amanda_h

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amanda_h last won the day on January 13

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About amanda_h

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  1. Hello, I do not know how to write English well. But I need your help. Buy a subcription plus one year per debit card, I was already charged for the year. But I want to upgrade to premium. If I cancel my subscription in itunes I do not think they will give me the money back.

    When I upgrade on the evernote website or app, do they charge me the difference?

    Grace for your help

  2. i have a query regarding Premium subscription. Help me

  3. Hi Amanda, Just began using Evernote and am loving it!  Where has it been all my life? Looks like I may need to upgrade from Basic, but just wondering if there will ever be a promo or discount available? Thanks in advance!

  4. Hi, 

    I do also have a problem with syncing on my EN app on iOS. The note is accessible on web or Mac, but not on iPhone or iPad. It is also accessible and normally seen when sent by email.

    On iPad the pictures and text is seen in the preview on the left side, but on the right side (where the body of the text you anticipate) there is only the name of the note and then start writing in the window.

    I deleted the app, cleared the cache, the note was not changed recently and this is the only note with this problem.

    Thank you for helping. If you need additional information, please let me know.

    Sincerely

  5. Good day can please tell me what up with the 75% a membership and how can i get it

  6. Regarding Subscription discrepancy in Evernote.

    Ticket# 2060588

    Hi,

    I am using Plus subscription of evernote and my renewal is due on 9th april,2017. however evernote is not allowing me to add any further notes and it is forcing me to upgrade my subscription to premium which i dont want. i want to retain my plus subscription only. as the data limit of plus subscription is 1 GB per month but i have not uploaded that much data in evernote. so why it is not allowing me to add any further data or delete the old data?

    It should be my choice which subscription i want to use rather than forcing me to choose the premium version. kindly look into the matter as soon as possible otherwise i will be forced to use another platforms.

    Thanks

    jaiprakash

  7. hi amanda i was just reading through some threads about half price evernote premium subscriptions. can you please check if i'm entitled to half price also? i used to be a premium member previously. thank you

  8. Hi Amanda_h!

    on March 14th I reported to Evernote that I paid my subscription of a yearly plan for Premium package, but it reported me back that the subscription expired. 

    I sent the screenshot of the confirmation of the payment.

    I use EN for business and now it's been blocked for more than 3 days. Please, can you address this ASAP?

    ticket# 2045175

    Thank you!
    Simona

  9. I purchased my subscription to Evernote through iTunes (which I know takes some of the money from Evernote).  I want to purchase a year with the half off discount I saw when the pop-up came up to allow evernote on more than two devices.  Is there a way for me to cancel through iTunes, and get that year subscription for half off?

  10. HI @Al Padilla - You're unable to access the chat feature because your account is currently at the Plus level, and this feature is only available for Premium subscribers. I've grabbed the support tickets you submitted yesterday and will be replying by email.
  11. Hi Amanda-

     

    I found you through an internet search.  I am having difficulty activating a promo code for multiple device use on my account.  The code expires 3/16.  Please help.  thanks.

  12. paypal

    Hi @AzDayton - It looks like your Evernote account was already upgraded to Premium when you were accessing the billing information section of your account settings. PayPal is only visible as a payment option when your account is at the Basic level subscription, so this is why you weren't seeing PayPal on the checkout page. It appears you were able to successfully renew your subscription through Google Play on March 10th, though. Let me know if you have any questions.
  13. itunes

    Hi @Shinjan Shekhar - It looks like your annual Plus subscription was purchased via iTunes, and then you purchased a monthly Premium subscription directly through our website. In order to revert back to the Plus subscription, you'll need to cancel the monthly plan following these steps: Navigate to your Evernote Account Settings and view the Account Summary Next to Account Level select Manage Subscription From the options shown, select Free In the drop down menu, select I did not want PREMIUM/PLUS auto renewal Select Switch to Basic Your Premium subscription won't change until your current billing cycle ends on March 28th. Once your Premium subscription runs out your account will automatically revert back to the Plus level subscription. None of your data will be lost during this transition, and all of your content will still be accessible.
  14. website / credit card

    Hi @Andre S - It looks like one of my coworkers replied to your ticket on Thursday. Let me know if you didn't receive his email.
  15. Hi @Oussama - I'm going to create a ticket on your behalf so I can get a little more information. Keep an eye out for my email.