Hi. This is the forum for Evernote Teams, which is a business product. I assume that's not you, but if it is please see your in-house Admin staff, because the forums are (mostly) user-supported. As a subscriber, you could also contact Support.
If you're not a subscriber, or are using another product, please tell us your device / OS / Evernote version, and explain in detail what exactly is happening here - because (for instance) I don't know where your reset email is being sent from, or what you did to request it.