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About chinarut

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  1. Hi! This is the first time I am trying the new channels to reach support since they overhauled the system. I have a bug to report and when I click: https://help.evernote.com/hc/requests/new I get the attached screenshot - it just logs me out. If I attempt to click the re-login in the upper right-hand corner, it just brings me to my notes. What is an alternative way to contact technical support to report a bug while this issue is being ironed out?
  2. that experiment with evernote.com on Safari in iPadOS was short lasted. I have plenty of space on my device (only using 10%) and ran into a bug where I couldn’t paste a hyperlink into a note. Now when I open up the web client and try to paste in the note, it crashes Safari. I’ll try to look for the correct support channel to report this bug.
  3. +1 here - I am having this issue experimenting with Evernote web in Safari on iPadOS. Im guessing what is in common is those of us here have large Evernote databases (mine is over 20GB) It would be useful to have an option to limit the size of the cache. I am still grateful the iPadOS app and the web app don’t attempt to download the entire database like the desktop clients (which admittedly, has it’s own benefit working offline but I digress!)
  4. Is anyone else getting logged out every time they upvote a help article? (ie. "Was this article helpful?") This is not a one-off (as I originally thought) - this has happened every time today.
  5. ok - i found a suitable workaround (and perhaps this is the intended use case?) This works on the desktop and on the web: create a new note and click on "Template" in the actual note body and search for "meeting notes" - it inserts the contents of the template in the desired business notebook. it would be nice to fix the "Use Template" button on the web to ask what notebook to create a new note based on the selected template. (and it while this is not web-related, it would also be nice to choose a business notebook as an import destination)
  6. hi! I'm trying to create meeting notes in my business account and when I click on "Use Template" on this template, it always creates the note in my personal account even if I switch users in the web UI to my business user. What is my workaround? I tried two: I'm not given the option to move the note from my personal to business notebook (like I used to be able to do back in 2014) on my desktop client (Windows), when I export the note and try to import the ENEX file, it doesn't ask me what notebook I want to import the notes into (so the note goes back into my personal account again!) wow this is frustrating.
  7. @gazumped you are correct, Android has auto-cropping. What is missing is the ability to manually adjust the edges like you can in Scannable which @maiaz is referring to.
  8. I just bit the bullet over the holidays and decided Ubuntu 18.04 LTS and a few key Linux ports were stable enough to keep a 2007 MacBook humming & stay off an unsupported Mac OS X 10.7.5. I did have to come to grips and let go of the desktop Evernote client to achieve this. I started to realize I really only use the desktop to do large scale organization a few times a year (and even this habit is fading). Then I just saw this in the 2020 update 🤯 The re-engineered web client (in limited release), the new mobile clients (in first preview), and the (as yet unreleased) new clients for Windows, Mac, and (yes!) Linux, along with the ongoing re-architecture and data migration we’ve been doing in the cloud, will set up Evernote to be able to innovate and ship with quality at a pace we haven’t seen in a long time. These infrastructural changes sound very impressive & glad some of us have been patient as we know the last few years have been rough at the edges sometimes.
  9. @Dave-in-Decatur I read the thread as you suggested & just left more confused about how to go about troubleshooting this issue. I have a JPEG that renders just fine embedded in the note & get the "Image Loading Error" A 2nd JPEG in the same note opens up for annotation just fine.
  10. As a long time iOS user, I am giving Android another whirl w a Pixel 3a. I agree with @maiaz, the one feature I used quite frequently in Scannable was the ability to fix auto-cropping. If this one feature was folded into the Android app, I wouldn't miss Scannable as much. My workaround right now is to be thankful Scannable still installs to an old iPhone 5 I have lying around!
  11. I am on Evernote 8.17.3 on an iPhone 8 on iOS 12.1.4 i don’t have to force quit & while it’s very subtle, the delay between keystrokes is noticeable and annoying. I’ve been an iOS user since 2007 and ran an experiment to evaluate Android for 22 months. I’m happy to be back to iPhone but to be honest, of all the apps I depend on, I was a bit shocked to have a better experience on an entry model Android (j7). Something went really downhill the last 2 years in the iOS dept over at Evernote! The iOS app used to be *very* good. I hope this gets fixed quickly. I’d like to see a temporary workaround, if anything, for new notes while they sort out the bigger picture.
  12. interesting - I tried to walk through @ZhemJZ's steps, indeed get a blank note but when i return to the index of notes, the 2 pictures show up! related, i would definitely say so. @David Holman, ill also try your workaround to see if it causes less frustration when i get a chance - thank you!
  13. Hi! i have an Android j7 on Nougat (Evernote 8.6) & when i create a new Camera note and take a picture, it returns to a blank note. no error message is given & wondering who i can send my log to to see if an error is thrown but not caught. my current workaround is to touch the camera icon on the same note and keep retaking the photo until it attaches. it usually takes 2 or 3 times so its pretty annoying.
  14. Hmm - I'm pretty happy with iOS10 overall. I have no performance issues with Mail.app, Messenger, Facebook, or any other app I use regularly. In fact, I have to admit I enjoy Safari on steroids but I digress It's a good data point to know that you don't experience lag in Evernote on iOS10. How many notes are in your database? How large is your Evernote folder [for the account you use on iOS] on Mac OS X? Like to hear a few more people chime in (and talk to support as needed) before going the beta route!
  15. For the record, lag has been an ongoing issue for lots of peeps in this forum. Evernote on iOS9 worked great - zero lag on my iPhone 5s. As soon as I upgraded to iOS10, the lag is now unbearable. Is anyone else running into this issue? Any developers out there know enough about iOS10 to know what in the new OS introduces a performance issue in Evernote? I have 15k personal notes and 2k business notes and just want to make clear I was incredibly happy with Evernote running on iOS9 - no lag whatsoever on an iPhone 5s with a database this size (including search!) I think it's reasonable to have good performance on iOS10 that matches or exceeds iOS9 (or worst case, "slight" degradation would be fine!)
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