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charboyd

Evernote Staff
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charboyd last won the day on January 12 2016

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About charboyd

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  1. Thanks for reaching out. My name is Charlotte and I manage the Evernote Community program. Earlier this year, we made some big changes to our community programs and relaunched them as the Evernote Community and Evernote Certified Consultants. As a member of the Evernote Community program, you receive: Access to Evernote education, resources, and training coursework. Access to community-only webinars and discussion groups. One time payment for signing up newly paid customers to paid Evernote services ( 70% of the first monthly payment for monthly subscriptions, or - 10% of the first annual payment for annual subscriptions ). To become an Evernote Certified Consultant, you must first be accepted and pass our certification course work with an 85% or higher. Once you've become certified, you'll receive: 25% commission on new paid subscriptions for the first two years of each subscription. Access to community-only education and resources. Listing on the Evernote website and an badges and other design assets for marketing purposes. Priority access to the Evernote Support team. Access to community-only webinars and private discussion group. You can apply for the Evernote Community program at https://evernote.com/community. Applying is all you have to do for the Evernote Community program! Training and education opportunities are optional but not required for this program. Please do not hesitate to reach out with any other questions you have!
  2. Hello Charlotte, 

     

    Great connecting with you here.

  3. Hi @Rick112 This is Charlotte, Evernote's Community Program Manager. I've looked through our correspondence and noticed that you never completed the Evernote Community Legal Agreement. I'll go ahead and resend you the final on boarding steps to complete.
  4. Spent an hour trying to figure out how to ask a question to the forum. A "help sheet" on that would be helpful...

    My current situation: I took a picture of a note to be added to a penultimate sheet. It came out too big, covered all of my writing, then got saved---and is covering needed text.  How can i climate that picture and get to the text under it.  in other words, how do i switch my note (its been synched with evernote) to "edit mode".  Thanks for your help!

  5. Sorry to bother you but this is all i can think to do since when i try to submit a ticket, the page has no Submit button.  i see this and then hit CONTINUE and i get options for "community, upgrade, upgrade".  I've submitted tickets before and gotten emails back but not today.  Thanks.

    Please submit a ticket and provide as much information as possible so we can diagnose the problem. For example:

    • Steps to reproduce
    • Screen recording or screenshots
    • Device & operating system
    • Activity log

    Not what you're looking for? Try a quick search.

    Talk to other usersCommunityNever sleeps
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  6. Hi all! We've just posted our blog post and video of the Evernote for Small Business event. We captured the event so you can review all the great ideas and Evernote tips from our panel of Evernote Certified Consultants and learn how Evernote is developed from members of our product team. Check it out and let us know what you think: https://blog.evernote.com/blog/2016/04/01/event-recap-evernote-for-small-business/ There are TONS of opportunities for you to get more involved. Whether you'd like to share Evernote with your network, host Evernote events, or you're a consultant and want to offer Evernote to your clients, you can get started by apply here.
  7. Thanks for all the responses guys! Y'all comments and questions have definitely helped create the outline for what we'll share in our discussion tonight. I did notice that some questions leaned closer to the side of requested product features - Tonight's event focus is on how small business can start implementing Evernote to improve (or work along side) their existing work processes. The speakers will mainly be on sharing tips & tricks and a discussion our product creation process. @Metrodon provided some excellent examples of the kinds of questions/answers you might expect. It should happen pretty quickly after, but I'll let you all know as soon as the event video is available for viewing.
  8. This Thursday, we are opening the Evernote HQ doors for a discussion on Evernote for Small Business. We'll be hearing from expert Evernote users and the Evernote product team as they share tips and tricks on how you can put Evernote to work for you. ... but, we also want you to help guide the conversation! What kinds of topics/questions would you like to know more about? Help the product team answer the real questions that you have. Even if you aren't able to make it to the event, you'll be able to hear your questions answered in the recording that we'll be posting shortly after the event. Topic ideas stumping you? I'm going to ask the product team to share their process on making an idea becomes a reality for features and new releases.
  9. Happy New Year to you @JMichaelTX and the entire Evernote Community! I don't know about y'all, but one of my new years resolutions is to add tagging into my day to day organization flow. Anyone else trying out new or old features in 2016?
  10. Hi Phorest - If you create a support ticket we should be able to help you out with buying a gift subscription Just log in and create a support ticket here: https://www.evernote.com/SupportLogin.action Once you've created this - message your ticket # back and we'll get started.
  11. Hi AlanDickey, While the Apple Pencil will 'work' on an iPad Pro, it will mostly simulate the same function as using your finger. Future releases should show additional compatibility with Penultimate. Keep an eye out for updates!
  12. Hi AMC54 You may be running into a delay as our support team is mainly focused on providing only payment and login issues to our basic users. You can read more about support ticket best practices here: https://discussion.evernote.com/topic/51807-best-practices-submitting-a-support-ticket/ As for the current sync issue you are experiencing, I have escalated your issue and you'll be contact by our technical support team as soon as possible. Thanks for your patience!
  13. Hi dkraftjr, We should be able to better investigate this issue in a support ticket. You can start that process by logging in and creating one here: https://www.evernote.com/SupportLogin.action Once you've done this, please message back your ticket # and we'll figure out a solution Can you also let us know if you've been purchasing your subscription through an Evernote payment partner such as iTunes, Google Play, etc. Let me know if you run into any road blocks.
  14. All Evernote paid subscriptions (Plus, Premium, and Business) all include access to Evernote agent support and chat. Evernote Basic users have access to community support. The complete breakdown of Evernote product features by tier can be checked out here: https://help.evernote.com/hc/en-us/articles/209005157 If you give a breakdown of the issue you are experiencing, I'd be happy to try to help out in any way possible.
  15. Hi Ricky The Android Beta Community is primarily located on our G+ group. By joining us on G+, you’ll be able to join the discussion and easy access to the newest version of Android Beta. You can join the group here: https://plus.google.com/communities/104510054128618368971 Let me know if you run into any issues accessing this
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