Evernote unresponsive or slow every day

[lightmyway 3]

Very long time Evernote user, and I’ve found that recently on iPad, it’s almost impossible to use. I have to force quit it several times a day (if it doesn’t crash on its own) to get it to work. Just freezes up whenever I try to do even the most basic things. I’m using the latest iPad Pro, so I know that my hardware can run circles around most laptops. 

Anyone else experiencing this? it would be frustrating for a free app, but I’m an Evernote subscriber and rely on it for my work.

[PinkElephant 5,566]

iPad Pro 10,5 / 512GB / WiFi+LTE, iOS and all apps updated

Just as a feedback: No problems at all ... EN app runs stable and responsive. Small lag (hardly noticeable) when syncing to load a note with a larger attachment, data is not local.

Shut down the iPad completely, restart ? 

Uninstall & reinstall the app ?

[bo12 13]

Same problem with on iPhone XS and latest everything. The app is slow. I have 15k notes

[chinarut 29]

I am on Evernote 8.17.3 on an iPhone 8 on iOS 12.1.4

i don’t have to force quit & while it’s very subtle, the delay between keystrokes is noticeable and annoying.

I’ve been an iOS user since 2007 and ran an experiment to evaluate Android for 22 months.  I’m happy to be back to iPhone but to be honest, of all the apps I depend on, I was a bit shocked to have a better experience on an entry model Android (j7).  Something went really downhill the last 2 years in the iOS dept over at Evernote!  The iOS app used to be *very* good.

I hope this gets fixed quickly.

I’d like to see a temporary workaround, if anything, for new notes while they sort out the bigger picture.

 

 

[PinkElephant 5,566]

Hello, same setup on the iPhone regarding iOS and App version, except I am still using my 6S+/128. This is 2 processor generations older than the iPhone 8, and even more dated than the XS mentioned above. No lagging, except when it needs to download anything while on mobile. I am not typing with my thumbs, but even when maxing it out on a try with my fingers, no lagging at all.

To make this clear, I do not say you guys are wrong, and I am right. We are discussing our very personal user experience, so I just want to understand what may make a difference.

iOS for me is not to blame. The recent generations got faster and more responsive. My piece of hardware is aging, but got faster with each new iOS. The SW-engineers did a very nice job on this, especially when counting the additional features build into the code. And I have gotten a new battery last november, which boosted endurance (better than new !).

What may influence things: I am switching off about once a week. This helps by cleaning out the memory and sets all apps back to zero.

With the EN-app, my experience only goes back a few month. I use the iOS app on the iPad Pro 10,5/512 and my iPhone, plus the windows client with Win 10 on a PC with a core i7 build in 2012, a SSD/512 installed 3 years later as boot drive, and a standard Scansnap ix500 to feed paper directly into EN. No software problems at all, so far, performance is good on all ends.

My issues with the EN apps concern workflow aspects, and the difference in functionality between the windows and the iOS versions.

[Rstew 0]

This happens to me also, on the iPhone Xs.  If I delete the app and reinstall, that is fixed for a while.

[Jeffsky 36]

Been happening to me all day today on ipad pro.   Locks up, have to quit app and reopen to use evernote.   

[PinkElephant 5,566]

Freezing of the app happened to me just once, recently after an EN app update, and only on my iPad Pro. The critical situation was this: Any string in the search field of the EN app, then I left the iPad to do something else, so it went to the lockscreen because of timeout. When I unlocked it, and opened EN, the app was frozen.

This is what support told me to do:

Before reinstalling Evernote for iOS, make sure to copy the contents of any unsynced notes somewhere outside of the Evernote app. Any unsynced notes (notes marked by green corners) and photos are deleted when you reinstall Evernote. To save any unsynced photos, open the photo, tap the Share button (box with upward arrow) and select **Save Image.**

Then follow these steps:

1. From the home screen, tap and hold the Evernote icon until it starts to jiggle

2. Tap X, then Delete

3. Restart your iOS device

4. Download Evernote from the App Store

For me, it worked. I think step 3 is important to really draw a new copy of the app from the App Store. No more freezing since.

[Mel Matsuoka 18]

Adding my maddening experience to this thread:

 

I have an iPhone XS (512 GB). Latest iOS 12 and Evernote app updates. With my Evernote account, which dates back to 2008 (meaning that I have a TON of notes), it literally takes FIVE SECONDS to open a note from the time I tap on it in a notebook.

”Uninstalling then reinstalling” the EN app is not a solution, because I have done that many, many times before as a troubleshooting procedure. But the situation always returns.

i just think this is indicative of the overall lack of attention to software quality that has sadly become standard operating procedure at Evernote over the past few years.

 

 

[Sonoran Studios 0]

Brand new Imac. FAST wifi. Spinning arrows and waiting. What is the issue Evernote? Long time paying customer here. No one from Evernote seems to respond. What other note options are there? 

[DTLow 5,698]

13 minutes ago, Sonoran Studios said:

No one from Evernote seems to respond.

This is a user discussion forum.  

You can contact Evernote support at https://www.evernote.com/SupportLogin.action

[PinkElephant 5,566]

... and I still do not have the Problem.

Just to make sure the question was posted: Anybody here on a beta ? Beta iOS, beta EN, beta whatever else app may be betaing (surprise, surprise - currently, all of them seem to do it).

On my iDevices, there is only release level, current iOS, official release iOS EN app, and no other beta-stuff.

The app is running perfectly well and without waiting periods (excluding those happening on a weak mobile connection or bad WiFi).

[JoshJ1 1]

On 2/4/2019 at 11:16 PM, lightmyway said:

Very long time Evernote user, and I’ve found that recently on iPad, it’s almost impossible to use. I have to force quit it several times a day (if it doesn’t crash on its own) to get it to work. Just freezes up whenever I try to do even the most basic things. I’m using the latest iPad Pro, so I know that my hardware can run circles around most laptops. 

Anyone else experiencing this? it would be frustrating for a free app, but I’m an Evernote subscriber and rely on it for my work.

Evernote for iPhone has been slow as ***** for years. I’ve used multiple iPhones with it. Everything; search, note creation, note editing - all very very slow. 
If I remember correctly this started happening from about 4000 notes upwards though I’m not sure why note database size should have an affect on the performance of the app once it’s loaded. I have been forced for years to use iOS notes app for quick access and jotting of lists and ideas. Evernote iOS is a non starter for this

[CalS 5,039]

29 minutes ago, JoshJ1 said:

Evernote for iPhone has been slow as ***** for years. I’ve used multiple iPhones with it. Everything; search, note creation, note editing - all very very slow. 
If I remember correctly this started happening from about 4000 notes upwards though I’m not sure why note database size should have an affect on the performance of the app once it’s loaded. I have been forced for years to use iOS notes app for quick access and jotting of lists and ideas. Evernote iOS is a non starter for this

 What is the last version you used?  I'm on 8.24.6.370571 and it is pretty snappy.  I agree there were times in the past when the IOS version was brutally slow.  Doesn't seem to be that way now for me with 40,601 notes on the iPhone, with only 10 or so that are in offline notebooks.  For sure things can slow down if I have poor or no WiFi, but other than that works fine.  🤷‍♂️