outage & glitches

[Michael Vanyukov 10]

For at least two days, Evernote Web notes are not accessible: after successful login, a blank page opens. The notes are also not syncing across devices (Syncing temporarily paused. You can continue editing while Evernote reconnects): laptop and desktop PCs, iPhone, and iPad. Many notes are "unavailable," on all devices. For some time yesterday, on iPhone, the Home screen was quickly changing to a page with the EN logo in the middle. All other internet services are without problems. It seems to be a problem with the server(s). No information on the outage on the Web.

[PinkElephant 8,119]

Personally I had no problems. 

Do you run any security / privacy software on your network, like a Pi-Hole ?

If such a case should repeat itself, try if it works using mobile data.

[Mike P 2,643]

No problems for me either. I suppose you could try deleting all the site data (cookies, cache etc) on your browser. It will depend on your browser but for Chrome you click the icon to left of the url

Then remove the data (there will be several MB). You will then need to login again.

[Jon/t 1,293]

No outage here. Web works as expected on a couple of browsers.

[Michael Vanyukov 10]

There is no blank page now, but instead, when clicking on a link, it displays this, below, the notes are not syncing, and many are unavailable - on four different devices: Windows 10 laptop and desktop, iPhone, and iPad.

nexpected Application Error!

Loading chunk 1541 failed. (error: https://web.desktop.evernote.com/builds/next_20240314162820/main/1541.2771197f23be13da3cd1.js)

ChunkLoadError: Loading chunk 1541 failed.
(error: https://web.desktop.evernote.com/builds/next_20240314162820/main/1541.2771197f23be13da3cd1.js)
    at _.f.j (https://web.desktop.evernote.com/builds/next_20240314162820/main/main.e7519e01c71f20e28573.js:4:324297)
    at https://web.desktop.evernote.com/builds/next_20240314162820/main/main.e7519e01c71f20e28573.js:4:314778
    at Array.reduce (<anonymous>)
    at _.e (https://web.desktop.evernote.com/builds/next_20240314162820/main/main.e7519e01c71f20e28573.js:4:314756)
    at https://web.desktop.evernote.com/builds/next_20240314162820/main/9014.1a339b627f987f71c221.js:4:2223021
    at x (https://web.desktop.evernote.com/builds/next_20240314162820/main/1992.68f52f0f9affe45fbea6.js:46:1284909)
    at qs (https://web.desktop.evernote.com/builds/next_20240314162820/main/2538.d986deccbb8ad77ef257.js:731:1081181)
    at Ml (https://web.desktop.evernote.com/builds/next_20240314162820/main/2538.d986deccbb8ad77ef257.js:731:1067877)
    at Cl (https://web.desktop.evernote.com/builds/next_20240314162820/main/2538.d986deccbb8ad77ef257.js:731:1067805)
    at Sl (https://web.desktop.evernote.com/builds/next_20240314162820/main/2538.d986deccbb8ad77ef257.js:731:1067668)
    at bl (https://web.desktop.evernote.com/builds/next_20240314162820/main/2538.d986deccbb8ad77ef257.js:731:1064655)
    at https://web.desktop.evernote.com/builds/next_20240314162820/main/2538.d986deccbb8ad77ef257.js:731:1014442
    at t.unstable_runWithPriority (https://web.desktop.evernote.com/builds/next_20240314162820/main/2538.d986deccbb8ad77ef257.js:731:1723658)
    at Vi (https://web.desktop.evernote.com/builds/next_20240314162820/main/2538.d986deccbb8ad77ef257.js:731:1014219)
    at Zi (https://web.desktop.evernote.com/builds/next_20240314162820/main/2538.d986deccbb8ad77ef257.js:731:1014387)
    at qi (https://web.desktop.evernote.com/builds/next_20240314162820/main/2538.d986deccbb8ad77ef257.js:731:1014322)
    at Ie (https://web.desktop.evernote.com/builds/next_20240314162820/main/2538.d986deccbb8ad77ef257.js:731:1085124)
    at Kt (https://web.desktop.evernote.com/builds/next_20240314162820/main/2538.d986deccbb8ad77ef257.js:731:992977)
    at HTMLDivElement.a (https://web.desktop.evernote.com/builds/next_20240314162820/main/1992.68f52f0f9affe45fbea6.js:4:268401)

[Michael Vanyukov 10]

[Michael Vanyukov 10]

This is on the web version.

[Michael Vanyukov 10]

6 hours ago, PinkElephant said:

Personally I had no problems. 

Do you run any security / privacy software on your network, like a Pi-Hole ?

If such a case should repeat itself, try if it works using mobile data.

I don't run any such software. The problem is on all devices as well as on the Web: notes are not syncing, and many are unavailable.

[Michael Vanyukov 10]

When trying to close one of the five Evernote processes running on the desktop (the app itself is closed):

[PinkElephant 8,119]

Why do you want to kill any process manually ?

When the app is closed, it is still running in the background, ready to launch. All processes are necessary and kept running.

Use Quit from the File menu to fully stop the app. This will remove all active processes.

[Michael Vanyukov 10]

Just now, PinkElephant said:

Why do you want to kill any process manually ?

When the app is closed, it is still running in the background, ready to launch. All processes are necessary and kept running.

Use Quit from the File menu to fully stop the app. This will remove all active processes.

Because I wanted to restart Evernote. That is not the issue, anyway: i just wanted to show that something was wrong on the EN end, as it said. If you know anything about how to deal with notes not syncing across devices and many shown on all devices as unavailable (I've not had those problems before two or so days ago), please do tell. I am not receiving any response from the EN customer support. I've sent the logs and the details. I can no longer use EN.

[Jon/t 1,293]

If you want to quit evernote then flie--> Quit Evernote and do a reboot.

Try the web in a private window or guest profile... its working just fine.

