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BSR

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BSR last won the day on August 18 2016

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  1. BSR
    Hi everyone, Please try adding the full www.evernote.com URL to the Allowed cookie sites to resolve the issue:
  2. BSR
    Hi @JMichaelTX, thanks for reporting this. I'm unable to reproduce these issues with version 7.4. Does the issues persist after selecting Reset Shortcuts in the Clipper's Shortcuts menu in Settings?
  3. BSR
    Hi @Luís L., thanks for reporting this. I was able to reproduce this issue and filed a ticket with our developers to investigate. I don't have a specific timeframe for when a fix will be available but will update this thread with more information as soon as I have it.
  4. BSR
    Hi everyone, Over the last few days, we have had other reports of the issue reported here when Clipping using the new Gmail interface. Our development team is aware of this issue and is currently working to fix this issue as quickly as possible. While I do not have a definitive timeframe for the fix, we anticipate that it will be implemented in our next two updates to the Clipper. Thank you for your patience and understanding while we work to resolve this.
  5. BSR
    Hi @Metrodon, Can you provide the steps to reproduce that are getting your note list into this state as well as DM me your logs? We have a similar issue occurring but it is separate from the issue reported above. I'd like to confirm that this isn't a regression. Thanks!
  6. BSR
    Hi all, Thanks for reporting this and for your patience. We've filed a case for this issue with our Skitch developers and the fix is slated for the next update, version 2.8.1. I don't currently have an estimate on when that's going to be released. I will continue to update this thread with more information as I receive it, let me know if there are any questions.
  7. Shane D. started following BSR
  8. BSR
    Hi @adeyemob, Welcome to the forums. The grid layout for the notebook view in Evernote Mac was removed with the 6.12 update. I've moved this thread to the Mac Product Feedback forum as a feature request. Please let me know if you have any questions.
  9. BSR
    Hi @Fjimenez, We typically recommend against reinstalling previous versions as they do not contain the latest stability fixes. That being said, you can find the link to the previous public release (version 6.11.1) here: You would need to follow the steps in the article below to uninstall the current version of Evernote, then reinstall from the link provided in the thread above: How to uninstall and reinstall Evernote I hope that helps.
  10. BSR
    Hi @ahhoang3, Thanks for reporting this. Please see my post in this thread: I hope that helps!
  11. BSR
    Hi everyone, I wanted to provide an update for anyone who is still experiencing the issue where icons appear fuzzy or distorted in Evernote after updating to version 6.11: : Our developers have isolated this issue as specifically affecting versions of OSX earlier than 10.10.5. Updating your Mac's OS to version 10.10.5 or higher will resolve this issue. I hope that helps. Please let me know if you have any questions.
  12. BSR
    Correct. I don't believe the fix will retroactively fix previously captured images, but going forward new images added to Evernote from iOS devices should appear properly in Evernote Mac.
  13. BSR
    Hi @Mark410, When you download Evernote on a Mac, your entire database of notes and notebooks are also downloaded to your file directory. Reinstalling Evernote does not reinstall the database, this remains intact. Only the application itself is being reinstalled. If all of your notes appear on Evernote Web at evernote.com, that means they are properly synced to our server. There is a way to rebuild the local database on your Mac, but if all you are wanting to do is reinstall the application, you won't need to worry about having to sync your notes back down from the server. I hope tha
  14. BSR
    Hi everyone, I wanted to provide an update on this issue. This should be resolved in the latest release for Evernote for iOS, version 8.3. If you haven't already, please update your iOS device to this version to resolve the issue. If it persists after the update, please don't hesitate to reach out to me here.
  15. BSR
    Hi there everyone, As a few others have pointed out our developers have isolated this issue this issue to the version of OSX prior to 10.10.5. There won't be a fix pushed out for this but updating OSX to that version or higher will resolve the issue.
  16. BSR
    Thanks @gazumped. This is actually an issue with the iOS version of Evernote. I don't have a timeframe for when a fix will be available but I can assure everyone that our iOS team is currently investigating a fix. Let me know if there are any questions.
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