Lolinda

this constant crashing is very disturbing on Samsung Fold devices, I had it numerous times on Samsung Fold 3 and Samsung Fold 5. Using the same account on a different Samsung device, an ordinary phone, not folding, I had a very few crashes a week, which is perfectly okay for me. The crashes are not related to the folding action: if I don't fold at all, the crashes still come. I have sent detailed instructions for reproducing the bug to the hotline, meanwhile several times over the months, but nothing is done. I also asked the hotline, if they possess a Samsung fold device at all in the entire enterprise Bending Spoons, but they cared a wet s*** to respond. if they don't possess this type of device, they will never be able to reproduce.

many months later: The problem is still not resolved. The bug still comes, sometimes many times per day. if I completely de-install Evernote and reinstall it, which I just did last week, the next day I had 1 crash the day after 3 crashes, and then I have on many days many many crashes:

actually, it is not the form factor of the folding devices. it is the following, which I have already sent to the hotline, together with the supporting evidence I have, but they were not (yet?) able to put this information to good usage: Folding phones are special in a regard different from their folding action. they need to accomplish an impossible feat of having a totally oversized screen (for a phone) and comply at the same time with the following requirements: 1. users acccept only a bit more weight in a foldable phone than in an ordinary phone, so there is not much weight allowance for the battery 2. users still require the phone to survive a full day of usage, recharging only in the evening So how to do the impossible? 🙂 Samsung tweaks Android to the extreme. They have a super aggressive algorithm in place to shoot down absolutely everything all the time (except Samsung apps and services, of course! 😮). I know this not only because it is written all over the internet but also, because by shutting off as much of their "optimization" as I can, I could dramatically reduce all sort of errors in Evernote. I already sent the details on how and what I do to the hotline and reported in detail what evernote bugs I could reduce doing so. but they didn't care. You very correctly raise the important question: can we expect Evernote to care about device specialties? I dare to say yes! for reasons: 1. people who buy foldable devices that retail for e.g. 1800 bucks will not have a problem to buy an Evernote subscription for a tiny tiny fraction of the amount of the device price. To the contrary, only a few percent of owners of mainstream phones pay for what they receive from Evernote. 2. if Evernote would care how to develop an app that is stable in spite of extreme "optimization" strategies by the OS from whatever manufacturer, they would improve Evernote for everybody, because similar "optimization" schemes are in place on absolutely every phone whatsoever, just less aggressive and just causing not that many crashes and other bugs.

I have to revert to a Samsung fold 5 .... and the horror with the many crashes is awaiting me....:-( regretting of having paid any penny to Evernote

This was a smart comment! But meanwhile I got a first evidence where the problem with the numerous crashes comes from: EVERNOTE HAS THIS EXTREME CRASHING ISSUE ON SAMSUNG FOLD DEVICES !! Using the same Evernote account, I was until recently on a Samsung fold 3, then switched to the new Samsung fold 5 and I had an imbearable amount of crashes per day. Now I have switched to a Samsung S23 phone + Samsung S9 tablet. using the exact same Evernote login, I didn't have a single crash whatsoever. I hope it stays like that but judging from 2 days of experience, the crashes are 100% gone. I did already have such a miracle once for a few days on a fold device, after a new EN version installed and then everything reverted back to "crashing normal". So maybe I will have to delete this post. But for the moment: not a single crash. A further line of evidence is, that on the play store, the average rating given by Samsung fold users are much worse than the average rating given by all users. If it will prove really true that these extreme amount of crashes are specific to the Samsung fold devices, then actually Evernote does not want to earn money: Of course, ordinary Samsung phones and tablets are bought by more people, but the Samsung fold devices are bought by people who do not spare money on technology (fold 5 list price here in Switzerland 1900 CHF, which converts to a largely similar amount in USD) and certainly can afford to pay for Evernote. Celebrating these few bug free days, I decided to honor Bending Spoon's efforts by paying them a simple personal license (without using any such features) update: I am using now Evernote since a week on Samsung devices, a phone and a tablet, but not a folding device and I had in total three crashes. I use the same Evernote account. While using the Samsung fold 3 and more recently the Samsung fold 5, I had on many days 10 crashes, rarely even 20. Often it was virtually impossible to navigate to a certain note which was horribly embarrassing when it happened while talking to someone and the other person waiting for me to come up with some information and I cannot say anything because Evernote just refuses to take me there because it crashes on the way all the time.... -> Evernote is simply not fit for Samsung fold devices.

