Austin G

Thanks for this report. How recently were these stacks created? To help isolate the issue, please confirm if the stacks appear on Evernote Web: https://www.evernote.com/client/web Thanks again!

Thanks again for reporting this. We apologize for this experience and will continue to investigate this issue. Do you recall which app you used to capture these screenshots?

@Cordy91Thanks for the report and for purchasing premium! It sounds like the Evernote app is having trouble recognizing the upgrade. We're looking into this now. In the meantime, please try signing out and back into the app. The upgrade should be recognized after that. Let us know if that's not the case. Thanks again!

Hello, thanks for the report. May I request a copy of this note? Please right-click the note and export it as a .enex. Please send me the .enex file here in a DM for testing. Thanks!

This and update date editing abilities are around the corner. Thanks for the request!

We are working on a fix for this! thank you for your patience.

Thank you all for your patience while we continue to look into this issue. In the meantime please use Evernote Web to access your notes: https://www.evernote.com/client/web

Thank you for these reports, and verifying that logging out and back in does not fix this issue. We're looking into this now. I will reply here with an update shortly.

Thank you all for these reports. We're looking into this now. In the meantime, please try enabling a VPN to use Evernote for Windows Desktop or use Evernote Web to access your notes. Thanks for your patience while we continue to investiagate this.

We are still investigating the issues. Based on the mixed responses, there could be a few different issues reported here. Are you able to log in using the web or do you also get an error? Some of the issues appear to be network specific. If you have access to a VPN, enabling it may allow you to login.

Thank you all for these reports. We're investigating this issue. Please let us know if you're still experiencing this issue. If you continue to see the error, please use Evernote Web to access your notes while we work on a fix.

Thank you for this report. To fix this, please dismiss the in-app password prompt, and select File > Sign out and sign back in from the sign-in window. Let me know if the sync issue continues after logging back in. Thanks,

Thank you all for your patience as we worked on a fix. This issue is now fixed in our latest GA release, Evernote for Windows version 6.23 GA. You can install it from the link in our release post:

Thanks for your patience as we continue to identify the cause of this Sign in with Google issue. As a workaround, please create an Evernote password for the account. Go to https://www.evernote.com/ForgotPassword.action Enter your email address and click "Send Verification email" Click on the password reset link in your inbox and create a new password Open the Evernote for Windows Desktop app Enter the email address and new password

@LL396 Thanks for the report. Please try these steps to fix this issue: 1. Select: Tools > Options > General 2. Disable "Enable Hardware Acceleration" > OK 3. Select: File > Exit 4. Reopen Evernote If the option is already disabled, try enabling it. Let us know if the issue continues after trying these steps! Thanks.

The Evernote app icon indicates that's an older version of our app. Some older versions can no longer connect to our service. Please install our latest update from here: https://evernote.com/download/ Let us know if you're unable to connect after installing our latest update.

A fix is in the works. I will update here once the release is scheduled. Thanks for your patience!

Thanks for the report. We're investigating this now. I will follow up here with updates ASAP.

Thanks for this report. Please confirm the location of the database. Select Tools > Options Select the General Tab on the left Scroll down to "Evernote local files" What file path are the local files saved to?

Thanks for the confirmation. For anyone else needing this fix, we've now exposed this in the options menu. You can also use these steps to fix the black panel issue: Select: Tools > Options > General Disable "Enable Hardware Acceleration"

We recently revoked a batch of user's apps due to a recent security incident. All users that were affected should have received an email last week regarding this. When a Windows OS device is revoked, either from our end or from https://www.evernote.com/Devices.action, an in-app prompt will display asking for your password. It looks like this: I agree. We can do better to identify that this popup is from us. I've passed this feedback to our development team for further review. If you prefer not to enter your password in this window, please follow these steps: Select Cancel to dismiss the prompt Select File > Sign Out Sign back in You may have to dismiss the prompt a few times before you can get to File > Sign out.

To confirm, disabling the note panel view after an update isn't intended. We haven't seen this in our tests, but I'll keep a lookout for other reports. Please let me know if this happens again after the next update.

You're welcome. I'm happy to help. Sometimes we overlook the easy stuff. I've provided feedback to the initial agent. They'll be sure to check this setting next time.

Hi, That's odd. I replied to your ticket on Monday @ 15:22 PST. It sounds like it didn't go through. I just resent the reply, but I'll paste is here too: Please select View from the file menu, and ensure all the view options are enabled. Please let me know if you're unable to view your notes after enabling the note list, and note panel view options.

Thanks for this report. Please try these steps to fix this issue: Select File > Exit to close Evernote Open the task manager to confirm Evernote is not running as a background process (select "Evernote and End task") Open 'regedit' (Windows key + R, then type regedit) Expand the HKEY_CURRENT_USER folder Expand the "Software" folder Expand the Evernote Folder Click on the second "Evernote folder" so that a list of Values displays on the right Right-Click "EnableHardwareAcceleration" Select "Modify" Set Hexidecimal Value to "0" Select File>Exit to exit the Registry Editor Reopen Evernote Please let me know if the issue continues after completing the steps above. Thanks!