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Issues with Evernote Points


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I still have 70 points obtained in 2017 but I can't redeem them! Everytime I clicked upgrade, it directed me to payment. the "evernote point" button directed me to the general setting page which does not display my evernote points. This is so strange. I can see that I still have 70 points from the app on my phone, but pressing it lead it a blank page. And these 70 points do not show up in my evernote web version.

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  • Administrator

@toto0527 @Alez666

Thank you for reaching out, and for letting me know!

In this case, I'm going to reach out to you directly via DM with further instructions and information to get this resolved.

Let me know if you have any other questions!

 

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  • Confused 1
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  • 2 weeks later...
On 8/19/2020 at 8:23 PM, Shane D. said:

@toto0527 @Alez666

Thank you for reaching out, and for letting me know!

In this case, I'm going to reach out to you directly via DM with further instructions and information to get this resolved.

Let me know if you have any other questions!

 

I have the same problem!

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On 8/19/2020 at 2:23 PM, Shane D. said:

@toto0527 @Alez666

Thank you for reaching out, and for letting me know!

In this case, I'm going to reach out to you directly via DM with further instructions and information to get this resolved.

Let me know if you have any other questions!

 

I have the same problem, can you DM me too? thanks

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  • Administrator

Hi All,

We've seen reports from users that they are unable to redeem their Evernote Points.

If you are experiencing issues with Evernote Points, please contact us by opening a support ticket here:
https://help.evernote.com/hc/en-us

If you are unable to open a support ticket, please notify us on this thread and we will reach out directly:

Please feel free to reach out to me directly if you have any other questions!.

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  • 2 weeks later...
  • 2 weeks later...
On 8/19/2020 at 8:23 PM, Shane D. said:

@toto0527 @Alez666

Thank you for reaching out, and for letting me know!

In this case, I'm going to reach out to you directly via DM with further instructions and information to get this resolved.

Let me know if you have any other questions!

 

same problem, can I get instructions too? thank you very much

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On 8/28/2020 at 6:53 PM, kenken4989 said:

I can not open https://www.evernote.com/Points.action. Whenever I click the link, i am transferred to https://www.evernote.com/Settings.action.

Because I bought Premium Package of Evernote, I have registered the points to my account. And I am trying to upgrade my account from basic to premium, using my points.

Hope to have your positive advice!

I have the same problem.

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Same problem for me, for the record -- I opened a ticket with support, and they cancelled the Premium I was already on saying it would allow the points to be seen, but it made no difference. The irony is I had the points in the first place because I tried to upgrade my trial Premium to a full year's subscription and didn't want the chance that my account would be downgraded as that would disrupt my workflow. 😏

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On 9/9/2020 at 1:35 PM, Victor Lamas said:

Erase a note by accident

Excuse me by accident I deleted a very extreme important note this morning Id like to know if there is a way I can recover my note! Please can anybody help me with this? Please let me know How can a I recover my note

this just happened to me today... I'm following to find out more about this issue

 

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On 8/20/2020 at 2:23 AM, Shane D. said:

@toto0527 @Alez666

Thank you for reaching out, and for letting me know!

In this case, I'm going to reach out to you directly via DM with further instructions and information to get this resolved.

Let me know if you have any other questions!

 

I have the same issue. Could you please help me solve it? Thanks!

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I cannot redeem points too.

Tried with Chrome, Safari and Edge, both on Windows 10 and Mac.

I cannot open 

                      https://www.evernote.com/Points.action.

Whenever I click the link, i am transferred to 

                     https://www.evernote.com/Settings.action.

I am trying to upgrade my account from basic to premium, using my points, but this bug prevents me.

 

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On 9/25/2020 at 12:08 PM, kimilee0317 said:

I have the same problem.

 

On 9/29/2020 at 2:33 PM, Wartexnik said:

I have the same issue, when I click on https://www.evernote.com/Points.action I get redirected to https://www.evernote.com/Settings.action. Help pls.

I have the same problem.

Cannot redeem points to upgrade to premium.

Since so many people face the same problem, Why Evernote does not post instructions on this thread?

