Check for updates doesn't (check for updates...)

[ric 16]

Since I first decided to give the new evernote (ver 10+) a try, I've found that Help/Check for updates... command always says, "You're up to date!" even though when that's clearly not true as the version available for download on the website is newer. This has been the case on 2 computers I use (both Windows 10) since the first time I've installed on them (at least 4 version ago). So I need to manually check the website for updates. I'm not sure how to even easily do that. I end up starting a download and looking at the version number in the filename. If it's not newer I cancel the download.

Can you please fix so the check for update actually works?

Also, is there any option, or planned option for automatic updates (whether auto-installed or showing a notification that an update is available)? That would be really useful, especially while there's still rapid development on the app.

Thanks!

 

[gazumped 11,667]

Hi.  I was under the impression that the new app updates itself automatically - what version are you now on?  It could be that when you check, you have been silently updated - and when you see the new version on the website,  it does take a little while to get uploaded to the millions of Evernote users out there.  If you wish you could download the new version direct and upgrade - or just wait a little and have it done for you.  Your choice...

[ric 16]

I'm currently on 10.8.4 but I upgraded manually.

I've yet to see it auto update. It may be that it takes several days and every time I've checked it happened by chance to be just after the new release? But this doesn't seem too likely.

In terms of expected behaviour, it seems logical to me that even if the app normally autoupdates itself, if you've gone to the trouble of manually opening the menu item to Check for updates, it should actually check if there is a current update and offer to install it, even if you'd otherwise not receive it for a while due to a phased rollout.

If the check for update item isn't designed to behave that way, then I'd argue it should just be removed entirely, since it's just confusing and has no real functionality. I'm hoping it's a bug and not by design. (On the Google Pixel phones' check for update, it won't tell you there's an update if you're not currently in the part of the phased rollout receiving the update, and then you get it automatically anyway, so the feature is essentially useless. It always really bugged me!)

[Mike P 2,643]

I have never had it update automatically. I always have to update manually. I obviously want the new versions as soon as I see the announcement in the forums so it's quite possible that it would update eventually. However I don't appreciate being told that I have the most upto date version when it isn't when I specifically bother to ask the question. Perhaps "check for updates" just automatically tells you that are upto date and it's a feature which will be added back in a few months/years/decades tiime.

[agsteele 2,950]

I believe that 'check for updates' checks to see which update is actually scheduled to come to your PC.  It is dribbled out rather than released to everyone automatically.  With v10.8.4 I got it immediately without asking, the previous couple of releases I had to wait for a number of days and sometimes got tired of waiting and other times was patient.

I think that the Microsoft Store version is much more prompt in receiving updates. That depends of Microsoft releasing the version and it is done pretty much as soon as Evernote deliver the update to the Store.

[TallahasseeLassie 0]

My ipad pro updates automatically, sometimes at very inconvenient times when I want to quickly access an important note, and I have to wait until the update is finished.  So how to turn off automatic updates on ipad?

Thanks.

 

[PinkElephant 8,117]

You can turn it off in the AppStores settings - as a global setting, which stops all apps from updating automatically. 

Open the iPad settings, scroll down to the AppStore, open it. The first 2 sliders enable or disable automatic updates.

[ScottM1234 20]

My colleague is running Windows 10 with Evernote 10.5.7.  When I use Help | Check for Updates from the Evernote app, it tells me it's the most current version which is not the case since I have 10.15.6 loaded to my computer.  Is there a prescribed best way to manually update?  Both my colleague and I installed by downloading from Evernote  directly (not Microsoft Store).  It's unclear why my Evernote has updated and theirs has not. Hmmm..

It might be worth mentioning that I pay for Premium, while my colleague uses a free version.

Any help would be appreciated.

 

[PinkElephant 8,117]

The software version is not different between the plans - the features available are controlled on the EN server. It may happen in rare cases that a clients gets stuck with updating.

The easiest way is to go to the EN website, click on download the app and get the latest download from there.

[ric 16]

On 2/12/2021 at 5:03 AM, agsteele said:

I believe that 'check for updates' checks to see which update is actually scheduled to come to your PC.  It is dribbled out rather than released to everyone automatically.  With v10.8.4 I got it immediately without asking, the previous couple of releases I had to wait for a number of days and sometimes got tired of waiting and other times was patient.

I think that the Microsoft Store version is much more prompt in receiving updates. That depends of Microsoft releasing the version and it is done pretty much as soon as Evernote deliver the update to the Store.

The average user probably doesn't ever click on check for updates. It's only the most engaged users that will. So it doesn't make any sense to not have this actually check for the latest version, especially if the app will automatically update eventually anyway. Perhaps the only reason for this option is to install an update you've previously declined? But then it's clearly mislabeled and frustrates your most engaged users.

