoom in Evernote: - There is no mobile phone and no tablet that can handle maximum sunshine in summer in any country that is closer to the Equator than say Germany. Even using maximum screen brightness, readability will suffer and a temporary means of zooming like pinch-to-zoom is needed. - Using dark mode or "eye-protecting" overlays, before going to bed is a common practice for health conscious people who wish to avoid crappy sleep and who therefore restrict blue light before bed. These solutions, however, typically reduce contrast and reduce screen brightness and you end up not being able to read small letters. -> so if I were you, and if it should be the case that you still have a possibility to change the thread title, I would formulate it more broadly and not only address the special needs of visually impaired users and not only address iOS. Yes, of course I do understand your pain that you identify as being such a user and you suffer from EN's ignorance. But this thread will address many more people if my above two examples of user needs for zooming are included. - And one more thing: Evernote actually does read this forum, but they just don't react in order to save time. So this thread that you have created does have some chance of reaching its goal that they listen and do an improvement. But I guess, they may use a tool to select threads that are read and commented by many users. So in order to achieve the desired Evernote reaction, we would need to attract more forum users to this thread.... - to attract more users, it is also a good idea to choose a really catchy title. fun and provocative. I don't always succeed, but here I did and attracted quite some users: https://discussion.evernote.com/forums/topic/148706-dear-evernote-i-want-to-pay-do-you-have-a-plan-on-which-your-app-doesnt-crash-10x-a-day/ - One little additional trick that may help: not responding immediately, but after a few days. This way, this thread stays pretty much on the top of the heap in the forum for many days. if responses are given immediately (which I do right now and I shouldn't do it) then this thread is at the total top of the heap for some hours, and then, when responses stop, it sinks into invisibility... - we need in one of the first posts a catchy screenshot or video. I offer you to make one but only if you like the idea: My really ridiculous bug report, that the left and the right end of the lines moves out of the screen when zooming in 🙂 . of course, that doesn't really address the issue of your thread, but it looks ridiculous and it does somewhat relate to the topic and it makes people discover that "oh I do have this issue too!" - even if they idn't zoom so far. please let me know, if you like my above suggestions for modifying this thread. We also could create a new thread that attracts a lot of users. Before, use this present thread to discuss strategy, and develop a catchy title and good visuals (screenshots and videos). (Yyyyyes, I am a nasty b itch but for a good purpose 😄 I only want to help your cause)

it may surprise you after I have complained myself about the BS hotline that actually I do have some understanding for their idea of reducing investment into support: so they can invest into debugging, which they indeed do. You may be interested in the second post on this thread that I have created, There I outline an idea on how it would be possible to have a highly effective support system save a huge amount of support cost at the same time.

My most recent attempt to make Evernote hotline respond: Bending spoons sits in Italy. Language may well be an issue. So I wrote them in Italian, using automatic translation by Deepl (Deepl is a free app and website providing much better quality translations then Google translate. You really can write as if you were a native speaker, almost. Do pay attention to write short and simple sentences in your native language from which you translate. In my experience, the risk of producing utter bullshit by automatic translation is not as big as with Google Translate. However, they do not support that many languages as Google Translate does.) I am currently awaiting Evernote's reaction, let's see if it works to make the hotline respond. I think it may have a chance and it may help them to respond because I do have experience from other European countries, and in Spain, Hungary and in French-speaking Switzerland, people do not have such a good level of English as they do in Germany or Denmark or the Netherlands. 8n Hungary or French speaking Switzerland or Spain, you may make a living having no other competence then good English! I assume Italy to be the same, and in such countries it isn't easy to create an English-speaking hotline. it is expensive and then you need to select within the few already expensive people who really have a high level of English those even fewer who also do have a technical understanding, whom you can teach Evernote tech issues. Such a hotline is really expensive and difficult to create in such countries. Me, I speak fluent Spanish and French, and this enables me to have a gues if the Deepl translation to Italian can be any correct. But so far nothing bad came out. And I am using Deepl since ages to help me to produce correct French and Spanish sentences, translating from English or German, and I confirm that the performance is amazing.

