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Nick L.

Evernote Staff*
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  1. Nick L.'s post in Mac Keychain: Evernote wants to use your confidential information stored in "Evernote" in your keychain was marked as the answer   
    If you receive a prompt from stating Evernote needs access to your Keychain Access app, please input your Mac's administrator password (the same one you use to login to your computer) and press "Always Allow". Evernote requires access to Keychain Access on your Mac to write your Evernote credentials into it. The credentials will be used from time to time by Evernote to authenticate with the Evernote service.
  2. Nick L.'s post in [Feature Released in Version 10.10] Save PDF to note was marked as the answer   
    It still works, but it's not working with Apple Preview because Preview doesn't like where we store attachments. It works with any other PDF Editor. As Shane mentioned, we're looking into it right now but so far we've only seen this issue with Apple Preview. 
  3. Nick L.'s post in Keyboard Shortcut Issues When Using Dvorak was marked as the answer   
    Thanks for reporting this. I could also reproduce and filed a bug with engineering. 
    Regards,
     
  4. Nick L.'s post in Can't Delete a Note was marked as the answer   
    Hey Kyle,
    Sorry you ran into this issue. This is a bug known to us and we're working to resolve it right now. Thanks for reporting! 
  5. Nick L.'s post in Edited attachments are not saving and updating in the note was marked as the answer   
    You should be able to edit attachments and save them back into Evernote. The exception to this right now is PDF files with Apple Preview. There's a bug open for that one. 
    Can you share some activity logs with me? I'll DM you. 
  6. Nick L.'s post in V10.1.4 Bug: note title disappears when drag and drop a file into Evernote was marked as the answer   
    Thank you! I reproduced the issue and filed a ticket with engineering. 
  7. Nick L.'s post in V10.1.4 Bug: filter is missing reminder icon was marked as the answer   
    Hi!
    This is a known issue and we should have it fixed soon!
  8. Nick L.'s post in Helper Menu notes not available after upgrade was marked as the answer   
    Helper is coming back in an update coming soon.
    Thanks!
  9. Nick L.'s post in Desktop (Mac) New Version Won't Open Properly was marked as the answer   
    Thanks for reporting this. This is certainly not the experience you should be having. I'm contacting you via direct message for more info. 
  10. Nick L.'s post in Issue - Corrupted pdf with annotation was marked as the answer   
    Thanks! I direct messaged you through the Forum asking for some additional info. I'll dig into this more as soon as I can get that additional info. Much appreciated. 
  11. Nick L.'s post in App never starts was marked as the answer   
    Thanks for reporting. I'll reach out to you from the support ticket. cc: @jcgentry / @BobFoery
  12. Nick L.'s post in Note Links was marked as the answer   
    The new Evernote for Mac no longer supports Classic Note links, only note links. Although classic note links are not supported anymore, an update coming soon will ensure that note links can behave like classic note links as well.  This means that regular note links will open notes in Evernote when clicked externally in another app. 
    If your workflow is dependent on Classic note links and you need more time to adjust, we're making the legacy app available for download and you can have it installed simultaneously.  
    https://help.evernote.com/hc/en-us/articles/360052560314
  13. Nick L.'s post in Note Links was marked as the answer   
    The new Evernote for Mac no longer supports Classic Note links, only note links. Although classic note links are not supported anymore, an update coming soon will ensure that note links can behave like classic note links as well.  This means that regular note links will open notes in Evernote when clicked externally in another app. 
    If your workflow is dependent on Classic note links and you need more time to adjust, we're making the legacy app available for download and you can have it installed simultaneously.  
    https://help.evernote.com/hc/en-us/articles/360052560314
  14. Nick L.'s post in PDF is attachment only was marked as the answer   
    PDF files larger than 20MB or encrypted will not display a preview. We are going to increase the file size at a later date. 
  15. Nick L.'s post in Login Error: {"name":"RetryError","timeout":30000,"message":"NetworkException: Fetch error {} "} was marked as the answer   
    Are you still unable to login at this time? Can you DM me all your activity logs? 
    To send the App's activity log, please follow these steps:
    1. Open the Evernote app.
    2. Go to **Help > Show Log Files** from the menu bar.
    3. Attach the Evernote.log file to your reply.
    To send the app's sync logs, follow these steps: 
    1. Open Finder
    2. From the menu bar select Go > Go To Folder...
    3. Paste `~/Library/Application Support/Evernote/logs` and press Go. If you don't find this directory, try `~/Library/Containers/com.evernote.Evernote/Data/Library/Application Support/Evernote/logs` and press Go. 
    4. Zip the files from that directory. You can do so by selecting all the files in there > right click > Compress
    6. Attach it to your response
    Thank you and I look forward to your reply.
  16. Nick L.'s post in Clipped notes shared by default was marked as the answer   
    Thanks for reporting. We've seen this issue before and your IFTTT recipe needs to be adjusted. We can't control sharing if your integration is triggering it. 
  17. Nick L.'s post in Source URL's was marked as the answer   
    This will be available at a later update. In the meantime you can find the source URLs in the note info. 
     
  18. Nick L.'s post in Keyboard Shortcut Issues When Using Dvorak was marked as the answer   
    Thanks for reporting this. I could also reproduce and filed a bug with engineering. 
    Regards,
     
  19. Nick L.'s post in Evernote Helper missing in new version? was marked as the answer   
    Evernote Helper is being re-written from the ground up and will be available in the app in an update soon. Thanks! 
  20. Nick L.'s post in Links with Cyrillic letters in editor don't work was marked as the answer   
    Thanks for reporting this! I was able to reproduce it and filed a ticket with engineering for a fix. 
    To get around it for now, I would recommend to hightlight the text, right click on it (or ⌘K) and select Link > Add and paste the URL again. 
    Thanks for reporting! 
  21. Nick L.'s post in Can't open Evernote after update (Desktop version) was marked as the answer   
    @dougfunny Actually not necessary to send me the logs. I reproduced it on my end and filed a bug with engineering. You should be able to reinstall Evernote again if you use something like App Cleaner to remove Evernote content from Group Containers. Please make sure you check all the boxes to remove Evernote and then reinstall. Here's a screen recording with a quick reference on App Cleaner. 
  22. Nick L.'s post in How to unblock someone in Evernote Web?(mac) was marked as the answer   
    @MatS14 To unblock someone just start a new WorkChat thread with the email of the user you blocked at first. After you submit the message a splash screen asking you to unblock the user will appear. 
    Hope this helps. 
  23. Nick L.'s post in The note is currently unavailable. was marked as the answer   
    Are you running Android Q beta? 
  24. Nick L.'s post in Two-step verification setup not working was marked as the answer   
    @tedwlm I just opened a support ticket with you to get this figured out. I'll need to escalate this to our SMS partner to find out what's happening. Please reply to the support ticket when you have a chance. Regards,
  25. Nick L.'s post in Same shared notebook appears twice in list of notebooks was marked as the answer   
    @Tim Barcz Thanks for bringing this up. This is a bug we're currently looking into at the moment. 
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