I really think this needs to be fixed so if someone goes the trouble of manually looking for an update, it will offer them one if there is one available (since they can download that version from the website manually anyway). I can't think of any reason not to implement this, but if there is a reason, than this option just be removed entirely and replaced with a more logical update notification system.

My 3 cents...

[PinkElephant 8,117]

IMHO they just want to spread their Server load a little.

When 200 million users want to download an installer plus software of say 100MB, it adds up to 20.000TB. Trying to do it all at the same time is probably the equivalent to a DDOS attack. So they spread the Update message over a week.

[ric 16]

18 hours ago, PinkElephant said:

IMHO they just want to spread their Server load a little.

When 200 million users want to download an installer plus software of say 100MB, it adds up to 20.000TB. Trying to do it all at the same time is probably the equivalent to a DDOS attack. So they spread the Update message over a week.

I've never suggested that everyone should be notified immediately when an update becomes available, simply that if you manually select check for updates you should be shown if there is an update available. It's unlikely 200 million users would simultaneously decide to manually check for updates at the same time...

[gazumped 11,667]

2 hours ago, ric said:

It's unlikely 200 million users would simultaneously decide to manually check for updates at the same time...

...But the server that will eventually offer you the update hasn't yet been told that one is available - that's what 'scheduled update' means;  the notifications will go out sequentially... and your update server will be the first to know when it's your turn,  but not before.  Anything else requires Evernote to revise its update process,  which I doubt will happen anytime soon...

[ric 16]

I see. Kind of. What determines which server is yours?

When I check on the download link of the website, though, I'll always get the latest (non-beta) version. Surely the client could check a central link to see what the current version is and initiate a download, circumventing the usual auto update process. But it would only do this if the user manually selects the check update menu item. This wouldn't require changing anything about the canonical update system. 

There's lots of more pressing issues the developers can and should be working on, but I brought this up as something that frustrates me so it will hopefully get on the developers radar. I do believe it could go in the pile of non-critical but fairly easy things to fix.

Thanks.

[PinkElephant 8,117]

Could - should - would …

Do you belong to these people who believe they are better than others, must get everything earlier, faster, whatever ?

Bad news then: EN spreads the information delivery over 1 week. You may get it on day 1, day 4, day 7. 

But there is relieve: You can download immediately, even without knowing there is a new version.

What a complete nonsense of a discussion !

[ric 16]

3 minutes ago, PinkElephant said:

Could - should - would …

Do you belong to these people who believe they are better than others, must get everything earlier, faster, whatever ?

Bad news then: EN spreads the information delivery over 1 week. You may get it on day 1, day 4, day 7. 

But there is relieve: You can download immediately, even without knowing there is a new version.

What a complete nonsense of a discussion !

Wow! Just wow!

Why on earth would you turn this into a personal attack on my character? I won't respond in kind. I hope you're just having a bad day.

To be clear, I've demanded nothing of anyone. I reported what I felt was a bug in that the software did not respond in the way I expected it to.

I've made clear my opinion on how I think the feature should logically function. I've even made clear that I don't consider it a major issue but something that could be tweaked to make the software better.

I really don't believe that the suggestions I've made, and they are SUGGESTIONS, could possibly harm ANYONE. And yes, I think if a minor software change allows me, and ANYONE ELSE WHO WANTS IT, to get something earlier, easier and faster, then yes, ABSOLUTELY  that should happen. Why not?

If you feel that this change shouldn't happen because it would make the software worse in some way, that's fine. You can articulate that. But to add to a discussion that had already run its course to personally attack and belittle someone who's done nothing but express an opinion about a software feature is not only personally offensive, but runs counter to what I would hope would be the spirit of the forum.

[PinkElephant 8,117]

The criticism takes place because you make out of a minor, irrelevant issue like who gets an update notice when within 7 days a global affair.

It seems you can’t take it that a fellow user gets notified a day earlier than yourself.

If you still don’t understand, sorry for it. Just sleep a night, and think it over tomorrow again.

[DTLow 5,736]

9 minutes ago, PinkElephant said:

The criticism takes place because

Item 1; ...personal insults, and name calling are not allowed.

[ric 16]

12 minutes ago, PinkElephant said:

The criticism takes place because you make out of a minor, irrelevant issue like who gets an update notice when within 7 days a global affair.

It seems you can’t take it that a fellow user gets notified a day earlier than yourself.

If you still don’t understand, sorry for it. Just sleep a night, and think it over tomorrow again.

No, you've completely misunderstood my point and then projected motivations on me which are completely untrue and made a public moral condemnation based on them.

It's clearly never occurred to you that you might have misunderstood me or that we've misunderstood each other.

I'm sorry you're so pissed off by people. You don't have to respond, I'm done with this "conversation".

 

 

[PinkElephant 8,117]

OK accepted - this went further than intended.

My apologies !

[ric 16]

Ok, thanks.