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ANSWERED "Upgrade Your Team" in sidebar has reverted

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This wasn't happening for me in previous builds, because I guess I already had a Premium account. However, when I right-click on "Upgrade Your Team" to hide it, it will pop back up on next launch.

Screenshot 2016-06-28 09.19.35.png

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I would like to second this issue. I find the clutter on the sidebar distracting and distasteful, as it is not a service I need.

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2 hours ago, nathanntg said:

I would like to second this issue. I find the clutter on the sidebar distracting and distasteful, as it is not a service I need.

Screen Shot 2016-06-28 at 12.26.41 PM.pngScreen Shot 2016-06-28 at 12.26.53 PM.png

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Unfortunately, that option does not appear in the latest version (6.7.1 453574 Direct), or at least it does not for me. Instead, the option in the view menu is greyed out and right clicking the link directly does nothing.

 

Napkin 06-28-16, 4.52.05 PM.png

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On 6/28/2016 at 3:53 PM, nathanntg said:

Unfortunately, that option does not appear in the latest version (6.7.1 453574 Direct), or at least it does not for me. Instead, the option in the view menu is greyed out and right clicking the link directly does nothing.

 

Napkin 06-28-16, 4.52.05 PM.png

Hi @macfixer and @nathanntg;

I am unable to replicate this issue, though I am running beta version 6.8.1. Both options work in removing it from the Sidebar.

Does quitting the application, rebooting your Mac, and restarting the application resolve the issue? I know that sounds rudimentary but sometimes quitting the app and rebooting the device helps resolve UI issues such as this. 

If not, let me know here. Cheers!

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I am at Version 6.8 Beta 2 (453713 Direct) and have a Premium acct and no team and I get the Upgrade Your team option in the sidebar and can not be removed using sidebar options (it is greyed out). I have rebooted my Mac completely and the issue persists.

Please enable the option to be turned off.

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@BSR Sorry mate, the "turn-it-off-and-back-on-again" solution hasn't fixed the problem. I'm still being asked to upgrade my imaginary team and the option to remove it is still inactive.

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On 7/10/2016 at 8:09 PM, David-M-Pns said:

I am at Version 6.8 Beta 2 (453713 Direct) and have a Premium acct and no team and I get the Upgrade Your team option in the sidebar and can not be removed using sidebar options (it is greyed out). I have rebooted my Mac completely and the issue persists.

Please enable the option to be turned off.

Hi @David-M-Pns, thanks for reporting this to us. Please direct any issues you have with the beta versions to this thread so our Product team can review it before the general release.

 

1 hour ago, newportkiwi said:

@BSR Sorry mate, the "turn-it-off-and-back-on-again" solution hasn't fixed the problem. I'm still being asked to upgrade my imaginary team and the option to remove it is still inactive.

@newportkiwi; can you tell me what versions of EN and OSX you are running? Thanks!

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I'm seeing the same thing. I had the Mac App Store version, and it was crashing, so I downloaded the direct version. I wasn't seeing Upgrade Your Team with the MAS version, but I am with the direct version, and the menu item is dimmed. 

 

The latest version of OS X Yosemite, and the latest version of the direct app.

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Hi there @kirkmc;

If possible, please let me know the specific version numbers of OSX and Evernote you are running so I can look into this for you. Thanks!

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4 hours ago, BSR said:

If possible, please let me know the specific version numbers of OSX and Evernote you are running so I can look into this for you. Thanks!

If it helps. I'm also seeing the issue
My version info is below in my signature section
edited: Mac, OS 10.11.5, EN Version 6.8 Beta 2 (453713 Direct)

I don't consider this a priority.  Most of the time I don't even notice it - it's down low on the sidebar and usually not in view

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3 hours ago, DTLow said:

If it helps. I'm also seeing the issue
My version info is below in my signature section
edited: Mac, OS 10.11.5, EN Version 6.8 Beta 2 (453713 Direct)

Thanks @DTLow. That is indeed strange and certainly not the expected behavior, as I am unable to reproduce the issue on the latest general release (version 6.7.1). I would like to run this by our Tech Support team and will follow up here when I have more information. Thanks for your patience everyone.