[Michael Vanyukov 10]

5 minutes ago, Jon/t said:

If you want to quit evernote then flie--> Quit Evernote and do a reboot.

Try the web in a private window or guest profile... its working just fine.

I repeat: the problem is not in quitting. The problem  is that notes are not syncing across devices and many of them are shown on all devices as unavailable. EN is unusable for me now, which really has hobbled by work. There is no response from support, except the generic email to which I've responded with logs and pictures..

[Michael Vanyukov 10]

This is on the Web version, when clicking on Note History for a note that is shown as unavailable. Many of them are, and there is no syncing. Below that is what happens after reloading.

Unexpected Application Error!

Loading chunk 4246 failed. (error: https://web.desktop.evernote.com/builds/next_20240314162820/main/4246.96e269cbe71d1bb340d4.js)

ChunkLoadError: Loading chunk 4246 failed.
(error: https://web.desktop.evernote.com/builds/next_20240314162820/main/4246.96e269cbe71d1bb340d4.js)
    at _.f.j (https://web.desktop.evernote.com/builds/next_20240314162820/main/main.e7519e01c71f20e28573.js:4:324297)
    at https://web.desktop.evernote.com/builds/next_20240314162820/main/main.e7519e01c71f20e28573.js:4:314778
    at Array.reduce (<anonymous>)
    at _.e (https://web.desktop.evernote.com/builds/next_20240314162820/main/main.e7519e01c71f20e28573.js:4:314756)
    at https://web.desktop.evernote.com/builds/next_20240314162820/main/9014.1a339b627f987f71c221.js:4:2222971
    at x (https://web.desktop.evernote.com/builds/next_20240314162820/main/1992.68f52f0f9affe45fbea6.js:46:1284909)
    at qs (https://web.desktop.evernote.com/builds/next_20240314162820/main/2538.d986deccbb8ad77ef257.js:731:1081181)
    at Ml (https://web.desktop.evernote.com/builds/next_20240314162820/main/2538.d986deccbb8ad77ef257.js:731:1067877)
    at Cl (https://web.desktop.evernote.com/builds/next_20240314162820/main/2538.d986deccbb8ad77ef257.js:731:1067805)
    at Sl (https://web.desktop.evernote.com/builds/next_20240314162820/main/2538.d986deccbb8ad77ef257.js:731:1067668)
    at bl (https://web.desktop.evernote.com/builds/next_20240314162820/main/2538.d986deccbb8ad77ef257.js:731:1064655)
    at https://web.desktop.evernote.com/builds/next_20240314162820/main/2538.d986deccbb8ad77ef257.js:731:1014442
    at t.unstable_runWithPriority (https://web.desktop.evernote.com/builds/next_20240314162820/main/2538.d986deccbb8ad77ef257.js:731:1723658)
    at Vi (https://web.desktop.evernote.com/builds/next_20240314162820/main/2538.d986deccbb8ad77ef257.js:731:1014219)
    at Zi (https://web.desktop.evernote.com/builds/next_20240314162820/main/2538.d986deccbb8ad77ef257.js:731:1014387)
    at qi (https://web.desktop.evernote.com/builds/next_20240314162820/main/2538.d986deccbb8ad77ef257.js:731:1014322)
    at El (https://web.desktop.evernote.com/builds/next_20240314162820/main/2538.d986deccbb8ad77ef257.js:731:1064976)
    at Object.notify (https://web.desktop.evernote.com/builds/next_20240314162820/main/2538.d986deccbb8ad77ef257.js:731:1273871)
    at t.notifyNestedSubs (https://web.desktop.evernote.com/builds/next_20240314162820/main/2538.d986deccbb8ad77ef257.js:731:1273441)
    at t.handleChangeWrapper (https://web.desktop.evernote.com/builds/next_20240314162820/main/2538.d986deccbb8ad77ef257.js:731:1273509)
    at y (https://web.desktop.evernote.com/builds/next_20240314162820/main/2538.d986deccbb8ad77ef257.js:731:1514360)
    at https://web.desktop.evernote.com/builds/next_20240314162820/main/2538.d986deccbb8ad77ef257.js:4:4688183
    at https://web.desktop.evernote.com/builds/next_20240314162820/main/2538.d986deccbb8ad77ef257.js:731:1509574
    at setConduitCurrentUserID (https://web.desktop.evernote.com/builds/next_20240314162820/main/9014.1a339b627f987f71c221.js:4:2562479)
    at Object.next (https://web.desktop.evernote.com/builds/next_20240314162820/main/9014.1a339b627f987f71c221.js:4:2529834)
    at r.next (https://web.desktop.evernote.com/builds/next_20240314162820/main/1650.4b3b801dd3592413a62d.js:3:14279)
    at t._next (https://web.desktop.evernote.com/builds/next_20240314162820/main/1650.4b3b801dd3592413a62d.js:3:13883)
    at t.next (https://web.desktop.evernote.com/builds/next_20240314162820/main/1650.4b3b801dd3592413a62d.js:3:13500)
    at r (https://web.desktop.evernote.com/builds/next_20240314162820/main/1992.68f52f0f9affe45fbea6.js:4:582323)
    at push.15852.t.Watcher.updateDataResult (https://web.desktop.evernote.com/builds/next_20240314162820/main/1992.68f52f0f9affe45fbea6.js:16:15241)
    at push.15852.t.Watcher.handleWatcherResult (https://web.desktop.evernote.com/builds/next_20240314162820/main/1992.68f52f0f9affe45fbea6.js:16:15599)
    at push.15852.t.Watcher.resubscribeToQueryInternal (https://web.desktop.evernote.com/builds/next_20240314162820/main/1992.68f52f0f9affe45fbea6.js:16:16412)

[Michael Vanyukov 10]

[Mike P 2,643]

24 minutes ago, Michael Vanyukov said:

This is on the Web version, when clicking on Note History for a note that is shown as unavailable. Many of them are, and there is no syncing. Below that is what happens after reloading.