Frustrated user

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  • Shane D. featured and pinned this topic
  • 2 weeks later...
On 8/20/2020 at 2:23 AM, Shane D. said:

@toto0527 @Alez666

Thank you for reaching out, and for letting me know!

In this case, I'm going to reach out to you directly via DM with further instructions and information to get this resolved.

Let me know if you have any other questions!

 

I have the same issue. Could you please help me solve it? Thanks!

i has email the support for help, no response somedays.
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On 9/1/2020 at 3:09 AM, Shane D. said:

Hi All,

We've seen reports from users that they are unable to redeem their Evernote Points.

If you are experiencing issues with Evernote Points, please contact us by opening a support ticket here:
https://help.evernote.com/hc/en-us

If you are unable to open a support ticket, please notify us on this thread and we will reach out directly:

Please feel free to reach out to me directly if you have any other questions!.

hi, Sir,

 

I have the same issue. Could you please help me solve it? Thanks!

ticket no human respons for 2 days.

Ticket# 3204596 - my evernote points can not use,the link "Points" do not work.
 

 
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I've been using Evernote  for a few years,  and it works great. However, lately I can't open the points page. Whenever I click on the credits page, it automatically redirects me to the Account Summary page. I've tried using Evernotes for Mac,  for Windows, for IOS, for Android and Web clinet they all have this problem.

image.thumb.png.4008af5f5a6e1a00695378846fe89d48.pngimage.thumb.png.59b4636810f8950bc4cfd567f2bd1c95.png 

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On 2020/8/20 at AM2点23分, Shane D. said:

@ toto0527 Al

感谢您与我们联系,并让我知道!

在这种情况下,我将直接通过DM与您联系,并提供进一步的说明和信息以解决此问题。

如果您还有其他问题,请告诉我!

 

I have the same problem, which confuse me so much, please give me some help. 

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On 9/1/2020 at 3:09 AM, Shane D. said:

Hi All,

We've seen reports from users that they are unable to redeem their Evernote Points.

If you are experiencing issues with Evernote Points, please contact us by opening a support ticket here:
https://help.evernote.com/hc/en-us

If you are unable to open a support ticket, please notify us on this thread and we will reach out directly:

Please feel free to reach out to me directly if you have any other questions!.

I cannot redeem points too.

Ticket# 3207687

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Never use real Evernote.
I can't synchronize.`
I have not been able to connect with the support team for more than two months. (Only automatic reply mail is moved)

I don’t have to use apps like garbage

Never save important content.

Save it to another cloud or your own hard disk.

I don't know when it will disappear, and Evernote
I don't know.

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  • 2 weeks later...

Has this been solved so far for anyone? I am having the same issues. Now since I didnt redeem my points before the current plan expired, i cannot even raise a ticket (as a basic member). 

I have to say this is VERY disappointinng.

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Hello, I have 20 points in my Evernote account showing in my Android app. But I am not able to redeem it. Everytime I click on 'Manage points' - it shows an error - "oops we encountered an error".

Kindly help. 

IMG_20210113_175031.jpg

Screenshot_2021-01-13-17-50-43-444_com.evernote.jpg

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  • 2 weeks later...

I'm having the same issue.  Sent an e-mail to support-webform@evernote.com so hopefully they'll look into it.  I guess I'd better redeem the remainder of my points ASAP since I get the sense that they're hoping to get rid of people who aren't currently giving them money (even though we previously earned/paid for the points that we have).

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On 8/31/2020 at 3:09 PM, Shane D. said:

Hi All,

We've seen reports from users that they are unable to redeem their Evernote Points.

If you are experiencing issues with Evernote Points, please contact us by opening a support ticket here:
https://help.evernote.com/hc/en-us

If you are unable to open a support ticket, please notify us on this thread and we will reach out directly:

Please feel free to reach out to me directly if you have any other questions!.

I tried this link but did not see any options to open a ticket (probably because my account is basic). I also cannot access the points page and I would appreciate some help in getting access to the page so that I can redeem my remaining points.

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  • Level 5

I think Shane will answer.

You can log in as well on the EN web site, choose support and issue a ticket type „account“. This should work for Basic as well (at least it did so on my Basic test account).

