Hi,
I'm a quite heavy daily user of Evernote (Premium) but I only use it on a single computer - and occasionally on my phone to update some TODO list.
Today I went to the web client to check if there is anything amiss -- shock and horror, the last update was from September 11. Since then I've created a few new notebooks, tags, created/annotated/uploaded a ton of documents - none of them are visible on the web client.
I did not run out of quota and since then I got my quota renewed anyway.
I use the web clipper - no issues whatsoever.
A few days ago I noticed that my phone updates were coming through in a weird way, like some collision is happening but I had more important things to do.
One other clue: there is a document in my trash (not sure where it came from) that is impossible to edit on the Windows client. It doesn't have a title, content or anything and it seems to be locked (whatever that means). It cannot be moved or deleted.
In the Tools>Account info, the sync data usage is incremented in a meaningful way.
Log - not sure about that 0% syncstate
Evernote for Windows 6.25.1.9091 (309091) Public
OS: Windows 10.0.19041
[...]
17:03:28 [INFO ] [12308] [1028] 0% Loaded updateCount: 85419
17:03:29 [INFO ] [12308] [1028] 0% Usage Metrics: sessionCount=0
17:03:29 [INFO ] [12308] [1028] 0% SyncState: devices used: 2
17:03:29 [INFO ] [12308] [1028] 0% Client is up to date with the server, updateCount: 85419
17:03:31 [INFO ] [12308] [3156] Client synchronization finished, status: complete
17:03:31 [INFO ] [12308] [3156] * elapsed time: 3s
17:05:04 [INFO ] [2808] [7824] Exiting EvernoteSubprocess.exe
17:05:32 [INFO ] [12308] [10744] Client synchronization started
17:05:32 [INFO ] [12308] [7048] 0% Loaded updateCount: 85419
17:05:33 [INFO ] [12308] [7048] 0% Usage Metrics: sessionCount=0
17:05:33 [INFO ] [12308] [7048] 0% SyncState: devices used: 2
17:05:33 [INFO ] [12308] [7048] 0% Client is up to date with the server, updateCount: 85419
17:05:35 [INFO ] [12308] [10744] Client synchronization finished, status: complete
17:05:35 [INFO ] [12308] [10744] * elapsed time: 3s
17:07:36 [INFO ] [12308] [1984] Client synchronization started
17:07:36 [INFO ] [12308] [5704] 0% Loaded updateCount: 85419
17:07:38 [INFO ] [12308] [5704] 0% Usage Metrics: sessionCount=0
17:07:38 [INFO ] [12308] [5704] 0% SyncState: devices used: 2
17:07:38 [INFO ] [12308] [5704] 0% Client is up to date with the server, updateCount: 85419
17:07:40 [INFO ] [12308] [1984] Client synchronization finished, status: complete
17:07:40 [INFO ] [12308] [1984] * elapsed time: 3s
17:09:40 [INFO ] [12308] [13192] Client synchronization started
17:09:40 [INFO ] [12308] [7716] 0% Loaded updateCount: 85419
17:09:42 [INFO ] [12308] [7716] 0% Usage Metrics: sessionCount=0
17:09:42 [INFO ] [12308] [7716] 0% SyncState: devices used: 2
17:09:42 [INFO ] [12308] [7716] 0% Client is up to date with the server, updateCount: 85419
17:09:44 [INFO ] [12308] [13192] Client synchronization finished, status: complete
17:09:44 [INFO ] [12308] [13192] * elapsed time: 3s
17:09:57 [INFO ] [9672] [13688] Starting EvernoteSubprocess.exe : 9672
17:09:58 [INFO ] [2800] [10436] Starting EvernoteSubprocess.exe : 2800
17:09:58 [INFO ] [9984] [10188] Starting EvernoteSubprocess.exe : 9984
What do I do? Most important thing is not losing these documents.
Thanks!