Issues with Evernote Points

[PinkElephant 9,253]

16 hours ago, Yi Sun said:

I have the same issue. Could you please help me solve it? Thanks!

Flagged your post, I think they will contact you.

[DAVID_CHENG 0]

I have the same issue. Could you please help me solve it? Thanks!

[gazumped 12,630]

14 hours ago, DAVID_CHENG said:

I have the same issue. Could you please help me solve it? Thanks!

Flagged for Evernote's attention...

[gazumped 12,630]

21 hours ago, johnwatson23 said:

I actually have 370points, however I was unable to admittance to the focuses page. There is just the individual setting page.

Hi.  Please contact Support on this - as far as we know Evernote discontinued their points system over a year ago now.

[bracepil57 0]

I consider myself a ‘power user’ when it comes to Evernote. Let me start by saying that I still use it and pay for it primarily as a repository of material that I may need later. In reality I find myself doing less and less of that and relying more on web searches whenever I need something. That belies the original intent of the product, though, in that I would have preferred to use Evernote to surface something I’d seen before rather than depend on Google to find what I am looking for (again often).

[gazumped 12,630]

On 5/8/2022 at 10:07 AM, bracepil57 said:

I consider myself a ‘power user’ when it comes to Evernote. Let me start by saying that I still use it and pay for it primarily as a repository of material that I may need later. In reality I find myself doing less and less of that and relying more on web searches whenever I need something. That belies the original intent of the product, though, in that I would have preferred to use Evernote to surface something I’d seen before rather than depend on Google to find what I am looking for (again often).

Hi. You're joining a 4-month old thread about a completely different subject.  Thanks for your thoughts,  but whenever you're posting, please either join a relevant (and current) thread or start your own.

[Ssolgun 5]

On 2020. 9. 1. at 오전 4시 9분, Shane D. said:

안녕 모두,

Evernote 포인트를 사용할 수 없다는 사용자의 보고를 받았습니다.

Evernote 포인트에 문제가 있는 경우 여기에서 지원 티켓을 열어 저희에게 연락하십시오:
https://help.evernote.com/hc/en-us

지원 티켓을 열 수 없는 경우 이 스레드로 알려주시면 직접 연락드리겠습니다.

다른 질문이 있는 경우 언제든지 저에게 직접 문의하세요.

I can't use points for the same issue.
Could you do me a favor..

[gazumped 12,630]

4 hours ago, Ssolgun said:

I can't use points for the same issue.
Could you do me a favor..

Hi.  Contact Support - Evernote abandoned points some time ago.  https://help.evernote.com/hc/requests/new

[Ssolgun 5]

5 hours ago, gazumped said:

Hi.  Contact Support - Evernote abandoned points some time ago.  https://help.evernote.com/hc/requests/new

Thank you for showing interest in my writing.
Using the link you sent me, I also submitted the ticket 

[--August-- 0]

Seems this company took the Points from us, of course they would not like to give that back. I would suggest to discuss what we shall do as a user, rather than begging that back. Can we sue this company or make a complaint to some authority? We definitely can't let this robbery happen. 

[PinkElephant 9,253]

Bla Blabla Bla Bla.

There is no automatic process to use points.

If you want to consume them, contact support. My points were honored without a general problem - subscription administration only makes it necessary that the current subscription needs to expire, before points can be invested. Support guided me through the transition, and back again once the points were consumed.

But of course, bragging with a mouth full of foul words sounds more macho, than simply following advise. If you would have read the thread, you would know better.

[Sayre Ambrosio 525]

On 8/10/2022 at 4:07 PM, --August-- said:

Seems this company took the Points from us, of course they would not like to give that back. I would suggest to discuss what we shall do as a user, rather than begging that back. Can we sue this company or make a complaint to some authority? We definitely can't let this robbery happen. 

I know that this is an old thread but it's simply a matter of contacting support to to claim them as @PinkElephant stated.

[TheCLS 1]

On mobile Evernote(Android9 / v8.13.3), I can check the balance of 120 points, but I can't use it.

Help...

[agsteele 3,134]

You have to talk to Evernote support. Please open a ticket.

[PinkElephant 9,253]

Contact support, it’s the only way to use points. The programs that issued them is long past.

You need to let the current subscription expire. Then support can key in the points - 120 is equivalent to 1 year of Personal. When this period is over, contact support again, and subscribe fresh.

[TheCLS 1]

8 hours ago, agsteele said:

You have to talk to Evernote support. Please open a ticket.

 

8 hours ago, PinkElephant said:

Contact support, it’s the only way to use points. The programs that issued them is long past.

You need to let the current subscription expire. Then support can key in the points - 120 is equivalent to 1 year of Personal. When this period is over, contact support again, and subscribe fresh.

Thank you
I also asked the Evernote support team.

[jamesdown 2]

I’m in the same boat with some leftover points that I can’t seem to use. Good to know that support might be able to apply them manually, I’ll try reaching out as well.

[gazumped 12,630]

1 hour ago, jamesdown said:

I’m in the same boat with some leftover points that I can’t seem to use. Good to know that support might be able to apply them manually, I’ll try reaching out as well.

You're responding to a 2-year-old post about a feature that was discontinued years before that.  Good luck with your query...