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Support finally replied to me after 6 days.  They did allow me to redeem my points, but also said this: "Points are an older feature of Evernote that is no longer supported and their future is undecided."

So if you have any points I'd recommend redeeming all of them ASAP.

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  • 2 weeks later...

Dear admin, 

I have exactly same problem as this topic. could you please kindly help since my premium subscription is already expired! I can't raise a support ticket now

 

Best Regards, 

Alan 

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This does not work for my Basic account.  No matter which topic is selected, the "Send us an email" button is not displayed.

By using "Billing and Payment" as the ticket type and "Other or Unknown" as the topic, I was able to raise a ticket and get a reply.

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Dear Administrator, i have a problem using evernote points. 

1 - I can not open https://www.evernote.com/Points.action. Whenever I click the link, i am transferred to https://www.evernote.com/Settings.action. Yesterday, when i clicked point in the setting page, it also jumped to account setting default page.

2 - today when i open my setting page, surprisingly, there is no points option now.

image.png.61e2c74b5041cbf5c9b3827723b57384.png

How could I fix this problem and use my points? Thanks.

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  • Level 5
On 2/20/2021 at 1:46 PM, Donald Trump said:

Dear Administrator, i have a problem using evernote points. 

1 - I can not open https://www.evernote.com/Points.action. Whenever I click the link, i am transferred to https://www.evernote.com/Settings.action. Yesterday, when i clicked point in the setting page, it also jumped to account setting default page.

2 - today when i open my setting page, surprisingly, there is no points option now.

...

How could I fix this problem and use my points? Thanks.

There was a post here in the forum from EN staff that the use of points is only possible through a support ticket. I think they discontinued to issue points already a while ago, and are winding the feature down.

I used mine a year ago, and did it through support as well.

  • Like 1
  • Thanks 1
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On 8/31/2020 at 2:09 PM, Shane D. said:

Hi All,

We've seen reports from users that they are unable to redeem their Evernote Points.

If you are experiencing issues with Evernote Points, please contact us by opening a support ticket here:
https://help.evernote.com/hc/en-us

If you are unable to open a support ticket, please notify us on this thread and we will reach out directly:

Please feel free to reach out to me directly if you have any other questions!.

I am having the same issue with not being able to redeem points and cannot find a way to open a support ticket. Can you please email or contact me directly? 

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  • Level 5*
On 3/1/2021 at 5:02 PM, Jenny Rose said:

Can you please email or contact me directly? 

Hi.  This is a (mainly) user-supported Forum.  The post you quoted includes a suggestion that you could message Shane D if you have problems with other channels...

(Click the link in this post to compose a message)

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On 2/24/2021 at 8:09 AM, PinkElephant said:

There was a post here in the forum from EN staff that the use of points is only possible through a support ticket. I think they discontinued to issue points already a while ago, and are winding the feature down.

I used mine a year ago, and did it through support as well.

Thanks, but how to open a support ticket? Thanks!

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  • Level 5

Depends on your client.

In any client there is an option to issue a support ticket, mostly in settings (mobile) or in account information. On the web client there is your name top right. Klick on the down arrow beside it, and you find the support option.

  • Like 1
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Hi,

 

I received referral points, but I see no way to use them on the account settings page. Each time I try to upgrade it requests payment, but I want to use my points. Please can someone help?

 

Thanks

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  • Level 5*
On 3/7/2021 at 5:46 AM, Dannyd said:

Hi,

I received referral points, but I see no way to use them on the account settings page. Each time I try to upgrade it requests payment, but I want to use my points. Please can someone help?

Thanks

See the posts immediately above yours.

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Dear Administrator, i have a problem using evernote points. 

1 - I can not open https://www.evernote.com/Points.action. Whenever I click the link, i am transferred to https://www.evernote.com/Settings.action. Yesterday, when i clicked point in the setting page, it also jumped to account setting default page.

2 - today when i open my setting page, surprisingly, there is no points option now.

...

How could I fix this problem and use my points? Thanks.

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  • Level 5*
13 hours ago, Ryan_Chan said:

How could I fix this problem and use my points? Thanks.

Hi.  Already answered - please read the other posts in this thread. 

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  • 5 weeks later...

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