Requesting refund for annual subscription

[Masha Oh 3]

Hi I thought I had cancelled my yearly autorenewal, but It went through anyway this year. So I cancelled it moving forward, but I want to receive a refund for this year and cancel outright. I cannot find any customer service emails or phone numbers on here, so asking on the forum? Please advise.

According to policy, since I had an annual subscription, I have 60 days from when I cancelled it (less than a week ago) to request a full refund.

[DTLow 5,721]

Where do you see that policy?   
I have this address for support https://www.evernote.com/SupportLogin.action

[Masha Oh 3]

"For any annual Individual Paid Service subscription fee, Evernote will process a refund if the request is received within sixty days of the date of the payment." https://help.evernote.com/hc/en-us/articles/115010561808-Evernote-Refund-Policy#:~:text=For any monthly Individual Paid,the date of the payment.

[PinkElephant 6,207]

Actually there is a lot of fine print in this help article, and there is more (a LOT more) behind the links in that article.

Since we are just other users, we may sympathize with your desire to get the money back - but to make it happen, you need to go through support anyhow.

The link was already posted above. To reach the right people, use the ticket type Payment&Billing. This is only possible for users paying directly to EN. If you used one of the stores (like the AppStore or PlayStore), you need to contact them instead.

[Masha Oh 3]

22 hours ago, DTLow said:

Where do you see that policy?   
I have this address for support https://www.evernote.com/SupportLogin.action

And thank you DTLow, I was on mobile yesterday and this wasn't working, but I moved to my computer today and was able to submit a ticket through the proper channels.

[wangzhiangtony 1]

On 4/17/2023 at 6:12 AM, DTLow said:

Where do you see that policy?   
I have this address for support https://www.evernote.com/SupportLogin.action

After I submit, I got "We apologize for the inconvenience, but chat support is currently unavailable due to the high volume of support requests. Please feel free to submit an email ticket or reach out at discussion.evernote.com. Thank you for understanding."

[Dave-in-Decatur 2,632]

Yes. This has been happening for several days. You can submit an email ticket by clicking the appropriate link. We here are other users, and may be able to offer suggestions, if you indicate what the issues are for you.

[Rajib 3]

Have  you got back your refund money? Actually i am also in the same situation. My annual subscription money is deducted and within 3 hours I have submitted ticket to get refund and immediately cancel my subscription. Almost 1 day past, not yet received any response from them. 

[gazumped 10,325]

9 hours ago, Rajib said:

Almost 1 day past, not yet received any response from them.

Hi.  Who did you pay your subscription to?  Have you had an email quoting a ticket number?

[Rajib 3]

23 minutes ago, gazumped said:

Hi.  Who did you pay your subscription to?  Have you had an email quoting a ticket number?

I paid directly to Evernote using credit card. It was automatic payment. Yes i have the email quoting ticket number but i see no activity from Evernote team. I am worried about my refund.

[Masha Oh 3]

14 hours ago, Rajib said:

Have  you got back your refund money? Actually i am also in the same situation. My annual subscription money is deducted and within 3 hours I have submitted ticket to get refund and immediately cancel my subscription. Almost 1 day past, not yet received any response from them. 

Hi yes I got it back April 17.

[PinkElephant 6,207]

4 hours ago, Rajib said:

I paid directly to Evernote using credit card. It was automatic payment. Yes i have the email quoting ticket number but i see no activity from Evernote team. I am worried about my refund.

And how long ago did you post your ticket ? Less than a day. Plus there is maybe a timezone shift. Plus they tell on the help pages they have a high volume of requests. Plus they probably need to check your account billing & payment data, at least if they want to give you an individual answer. Plus you asked when the payment probably was still with the payment provider, not even received at EN. I could go on …

I think from what you told yourself, your ticket is in a nice queue, trickling down to the moment in time when a real human being will open it and say, oh boy, here is somebody waiting for a refund.

This just leaves me scratch my head and asking myself: Why didn’t he cancel earlier ? You can cancel any time, and then you don’t need to wait for tickets to be proceeded and payments to be reversed. Legally, you subscribed for another year (month ?) by not taking action before your subscription became due.

But now, everybody needs to speed things up to avoid you to wait a little ? On a non critical  procedural issue like checking for a refund ?

Just asking …

[Rajib 3]

Thank you all. Evernote support team is awesome. They have processed my refund. However it is not yet credited to my card but hopefully it will be credited within few days. But they have processed the refund. 

#Update on 23/06/23

Late update ! The amount has been credited to my account on 17th June. Thank again to Evernote team !

Edited June 23 by Rajib
To give amount credit update

[Srinivas Chintakindhi 0]

I need to raise ticket for refund.could u please provide me email address ?

[gazumped 10,325]

7 hours ago, Srinivas Chintakindhi said:

I need to raise ticket for refund.could u please provide me email address ?

On 4/16/2023 at 11:12 PM, DTLow said:

I have this address for support https://www.evernote.com/SupportLogin.action

[MH_OZ 0]

On 6/23/2023 at 5:33 PM, Srinivas Chintakindhi said:

I need to raise ticket for refund.could u please provide me email address ?

I also am trying to find out who to submit request for refund.  While the policy is clear it does not provide how or who to contact if you are applying for a refund

PS: I have posted an email to the sales team in hope of email account to send this request to!!!

[wilcolley 0]

On 4/16/2023 at 11:07 PM, Masha Oh said:

Hi I thought I had cancelled my yearly autorenewal, but It went through anyway this year. So I cancelled it moving forward, but I want to receive a refund for this year and cancel outright. I cannot find any customer service emails or phone numbers on here, so asking on the forum? Please advise.