9 hours ago, Mike P said:

I suppose you could try deleting all the site data (cookies, cache etc) on your browser.

And I assume you have tried my suggestion.

 

 

[Michael Vanyukov 10]

[Michael Vanyukov 10]

18 minutes ago, Mike P said:

And I assume you have tried my suggestion.

 

 

No, I have not tried your suggestion (thank you for it, of course): the problem does not concern one browser only and the browser in general. (1) The app is not syncing across four devices (desktop. laptop, iPhone, and iPad); (2) on all four, many notes cannot be opened (unavailable); (3) the web version does not work either, as shown above, in desktop examples. Please scroll up to see that. I believe it when it says, "We're having some trouble loading Evernote Web." I am no expert, but I suspect that various regions are served by different EN servers, and your having no problems may mean that yours is fine while mine is not. On iPhone, logging in provides no access to Notes (it opens  at Account Summary and the dropdown box gives access only to various Settings). On iPad, the notes in the app are shown as unavailable, and the web version, on "successful" login, opens a blank page. All these things are unrelated to the browser, Chrome or Safari.

[Mike P 2,643]

1 hour ago, Michael Vanyukov said:

I am no expert, but I suspect that various regions are served by different EN servers, and your having no problems may mean that yours is fine while mine is not.

Well you are certainly not on a server all by yourself and nobody else is reporting the problems you are reporting. Therefore it is almost certainly something to do with either your instalation of EN on everyone of your devices (I agree this seems unlikely) or your internet or your account. I'm not sure there is much we can do to help with that and you will need to hope that EN support do eventually get back to you.or some background process that runs on the servers sometimes sorts it all by itself. 

[PinkElephant 8,119]

To second what @Mike P says:

A chunk load error occurs when internally a piece of code is called, and it meets an old stored (cached) piece of data instead of a correctly loaded chunk. Not my wisdom, but the result of spending 5 minutes with Google.

This problem con only be resolved step by step. I think as well that liberating the web client first makes sense, because it allows to check the master copy of your notes, on the cloud server.

The next steps depend on the question if these notes are found healthy and intact, or not. If the master copy is intact, the probably best method is to nuke one clients install after the other, and reestablish connection to the server.

If the server copy is already corrupted (which is unlikely but not impossible), the only way will be through support. 

[Michael Vanyukov 10]

2 minutes ago, Mike P said:

Well you are certainly not on a server all by yourself and nobody else is reporting the problems you are reporting. Therefore it is almost certainly something to do with either your instalation of EN on everyone of your devices (I agree this seems unlikely) or your internet or your account. I'm not sure there is much we can do to help with that and you will need to hope that EN support do eventually get back to you.or some background process that runs on the servers sometimes sorts it all by itself. 

Thank you for your concern and help attempt. I am not sure if "nobody else is reporting" - I have no such information. I am not sure if techsupport is actually working either. 

[PinkElephant 8,119]

Google knows about that as well: In the forum one other case is documented, from summer 2023. It started as well with a chunk load error, the thread has 2 posts and was not resolved or followed up in the forum.

That‘s all for EN.

In general chunk load errors can occur in js (Java Script) environments. They result from a conflict of new and cached code chunks (pieces of code, one is calling the other). The resolution in general is to get rid of the cached content.

[Michael Vanyukov 10]

1 minute ago, PinkElephant said:

To second what @Mike P says:

A chunk load error occurs when internally a piece of code is called, and it meets an old stored (cached) piece of data instead of a correctly loaded chunk. Not my wisdom, but the result of spending 5 minutes with Google.

This problem con only be resolved step by step. I think as well that liberating the web client first makes sense, because it allows to check the master copy of your notes, on the cloud server.

The next steps depend on the question if these notes are found healthy and intact, or not. If the master copy is intact, the probably best method is to nuke one clients install after the other, and reestablish connection to the server.

If the server copy is already corrupted (which is unlikely but not impossible), the only way will be through support. 

Not to argue with experts, but I am uncertain how problems can appear, suddenly, at the same time, on eight browsers on four devices (two Edges, four Chromes, and two Safaris) as well as on four apps, rather than on a server. 

[PinkElephant 8,119]

You know how to eat an elephant elephant size mouse ?

Cut it into steaks, don‘t try to eat it all at once.

There is a reason to first see that the web client returns to work for you: Check if the database on the cloud server is still intact.

It is not necessary or leading anywhere to think about clients that all have copies of notes - the first and most important is the server master copy. If the cloud copy is ok, it is easy to nuke the clients, and force a reload from the web server.

But first things first …

Either use a different browser (like Firefox, it runs on an engine independent from all Chrome based browsers), and before trying to open EN erase all website data. Or clean out your existing browser - which will as well erase the data for other websites.

[Michael Vanyukov 10]

16 minutes ago, PinkElephant said:

You know how to eat an elephant elephant size mouse ?

Cut it into steaks, don‘t try to eat it all at once.

There is a reason to first see that the web client returns to work for you: Check if the database on the cloud server is still intact.

It is not necessary or leading anywhere to think about clients that all have copies of notes - the first and most important is the server master copy. If the cloud copy is ok, it is easy to nuke the clients, and force a reload from the web server.

But first things first …

Either use a different browser (like Firefox, it runs on an engine independent from all Chrome based browsers), and before trying to open EN erase all website data. Or clean out your existing browser - which will as well erase the data for other websites.

Sorry to bother: is Safari or Edge Chrome-based? 

[PinkElephant 8,119]

Safari uses WebKit, its own engine. Edge ist based on Chrome(ium), as is the Electron framework in which EN is running. The 3rd independent engine is the one used by Firefox.

[Michael Vanyukov 10]

39 minutes ago, PinkElephant said:

Safari uses WebKit, its own engine. Edge ist based on Chrome(ium), as is the Electron framework in which EN is running. The 3rd independent engine is the one used by Firefox.

