Kolmir

Or let's create all of those above to let them [users] think that they have something to say, but we [EvN] will still do what we want to get as much money as possible... 😉 Oh wait... Have EvN team listened to the overwhelming feedback about "beta" (i.e. preview/alpha) being not ready or they just pushed out unbaked 10.x versions to the market prematurely..?

If you ask about refund then Support team will do everything to avoid responsibility for this mess... However, there is a thread to discuss this - you aren't the only one who don't like the current approach of EvN.

They are mostly seen on YouTube blogs. Praising themselves for courage of going boldly with the new version and about the "bright future"... It looks like they lost their touch with the reality or they are doing plausible deniability... If you contact official support, they "explain" that you pay only for accessing multiple platforms and ability to contact them. Apps are for free - take them or leave them. No remorse, no accountability about the current mess. It seems like a good time to abandon the ship.

Yes, but unfortunately EvN is not transparent about how long they plan to support legacy v. In comparison Microsoft always announce at least a year in advance and often more that some apps will be out of support at specific date. There is a lot of reports on forum about issues related to notes inconsistency: people encounter duplicates, data/notes conflicts, some updates aren't saved, etc. So it may be not your fingers but EvN fault. Sadly they forgot the old rule for handling data - safety first. The only new version which seems to work properly now is the new web-client run in a web-browser. Therefore currently I only use web-version or/and legacy app and in the same time look for alternatives like One-Note or Nimbus.

I asked about shortcut for Ś/ś (alt-gr+s) during preview/beta stage (almost seven months ago...). EvN Product Manager acknowledged the problem, but later they ignored it in 10.x release. Sadly, they also ignored many other requests/advises. Moreover, I have recently seen a lot of forum entries about possible data loss. It's bad. It's probably time to abandon this sinking ship... ***** ***

On a new Windows installation Firefox showed me, that connection with Evernote is not secure! (see below) However, for Google Drive or online OneNote connection status is fully secure (status green).

Hi, three weeks are gone. Any progress with bug-fixing? You have a lot to fix, and we can't see any progress. Wouldn't be better to just publish old/legacy iOS app as a separate app in AppStore until 10.x will reach at least minimum maturity?

I think, that they only have a concept or an idea to unify apps/platform. Nothing more. Proper strategy is about how to plan the streamlined execution (roadmaps to goal, tools, tactics, processes, etc.) and what are risks/obstacles by the way and how to avoid/mitigate them. But as Ian Small said "We don't plan"... Therefore, their current approach is complete mess from the managerial and software engineering points of view.

His opinion isn't true. Users only wanted similar functionality and coherent behavior of editor between platforms -> i.e. keeping formatting, same font sizes, etc. Sounds pessimistic, but there is a high probability that you may be right...

In 2019 Microsoft announced official plans to keep and further develop ON desktop app. Moreover, they announced that if they ever change their mind legacy app will still get 5 years of official support after "abandonment". https://support.microsoft.com/en-us/office/frequently-asked-questions-about-onenote-in-office-2019-and-microsoft-365-6582c7ae-2ec6-408d-8b7a-3ed71a3c2103

In every ticket I have recently sent to EvN support many links to forum were included. Moreover, I got answers referencing those discussions. So they read them 😉

I tried this. Answer I got was: you pay for support not features... And lot of other argumentation showing that they don't want take responsibility for their mistakes.

I also encounter this issue from time to time. Started to happen recently with the latest version. I have just asked EvN support to help us with it.

I have just researched the issue of ON's end of production date and it may look like MS is changing its mind or at least considering different approach. https://office-watch.com/2019/good-news-for-onenote-with-windows-as-microsoft-does-a-180/ https://www.theverge.com/2019/11/7/20953691/microsoft-onenote-to-do-integration-fluid-framework-future-features-ignite-2019 https://office-watch.com/2019/new-features-promised-for-onenote/

Yep, they have good intention for sure. However, another question remains. Do they also have ability (skills, money, engineering & managerial processes, etc.) to execute properly and deliver on promises..?

It may not be that simple. Maybe in short term yes, but in a longer perspective probably not. Power users usually stays with a service for longer. They evangelize others about advantages of an app. They provide valuable feedback on forums. Power users are also more willing to choose the premium versions of subscriptions.

Yep, there is even a nice business saying: "Vision without proper execution is just a hallucination/nightmare" - this is what we're experiencing currently with v10...

