Kolmir

I have pretty similar background like you. I was responsible as a manager to assure high quality software delivery (A-SPICE L2) for one of major players in the automotive sector. 1. Yeah, my reaction for "extensive QA process" was just laughing loud! 😉 Current state of new app doesn't give us evidences that they even perform minimum QA... 2. You can review old preview/beta forums here - they are still available in read-only mode. In the first half of the 2020 many preview/beta users tried to convey the message to EvN that new software wasn't ready even for beta stage and testing phase should took at least twice as long or even more. Unfortunately, such voices were ignored - probably due to some high level managerial decisions. By the way: no "testing use cases" were available during public preview/beta. Whole process just looked as an exact opposite to the best practices proposed for example by ATDD/TDD or ISO like 15504 or 12207 or 15288, etc. Dev team simply provided new test releases as is - without proper release notes... There were no test scenarios, no detailed infos what were modified or added... Moreover, EvN definitions of "preview" or "beta" were against well established concepts like https://en.wikipedia.org/wiki/Software_release_life_cycle#Stages_of_development

In the meantime there were some small issues with my Internet connection and sat-TV. Both companies apologized and offered small discount/gift. So, get real. It's CX. Moreover, in 2012 "Apple CEO Tim Cook has written an open letter on Apple’s website, finally apologizing for the Maps drama that’s been unfolding over the past few weeks with the introduction of iOS 6." https://techcrunch.com/2012/09/28/tim-cook-apologizes-for-apple-maps-points-to-competitive-alternatives/ "Zoom CEO apologizes for security problems on public live stream" https://www.theverge.com/2020/4/8/21213847/zoom-ceo-security-privacy-apology-fix-china-videoconference Official recomendation see: https://hbr.org/2015/09/the-organizational-apology Nevertheless, from my email archive: I received this message above from EvN CTO in 2013. Mature companies know how to handle issues. I already use old 6.25.1 client, but new 10.x WebApp, which is getting more buggy with every new release. I reported an obvious bug two weeks ago (support and forum), and finally today I got a message, that they aware of the problem, but they have no idea when it will be fixed. LOL! It's a major bug in a basic core function, which means that they don't do proper (any?) Quality Assurance. Probability, that EvN will fix itself and their apps is getting lower with each week and each new release. EvN had its chance to show positive side, but failed. Sorry... Fortunately, I'm almost finished with testing of alternative solutions. Within next few weeks my migration strategy should be ready. Then...

I asked about refund one or two months ago. Answer was a kind of denial. Support guy wrote that Premium means accessing server from many devices and having access to premium support, etc., but apps are for free. No apologies. Just common text that EvN will fix it someday in the future. My subscription ends in few months. I will most probably not renew it. I'm currently testing alternatives and use BackuperyForEvernote to assure safety of my data.

Thank you, the same to you! Links, which I collected about export/import: https://support.microsoft.com/en-us/office/import-notes-from-evernote-into-onenote-2016-for-windows-81805ec8-e8a8-417e-9719-37fed2b7a67c | https://www.onenote.com/import-evernote-to-onenote https://helpdeskgeek.com/how-to/how-to-migrate-your-evernote-notes-to-microsoft- https://office-watch.com/2019/new-features-promised-for-onenote/ https://chrome.google.com/webstore/detail/onenote-web-clipper/gojbdfnpnhogfdgjbigejoaolejmgdhk https://www.macrumors.com/how-to/migrate-from-evernote-to-apple-notes/ | https://support.apple.com/en-us/HT205793 https://tidbits.com/2018/09/06/tipbits-how-to-move-your-evernote-notes-to-apples-notes/ https://alternativeto.net/software/evernote/ My point of view:

There were a lot of requests already on this forum and on social media asking Evernote for honest feedback for last months, but zero answers. Only some blog posts/videos with faked enthusiasm about a new release. Please search this forum for more. There is a potential risk (educated guess), that EvN is falling apart as a company. Therefore, daily back-ups and looking for alternatives is recommended. I'm currently testing MS OneNote (full Office 365 version) with pretty good results. There are some limitation, but app is fast and reliable and MS promised lot of new features in 2021. Moreover, MS Support conditions are far more better. Others also recommend to try Apple-Note - it's in my to-do list for December.