Thank you. As I've said, it's the same on Safari, Edge, and Chrome.

[PinkElephant 8,119]

You likely have filled all caches with the same data dump while trying. 

But: You can’t have Safari on a PC, because it runs on Apple devices only. 

If up to now you never tried Firefox, I would install and use it. Else nuke all website data that have collected on the browsers used up to now.

[Michael Vanyukov 10]

8 minutes ago, PinkElephant said:

You likely have filled all caches with the same data dump while trying. 

But: You can’t have Safari on a PC, because it runs on Apple devices only. 

If up to now you never tried Firefox, I would install and use it. Else nuke all website data that have collected on the browsers used up to now.

Safari is on iPhone and iPad, obviously. It's been 15 minutes in the same state, below, since I logged in after following your suggestion, downloading and installing Firefox, getting to the evernote site and logging in. The "tips" have been changing though, and the animation is moving. Any more advice?

 

[Michael Vanyukov 10]

21 minutes ago, PinkElephant said:

You likely have filled all caches with the same data dump while trying. 

But: You can’t have Safari on a PC, because it runs on Apple devices only. 

If up to now you never tried Firefox, I would install and use it. Else nuke all website data that have collected on the browsers used up to now.

How about it?

Ant this is what reloading gives you:

[ferol 430]

Try create full new Evernote online Account....

only for testing...

for example with https://temp-mail.org/en/

if you're ever gonna make it...

[Michael Vanyukov 10]

2 minutes ago, ferol said:

Try create full new Evernote online Account....

only for testing...

for example with https://temp-mail.org/en/

if you're ever gonna make it...

Thank you. I am sure I can create another account because my current one, for which I have been paying since 2010, exists while malfunctions. How is the new and free test one going to get me back to functioning Evernote?

[ferol 430]

12 minutes ago, Michael Vanyukov said:

Thank you. I am sure I can create another account because my current one, for which I have been paying since 2010, exists while malfunctions. How is the new and free test one going to get me back to functioning Evernote?

It's easy to find out if there's a problem with your Evernote servers in general, or if it's a specific account problem.

 

Thats was my idea..

[Michael Vanyukov 10]

2 minutes ago, ferol said:

It's easy to find out if there's a problem with your Evernote servers in general, or if it's a specific account problem.

 

Thats was my idea..

Sure, thank you again. I need *my* account - regardless of whether I can create another one and where the problem is. As you can imagine, in my almost 14 years of using it, I have stored plenty of information in it while watching how the price tripled. If my account is not accessible, I  have, obviously, no use for Evernote. Whether it is the server or my account, I cannot access it and need, at minimum, an Evernote tech person to address that. I am done with my own attempts, on which I've already spent three days. So far, nothing from any live Evernote person, which does not bode well. Do let me know if you have any connection or further specific suggestions

[meh! 5]

What's with all the zombie process and wasted memory that show up AFTER WE QUIT EVERNOTE ?

 

[meh! 5]

Is anyone going to fix the formatting bug?

 

Before 10.79 (nice formatting letting me use all my screen)

After 10.79 (ruined all my formatting, wrapping everything, wasting 80% of my screen with blank white nothing)

[Michael Vanyukov 10]

3 minutes ago, meh! said:

What's with all the zombie process and wasted memory that show up AFTER WE QUIT EVERNOTE ?

 

Dear meh! While that is interesting to me as well, as is formatting, could you please start a new discussion for that as that is not about the outage? I still hope that the clear outage issue is going to be resolved by somebody.

[PinkElephant 8,119]

@meh! Don't hijack other peoples threads.

1) your client is still running, you didn't quit.

2) This is solved, you simply have the wrong view settings and can change this easily.

If you now still want to discuss about these, open new threads.

[PinkElephant 8,119]

@Michael Vanyukov I second the trial account proposed by @ferol . It can't do harm, just generate some insight.

We agree that EN support is at the moment not the place we will send you, as long as there are still ideas in the forum. It may be that in the end this will become necessary, but we can still proceed without.

Step by step opening EN in Firefox:

Open the Firefox browser.

Into the browser URL field, enter evernote.com (1). This should be the result - the parts in grey (2) were added by Firefox automatically. Now click on Log In (3) (or however it is called):

[Michael Vanyukov 10]

1 minute ago, PinkElephant said:

@Michael Vanyukov I second the trial account proposed by @ferol . It can't do harm, just generate some insight.

We agree that EN support is at the moment not the place we will send you, as long as there are still ideas in the forum. It may be that in the end this will become necessary, but we can still proceed without.

Step by step opening EN in Firefox:

Open the Firefox browser.

Into the browser URL field, enter evernote.com (1). This should be the result - the parts in grey (2) were added by Firefox automatically. Now click on Log In (3) (or however it is called):

Please see above, 51 min ago.

[PinkElephant 8,119]

After clicking on Log In, I get this. The URL has changed a little (4), and I enter my user credentials (3 steps, user - password - 2FA) (5):

P.S. I take you through what I see to see where exactly (!) your login goes wild !

[Michael Vanyukov 10]

Just now, PinkElephant said:

After clicking on Log In, I get this. The URL has changed a little (4), and I enter my user credentials (3 steps, user - password - 2FA) (5):

I've done all that, with Firefox.

[Michael Vanyukov 10]

2 minutes ago, PinkElephant said:

After clicking on Log In, I get this. The URL has changed a little (4), and I enter my user credentials (3 steps, user - password - 2FA) (5):

This is what I get when I sign in. Blank. In Firefox.