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Hi Everyone,

I wanted to provide an update on this;

I've reported this to our Technical Support Mac specialists. They've directed this information to our Product Team who will be able to look into implementing a fix potentially in a future update. While I do not have a timeframe for when a fix for this will be released, our Product Team is aware of the issue and I am hopeful a fix will be released soon.

I thank everyone for their continued patience. Please let me know if you have any questions.

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For whatever it's worth, I'm still able to reproduce this bug in version 6.8 (453748 Direct). I'm running macOS 10.11.6, and have experienced this problem for a few weeks. It popped up in one of the 6.8 betas as far as I can tell.

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I am also having this issue, which I did not previously have. Also a premium user, Version 6.8 (453748 Direct), OSX 10.11.6.

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This wasn't happening to me before, but it started happening to me when I upgraded to 6.8 today.

Super annoying. I've been a paying customer for years; i don't want an upsell popping up every time I restart the app, especially since I already pay for Premium.

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Hi Everyone, 

Thanks again for your responses. I have reported this to our development team and they are continuing to look into this. I'll be sure to let them know the version numbers you have provided!

I'll provide an update here once a fix for this has been issued. Thanks again for your patience!

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In the interest of completeness, though posted elsewhere:  Version 6.8 (453748 Direct) insists on un-hiding the "Shortcuts" and "Recent Notes" lists in the sidebar on each relaunch.

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3 hours ago, HFTobeason said:

In the interest of completeness, though posted elsewhere:  Version 6.8 (453748 Direct) insists on un-hiding the "Shortcuts" and "Recent Notes" lists in the sidebar on each relaunch.

@HFTobeason;

Our development team is aware of this issue and a fix will be included in the next update. Please see the thread below:

@adorno's gray;

This issue is being tracked separately from the ones mentioned above. I'll post an update here once I have more information regarding this issue. Thanks for your patience!

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Why is it taking so long to fix this bug? It’s been around for a month now. Given the recent price hike on Evernote, users expect better and faster support than this.

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On August 21, 2016 at 6:12 PM, E-NoteForum said:

Why is it taking so long to fix this bug? It’s been around for a month now. Given the recent price hike on Evernote, users expect better and faster support than this.

 

5 minutes ago, adorno's gray said:

When will a fix be issued for this bug?

I'm not seeing the problem in the latest version     Version 6.9 Beta 2 (453896 Direct) 

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Any news on a fix for this?  It's been several months since we were told that a fix was coming.

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Bumping this one. Still looking for the fix as of 11/14/2016.

I'm running Mac Version 6.10 (454267 Direct) 

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+1 on a response. This _bug_ is still present, and my annual renewal is due tomorrow. I'm happy to continue supporting the product as a Premium user, but really don't want to be nagged to upgrade to a team account - I don't even have a _team_!

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I'm on the latest beta build; and a premium user; and I have this issue still. It's pretty frustrating not to be able to remove omnipresent advertising from a premium service - can you update us on the fix please?

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I'm a premium user on Evernote 6.11 (not App Store version), MacOS Sierra. How is this still a thing? This thread was started almost a year ago now. It's extremely frustrating that this issue is being ignored/not given priority.

I've cancelled my membership and won't be renewing it until this is addressed. I don't know what's going on but whether this is an issue of a broken product, a product that isn't broken but is put out by a company that refuses to/can't fix it, or a product that features irrelevant adverts to paying customers, I do know that there's no sense in continuing to pay for a premium membership so long as this annoying button is on the sidebar. 

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Just now, DTLow said:

Did you try right-clicking "Upgrade Your Team" in sidebar and selecting "Remove"

Yeah, right-clicking doesn't bring up any context menu and in View > Sidebar Options the ability to uncheck "Upgrade Your Team" is dimmed.

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1 hour ago, arinazari said:

Yeah, right-clicking doesn't bring up any context menu and in View > Sidebar Options the ability to uncheck "Upgrade Your Team" is dimmed.

Sorry, I was wrong about that

For me, I don't see "Upgrade" with my premium account; I see it with my Basic account

Either way, it's not something I'll get worked up on.  If you have a paid account, you can submit a support ticket at Contact Evernote Support

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I have the same problem, "Upgrade your Team" shows up in my sidebar, it is dimmed in view options and cannot be deselected. Version 6.12.3 Beta 1. It is annoying once you notice it.

Edit on October 16, 2017: "Upgrade your Team" does not show anymore for me in the beta sidebar. Thanks!

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