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Dave-in-Decatur

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Posts posted by Dave-in-Decatur

  1. 7 hours ago, meghan matt said:

    Right before the holiday break, I put weeks worth of written work notes into Evernote. I worked on the notes for a few days and then logged out for the holiday. I shut down my computer, and when I opened it today, every single note was gone. I have looked through all the old forums to no avail, and Evernote offers ZERO support, which I didn't know when I signed up. Please help me. I need all of that work back.

    If you shut the computer down before the sync process completed, it's just possible that that process was interrupted. Note history is maintained for all accounts, free and paid, but is only accessible to paid subscribers. You could subscribe for just one month to get at the note history, which should show at least some near-final stage of the work you did over several days.

  2. 21 minutes ago, agsteele said:

    Did you follow the link? It gives guest access.

    I just tried, and without a subscription login it only works for certain issues, e.g., account. Honestly, @meghan matt, if I were you I'd call this an account issue of some kind and submit a ticket. As long as you're 1,000% sure you didn't accidentally create a new account with no notes in it.

  3. As has been mentioned several times in this thread, this kind of hack is usually traceable to using the same password for Evernote as for other services. If someone gets your email address and a password you commonly use, they can get into your Evernote account. Hopefully, you've already changed your Evernote password to something unique.

    I agree, it might be good if Evernote issued security alerts for unusual logins. OTOH, if they did I guarantee someone would pop in here to say "I travel all over the world on business and log in to Evernote every day. Why does Evernote nag me with these warnings?"

  4. I find that I can do attachments in the Windows desktop program, but not in the Web client. There I get an error message to the effect that "something went wrong." This is true whether I attach by drag/drop or use the blue + button. Both the desktop and Web apps are the latest v. 10.50.10 (Web v. 334). All that is in Windows 10. On a Win7 machine, the Web client does accept attachments. Weird.

    What version of Evernote and of Windows are you on? Do you get an error message when you attempt an attachment?

  5. For a direct route to the Evernote support contact page: https://help.evernote.com/hc/en-us/requests/new. As noted, it is for paying subscribers. If you're on the free plan, since this would have a long-term effect on your use of Evernote, paying for a month's worth of subscription might be worthwhile, even if just to find out that the problem exists within the Electron framework.

  6. 1 hour ago, Michaelh1234123 said:

    I completely agree with this post - especially having internal links and a TOC.

    While it isn't in the original post, why can't we have a functional back button that really can "go back"  and not get stuck because of the tags  - it's almost as if it only works if you never use tags :) - which I guess is how Evernote was a very very long time ago.

    Talking about basic navigation

    I've had this problems many times in v. 10, though I haven't associated it with tags, which I don't use very much. It would be worth breaking this out and starting a new thread with it, to see how widespread it is.

  7. 7 hours ago, dvollc said:

    Hello @Dave-in-Decatur.  You piqued my interest.  Can you describe the structure you (will) have?

    😄 Sadly, no, since I don't have it yet! I'm sure I will continue to use subject-oriented notebooks, simply because I'm used to it and my mind (I do not speak of "the human mind"☺️) works that way. Beyond that, I've been compiling a lengthy Evernote note on this subject (and have added this thread to it), and will have to dedicate a few days to considering and maybe experimenting with possibilities to figure out what I want to do.

  8. Very interesting post. I'm not on anything Apple, so I can't comment on the substance, but I'm sure others here will chime in. I do absolutely get not stressing one's spouse with a new tech platform! My only comment would be that I would be OK with Evernote supporting Markdown, but very unhappy if they moved to Markdown. I don't want to have to learn Markdown when Evernote's formatting capabilities work fine for me. Lots of people who post here do work with Markdown, but I would not think that a high percentage of Evernote's customers do. So supporting it as an option would be great, but not making all users use it. IMHO.

    • Like 1
  9. 23 hours ago, rbbcpa said:

    I didn’t feel the need to lead with the aforementioned detail because I didn’t realize a forum troll would pounce on my post, and spew nonsense with “authority”.  And, yes, Evernote’s rollout of their subscription model in March, and this month’s pricing increase on legacy plans completely disregards the loyalty of the very user base that vaulted Evernote to prominence.  Likewise, I predict this dismissive approach to customer service will mark the beginning of the end for Evernote.  That, coupled with the acquisition of Evernote by Bending Spoons (i.e., Evernote will be cannibalized and diluted by other Bending Spoons mobile apps) will create an opening to other innovators to fill this void.  At the end of the day, as an Evernote power-user, I cannot justify continuing to pay $65/yr. for an app that simply doesn’t provide equivalent utility to me.  