[PinkElephant 8,119]

After the login, I get a screen with a nice animation (without screenshot). Then my account opens, looking like this. The URL will not change, even if I click on it (6):

[PinkElephant 8,119]

What you get is this instead, and you say you get it BEFORE you enter any user data (Please confirm):

[Michael Vanyukov 10]

2 minutes ago, PinkElephant said:

What you get is this instead, and you say you get it BEFORE you enter any user data (Please confirm):

No, I get this when I HAVE signed in. After entering the user data. Before that, I am prompted to sign in, naturally, like you are.

[PinkElephant 8,119]

OK, I have dug a little.

If you read this thread, you may find similarities. In the case of these users, a password reset was necessary to solve similar problems.

 

[Michael Vanyukov 10]

2 minutes ago, PinkElephant said:

OK, I have dug a little.

If you read this thread, you may find similarities. In the case of these users, a password reset was necessary to solve similar problems.

 

But I can login. The blank is in Firefox. In Chrome, I get the Web version, but when I click on the notebook or a note, I get something like 

Unexpected Application Error!

Loading chunk 8599 failed. (error: https://we...

with various "chunks". Or the rest, "note unavailable" etc. Also, again, it does not sync across devices. with the message that it is "temporarily".

[Michael Vanyukov 10]

9 minutes ago, PinkElephant said:

OK, I have dug a little.

If you read this thread, you may find similarities. In the case of these users, a password reset was necessary to solve similar problems.

 

Chrome:

[PinkElephant 8,119]

And this means the code (JS=Java Script, the language used to code the EN app) derails.

It executes code 1, this tries to call code 2 to continue. But code 2 is stored in an older version, and the call fails.

This is deep down in the engine room. I think it requires a developer / engineer to take a look at the activity log and probably the action going on on the server. Maybe a reset of some code is needed to fix it.

You need to contact support:

https://help.evernote.com/hc/en-us/requests/new 

[Michael Vanyukov 10]

9 minutes ago, PinkElephant said:

And this means the code (JS=Java Script, the language used to code the EN app) derails.

It executes code 1, this tries to call code 2 to continue. But code 2 is stored in an older version, and the call fails.

This is deep down in the engine room. I think it requires a developer / engineer to take a look at the activity log and probably the action going on on the server. Maybe a reset of some code is needed to fix it.

You need to contact support:

https://help.evernote.com/hc/en-us/requests/new 

I have. Three times. With logs and pictures.  As I said, no live person reply - just the generic autogenerated one.

[PinkElephant 8,119]

I usually get through, when I insist.

You can reopen any ticket from the help pages. Log in (hope it works there), go to your tickets, choose on and reactivate it.

[Michael Vanyukov 10]

54 minutes ago, PinkElephant said:

I usually get through, when I insist.

You can reopen any ticket from the help pages. Log in (hope it works there), go to your tickets, choose on and reactivate it.

Thank you. I’ll try again, unless they fix it tomorrow.

[Jon/t 1,293]

Have you tried runing it in a guest profile as it could be an extensiono or corrupt profile messing with it.

[PinkElephant 8,119]

5 minutes ago, Mike P said:

From the top menu: tools 🢂 settings 🢂 notes. Scroll to the bottom and change note width to "Fit to Window"

@Mike P The hijack posts have been removed from the thread.

[ferol 430]

@Michael Vanyukov I hope you manage to get to the notes. But in the future one tip, what I do. I have an another free account where I post all my hits. So besides the standard ENEX backup, I have access to the notes via another account (it can be free, because I can pay for 1 month and export if needed). This is in case I can't get to the main account for any reason.

[Michael Vanyukov 10]

5 hours ago, Jon/t said:

Have you tried runing it in a guest profile as it could be an extensiono or corrupt profile messing with it.

No - I am not sure what a "guest profile" is (is it another account?) and how I can get use it to solve my problem - please let me know how it should work. I also do not know how a profile can be corrupted, unless it's something on the server, with which I cannot deal.

[Michael Vanyukov 10]

17 minutes ago, ferol said:

@Michael Vanyukov I hope you manage to get to the notes. But in the future one tip, what I do. I have an another free account where I post all my hits. So besides the standard ENEX backup, I have access to the notes via another account (it can be free, because I can pay for 1 month and export if needed). This is in case I can't get to the main account for any reason.

@ferolStill no lack and no response  from Evernote. Do I understand it correctly that you simply have a free account as a  backup? That won't work for me, because I am used to use Evernote very intensively. If I am to start doing that, I'd rather quit using Evernote and switch to OneNote.

[Jon/t 1,293]

25 minutes ago, Michael Vanyukov said:

No - I am not sure what a "guest profile" is (is it another account?) and how I can get use it to solve my problem - please let me know how it should work. I also do not know how a profile can be corrupted, unless it's something on the server, with which I cannot deal.

In Chrome you can create a guest browser profile which is separate from your main browsing profile. They can become corrupt, cache items can become corrupt and sometimes not be deleted when clearing the cache so for debugging a guest browser profile will ignore all of this and will be like using a new install. This will let you know if your main browser profile is at fault.

https://support.google.com/chrome/answer/6130773?hl=en&co=GENIE.Platform%3DDesktop

Chunk errors are usually caused when cache items are corrupted and usually clearing the cache will work.

[Michael Vanyukov 10]

1 hour ago, Jon/t said:

In Chrome you can create a guest browser profile which is separate from your main browsing profile. They can become corrupt, cache items can become corrupt and sometimes not be deleted when clearing the cache so for debugging a guest browser profile will ignore all of this and will be like using a new install. This will let you know if your main browser profile is at fault.

https://support.google.com/chrome/answer/6130773?hl=en&co=GENIE.Platform%3DDesktop

Chunk errors are usually caused when cache items are corrupted and usually clearing the cache will work.

@Jon/t Sorry if I am being dim, but how does that deal with the same problems in Safari, Edge, and Firefox, and no syncing across the devices? Also, there is no consistency in those syncing failures (some syncing actually occurs), but the message keeps appearing without fail: "Syncing temporarily paused. You can continue editing while Evernote reconnects.