According to policy, since I had an annual subscription, I have 60 days from when I cancelled it (less than a week ago) to request a full refund.

I have exactly the same problem. I've submitted two tickets and received no response. What is the next step?

[gazumped 10,325]

On 7/7/2023 at 2:41 AM, MH_OZ said:

I also am trying to find out who to submit request for refund.

On 4/16/2023 at 11:12 PM, DTLow said:

I have this address for support https://www.evernote.com/SupportLogin.action

 

[gazumped 10,325]

On 7/11/2023 at 1:55 PM, wilcolley said:

I have exactly the same problem. I've submitted two tickets and received no response. What is the next step?

Hi.  If you have still had no response please quote your ticket numbers here - we can flag them for Forum admins.

[wilcolley 0]

8 hours ago, gazumped said:

Hi.  If you have still had no response please quote your ticket numbers here - we can flag them for Forum admins.

#3719033 ticket submitted 

[gazumped 10,325]

8 hours ago, wilcolley said:

#3719033 ticket submitted 

Flagged.

[test549456 0]

hi,guys, I bought the annual evernote personel subscription today and paid the annual bill.  now i want a refund。
 

i can't open a ticket , so i come the forum,  hope anybody can help me to deal with it, thanks

[gazumped 10,325]

5 hours ago, test549456 said:

hope anybody can help me to deal with it, thanks

Please read the posts above yours in this thread.

[pastormike27 2]

I have attempted to request a refund also. Each time I do, I have to log in again, and then again, and then again. Each time I get logged in, but then when I attempt to access the link above, it logs me out. after a few attempts, I get logged out. Any chance anyone has any advice?

[test549456 0]

sure, i read those posts, but i can't open a ticket  through the website.

[gazumped 10,325]

That's to do with chat.  Scroll down for email support.  We're mostly other users here,  so no connection with Evernote Support oter than our own tickets.

[agsteele 2,336]

When you go to the support ticket system be sure to raise the ticket as Account or Billing

Also you should edit your post to remove your account details. These are public forums and bad actors are known to harvest details. This is possibly half way to cracking your account open 

[test549456 0]

thanks😁, but where the email  support on that web page? even though i scroll down.

[agsteele 2,336]

Try this... https://help.evernote.com/hc/en-us/requests/new

 

[test549456 0]

thanks!  it seems submit successfully。The next step is to wait for a reply in the email？the evernote team will send me a confirm email,right?

 

[agsteele 2,336]

You should receive an automated Email confirmation. Replies can take four days.

[test549456 0]

really? i can't receive the automated reply email, but i can receive other regular notification emails from evernote.

[agsteele 2,336]

I'm just another user like you.  If you didn't receive the automated response check your spam folder. If it is still missing. Submit it again.

[VincentC 48]

In the past I have had trouble filing support requests through the website, getting automatically logged out similar to what I think Pastormike is describing.  (I have no idea why but I haven't found it worth the time to track down.)  Instead, I create a request with my mobile Android client.  I keep that request bare bones, and then elaborate by replying to the confirmation email with more information.  Hope this helps.

Vinnie

[PinkElephant 6,207]

Yes, the mobile client is a good option to contact support without touching the web access.

However, for me the web access works (and my home network and my browsers are quite heavily under armor to protect my privacy). If it fails, it may be worth to track the issue down.

If the device is mobile (like a notebook), it is the best strategy to take it to a place where a free WiFi can be accessed, like a coffee shop or a public library. If it works there, the problem is with the network used at home or at work. If the problem moves with the computer, the problem is on that computer.

Hope this helps.

[pastormike27 2]

Thanks @vincentC

I was able to connect through the app.

[ar360 0]

Hi,

 

         I'm in a similar situation. Haven't heard back from support and account is in the red because of the new rates! # 3743099

[gazumped 10,325]

16 hours ago, ar360 said:

 I'm in a similar situation. Haven't heard back from support and account is in the red because of the new rates! # 3743099

Hi.  If you have a ticket number,  you have heard back from Support,  just not (presumably) from a human yet.  I'll flag the number to the admins here which may help.

[phy6geniux 1]

I submitted a ticket just now (#3745584) and will still wait for their response, probably within a week.

[debrawint 0]

I am also requesting a refund -- I paid for it less than an hour ago and regret it.  I submitted a ticket, but seems that this forum and submitting to an unknown queue is not promising.

Please issue my refund, attached is the receipt from my payment.

Thank you

[Murali8184 0]

I have submitted a ticket for cancellation and refund of my annual subscription. The ticket id #3747934. Can anyone please flag this to forum admin's attention.

[gazumped 10,325]

On 9/7/2023 at 7:42 PM, debrawint said:

I submitted a ticket, but seems that this forum and submitting to an unknown queue is not promising.

Hi.  The Forums are mainly user-supported, so we can't help much with passwords or payments and refunds apart from suggesting you contact Support. Both subscribers and non-subscribers can contact Support through https://help.evernote.com/hc/en-us/requests/new?guest=true - use the issue type "Account" 

[melissa carnevale 0]

This is a nightmare. Charged full amount on my DEAD wife's account and there is no way to contact anyone at Evernote. This is awful service!!!

How do you submit a ticket for cancellation???

[gazumped 10,325]

23 hours ago, melissa carnevale said:

This is a nightmare. Charged full amount on my DEAD wife's account and there is no way to contact anyone at Evernote. This is awful service!!!

How do you submit a ticket for cancellation???

I'm truly sorry for your loss,  but the contact details for Support are already in this thread.  We're mainly users here - please contact Evernote direct to resolve this issue.