It's a false statement. About 8-6 year ago there was a problem with the integrity of EvN servers for about half a day. Then CEO officially apologized for issues and offered an extra year of premium subscription for free for all those affected. QED.

Yep. Everybody is looking through own lenses. Some of or us are more pessimistic, some realistic, and some (too) optimistic. It will be good to respect all perspectives. There are also unconscious things like for example: https://en.wikipedia.org/wiki/Optimism_bias https://fs.blog/2016/08/commitment-consistency-bias/ https://en.wikipedia.org/wiki/List_of_cognitive_biases

Currently Search/Find behave in a very strange ways

Yep, I hope for too... However, with the CEO Ian "We don't plan" Small and current very poor product and quality management I don't see a lot of hope. Maybe it's good time for shareholders to hire better managerial staff.

Pewnie mają taki burdel, że już stracili kontrolę nad tym co robią. Chyba już czas ze strony udziałowców i użytkowników by powiedzieć szefowi EvN (CEO) i głównemu managerowi produkcji: Wypierdalać! Wcześniej już cisnąłem ich Support o zwrot kasy, ale używają pokrętnych argumentów, aby się z tego (niehonorowo) wykręcić.

Scared isn't probably the best description. However, I share concerns about the high risk of possible failure/collapse. EvN currently behave as a very incompetent company, which is probably incapable to produce something solid, reliable, and last but not least be able to take care of the needs of advanced users. Moreover, EvN isn't too big to fail.. 😉 Therefore is good to do regular backups and review/test alternatives.

@Shane D. Could you please help us with that?

Update. They changed working version to 10.4.2. Search still doesn't work in FF. Search/Find windows goes into inactive/stealth mode after typing one or two characters. Previously web app wasn't that bad... All good programmers and QA engineers have finally left the building..?

Massive/repeatable data loss is a red-light. It shouldn't happen for note-taking app! It's outrageous. I remember a situation about 6-8 years ago, when there was once a small data loss because of some failure of EvN servers: CEO officially apologized and offered a free premium membership for a year for everybody who lost data. Now? They seem to not giving a f... about...

Yep, I see version 10.3.1 too. With 10.4.0 I eddied few notes yesterday, but most of them seem intact.

What's "new" in this version..? Bugs!

Hi, with the very recent upgrade of Web Application to version 10.4.0 app becomes very unresponsive. Some notes load very slow or don't load at all! I need to click the refresh button in the browser or Ctrl+F5. I use mostly the newest version of Firefox, MS Windows. Moreover, search functionality inside notes (Ctrl+F) stopped working properly. WTF?! It looks like it's getting worse with each new version... Brothel in fire..? 😉

It sounds like the final proof that current EvN team have no idea about a proper UX design (Software ergonomics).

1. iPad is now a content creation device too. 2. If you go to restaurant, you expect homogenizing for having cutlery (fork, spoon...), waiter, and menu card. However, you expect different dishes and also different "layout" of menu, rooms, etc. In Chinese restaurant you also expect chopsticks. Moreover, each class of restaurant may have a bit different kind of plates - adequate to style...

I'm currently testing OneNote (full Office 365 version). Not bad, but with some limitations. MS promised refinements and new features for 2021. I'm considering to export and split my EvN notes between OneNote, Apple-Notes and Google-Docs. I will probably decide in February as my EvN subscription ends then. Whole thread about alternatives

It's a know issue. You can learn more in this thread linked below

Currently, the newest EverNote app is no more a native macOS app. It's almost just a web-app wrapped in quasi-browser called Electron. Therefore, there is a workaround: instead of EvN 10.x app you can simply open many instances of web-app in multiple tabs of Safari/Chrome... And there will be not much difference in experience between web-browser app and standalone app. BTW I use Legacy version on Windows - there is an ability to open each note in a separate window - this can to same extend simulate multi-tab functionality...

I have already asked Support about this, and the answer was something like this: you pay for accessing servers from multiple devices and for ability to report issues as tickets. Apps are for free - take them or leave them...

Yes, but without hardcore restructure of their current processes, without doing intense training for developers, QA, and managers, etc. that can be pretty hard... Moreover, they may even need to hire new CTO or even CEO... Their previous approach "We don't plan" failed spectacularly. They need a new one, badly...

Yep, I fully agree with you. They were thinking (in their Small minds) that they have been right (over forum users), but reality (users/market) proved them wrong...