[Michael Vanyukov 10]

1 hour ago, Michael Vanyukov said:

@Jon/t Sorry if I am being dim, but how does that deal with the same problems in Safari, Edge, and Firefox, and no syncing across the devices? Also, there is no consistency in those syncing failures (some syncing actually occurs), but the message keeps appearing without fail: "Syncing temporarily paused. You can continue editing while Evernote reconnects.

@Jon/tHere I tried the Guest mode. After signing in, loading gets stuck at shown, with no further movement.

[Michael Vanyukov 10]

5 minutes ago, Michael Vanyukov said:

@Jon/tHere I tried the Guest mode. After signing in, loading gets stuck at shown, with no further movement.

@Jon/tAfter reloading the post-sign-in page, it opens Evernote Web but clicking on a note or notebook results in the same kind of error as before. 

[ferol 430]

2 hours ago, Michael Vanyukov said:

@Jon/tPo opätovnom načítaní stránky po prihlásení sa otvorí Evernote Web, ale kliknutím na poznámku alebo poznámkový blok sa zobrazí rovnaký druh chyby ako predtým. 

I ask chat GPT 3,5 - this is answer:

 

The error "loading chunk 8599 failed" typically means that the web application or game you're trying to load was unable to successfully download one of its data segments, often referred to as "chunks". These chunks are parts of code or data that the application dynamically loads as needed, usually to improve performance or reduce initial loading time.

This issue can be caused by several factors:

1. Internet Connection Interruption - Temporary issues with your internet connection can prevent chunks from loading.
2. Web Server Issues - If the server where the chunks are hosted is experiencing downtime or other problems, it might not be possible to load the chunks.
3. Browser Cache - Sometimes, the error can be caused by outdated or corrupted data stored in the browser's cache.
4. Access Blocking - Firewalls, antivirus programs, or browser extensions can sometimes block or restrict the loading of certain data from the internet.

Solutions may include:

• Ensuring that your internet connection is stable and reliable.
• Clearing your browser's cache.
• Checking if any security software or browser extensions are blocking the connection.
• Reloading the page or restarting the application/game.
• Trying a different browser or device to see if the problem persists.

If the issue continues, it may be helpful to contact the support of the specific web application or game for further assistance.

[ferol 430]

If I don't hear from support, I'd go straight to some direct discussion on x.com

https://twitter.com/evernote

and also here:

https://twitter.com/fedesimio

They are currently communicating a lot there...

[ferol 430]

5 hours ago, Michael Vanyukov said:

@ferolStill no lack and no response  from Evernote. Do I understand it correctly that you simply have a free account as a  backup? That won't work for me, because I am used to use Evernote very intensively. If I am to start doing that, I'd rather quit using Evernote and switch to OneNote.

Backup only in case of data recovery. Not for work. As a highly extreme solution and moving subsequently elsewhere...

[Michael Vanyukov 10]

@ferolgot a response from tech support, but no offered solutions yet. Thank you very much for your interest!

[meh! 5]

On 3/18/2024 at 9:46 AM, PinkElephant said:

@meh! Don't hijack other peoples threads.

1) your client is still running, you didn't quit.

2) This is solved, you simply have the wrong view settings and can change this easily.

If you now still want to discuss about these, open new threads.

Why even bother posting when 100% of everything you said was a total waste of time ?

0. "glitches" is in the topic title. plural. 

1. I clicked the [X] - no client was visible.  That's the glitch - I don't want anything running anymore, which is why I clicked the [X] - and even then - what's the the HALF A DOZEN zombies in there?

2. Cute - but probably wrong - I didn't change anything, and I can't find any setting - all thanks to you wasting everyone's time by not bothering to test it yourself or tell us what setting.  This same problem started appearing on other machines.  I re-installed an older version of evernote and blocked updates - which fixed the problem - so yes - it's a bug, not a setting issue.

 

 

[PinkElephant 8,119]

@meh! Your renewed post has been reported.

You try to hijack a thread that has nothing to do with your topic.

Beside this you don't even know how to handle your computer, or make correct settings.

If you need somebody to explain this to you, start your own thread.

[mackid1993 730]

4 hours ago, Michael Vanyukov said:

@ferolgot a response from tech support, but no offered solutions yet. Thank you very much for your interest!

Are you by chance running any security software on either your machine or your home network?

I'm referring to anti virus that does web filtering, something like PiHole/Adguard Home, NextDNS, AdguardDNS, ControlD? If you are using anti virus have you tried disabling it to see if the issue resolves?

If you go on a different network such as a hotspot from your cell phone does the issue occur. I'm just wondering if some web filtering software is in the mix here and updated definitions have broken Evernote for you.

[Michael Vanyukov 10]

27 minutes ago, mackid1993 said:

Are you by chance running any security software on either your machine or your home network?

I'm referring to anti virus that does web filtering, something like PiHole/Adguard Home, NextDNS, AdguardDNS, ControlD? If you are using anti virus have you tried disabling it to see if the issue resolves?

If you go on a different network such as a hotspot from your cell phone does the issue occur. I'm just wondering if some web filtering software is in the mix here and updated definitions have broken Evernote for you.

@mackid1993Nothing like that. 

[Michael Vanyukov 10]

Just now, Michael Vanyukov said:

@mackid1993Nothing like that. 

I see no point in disabling Windows Security and Malwarebytes, the only security I run. And those have been running forever with no problem.

[mackid1993 730]

2 minutes ago, Michael Vanyukov said:

I see no point in disabling Windows Security and Malwarebytes, the only security I run. And those have been running forever with no problem.

That likely wouldn't do it. I was wondering more or less if you were using a PiHole or other adblocking tool. Sometimes when the blocklists for those update certain things can break.

