Dave-in-Decatur

Specifically, the issue is that notes must be updated to the new sync structure before being displayed. People report this happening on all platforms (desktop, mobile, Web). If the notes are larger, they may take longer, but even that does not seem to be consistent. I will say that 60 seconds every time seems extra long. Are there any other things happening on the computer that could be soaking up processor time?

I would probably feel the same. However, given the fact that this is a well-known issue that they are already working on, I'm not sure what response they could give, other than "This is a known issue and we're working on it." Still, I suppose even that much would feel like attention was being paid.

Hi, and welcome to the forums. Two points about how to get the best out of them: These are user-to-user spaces. No one here can fix things. Evernote staff do look in sometimes, but only rarely and in urgent cases are they likely to respond directly here. For direct tech support, reporting issues, or making feature requests: https://help.evernote.com/hc/en-us/requests/new. Reading through the thread before posting is 100% always a good idea. The post right before yours lays out the facts of this particular situation.

Evernote support does have a Twitter account -- I'm not sure of the exact handle, but I'm sure you could locate it. Otherwise, paying for a subscription for one month, and then dropping back to free, might be a way of both contacting support and accessing note history.

Ah, thanks, that's clear. I don't see this happen often, if at all. My first guess (no more than that) would be a problematic Internet connection. Are you in an academic setting? In any case, I assume you're on WiFi rather than mobile data. Sometimes even one's position in a building can affect the strength of the connection; if there is a large number of people accessing the network at the same time (as might be the case in a lecture hall), that could be a problem too. Perhaps the best solution (if connectivity is indeed the problem) might be to remain offline, keeping the data safe on your tablet, until you're somewhere with a very reliable Internet connection.

Please see the existing thread, and perhaps contribute there:

Agreed -- I've voted it up.

I'm not experiencing either one of these, and if #3 in particular were widespread I think we'd see multiple reports of it on the forums. So it may be something going on on your device--I presume on the laptop. It might be worth contacting support about, just to confirm if this is what it's supposed to do (https://help.evernote.com/hc/en-us/requests/new). I am seeing that links that are in the Web format (perhaps because they were created in a mobile app or in the Web client) are opening in a browser rather than in the desktop app--that's annoying too. Web-type links use evernote.com/shard and in-app links use evernote:///view.

I just did some testing of syncing from my Android phone, editing the same notes on both the phone and a Windows laptop in the desktop app. Both are on the most current versions of Evernote, I believe (10.57.10 on the laptop, 10.51.1 on the phone). I found that real-time editing was happening--I could see the edits on one device appear almost instantly on the other. But there were neither icons at the top nor differentiated cursors in the notes. Is that because I'm logged in to the same account on both devices? Would I see them if there were really two different people editing? Anyone else experiencing this?

Take a look around the forums. What you describe is generally the result of a note being converted to the new sync structure before being displayed. I've seen delays of up to a minute on my Android phone. Usually, though, on the phone and in the Windows desktop app and the Web client, the delay is maybe 5 or 10 seconds. It's disconcerting for sure, and can be inconvenient if it takes more than a few seconds. But this is not a loss of data. Or are you saying that the note content never appears?

I'm not sure about "when you press it": what are you pressing? In the Windows desktop app, there's a brief "Saving..." message at bottom right, but nothing to press there. But you're on an Android tablet, right? On my Android phone there isn't a "save icon" to press either. It's possible to force a sync simply by pulling down on a list of notes; presumably that works on a tablet too. Unsynced notes used to have a green tab in top right in a notes list, showing they were waiting to sync, but now I don't see it. I just tested editing a couple of notes offline, and they synced immediately when I went back online, but with no visible indication on the phone--I only knew because I was looking at them on my laptop at the same time. I agree that this is not ideal at all--a person wants some confirmation. I rarely work offline, so I can't help much with how it works on a regular basis. My expectation, and experience in this brief test, is that sync begins as soon as there is a data connection. Of course, that depends in part on the speed and reliability of the connection. I've got an international plane ride coming up, so I expect I will do some offline work then, and see what happens when I get to the destination and get a connection again.

