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Android app crashes on opening 10.5 and 10.6


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I have evernote app on my android (android 10 on sony), and it stopped working after update 10.5. I was hoping the next update would solve it but it didn't (10.6). I try to open the app, there's a splash screen for 1 second and then nothing. On the second try I get the message "evernote keeps stopping".

Tried: uninstalling, restarting and reinstalling. No luck.

Submitted a crash report too, through google play.

Can I install an older version of the app? Where can I find it?

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  • Administrator

Hi there,

Are you offline when the app crashes?

The reason I ask is that we are working to address a known issue with the app crashing when the device is offline:

 

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29 minutes ago, juneloon said:

I uninstalled Web View and rebooted and still have the problem.

We fixed it by un-installing updates to Webview, not uninstalling the app completely, is that what you did? I would have thought this is not an app you can uninstall. 

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It may have just uninstalled the updates as it's still in my list and says “Update," but there was definitely an "uninstall" option in addition to remove updates. Different terms for same thing?

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  • Shane D. pinned this topic
  • 2 weeks later...

Same error "evernote keeps stopping" on my Motorola. Evernote opens one milisecond, then closes itself.
None of the solutions here worked. Updating or installing Chrome and Web View did'nt do anything.

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WhatsApp crashes every time it launches on Samsung A71 - Android 10.  I've uninstalled Android Webview, then updated it and Chrome.  Nope - nothing works.  I've tried several times ... deleting Google Play data...uninstalling and updating Android WebView...uninstalling/updating Chrome again.  Rebooting the Samsung, and then relaunch WApp.  Nope - same crash occurring.  This SUCKS!!

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  • 2 weeks later...

I have the same problem. Since the previous version, the app crashes. I have just updated the latest version yesterday and it has not fixed. I have a Galaxy S10 on Android 11. It crashes with the app online. It is very frustrating!

Behaviour: click on app to open, the initial splash quickly appears and than it crashes.

 

UPDATE: I was able to fix it. Went to the apps part of the Android and cleared Evernotes memory, removed all the permission I had microphone and camera) and forced stop. I am not sure if I had just done the force stop if would have been enough. All I know is that now it is working again.

Edited by marcoforini
FOUND A FIX
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On 4/17/2021 at 4:31 AM, marcoforini said:

I have the same problem. Since the previous version, the app crashes. I have just updated the latest version yesterday and it has not fixed. I have a Galaxy S10 on Android 11. It crashes with the app online. It is very frustrating!

Behaviour: click on app to open, the initial splash quickly appears and than it crashes.

 

UPDATE: I was able to fix it. Went to the apps part of the Android and cleared Evernotes memory, removed all the permission I had microphone and camera) and forced stop. I am not sure if I had just done the force stop if would have been enough. All I know is that now it is working again.

I'm running a Motorola G30, Android 11 / RRCS31.Q1-3-34-1-2 and have the crash on launch with Evernote 10.7.2.

I have tried the webview solution (but found I was already on most current webview version - did try also loading and setting default the current webview beta, but no joy so I uninstalled that.  Have also tried clearing the cache associated with Evernote (but not the storage).  No change - still crashing on launch.  

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  • 3 weeks later...

Same issue Android shows the error "evernote keeps stopping" since the last couple of days.

Moto G100, Android 11 - Evernote 10.9 (Apr 28th 2021); Android Webview 90.0.4430.9 (Apr 26th 2021) - I cannot see the last update listed so I cannot remove update

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  • 4 weeks later...
  • Level 5

The forum admin is not an extension of support. You can issue a support ticket to get assistance with your problem. If the mobile client is not working, try another, or use the web client.

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The admin tagged me and said specifically to ping him if any questions, so I gave it a shot. I can't use the web client on Android, not supported. Using it on a desktop defeats the purpose of having a mobile app.

I'm trying something else, may open a ticket. Thanks for the suggestion.

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  • Level 5*
1 hour ago, juneloon said:

The admin tagged me and said specifically to ping him if any questions, so I gave it a shot. I can't use the web client on Android, not supported. Using it on a desktop defeats the purpose of having a mobile app.

I'm trying something else, may open a ticket. Thanks for the suggestion.

Hi. I don't have a solution for this problem beyond deleting and re-installing the app.

I've had to do it several times since changing to an Android phone a couple months ago. Each time has been a different problem, so the bugs keep me on my toes, but last time it was a sudden, inexplicable inability to open the app without crashing it. Eventually, after a week or two of that, I just deleted and re-installed. Is it fixed? Well... downloading the notebooks for offline use has taken a really long time. I don't remember how many days it has been, but I still have a long, long way to go before everything is sorted. I assume this offline sync thing is causing my other headaches: for some reason the note counts don't match with my computer, notes are missing, and recent notes are not appearing. Interestingly, when I make a new note on Android, it appears immediately on my desktop, but not vice-versa. And, on Android it still has the green un-synced mark in an apparent effort to trick me into thinking it isn't syncing. Go figure. 

Anyhow, it is opening, so even if the sync is only working one direction, it is an improvement!

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Just started having this problem too, after trying a web-clip from WorldCat. The clip said "success!" then the app crashed. On my laptop, Evernote had not done the clip. Since then, cannot open any notes: they show on the screen for about 3-4 seconds, during which time I can't scroll past the initial display, and then the app crashes.

Hope this gets fixed soon!

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1 hour ago, CIanLehrer said:

Just started having this problem too, after trying a web-clip from WorldCat. The clip said "success!" then the app crashed. On my laptop, Evernote had not done the clip. Since then, cannot open any notes: they show on the screen for about 3-4 seconds, during which time I can't scroll past the initial display, and then the app crashes.

Hope this gets fixed soon!

Have you tried clearing storage and cache in app settings? This worked for me.

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  • 1 month later...

Hello everyone, I am using the app on a Note 10+ with the most recent Android updates.  I was having the same issue (splash banner and crash with an android notification "Evernote keeps crashing", here was my troubleshooting and what ended up fixing it:

1) Uninstalled updates on Android System Webview - no change.  Reinstalled said updates and moved forward.

2) Used force stop on Evernote - No change.

3) Cleared Cache - no change.

4) Cleared Data (said yes to prompt that EVERYTHING would be deleted) - Fixed.  Required re-login upon reopening the app, but now I am able to open the app freely.  I don't have enough knowledge in the wheelhouse of this apps style to know exactly why that worked, but there must have been something from the previous version of the app that was incompatible with the update.  While it wasn't a completely raw reinstall, the clear data option deletes everything local and personal that isn't the app itself, so do what you will with this information.  I will edit this post if this fix does not remain permanent or needs to be performed again later.

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  • Level 5

You probably exceeded your 2 device limit. This can lead to an endless loading page instead of a message we all would expect.

Go to you account, tab devices. Only 2 are allowed, and you need to be down to 1 to add another. The web client counts as a device.

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