wangzhiangtony

I submit a ticket as a guest and then success. Thank you very much!

I have tried to submit a ticket in the Evernote app. Also can not.

I tried to submit a ticket in Thailand with the other computer. It still can not be submitted successfully. It is nothing to do with my equipment or network. No one can help.

This is not the main point. Is there any other way to contact EN customer service except submit a ticket?

I have become an EN user 10 years ago. I can not remember when the service of EN in my country become not stable. And EN established a Chinese company to develop a Chinese version and this version is awesome. So I transfer my notes to the Chinese version in April. Unfortunately, I forgot to cancel my subscription to EN. Then I received a credit card charge from EN on 25th May 2023. Because I will not be using EN service in the new year, I think I should refund. I also read the Evernote Refund Policy. It says "For any annual Individual Paid Service subscription fee, Evernote will process a refund if the request is received within sixty days of the date of the payment". I think I am eligible for this refund policy. I tried to empty the Chrome cache, safari browser, and I am also using a powerful VPN which can access every website in the world. But everything doesn't work. If I can submit a post in the community why I can not submit a ticket? Although I got "Your request was successfully submitted", I got nothing on My requests page. So I think it is nothing to do with my equipment or network. Is there any other way to contact EN customer service except submit a ticket?

Me too. The service is terrible.

I tried to use VPN which is located in the USA and still can not submit a ticket. I am a paid account which is Evernote Personal. I just want to refund because I am going to use the Chinese version of Evernote.

I can not find the options "Not, I need help" or "Yes, close the ticket" you mentioned. I just want to refund the money that was paid automatically. I am from China so I guess it is the problem you mentioned: "Another may be a network problem - hard to tell from here."

I don't receive any confirmation in my email inbox for several days.

When I submit a ticket, I got this page. When I go to the My Requests page, there are no requests found on the page.

After I submit, I got "We apologize for the inconvenience, but chat support is currently unavailable due to the high volume of support requests. Please feel free to submit an email ticket or reach out at discussion.evernote.com. Thank you for understanding."