Being the OP, I do a first post on this thread myself. it won't be a trick how I made Evernote hotline finally respond, but it is a solution by which Evernote / Bending Spoons could solve their support issue: First of all, it may sound very surprising, but I actually do support Bending Spoons' idea to reduce investment into a huge costly support machinery consisting of dozens or hundreds of employees ... and instead invest into real and useful debugging and features. For example, I have no more sync issues across my devices, which is pure pleasure brought about by Bending Spoons. So how could Bending Spoons reduce expenses for the hotline and improve their debugging process even further and give us the happiness and utility of receiving useful resactions? I did experience such a system with another app / website. They used a software called User Voice at that time, years ago. There are meanwhile several cheaper copycats. They all more or less implement the following idea: If you have a bug to report or a feature request, you do not send it to any hotline at all. You open a website on which you can insert the bug report or feature request directly into their database. This database is displayed to all other users. When you posted your stuff, other users can vote on it. And they can add further information such as screen recordings, screenshots, describe experiences if a bug is reproducible on their device and how to do it, etc. Using such a system myself in the past, I have seen that some feature requests and some bugs really take off and get thousands of votes. So the enterprise immediately sees it quantitatively where the real pain of many users is. And very importantly, the enterprise receives aggregated useful information instead of individual bits of chaotic writings dispersed across a flood of incomming emails that often has biblical proportions... All this comes almost without having to pay a hotline! The database essentially builds itself using votes and contributions by the users. It is not entirely without maintenance, because users often produce duplicates: in the system which I have seen, the same bug report or feature request was sometimes described two or more times using different words. But even that is useful because indeed one may think about the same issue using different words. What needs to be done by a moderator, who is paid by the enterprise, is to occasionally join such issues that are technically the same, keeping the different formulations about it in a single entity from there on. As a user, I absolutely loved this system, because instead of a useless standard response from the hotline "we have received your request and forwarded it to ..." (or no response at all, from Evernote), I immediately got reactions from hundreds of users: I saw their votes and so I knew if they do have the problem or not, on which devices it happens, or even a workaround how to survive until it is fixed. And then, when an issue gained a lot of votes, the moderators from the enterprise reacted by doing a few clicks, which costed them almost no time. They marked issues as "currently being investigated" or "successfully reproduced" or "scheduled for implementation" or "started implementation" or "will be available in the next release" or similar. They should be able to attach open questions to any issue raised. As a user, I saved time because in the vast majority of cases, I didn't need to invest a lot of time to type again and screen record again bug reports and feature requests that others already produced before. Instead, I often just upvoted the feature request or bug report raised by another user. The core of the system was a clever AI, which when I started typing my issue, it showed me a list of similar issues already raised by other users.

Hi, as we all know, Evernote support is almost non-existent, even for paying users. In most of the cases, all you get are copy pasted standard answers produced by a bot / AI. This thread is not to complain, but to find solutions: - What did produce a meaningful human reaction from Evernote support? - Your best ideas to try - What did not work and is therefore a waste of time to try with Bending Spoons?

But there's an additional long-standing issue with pinch-to-zoom: On both of my Android phones, pinch-to-zoom makes the text simply move out of the screen to the left and to the right! 😮 No re-breaking of lines! Unbelievably stupid! So I have to drag, two fingers held on the screen, the text to the left and to the right: this is the only way to read the beginning and the end of the magnified lines. I have already reported this bug to Evernote, I have put in a lot of time to produce a screen recording and guess what they responded? Nothing! as usual! Their non-existent support even for users who do pay. Question: I'm curious about other experiences: do you have the same trouble on iOS? On Android devices? which ones? I use a Samsung Fold 3 and a Samsung Fold 5, both have the same trouble and de-installing and reinstalling Evernote helps nothing

I am an Android user and yes, I confirm that on Android we do have the same issue. And I found a pattern: pinch to zoom is not available when I recently edited a note or when I am editing it (keyboard visible). pinch to zoom is on my devices available when I read a note that was not edited recently.

Hi @alfonso peñalver thank you so much for bringing up this crucial and devastating bug of Evernote. I am curious: would you tell on which concrete devices you experience this? (in my case it is a Samsung Fold 5 and a Samsung Fold 3. I have it on both. however, in my case, killing the app and reinstalling it does help. But then the problem comes again after a while, after creating and deleting some notes, assigning tags etc) I have just posted my observations of this same trouble on another thread, but I feel it more appropriate on this thread. So here it is: I have all the time cases where I tap a tag and wish to see the list of notes that have this tag, and the list is filled up with notes long deleted, and/or lacking a lot of notes that I have added in recent days and assigned this tag. Now, imagine the horror this sole bug means: - you go into a meeting, and the various points you want to talk about are the notes that have a certain tag. Evernote does not show all the notes having the tag and I forget talking about them and cannot meet that person soon again.... Evernote is not only useless but produces a complete catastrophe. I had manifest business losses because of this Evernote bug. - I go to a supplier to buy things for my business or to a grocery shop where I buy things for myself. I have a tag with the name of each supplier or grocery shop or category of shops and this dumb Evernote shows me a ton of outdated notes that I have deleted long ago and does not show me the new notes about stuff that I need to buy. I had many cases where I needed to go again to that supplier or shop because crappy Evernote has this devastating bug. And guess what, I invested a lot of time to tell Evernote about this bug, showed them videos and screenshots. I only spent time and they did almost nothing. I even offered them that they can install a "debug version" of Evernote on my devices that monitors the development of this issue so they get the total information for their debugging process. At least they responded to this idea, but the response was negative: they don't do it. They don't want to profit from it. I was ready to forgo my privacy in order to help Evernote finally debug. When trying another note taking app, I proposed the same idea for a difficult bug and they immediately did it and were very happy about my offer and fixed the bug using the precious information received via their debug version of their app. in sum: - this single bug renders Evernote almost useless and outright dangerous for affected Android users who intensively uses tags - Bending Spoons care a damp ***** about bugs that cause manifest business losses (But I am happy that at least they responded a very few times before not caring anymore)