The only other thing I can suggest is to make a test account on a throwaway email and see if it works. This way you can say to support I made a free account and didn't have this error. That way they get you escalated to someone higher up quicker because you've already proven to them that your issue isn't user error or an issue with your computer.

They are going to first try and rule out user error or a problem on your end. If a free account works you've proved it's an Evernote problem and not a you problem and therefore can cut through the level 1 support time waste.

[Michael Vanyukov 10]

53 minutes ago, mackid1993 said:

That likely wouldn't do it. I was wondering more or less if you were using a PiHole or other adblocking tool. Sometimes when the blocklists for those update certain things can break.

The only other thing I can suggest is to make a test account on a throwaway email and see if it works. This way you can say to support I made a free account and didn't have this error. That way they get you escalated to someone higher up quicker because you've already proven to them that your issue isn't user error or an issue with your computer.

They are going to first try and rule out user error or a problem on your end. If a free account works you've proved it's an Evernote problem and not a you problem and therefore can cut through the level 1 support time waste.

@mackid1993thank you--will try.

[ToinCoss 0]

For roughly 10 days Evernote for iPhone 14ProMax performance was poor.  Evernote for PC worked fine.  Symptoms included: when opening new note, no cursor showed; spinning wheel when opening notes file; search not reacting.  Problems may have started when I selected to offline access to notes (downloaded all notes to iPhone) - although I thought this was my default.  I just deleted the app and reinstalled from the App Store and all appears back to normal.

[SeeJane 0]

On 3/16/2024 at 7:33 PM, Michael Vanyukov said:

For at least two days, Evernote Web notes are not accessible: after successful login, a blank page opens. The notes are also not syncing across devices (Syncing temporarily paused. You can continue editing while Evernote reconnects): laptop and desktop PCs, iPhone, and iPad. Many notes are "unavailable," on all devices. For some time yesterday, on iPhone, the Home screen was quickly changing to a page with the EN logo in the middle. All other internet services are without problems. It seems to be a problem with the server(s). No information on the outage on the Web.

I'm still getting the message: "Sorry, we’re having some trouble loading Evernote Web. Try reloading the page." I've tried reloading and it still does not work.  I also shut down my computer and tried logging in and still seeing the same message. 

[Michael Vanyukov 10]

1 hour ago, SeeJane said:

I'm still getting the message: "Sorry, we’re having some trouble loading Evernote Web. Try reloading the page." I've tried reloading and it still does not work.  I also shut down my computer and tried logging in and still seeing the same message. 

Thank you. Your comment finally shows it's not my private problem but a server issue.

[Michael Vanyukov 10]

1 hour ago, SeeJane said:

I'm still getting the message: "Sorry, we’re having some trouble loading Evernote Web. Try reloading the page." I've tried reloading and it still does not work.  I also shut down my computer and tried logging in and still seeing the same message. 

And how about thies: We are currently restructuring the Evernote Customer Support department to ensure we can deliver a better service to you and all our customers. Some delay in response time is expected. We apologize for the inconvenience.

[Michael Vanyukov 10]

Now, none of my browsers—desktop Chrome, Edge, and Firefox, and Chrome on iPhone currently allow me to login to my account (Error: Forbidden

Your client does not have permission to get URL /Login.action from this server.).  Safari on iPhone does not go beyond account summary, giving no access to notes. Although two person from Evernote responded, neither offered anything so far, only asking for the information I had already given.

[mackid1993 730]

1 hour ago, Michael Vanyukov said:

Now, none of my browsers—desktop Chrome, Edge, and Firefox, and Chrome on iPhone currently allow me to login to my account (Error: Forbidden

Your client does not have permission to get URL /Login.action from this server.).  Safari on iPhone does not go beyond account summary, giving no access to notes. Although two person from Evernote responded, neither offered anything so far, only asking for the information I had already given.

Malwarebytes does do some web filtering. I suggest you disable it temporarily and see if that helps your issue. 

[Mike P 2,643]

Obvious question but I don't think we've asked it. I assume the mobile devices don't work on either your own wifi or wifi elsewhere or data? 

[Michael Vanyukov 10]

1 hour ago, mackid1993 said:

Malwarebytes does do some web filtering. I suggest you disable it temporarily and see if that helps your issue. 

I don't run Malwarebytes on the iPhone.

[Michael Vanyukov 10]

51 minutes ago, Mike P said:

Obvious question but I don't think we've asked it. I assume the mobile devices don't work on either your own wifi or wifi elsewhere or data? 

EN does not work on either wired or wi-fi connection.

[Kheldar321 9]

It could be some sort of geo-fencing. I'd try a VPN (proton has a free one) and see if that works. That should take your network out of the equation.

[Michael Vanyukov 10]

Now, none of my browsers—desktop Chrome, Edge, and Firefox, and Chrome on iPhone currently allow me to login to my account (Error: Forbidden

Your client does not have permission to get URL /Login.action from this server.).  Safari on iPhone does not go beyond account summary, giving no access to notes. Although two person from Evernote responded, neither offered anything so far, only asking for the information I had already given.

[Michael Vanyukov 10]

[Mike P 2,643]

49 minutes ago, Michael Vanyukov said:

EN does not work on either wired or wi-fi connection.

1 hour ago, Mike P said:

I assume the mobile devices don't work on either your own wifi or wifi elsewhere or data? 

What I'm asking is does it work on different networks.We don't know whether you are using it at home or work or using mobile data or what.

[ENnut 50]

19 minutes ago, Michael Vanyukov said:

Same issue with Firefox, on Mac.

[mackid1993 730]

@Michael Vanyukov Evernote uses Google Cloud Platform. What region are you in, perhaps Google is having an issue in the datacenter nearest to where you are located?

Edit: It could also be a peering issue with your ISP. Have you been able to try using a VPN to see if that would work. That would get you around any ISP related peering issues.

