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BSR last won the day on August 18 2016

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  1. Hi @Metrodon, Can you provide the steps to reproduce that are getting your note list into this state as well as DM me your logs? We have a similar issue occurring but it is separate from the issue reported above. I'd like to confirm that this isn't a regression. Thanks!
  2. Hi all, Thanks for reporting this and for your patience. We've filed a case for this issue with our Skitch developers and the fix is slated for the next update, version 2.8.1. I don't currently have an estimate on when that's going to be released. I will continue to update this thread with more information as I receive it, let me know if there are any questions.
  3. Other No credit card

    Hi @Polarizing, Like many subscription based services, Evernote requires a direct credit card payment or third party payment. With third party payment processors like PayPal, they do require a credit card on file as well. Most services will accept a debit card with a major credit logo like Visa or Master Card. While I do not have a workaround for this, you can look into other options for Premium service. You can earn and redeem Evernote points through the purchase of partner products or referrals. There’s more information on how to earn and redeem Evernote points here: How to earn and use Evernote Points If you have any other questions, please let me know.
  4. Hi @adeyemob, Welcome to the forums. The grid layout for the notebook view in Evernote Mac was removed with the 6.12 update. I've moved this thread to the Mac Product Feedback forum as a feature request. Please let me know if you have any questions.
  5. Hi @Fjimenez, We typically recommend against reinstalling previous versions as they do not contain the latest stability fixes. That being said, you can find the link to the previous public release (version 6.11.1) here: You would need to follow the steps in the article below to uninstall the current version of Evernote, then reinstall from the link provided in the thread above: How to uninstall and reinstall Evernote I hope that helps.
  6. Bug Issue Regarding Icons?

    Hi @ahhoang3, Thanks for reporting this. Please see my post in this thread: I hope that helps!
  7. Hi everyone, I wanted to provide an update for anyone who is still experiencing the issue where icons appear fuzzy or distorted in Evernote after updating to version 6.11: : Our developers have isolated this issue as specifically affecting versions of OSX earlier than 10.10.5. Updating your Mac's OS to version 10.10.5 or higher will resolve this issue. I hope that helps. Please let me know if you have any questions.
  8. Bug: Images from iOS are distorted on Mac

    Correct. I don't believe the fix will retroactively fix previously captured images, but going forward new images added to Evernote from iOS devices should appear properly in Evernote Mac.
  9. Reinstall & Sync Question

    Hi @Mark410, When you download Evernote on a Mac, your entire database of notes and notebooks are also downloaded to your file directory. Reinstalling Evernote does not reinstall the database, this remains intact. Only the application itself is being reinstalled. If all of your notes appear on Evernote Web at, that means they are properly synced to our server. There is a way to rebuild the local database on your Mac, but if all you are wanting to do is reinstall the application, you won't need to worry about having to sync your notes back down from the server. I hope that helps.
  10. Bug: Images from iOS are distorted on Mac

    Hi everyone, I wanted to provide an update on this issue. This should be resolved in the latest release for Evernote for iOS, version 8.3. If you haven't already, please update your iOS device to this version to resolve the issue. If it persists after the update, please don't hesitate to reach out to me here.
  11. Hi there everyone, As a few others have pointed out our developers have isolated this issue this issue to the version of OSX prior to 10.10.5. There won't be a fix pushed out for this but updating OSX to that version or higher will resolve the issue.
  12. Bug: Images from iOS are distorted on Mac

    Thanks @gazumped. This is actually an issue with the iOS version of Evernote. I don't have a timeframe for when a fix will be available but I can assure everyone that our iOS team is currently investigating a fix. Let me know if there are any questions.
  13. windows What are 'Conflicting Changes'?

    Hi @stempe4390, Here's a brief explanation of why conflicting modifications occur and how to resolve them: I hope that helps. Please let me know if you have any additional questions.
  14. Additonal Accounts

    Hi, With Evernote Premium, you have the option of adding accounts for quick account switching in Evernote for Mac and Windows. You can find more information here: How to switch between multiple accounts in Evernote for Mac or Windows I hope that helps!
  15. Login to Evernote account web via ipad

    Hi @Geotrouvetout67, While the web app is not officially supported on mobile browsers, a workaround would be to request the desktop site by visiting, then tapping and holding the refresh icon in the browser's URL bar > Request Desktop Site. We cannot guarantee that the functionality will work in the same way as when accessed from a desktop web browser, but that is an option. Please let me know if you have any additional questions.