Dave-in-Decatur

Mmph. Would hate to think that I need to do the Revo Uninstall and reinstall, but if no one else is seeing this then that may be the solution. OTOH, I find that I can still save attachments from the Web client on the same computer. Since I don't need to do this very often I may just do that.

22 hours ago, AlanH said:

Well, I did contact support, and they did confirm that the 80% increase was correct, so I have cancelled my subscription with no acknowledgement from Evernote. So after more than 10 years, that is it.

If I get an 80% bump I will think long and hard about it, to be sure. But I think I would drop back to a free subscription rather than cancel the service altogether, in order, if nothing else, to continue to create and access notes on some level while I ponder other solutions.

On 3/10/2023 at 5:07 AM, eric99 said:

I'm glad you ask because few people on this forum seem to realize that note links are completely lost when moving your ENEX to another account. This is a serious limitation. What's the point of improving the notelink infrastructure as long as the links  are lost during export? 

So this thread has morphed from a discussion of whether it is possible to manually calculate and construct internal note links (something that it seems unlikely that more than a handful of users would ever think of doing) to this. Which, to me at least, looks like something that it seems unlikely that more than a double handful of users are likely to need. How often does one need to export all one's notes to .enex and then import all that to another account? (Another account of one's own, or belonging to someone else?) Compared to the sync issues that seem to affect almost every user at one time or another (some much more intensely than others, granted), and others issues affecting the Android app in particular, it's hard to see why Evernote would be expected to devote resources to this. Not saying they shouldn't do it, only not understanding why this should be a priority.

I have Evernote for Windows v. 10.54.4 running on a Windows 10 machine. I think this was already happening in 10.53, though. When I right-click an attachment and select Save As, the Save As dialog appears but hangs or freezes. It's never possible to save the attachment, and when I click the X to close the dialog, Evernote crashes. I've tried restarting the program and the computer, with no success. This happens with JPG and PNG images and with PDFs. I don't do this very often, so I haven't tried with anything else. However, dragging an attachment onto the desktop or into my Explorer replacement works fine. Anyone else seeing anything like this?

Point is (somewhat elliptically made), these are user to user forums, and basically we don't know any more about (or have any more control over) these notifications than any other user.

1 hour ago, jdm2stl said:

The other question I have, is there a password associated with the User ID jdm2stl that I use for this Forum? I don't see one.

Logging in here is just logging in on Evernote: when you're logged in on one, you're logged in on the other.

I think the usual advice in a situation like this is to uninstall Evernote (maybe using Revo Uninstaller to make sure everything is removed) and then reinstall the update, in order to clear out whatever must have gone wrong in the installation.

18 hours ago, Momofthrees said:

I had to install the fonts. Have you printed to ODF?

Ah, the light dawns! I was going through Evernote's File > Export note as PDF process. When I select Note > Print and then the Microsoft PDF printer, the fonts do appear, but that driver must embed them automatically. I know there are others that do not. Thanks for the clarification.

On 3/9/2023 at 12:59 PM, RoyMan said:

Has the web version been having issues this week? Getting repeated problems of it not loading throughout the week.

 

Edit - Just tried in chrome (usually use safari) and its working. Tried clearing evernote data from steps in this thread https://discussion.evernote.com/forums/topic/144552-i-cant-log-in-on-safari-browser/ and it seems to have fixed the issue. Hopefully it doesnt come back.

A couple of others are also reporting problems; see this thread:

21 hours ago, PinkElephant said:

This help document is written for iOS, but it works on Android as well:

https://help.evernote.com/hc/en-us/articles/217930798

I didn’t encounter the problem often, but the few times I did it helped me save my unsynced edits.

The procedure to recreate a note was what I used with the older Evernote Android app, which developed a very annoying habit of seemingly randomly making notes unsyncable after an edit. There are threads in the forum: https://discussion.evernote.com/forums/forum/210-evernote-for-android-issues-versions-8133-and-under/. Currently, I can just wait and eventually it syncs.

Just want to say that this is probably the geekiest thread I have seen yet in the Evernote forums. Thank you all.

15 hours ago, Momofthrees said:

Apparently Evernote doesn’t install its fonts. Once I did that, it works.

Hmm. I'm puzzled. I didn't do anything special to install fonts. Do you mean installing the fonts in the Windows system, or embedding the fonts in the PDF? Either way, I haven't seen an option to have Evernote do this.