You can listen to the recent interview with EvN's CEO. He officially confessed, that they don't plan anything. This mean they produce software in a pretty chaotic and amateur way... which results in obvious side-effects we experience today with v10. This is unfortunate. It looks like they ignore achievements of generations of software developers i.e. methods like for example Agile, Scrum, LSD or https://en.wikipedia.org/wiki/Systems_development_life_cycle

It depends which version you have in mind V 6.25 is very hard to replace one-to-one. However, it can be replaced to some extend with a set of a few tools/apps. Diversification of a tool-set gives also more independence from one vendor. If you mean v10.x - it's veeery easy to replace 😉

Therefore I appeal for a transparent communication about road-maps and expiry dates + maintenance of legacy - to make your happiness stable enough 😉

Do you know exactly how long it will be compatible with new iOS/Android apps and cloud servers? What if new macOS 11 or new upgrade to Win10 will make legacy app stop working properly? How can you be sure that EvN cares to make you happy for a year or even longer? 😉

Primarily, a good leader should use strategic thinking - have a clear aim and an idea how to achieve it (almost everybody want to be in top 1%, but only 1% knows how to get there...). Moreover, CEO should consider positive and negative outcomes during each step ahead plus be aware of unintended consequences of each. Next, have a plan how to enhance good effects and mitigate bad ones. Do damage control, etc. Choose skilled and engaged coworkers and manage them to reach objectives. Basically be like a chess-master - thinking five steps/moves ahead. Moreover, knowing the industry standards and patterns which can be reused. Secondly, over-communicate about aforementioned goals, different approaches and their pros and cons. What are the assumptions, dependencies, constraints, and exclusions; their risk-management strategy. Thirdly, give users a real choice, but not too much. So, I as wrote before, there should be two official versions in parallel for a year: Legacy one, officially supported, but only in aspects of critical/major bugs and security issues with a clear expiry-date - for users who prefers stable maturity and full spectrum of old features New test version installed side-by-side - with an obvious plan: for example be in preview/alpha stage for 8 months and then in beta for another 4 - for those who likes experiments and want to influence development There should be also a clear list what are the priorities and exclusions, Release plan (e.g. new version each month, etc.) and high-level Road map of features (an ordered Backlog), which shall be updated and published once a month. Moreover, do they have clear metrics how they want measure success? Are they relevant to https://en.wikipedia.org/wiki/ISO/IEC_9126 ? From engineering point of view there is for example an approach called Acceptance Testing Driven Development - you publish what is expected for a certain version of a software to do and how to test it exhaustively. Then you ask testers and beta users to check if all those scenarios (use cases) work as expected. You gather feedback about the quality, features, etc. What they have done instead? There is only one official/supported "Light" version, but no roadmap or release plan, no clear objectives. They only giving some glimpses. There no assurance what's in and what's out for sure. During a very short period of preview/beta they mostly ignored feedback about what paid/premium users need/want and surprisingly published a half baked version to everybody as a "viable and mighty" successor of the old EvN. Knowing from users that product which was called beta wasn't even ready ready for the public beta testing. This is a big red warning sign - indicator of improper engineering and lacing quality assuring practices They also have pretty bad idea how to handle disappointment of power/business users - just left them with unsupported version, which may be cut out off sync in every moment. Nobody address directly abstract questions and doubts of users at our forum. EvN stuff answers only technical questions about details of a current version. Moreover, so called stable platform (v10) for further development should have at least: editor with proper attachments handling, solid sync (no conflicts, no duplicates), preferences/settings panel, full offline mode, foolproof search, printing. Finally, assure also less tangible aspects like trust of users/customers, indisputable reliability, security, confidentiality, and high performance. What we got -> No customization, unpredictable sync, restricted editor, problematic search, problems with printing. Broken trust: many users are in doubts/unhappy. Reliability is very poor. No local notebooks, no easy editable encryption. New (Electron) app eats up resources like a monster. All above it's only an abstract. Proper synthesis of issues and recommended solutions will probably take many long pages and hours of writing...

Yep, thanks for the correction. Maybe I gone too far with this. I simply lost my trust in EvN.

1. I would prefer to keep my old version of EvN without additional steps, i.e. be surprised with update to v10, remove-it, reinstall v 7 manually. (Probably I may be a bit crazy/fanatic about good UX and effectiveness... ;-)) 2. In iOS you can't install things outside AppStore without Jailbreak or other tricks

Supporting is a bit different than developing. By legacy support I mean critical/major and security bug fixes only, no new features. Plus a guarantee that access to data will not end without warning. See Windows 7. MS officially ended support after a year of warnings. Nevertheless, they still issue patches if some critical security bugs are discovered in Win7. Recently they updated Win 7 with Edge browser.