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amanda_h

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amanda_h last won the day on January 13 2017

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  1. Hi all, Our security team is actively investigating an issue where some users are receiving emails from Evernote indicating notes have failed to be emailed from their account. It looks like this may have happened to accounts that utilize the same password on multiple websites. If you believe your account has been accessed by someone else, we suggest you do the following: 1. Change your password immediately. Choose a unique password that you don’t use on another website. 2. Review the list of Authorized Applications for your account. Revoke access to any applications that you are suspicious of or that accessed your account from an IP address you don’t know. 3. Set up two-step verification on your account as an additional layer of security. Lastly, be sure to never share your account login with anyone else.
  2. amanda_h

    ANSWERED Evernote got virus?!

    If you have any questions or comments regarding the Avast notifications, please post here: I'm going to lock this thread so we have one centralized location for further reports. Thanks for your understanding.
  3. If you have any questions or comments regarding the Avast notifications, please post here: I'm going to lock this thread so we have one centralized location for further reports. Thanks for your understanding.
  4. amanda_h

    Avast Virus Alert

    Hi @randy_b, Please try recreating your Evernote note index to resolve this. If Evernote is not crashing: Open Evernote Hold the Option key down on the keyboard and click Help in the menu bar. Go to Troubleshooting and select Recreate Full Text Search Index. If Evernote is crashing: Open Finder, then select Go > Go To Folder from the menu bar. If you have the Mac App Store build, paste: ~/Library/Containers/com.evernote.Evernote/Data/Library/Application Support/com.evernote.Evernote/accounts/www.evernote.com/ . If you have the direct download build, paste: ~/Library/Application Support/com.evernote.Evernote/accounts/www.evernote.com/ Locate and open the numbered folder Locate and delete the folder called note.index Open Evernote
  5. Hi @techinshanghai, Please try recreating your Evernote note index to resolve this. If Evernote is not crashing: Open Evernote Hold the Option key down on the keyboard and click Help in the menu bar. Go to Troubleshooting and select Recreate Full Text Search Index. If Evernote is crashing: Open Finder, then select Go > Go To Folder from the menu bar. If you have the Mac App Store build, paste: ~/Library/Containers/com.evernote.Evernote/Data/Library/Application Support/com.evernote.Evernote/accounts/www.evernote.com/ . If you have the direct download build, paste: ~/Library/Application Support/com.evernote.Evernote/accounts/www.evernote.com/ Locate and open the numbered folder Locate and delete the folder called note.index Open Evernote
  6. amanda_h

    Avast Virus Alert

    Hi @gwalls - I just created a support ticket for you and escalated it to our Technical Support Team who will help investigate this further. Thanks for your patience.
  7. amanda_h

    Avast Virus Alert

    Hi y'all, We're seeing some reports of Avast antivirus software alerting users on Mac of a virus or infection caused by Evernote. This is a false positive, you can read more on the Avast Forum here. Updating Avast to the latest version will help to resolve this issue.
  8. amanda_h

    ANSWERED Evernote got virus?!

    Hi @andyz1028 - It looks like this is a false positive, you can read more about it on the Avast Forum. Updating Avast to the latest version should help to resolve this issue.
  9. Hi @effcee - It looks like this is a false positive, you can read more about it on the Avast Forum. Updating Avast to the latest version should help to resolve this issue.
  10. amanda_h

    Safari Unable to Log Into Safari Web Clipper

    Hi y'all, I've updated my original post. This issue should be resolved in the latest version of the Evernote Web Clipper (6.11), however you'll need to also ensure your Privacy settings are set to either "Allow from websites I visit" or "Always allow". If you're still experiencing this issue after verifying you're on the updated version and the settings are set appropriately, please submit a support request so our Technical Support Team can help investigate this further.
  11. amanda_h

    Notebooks not showing up

    Hi all, Our development team has pushed an update that should resolve this issue. You may need to clear the cache before seeing improved performance. If you continue to experience this issue after clearing the cache in your browser, please post here so I can alert our Technical Support Team.
  12. Hi @Aliviel - The Premium subscription doesn't count towards the cost of the Business subscription. When a Premium account with more than one month remaining on it is upgraded to Business, you'll receive an email containing an activation link with the remainder of the Premium. It looks like that email was sent to you yesterday morning (February 8th).
  13. amanda_h

    Notebooks not showing up

    Our team is aware of this issue and they are currently investigating it. In the meantime, you should be able to access your content normally using Firefox.
  14. amanda_h

    ANSWERED Chrome OS

    Hi @sdancer14 - Our team is aware of this issue and they are currently investigating it. In the meantime, you should be able to access your content normally using Firefox.
  15. amanda_h

    Evernote Web Notebook List Crashes

    Hi @sergey.turkin - Our team is aware of this issue and they are currently investigating it. In the meantime, you should be able to access your content normally using Firefox.
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