amanda_h

Evernote Employee
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amanda_h last won the day on January 13

amanda_h had the most liked content!

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259 So Good You're Evil

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  1. Other

    Hi @Cantalupo - I'm going to create a ticket on your behalf to get the refund process started. Keep an eye out for my email!
  2. Hi @Ramez, If you’d like to submit your email domain for review, please fill out this survey.
  3. If you have any questions or comments regarding the Avast notifications, please post here: I'm going to lock this thread so we have one centralized location for further reports. Thanks for your understanding.
  4. If you have any questions or comments regarding the Avast notifications, please post here: I'm going to lock this thread so we have one centralized location for further reports. Thanks for your understanding.
  5. Hi @randy_b, Please try recreating your Evernote note index to resolve this. If Evernote is not crashing: Open Evernote Hold the Option key down on the keyboard and click Help in the menu bar. Go to Troubleshooting and select Recreate Full Text Search Index. If Evernote is crashing: Open Finder, then select Go > Go To Folder from the menu bar. If you have the Mac App Store build, paste: ~/Library/Containers/com.evernote.Evernote/Data/Library/Application Support/com.evernote.Evernote/accounts/www.evernote.com/ . If you have the direct download build, paste: ~/Library/Application Support/com.evernote.Evernote/accounts/www.evernote.com/ Locate and open the numbered folder Locate and delete the folder called note.index Open Evernote
  6. Hi @techinshanghai, Please try recreating your Evernote note index to resolve this. If Evernote is not crashing: Open Evernote Hold the Option key down on the keyboard and click Help in the menu bar. Go to Troubleshooting and select Recreate Full Text Search Index. If Evernote is crashing: Open Finder, then select Go > Go To Folder from the menu bar. If you have the Mac App Store build, paste: ~/Library/Containers/com.evernote.Evernote/Data/Library/Application Support/com.evernote.Evernote/accounts/www.evernote.com/ . If you have the direct download build, paste: ~/Library/Application Support/com.evernote.Evernote/accounts/www.evernote.com/ Locate and open the numbered folder Locate and delete the folder called note.index Open Evernote
  7. Hi @gwalls - I just created a support ticket for you and escalated it to our Technical Support Team who will help investigate this further. Thanks for your patience.
  8. Hi @toref2 - Just grabbed your ticket, keep an eye out for my email.
  9. Hi y'all, We're seeing some reports of Avast antivirus software alerting users on Mac of a virus or infection caused by Evernote. This is a false positive, you can read more on the Avast Forum here. Updating Avast to the latest version will help to resolve this issue.
  10. Hi @andyz1028 - It looks like this is a false positive, you can read more about it on the Avast Forum. Updating Avast to the latest version should help to resolve this issue.
  11. Hi @effcee - It looks like this is a false positive, you can read more about it on the Avast Forum. Updating Avast to the latest version should help to resolve this issue.
  12. Other

    Hi @vela - I was able to find one ticket created by your email address earlier this morning. I've grabbed that and will be emailing you shortly.
  13. Hey @Brett R - I just grabbed your ticket, keep an eye out for my email.
  14. Hi @dklement - I'm showing your Evernote account has been deactivated, however your subscription was paid via iTunes. Due to limitations imposed by Apple (not under Evernote's control), we're unable to cancel an iTunes subscription on your behalf, nor can we verify that you've turned off auto-renewal for this subscription. We cannot downgrade your Evernote subscription and sever the Evernote account from the iTunes subscription. You can cancel your subscription through iTunes using the steps found here, and can view the subscription status by going directly to your 'Manage Subscriptions' settings in iTunes here.
  15. Safari

    Hi y'all, I've updated my original post. This issue should be resolved in the latest version of the Evernote Web Clipper (6.11), however you'll need to also ensure your Privacy settings are set to either "Allow from websites I visit" or "Always allow". If you're still experiencing this issue after verifying you're on the updated version and the settings are set appropriately, please submit a support request so our Technical Support Team can help investigate this further.