Welcome to the forums. Hope you've read through the thread. The suggestion already given is really the only one available: contact Evernote support.

Hi, and welcome to the forums. No offense, but you haven't quite checked everywhere. Just search the forums for "bottom" or "end" in the topic and you'll see that this is almost a universal experience currently. Evernote staff have said they're working on it. I sympathize--I absolutely hate the cross-outs. A couple of times lately one or another Evernote client has re-set this on me. In the Windows desktop app, go to settings (the gear icon), click the Notes button and uncheck the Strikethrough item. In the Android app, 3-lines menu at bottom left, gear icon at top, Notes section, unset Strikethrough. This will display all checklists properly. This one is new to me. What version of Evernote are you on ("Need a little help?" at bottom left > Release notes). 10.57.10 is currently the most recent for Windows, I believe. Hope this is some help. Apologies if I've over-explained some things--I'd rather give too much guidance than not enough.

Hello, @anon68473, and welcome to the forums. These are basically user-to-user; Evernote staff will occasionally look in, but not reliably, so you're not really addressing them here. Also, it's usually good to glance through a thread first--a few days ago I posted this indication that the programmers are in fact taking this seriously:

Interesting thought, @PinkElephant. I could place pictures of my children and grandchild in my notes, just for the enjoyment. 😄

A couple of suggestions: for some of these cases, it's possible that there is material in Note History that could be recovered. I was able to do that the one time I ran into a serious data loss problem. It's maintained for all accounts, but accessing it requires a subscription; you can subscribe for just one month and hopefully recover some material, and then drop back to free. Help article here: https://help.evernote.com/hc/en-us/articles/208313858. Secondly, WRT how sync works (and I'm not an expert, just another user): in Evernote v. 10, even before the new RTE-enabling upgrade, sync happens all the time. In the upgrade, it happens better and with fewer opportunities for conflicts (as we are told). A manual sync button (in the desktop apps you can use Ctrl/Cmd+ Enter; in Android it's the 3-line menu bottom left > Settings > Sync) does nothing at all that the automatic sync does not do. It does not make it work faster (it will almost certainly have synced before you can access the control). It does not force some different, better kind of sync. It just syncs. I hope this is helpful in some way.

Welcome to the forums. And yikes, if I may say so. There have been reports of data loss as the new sync structure has rolled out, but this is extreme. If you have a paid subscription, you have access to Note History, where you may be able to find and restore the lost material (click the 3 dots at top right of a note). If you're on the free plan, the history is still maintained. It might be well worth $11 or whatever to subscribe for one month and recover your data. Also, on a paid plan of course you have access to tech support, who definitely ought to hear about this IMHO: https://help.evernote.com/hc/en-us/requests/new.

Thanks for this report. I presume that "months and months" is your prediction and not that of support??