Hey @gazumped your words are so nice, warm hearted and trying always always to be helpful to everyone. I really like it ❣️ unfortunately I already sent logs over all the months to Evernote... and I have switched to a new device (Samsung fold 5 Android 13) 2 weeks ago, and in that process I didn't transfer anything from the old device but completely deleted and installed Evernote on the new device. in spite of this, I did have some hope in clearing the cash, because even if I already knew that it is not a permanent solution, I would already be happy if it would save me from some bugs for a full day or two: but it did not help, not even temporarily.... There is just nothing left to try what I can think about... And whenever I look at the ratings on the Play store and I see that newer ratings tend to be worse than the average rating, then I know that things are going downhill for the majority.... I'm worried for Evernote.... 😞

I am on 10.58.1 and the crashes still come. Note, that it was promised already since many months that a new version will fix the crashes many users experience. In spite of all promises this never materialized. I did notice however a small temporary improvement with one of the last versions arriving: after a specific version installed, the crashes went away for a week or so. I was totally amazed and I thought it is time to pay for Evernote again, just to support good development, even though they did not fix all the other painful and many times reported bugs. But then the crashes came back as ever before.... you know, I do not need any features from any paid versions. Evernote would be perfect as it is on the free plan. I just supported Evernote with my payments over many years hoping to encourage good software development. I worked myself as a developer before I went into management, and good software development just deserves good money. And even the most expensive plants are so little little little little little money for the utility the basic plan already delivers. But after so many years of selfless support for Evernote, seeing all the time how the software gets more and more and more buggy I am tired of supporting them. okay, I admit I would click on a back link two times per month, maybe. But I do it out of principle to not pay anymore: they just invest into newer and newer features and forget about the users who would like to have a reliable tool....

I tried and the crashes still come 😞

Hi everybody, thank you so much for all your comments! I will respond to each

Android tells me that I should put Evernote to deep sleep because it crashes all the time: Evernote tells me that by paying 150 bucks I will remember and accomplish everything: Question to everybody who reads this: please give me advice, what should I do???

such experiences are so valuable to know! I imagine one could earn money by writing a software that helps people migrating 🙂 it's not so difficult to do, because the database structure for note-taking apps is not frequently changed: for example the old Evernote and the new Evernote uses the same database structure.

I actually use this #mytag approach (good name @PinkElephant) myself, in parallel to the Evernote tags. it does have a distinct role for me: my note titles start with such a my tag type of thing. these are a very few very basic mutually exclusive categories, and hence, when sorting notes alphabetically, I get first some notes belonging to mytag1 and then to mytag2, etc. these mytags indicate the nature of content in the notes such as: -- mytag1: note contains lists of helpful resources such as lists of good books on the subject, list of websites where I can download things, or people whom I can ask, or good vendors. -- mytag2: how to measure something -- mytag3: how to produce an outcome, how to get something done -- mytag4: an individual piece of a resource, such as a scientific paper or a book. while originally, these mytags came out of my work as a researcher, I found they apply wonderfully also to private life. for example gardening: One note can contain how to measure the pH value of soil (note title starts with mytag2) while another note may contain my experiences how to care about a certain species of beautiful or tasty plants 🙂(note title starts with mytag3), and another one may contain as an individual resource (note title starts with mytag4) a research paper on plant diseases

I'm curious: how was the import to Evernote? did it go automatically by pressing some import button or did you have a lot of manual work to do? if tags are the only big issue, they could be replaced: just write all the tags into the note titles, each preceded by some rare Unicode character that you never use otherwise in your notes. the only downside that comes to my mind is that renaming tags would not go as smooth as in Evernote.

yes, my pinned note appears as the content of my notes, often in newly created notes.. it is really frightening when you see this bug the first time...

@Tim Kowal (b) @DAB12345@Alxa @Gazebo@agsteele@lmsergio @janndk @PinkElephant and everyone else: would you mind sharing: - Android device - Android version - if you use offline folders - number of notes -> so maybe we see some pattern What affected people and what unaffected people have in common I start myself: Samsung fold 3; Android 11, all folders offline; 8761 notes bugs: - tapping on a tag in the app shows only a small fraction of notes belonging to it (uninstalling and reinstalling fixes the issue for a few days) - web clipping is haphazard - offline folders I needed only once, but then they were not available