     

    18 hours ago, rbbcpa said:

    First, my designation of “Power-user” was obtained by being an early adopter of Evernote Web service in 2008 and by acquiring knowledge and mastery of the app, and it is certainly not relinquished just because I have pivoted to a new app. Second, the tone and word choice I used toward the fellow user was proportional to his tone and word choice towards me.  To allay your perceived “disrespect” toward the fellow user, I will happily replace “troll” with the appropriate definition.  Troll - “a person who intentionally tries to instigate conflict, hostility, or arguments in an online social community”.  I think Dave-n-Decatur and you need to do some serious introspection and feign an attempt to be open to the fact that Evernote has significant shortcomings, least of all in its pricing.  Clearly, you’re both Evernote “fanboys” (I hope this verbiage isn’t too disrespectful for you), and are unable to even consider that my contentions have merit.  The irony in all of this is that a CSR from Evernote responded to my Twitter DM and has graciously offered me an annual pricing concession to allow me to “experience all of the new features being rolled out in 2023”.   Looks like I’ll be around for at least another year…

    If you'd take a look at some of those 4K posts in which I have "cloaked" myself, you'd see that I mostly come here to try to help people with Evernote problems, and engage in some interesting conversations. And that I recognize Evernote's shortcomings when I perceive them. The pricing is not a shortcoming for me. Obviously it is for you, which is perfectly reasonable for you. The statements that the price change is "insane" and amounts to "price increases, with no commensurate addition of features" are your opinions also, but presented as if they were fact. A couple of us in this thread have addressed the latter, but you have not cared to defend it.

    And by the way, whatever I say here is in no way a "dismissive approach to customer service" on the part of Evernote, since I don't have any connection to Evernote other than being a user.

    So, to sum up from my point of view: you came in here swinging, and got swung back at. You don't care to understand who the people in the forum are or how they conduct themselves in it. Yet you know who's a "troll" based on their refusal to regard your personal experience and opinions as the only valid ones.

    FWIW, I share your apprehensions about Bending Spoons. And I'm glad that Evernote has generously offered you a pricing concession, so you can continue to explore and hopefully enjoy Evernote's developing features for less than the rest of us pay. No doubt my just deserts.

    Sigh. But you've accomplished one thing here. I'm done responding to people who come in to announce their departure from Evernote as if they were the last barrier between EN and catastrophe. It aggravates me excessively, which is on me. Better just to spend time offering what help I can.

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  10. 10 hours ago, qofmiwok said:

    I have a notebook set in settings, but sometimes webclipper put the note in a totally different place.  I checked settings for webclipper and that was the problem, there it said to use smart filing.  I believe the wording should be changed in Evernote settings, as it says "Evernote’s Web Clipper will also use this as its default notebook" and it's clearly not doing that.

     

    This is a good point. the Webclipper settings don't make any reference to the default notebook at all. It would be helpful to raise this with Evernote directly (we're mainly other users here), either through a support ticket if you have a paid subscription, or using the Feedback feature (which I think is only available by clicking your account name in the Web app).

  11. 20 hours ago, rbbcpa said:

     

    Hi "Dave-in-Decatur" - 

    1. As a subscriber to Evernote since 2010, I have earned the right to voice my frustrations on a forum such as this (i.e. look up the definition of "forum" and use some imagination in applying that definition here),
    2. It is the least-likely case that I was seeking your opinion; however, since you offered it up I will respond.  I strenuously disagree with your assertion that the previous pricing structure was outmoded.  Outmoded compared to what?  Similarly situated note-taking platforms and/or other SAAS?  I don't think so.  There is something seriously wrong with the pricing paradigm at at Evernote when I look at the other productivity apps that I subscribe to (e.g. PDF Expert, Spark, Calendars Pro, Photoshop Express Photo Editor, Notability, even Apple One) and Evernote is 2x the price of the most expensive of these other apps.  At least when Spark (Readdle) introduced their subscription model, after a very long period of time during which the app was free, they offered existing users a lifetime 30% discount on their annual subscription.  Additionally, they listened to their user base and removed a paywall for a feature that was previously free.  Evernote has done nothing to reward customer loyalty or even curry some degree of customer loyalty with their pricing plans.  In my opinion, this was a lost opportunity that will drive more users to alternatives,
    3. I am fully aware of inflation and supply chain issues, but a 42% increase in my annual price (from $44.99 to $63.99) is not reasonable or commensurate with the features offered by other apps.  Factor in the pervasive and known security issues (my employer, a fortune 50 energy company, refuses to support it because of security concerns) and there is no way I am going to pay a penny more for this app.
    4. Refer back to point 1.  The only one attempting to communicate in a "thunderous" way is you, and I am sure you gain a lot of satisfaction, cloaked in the anonymity of your 4,022 posts, LVL 5, and 1,785 reputation score, from trolling the Evernote forums looking to spew your vitriol.  
    5. In the time I responded to your post, I have exported my 5,000+ notes spread across 10 notebooks into OneNote.  I am already impressed with the seamless integration with MS Office and OneDrive...