7 hours ago, eric99 said:

This is what happens on mid range android phones all the time, with delays of 1 minute or more. I'm surprised that it occurs on a S22, one of the most powerful phones on the market.

The problem is not so much that syncing itself takes a long time, but that the foreground sync  blocks the entire app for minutes until the note is closed. To prevent data loss, you need to keep the app open until the note has been saved. Therefore, the android app can't be used for quick note taking anymore, the very feature that made evernote so succesfull in the begin years.

So, before increasing the price of the product, BS should first fix these fundamental race condition bugs in the mobile apps. Why should we pay for a crappy app?

Points taken. I'm just going to suggest that, to prevent thread drift, if anyone wants to discuss the specific Android sync issues any further we do so in the Android forum, for instance on this existing thread:

On 1/22/2023 at 5:45 PM, Chrispolotic said:

This is happening to me as well. I am running a Galaxy s22 ultra with 10.46, and Android 13. About 25%of the time when I edit a note. It also especially happens when I try to upload a PDF. The App just freezes. It's very frustrating that Evernote hasn't fixed this yet. 

I'm starting to experience something similar on the same type of phone (Evernote 10.48 though). I edit a note and tapping the green check mark causes the app to freeze. (I haven't tried attaching a PDF yet.) The 3-line menu at bottom left is unresponsive, as is the blue Edit button. Curiously, the 3-dot menu at top right still functions, but doesn't help to get out of the frozen green-check state. It's never to the point where I have to force-close the app, or lose content in the note. If I wait awhile it will finish syncing and the green check changes to the green arrow so that I can continue on. So to me it seems to be an aspect of the general sync issues in the Android app.

I think this is a good idea (without getting into the details about what happens in each corner of the interface, just in general). It would be good to post it in the Windows app feedback/feature requests forum: https://discussion.evernote.com/forums/forum/731-evernote-for-windows-requests-versions-100-and-above/. There people can vote it up or down. There is, to be honest, no evidence that a large number of votes there moves a suggestion to the top of Evernote's development list. But perhaps it at least brings ideas to their attention.

I tend to agree, esp. about posting the hardware specs for acceptable performance. I recently upgraded from an older Android 9 phone, which of course couldn't even run v. 10, to an S22 Ultra. (And then the following week the S23 was released. 😠 Did Verizon discount the S22 for me because it was about to become old inventory? They did not. 😡🤬) Ahem. Anyway, Evernote 10 runs fine on the S22, though I've had occasional brief delays in syncing a note, and duplications once or twice, which I assume is all network related. But it was really expensive, and Evernote shouldn't demand that all its users own such devices for it to work well.

7 hours ago, Piyush00000000000 said:

Evernote gets hanged for 20-30 seconds everytime I switch tabs. It's really annoying and it's delaying my work. 

Welcome to the forums. Are you talking about switching windows between Evernote and other programs? I believe there is at least one existing thread about this (so you are not alone). You could search the forums for this thread and see if others have found a solution.

Or the "you" who is calling this a "good solution" may be a spam bot.

17 hours ago, Momofthrees said:

There is also a disadvantage when printing. The PDF export strips out the font styles, so it's useless to have them in the first place.

Can you say some more about this? I just made a short text note, and PDF export included the various Evernote styles (sans, slab serif, handwritten); bold, italic, and underlined; and highlighting and font colors.

21 hours ago, PinkElephant said:

The unanswered question is whether people are wishing here to have AI help with content or with the way the user is organizing it.

I can see why some minor use of AI to put notes into notebooks, or add tags, could be helpful, if your system was fairly simple and the contents of new notes quite predictable. Evernote Web clipper already offers this with "smart filing" of new clips, which I find offers the right notebook maybe 2/3 or even 3/4 of the time. But it's never something I would rely on with checking before clipping.

As for AI help with content ... I can't begin to imagine that, but that relates to my way of using Evernote and what I use it for. For someone who uses it mainly as a high-tech filing system, that might work.

12 hours ago, eric99 said:

And how long do you have to wait before the note is actually closed when this happens  (in the worst case) ?

Sometimes (but rarely) I've had to tap the green check a dozen or more times before it closes. Since I tend to tap faster the more annoyed I get 😁 it's hard to say exactly how much time passes. In any case, I don't think it's ever as long as a minute.