I'm not addressing anyone in particular with this post, simply because I'm responding to remarks I've seen in multiple posts in this and other threads on the slow-display issue caused by notes having to be converted to the new structure. In my experience, this delay is typically 5-10 seconds, though on Android I've seen delays of up to a minute. Others report 20 seconds; a few reports of multiple minutes seem like outliers to me. (None of this is scientific!) But what I want to offer is a philosophical observation--which of course no one has asked for, and which may therefore be ignored, abused, or admired as one chooses. I once heard a speaker in the U.S. say, "If our pioneer ancestors missed a wagon train, they just waited 6 months for the next one. We get bent out of shape if we miss one compartment in a revolving door." I have never worked in the business world, but speed and efficiency seem to be valued above almost everything else there (even accuracy and quality, in some cases). The culture is one of instantaneous results, especially with the growth of digital tools. Spending time in this culture (based on what I observe from people's posts here) seems capable of building up an almost maniacal resistance to any sort of delay, however tiny, and a corresponding expectation of absurd levels of efficiency. And I suppose unless you're the boss or sole proprietor, you have someone looking over your shoulder who is even more demanding than you are, insisting on knowing what the holdup is. There's nothing any of us individually can do to change this culture, I'm sure. But whether it's worth the damage to human bodies and psyches is a question worth asking, IMHO. I first started using personal computers in the mid-1980s. Almost the first thing I taught myself was, "Never sit and watch the machine working." Find something else to do while it processes (which believe me was not going to be instantaneous all the time in 1985). I find myself recalling that principle with Evernote's "slow" note conversions. Why do I sit and watch the screen with increasing impatience and blood pressure? And so I offer the following ENTIRELY FACETIOUS list of activities to try while waiting for an Evernote note to convert. Recite an affirmation, such as "Everything is fine and the world is developing exactly as it should." That should cover 6 seconds or so, and reduce your blood pressure (though perhaps not that of the person working next to you). Alternatively, express what you really feel: "What the ****ing ****? Is this ****ing piece of **** ever going to load?" Again, 6 seconds or a little more, but not likely to lower anyone's BP. (Unpleasant calls from HR may also ensue.) If the delay is 20 sec. or so, wash your hands. Sure, the pandemic is "over"; but do you really know where that hand your boss rested on your shoulder has been? If a note is taking a full minute to appear, work on a piece of that song or drawing or novel you've been trying to compose. If notes are taking a couple of minutes to convert, consider converting yourself: become a Buddhist, or a Lutheran, or something else that you aren't already; convert from engineering to marketing, or marketing to -- good grief, what can one do after marketing? If it turns out that waiting for a note to convert is not enough to undertake any life-changing, or even significant, activity, then maybe the problem is not so bad as you feared. Philosophically and facetiously, I leave it there. Please don't point out the obvious issues I have overlooked or underplayed; they are, of course, obvious. Cheers.

Hi, and welcome to the forums. Please be aware that these are user-to-user forums (though Evernote staff do appear sometimes). Take a look through this thread a bit (there are quite a few others on the same topic)--the explanation has been given, by Evernote (in one of the other threads), that the newly released sync structure which enables real-time editing requires each note to be converted when opened. Once a note has been converted, it should open next time without noticeable delay. They've also said, I believe, that they're working on improving the process. Hopefully the update message will appear in the release notes of an upcoming version.

@Thundarr, hopefully quoting Federico will bring his attention to your post. He also posted his email address at the end of the blog post in late April: https://evernote.com/blog/evernote-pricing-upcoming-features-update/. Overall, directly addressing/ranting at Evernote here may not do much, though. Not saying your rant wasn't well-earned--sounds like the Mac "update" popup was worse than misleading. As for tabs in Legacy, that was only ever available on Mac desktops, I believe. I would have liked tabs in v. 10 on Windows, had they brought them over from the Mac v. 6. (Why they didn't make into v. 10 I have no idea; some problem with the Electron framework?) I use tabs in a couple of non-Microsoft word processors, and they're great. So I'm not "anti-tab." But it's perfectly possible to open multiple notes at once in v. 10 (on desktops) by opening them in separate windows (from the 3 dots at top right of the note, or Ctrl/Cmd+Enter, double-click, or right-click on a note in a list). This way, you can not only work on multiple notes at once, but see them all at the same time. "Stupid" is a matter of opinion, and pretty offensive, considering that "your users" include people who like some of these decisions, such as a uniform appearance across platforms. "Fails at my multitasking workflow" is not the same as "fails at multitasking workflows."

Definitely an Android issue, as shown by these other 3 already existing threads:

+1 for @Paul A.'s workaround. This is unfortunately a very long-standing bug, going back even before v. 10, if I remember correctly. Preview pictures seem to be very randomly chosen, and as you have discovered do not go away when the picture in the note is deleted. Incomprehensible to me, but fortunately not a deal-breaker.

I think if you just search for "end" and "bottom" in topic titles you'll find at least a couple. Some people are experiencing it on platforms other than mobile also. Bottom line is that Evernote's developers are aware of the problem and are working on a solution.

@amliddy, have you contacted Evernote support? https://help.evernote.com/hc/en-us/requests/new. There's an off chance that they might be able to recover at least some of your data, and in any case they need to know about such problems and the circumstances associated with them.