    Personal aspersions aside (I guarantee you I am vitriol-free), why not lead with this kind of detail? Perhaps I have just gotten sick of people who come into the forums specifically and only to announce their departure from Evernote as if this were a vital piece of information for Evernote and its other users. I find Evernote, for my purposes and in comparison with other tools I subscribe to, such as the Chicago Manual of Style and Merriam-Webster dictionaries, a good value for the money. If it's not worth it to you, it's not worth it to you. That doesn't make Evernote's pricing actions insane, just something that should likely have been initiated long ago an carried out more gradually.

    • Like 1
  12. Yay, another announcement in the public square of someone leaving Evernote! If this is supposed to be a complaint to Evernote, this is not a useful place to make it. The forums are user to user; as a paying subscriber you can create a support ticket (https://help.evernote.com/hc/en-us/requests/new) and tell Evernote directly. If it is a warning to other users, well, they were likely to find out on their own and in plenty of time anyway. If it's a request for help and advice, which is what the forums are for, there's really nothing other users can do to help.

    In the least-likely case that it's an invitation to offer our opinions, mine is that Evernote's only mistake was to leave it underpriced for so long, and especially to grandfather in outmoded pricing structures. Hence what appears as "price increases, with no commensurate addition of features" is, in my view, actually a lack of price increase at the time many new features were added with the changeover to v. 10 -- a bumpy process, to be sure, but one which gradually led to a more consistent interface and features across devices and platforms, and added features like the home page, tasks, etc., before any significant price increase.

    Oh, and by the way there's inflation and supply chain issues raising costs on everything for everyone around the world. Evernote can't escape that either.

    Of course, the new interface, home page, tasks, Google Calendar linkage, improved filtering and searching, etc., may not be anything you need enough to be willing to pay what they're worth. In which case, bon voyage, enjoy whatever app you land on, hope it works well for you. But, thunderous as it must seem to each of the person or two who make these announcements from day to day, anyone's leaving Evernote is not a matter of widespread interest among other users.

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  13. People sometimes wonder whether Evernote staff read these forums, and if not, why not. I'd like to suggest that one reason they don't get too involved here is the dueling demands of some who say, for instance, "Evernote, don't try to be like Notion!" while others say, "Evernote, why don't you catch up with Notion?" I have to assume that Evernote has its own course laid out, and they really need not and should not be distracted from it by trying to balance out responses to inconsistent complaints from users, including inconsistent claims about what is fundamental. Part of Evernote's brilliance is its flexibility for a great variety of purposes, which can only mean a great variety in what we, its users, consider "fundamental."

    • Like 2
  14. 2 hours ago, Andrew Burnes said:

    Still not working on my end. Zoho does work and doesn't run like absolute ***** to boot! Glad to leave this ***** app with apparently even shittier community members behind.

    ***** you.

    Dude, you came in here to report Evernote not working for you, even though you don't use it anymore  , apparently not to get help, but just to cop a 'tude about not using something that you're trying to use. People might be pardoned for wondering what your point is. And for pointing out that your individual experience with Evernote is just your experience, not a comprehensive report on the service.

    Annywaaay.... Merry Christmas, Happy Holidays, frohe Weihnachten, feliz Navidad, and may all your Zoho time be ho-ho-ho time, and may Evernote just float our boat.☺️

  15. 17 minutes ago, siliconaudiolab said:

    Are you claiming they (Evernote) don't read it, and or post here?

    I can't swear to their reading habits, but Evernote staff hardly ever post in these forums. Not never, but hardly ever. These are basically user-to-user forums, and since you have a paid subscription and want to give Evernote a piece of your mind, why not do so directly to them?

    I didn't say the update notification happens only to you; I said it happens to you "and many others", but also not to myself and many others.

    I keep Evernote open constantly, because that's what it's for: to take notes at a moment's notice, to make those notes available on multiple devices and platforms, and to serve as a repository of such notes on which I can draw as needed. I'm in and out of it all the time. I don't feel sad about it a bit. My Dell Inspiron Windows 10 laptop is far from top of the line, but keeping Evernote around doesn't drag its performance down. And I don't get popups that interrupt my work, though I don't know if keeping EN open is the reason or not.

    I don't know if this will solve the specific problem you're having, but in the release notes for the latest update, v. 10.50.10, it says, "In the past, a screen would pop up annoyingly to let you know when an Evernote update was available to you. But now it'll wait patiently in the background until you're ready." So maybe they've addressed this issue, even if they haven't responded in this forum.

    OK. I'm tired of being yelled at and yelling back. Truce. Good luck with Upnote, if that's your choice, and may it serve you well.

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