5 hours ago, James | Headquarters said:

I got direct clarification from support and I must say I'm both surprised and disappointed with both what Evernote is doing around pricing and how they're handling communications around this. Here's the transcript of my support chat.

https://www.evernote.com/shard/s170/sh/3ee44ade-758b-3306-1f4b-9cd52d30da3a/KfeHefMWhr6KM1kPuBDAhXlAIryJVQJhXSEkaEk2NmkdvTLI6he-r8XlPQ

In summary: 

• Prices are being increased, in some cases by 80% or more
• The increase varies from user to user based on a number of factors including renewal date, plan, currency, location (and others)
• They're explaining it away by saying that it's for ongoing investment and improvement

3 hours ago, janndk said:

In my case the price increase seems to be about 10%. That would be ok, IF the software was fully functioning, or at least there was some kind of clear plan/roadmap for the future. But when the new owner's first action is hiding and increasing prices, it sure makes me worry. 😕

I focused on this in the chat thread that @James | Headquarters so helpfully share.

Quote

This pricing has been updated to help us continue improving product performance and reliability, as well as enabling further investment in our core capabilities like world-class search, templates, and web clipper along with new features like Home, Tasks, and Calendar.

For me, all these things are fully functioning, and given overall world economics (the tiny bit I know about them) a 10% increase doesn't seem too bad. But 80% ... that makes no  sense, particularly as "further investment" in stuff that's already in place and working. As for a "roadmap," no sensible software company offers that: at the very least it would tip off competitors, and if some of the hoped-for improvements took too long to implement, or proved so problematic they had to be drastically altered or dropped, that would alienate customers even further.

When they rolled out v. 10, it seemed to almost everyone that it was premature, unready, and very badly communicated. Perhaps they knew they'd take a hit, but expected to rebound once things were working better. New owner and all, I wonder if there's still a similar mindset here: massive price increases will cost us a bunch of paying users, but if we create pressures for free users to start paying and expect that a lot of people are so invested in Evernote they'll scream but pay anyway, we'll come out OK.

8 hours ago, Alxa said:

Yes, some of the new features could have been impressive.

But...with EN10 they decided to stop developing native apps and changed to imprison unified code in frameworks. Performance has gone and never catched up. The old dev team even after 2 years was incapable of bringing this to the level you expect from a note taking app in 2023: That is being snappy on real world devices (not only top notch or on iOS). Using EN on an Android was and is a PIA if not running on the latest devices. That's why none of the new features are usable on my devices in an every day manner. Quick note taking, quick capturing -> go for a native app like Keep, OneNote.

I hope Bending Spoons with their skills in creating native mobile apps will get things right and make EN a technically future proof note taking app again on mobile.

(btw: as a paying customer I welcomed the lay off rounds of the Android devs / product manager for the above reason)

Another strange mix of experiences. I recently upgraded to v. 10 on Android and have had occasional sync issues (having to click the green check many times, duplicate notes), but overall performance is everything that my fingers could possibly keep up with. Admittedly this is on an S22 Ultra and good home WiFi; as you suggest, differing hardware and network speeds could account for the varying results that users experience. I certainly don't experience performance or sync problems on the Windows app--but I did in the Web client on a computer that was slow and clogged, and clearly not able to sync with the required dexterity.

If the tradeoff for my few performance problems is the consistent feature set and (more or less) appearance across devices and platforms, I'll take it. If I were experiencing really devastating issues, I'd probably feel differently.

I too hope that BenSpoo will bring a different success level to the mobile app, for the sake of the many who are finding it unusable. I just hope they won't bring what seems to be their typical approach to pricing--but maybe they are.

11 hours ago, Mike P said:

It's also interesting to note that "Next billing date on May 11, 2023 for $99.99" is not the same as the actual prices shown for your current plan. My experience is the same. Presumably that number will be updated at some stage in the future (nearer the due date?) but it does look  as though EN are being a little misleading about what we will pay at our next renewall dates.

Well, what that means is that I'm being "grandfathered" in at last year's price, while a new Pro sub would cost $110. Would cost me at this moment, at any rate. Some people are being told they're getting soaked for US$180/year, but I'm not being told that and I have no reason to think I will be told that--but I will definitely keep checking, and report back if I hear different. This is truly--what's that charming British phrase?--a dog's breakfast.

If I'm following you correctly, I find that when I open the tag filter dialogue I can check the box next to any number of individual tags I may desire, and the displayed list of notes will update automatically to show this set of tags. I don't have to keep typing names. It is true that the filter dialog cannot be closed by Esc; I have to use the mouse to click somewhere outside the dialog. What version of the Evernote app do you have? I have v. 10.53.2.