[Michael Vanyukov 10]

2 hours ago, Kheldar321 said:

It could be some sort of geo-fencing. I'd try a VPN (proton has a free one) and see if that works. That should take your network out of the equation.

@mackid1993

@Kheldar321

I've installed Proton VPN. It runs with no problems now, at least so far, both the app and the web one.  Of course, it thinks I am now somewhere else, not in Pittsburgh. What should I do with that geofencing or whatever? VPN slows the connection down. 

[Michael Vanyukov 10]

23 minutes ago, mackid1993 said:

@Michael Vanyukov Evernote uses Google Cloud Platform. What region are you in, perhaps Google is having an issue in the datacenter nearest to where you are located?

Edit: It could also be a peering issue with your ISP. Have you been able to try using a VPN to see if that would work. That would get you around any ISP related peering issues.

So it looks.  and they are not fixing that issue for almost a week now.

[mackid1993 730]

21 minutes ago, Michael Vanyukov said:

So it looks.  and they are not fixing that issue for almost a week now.

Can I ask you to try something, not sure if you are on Windows or Mac but change your DNS servers. It's possible that there is an issue with your ISP's DNS server. You can change it on your router which I highly suggest everyone do. You can also change it per device just for a quick test to see if it is the issue.

I suggest using Cloudflare DNS: Set your primary DNS server to 1.1.1.1 and secondary DNS server to 1.0.0.1

Let me know if that helps. You may also need to flush the DNS cache, on Windows you can do this by opening an administrator command prompt and typing

ipconfig /flushdns

Using Proton VPN would have switched your DNS servers to Protons, and it's possible some Evernote domains aren't resolving with the resolver you are currently using.
Mac: 

Windows: 

 

 

[PinkElephant 8,119]

Actually the clients usually draw the DNS server from the router. It is part of the DHCP protocol to distribute the DNS server set on the router to the network participants. That’s the trick for example with DNS filters like the Pi-Hole.

Usually when a Computer is taken to another network, the DNS server used will change as well. That’s why we advise to try another network as part of the strategy: Take the notebook to a public WiFi, connect the desktop computer to a personal hotspot.

If I remember correctly this has been done already. If not it should be tried.

[mackid1993 730]

2 minutes ago, PinkElephant said:

Actually the clients usually draw the DNS server from the router. It is part of the DHCP protocol to distribute the DNS server set on the router to the network participants. That’s the trick for example with DNS filters like the Pi-Hole.

Usually when a Computer is taken to another network, the DNS server used will change as well. That’s why we advise to try another network as part of the strategy: Take the notebook to a public WiFi, connect the desktop computer to a personal hotspot.

If I remember correctly this has been done already. If not it should be tried.

A VPN would have the same effect and resolved the issue. The issue is his network that's clear now. DNS is pulled from DHCP but can be overridden on device to test. 

If that resolved the issue then I suggest @Michael Vanyukov connect to their router and change their DNS servers. 

Based on the errors I'm seeing and my networking experience this appears to be a DNS issue. 

[PinkElephant 8,119]

Might be, DNS is one of the underestimated networking functions. When Facebook went completely down some time ago, it was because their admins had misconfigured their DNS settings.

If no DNS is set on a client (and there are downsides to this, as there are advantages), and you move to another network, you usually get a different DNS setting. This includes using a mobile access (personal hotspot).

[mackid1993 730]

1 minute ago, PinkElephant said:

Might be, DNS is one of the underestimated networking functions. When Facebook went completely down some time ago, it was because their admins had misconfigured their DNS settings.

If no DNS is set on a client (and there are downsides to this, as there are advantages), and you move to another network, you usually get a different DNS setting. This includes using a mobile access (personal hotspot).

There's a saying in IT. It's always DNS. 

[Michael Vanyukov 10]

4 hours ago, mackid1993 said:

A VPN would have the same effect and resolved the issue. The issue is his network that's clear now. DNS is pulled from DHCP but can be overridden on device to test. 

If that resolved the issue then I suggest @Michael Vanyukov connect to their router and change their DNS servers. 

Based on the errors I'm seeing and my networking experience this appears to be a DNS issue. 

On disconnecting from Proton VPN, the message  "Syncing temporarily paused. You can continue editing while Evernote reconnects. was immediately back on. On reconnecting, it disappeared again.

[mackid1993 730]

Just now, Michael Vanyukov said:

On disconnecting from Proton VPN, the message  "Syncing temporarily paused. You can continue editing while Evernote reconnects. was immediately back on. On reconnecting, it disappeared again.

That's why I'm suggesting you try changing your DNS.

[Michael Vanyukov 10]

Just now, mackid1993 said:

That's why I'm suggesting you try changing your DNS.

Will I then be able to disconnect from VPN and keep my speed. Can there be any problems with changing DNS? I have a Comcast (Xfinity) internet connection. Is IP address Im have permanent, to be able to change DNS? Thank you!

[mackid1993 730]

Just now, Michael Vanyukov said:

Will I then be able to disconnect from VPN and keep my speed. Can there be any problems with changing DNS? I have a Comcast (Xfinity) internet connection. Is IP address Im have permanent, to be able to change DNS? Thank you!

You can use any DNS server you choose it won't cause any issues, yes disconnect from the VPN. I would suggest changing anyway because ISP provided DNS generally sucks.

Connect to your router, set the primary to 1.1.1.1 and secondary to 1.0.0.1

See if that resolves your issue.

Prior to doing that if you want to test you can change it directly on your PC to see if it fixes things. I gave you instructions for that here: 

If changing on your PC works then I suggest you make the change on your router so it affects the entire network, I can't help you with that. You'll have to do a web search for how to change the DNS servers on your model of router. After making the change on the router you'll then want to reboot the router so all of your clients grab the new DNS servers from DHCP.

 

[mackid1993 730]

@Michael Vanyukov These instructions may be of help as well: https://1.1.1.1/dns/

Scroll down to setup.