Austin G

Thank you for your patience while we reviewed this report. We’ve determined that the issue reported is not a breach of our security protocols and no unauthorized access occurred. These IPs are from a network service provider used by Evernote. The access history listings were triggered by the login activity from your devices and should have been listed under your IP. We should not have listed them as separate logins and we’ve made adjustments to avoid this moving forward. Please let me know if you have any other questions or concerns.

@ChrisEvernoteWe apologize for this experience. Please save and DM your logs so we can look into this further: 1. Select Help > Activity Logs > Save As 2. Save and send the .zip to me here in a direct message. Thanks!

Hi, Thanks for this report. We're looking into it. Would you minding sharing your app logs? Please select: Help > Activity Logs > Save As, and send them to me here in a direct message. Thanks.

Thanks for everyone's patience while we worked on the fix for the merge issues with HTML content notes. The fix is scheduled for our 10.19 release. Please let us know if you spot any issues after updating to 10.19. This release should be available within the upcoming weeks. You'll see an in-app prompt when it's available. thanks again.

this issue should now be fixed in version 10.17.6 of the app store version. This version is in the process of rolling out to all customers now. If you still see the issue on 10.17.6, please try these steps: Select File > Sign Out Select the option to delete the local app data Sign back in Thanks

Thank you for these reports. We are working on a fix for this now. As a temporary workaround, switching your display language to English here should fix the problem: https://www.evernote.com/PersonalSettings.action Thanks for your patience while we work on a fix.

Hi. Thanks for reporting this sharing problem. To help isolate the issue please try using Evernote Web to share the notes: https://www.evernote.com/client/web Please let us know if the issue continues on Evernote Web. Thanks!

thanks @Jarod Weaver. This may be caused by known issue that can occur when tasks are created in notes shared to your account. We're working on now. Please use these steps to resolve this issue in while we work on a fix: 1. Go to File > Sign Out from the menu bar 2. Select the "Remove my Evernote data from this device" option, then click Sign out 3. Restart your computer 4. Sign back in to Evernote Please let me know if you're still having trouble after following the steps above or if you did not create tasks in notes shared to you.

Thanks everyone for your patience while we continue to work on a fix. We were unable to identify a fix by our scheduled 10.13 release date, but will release the fix as soon as we can. I will post an ETA for the fix ASAP.

Thanks for these reports. We're looking into this now. I'll post an update on the fix here ASAP. Thanks again!

Thanks for these reports! We are working on a fix for this issue that is scheduled for the next release. Until this issue is solved we found that sometimes quitting the app or closing the note and reopening fixes the issue. Thank you for your patience while we work on a fix.

Thanks for this report. We are looking into this. Please try these steps to help isolate the issue. Go to https://www.evernote.com/PersonalSettings.action Toggle the option to enable/disable the version 10 + Select Go to Notes Please let us know if the same issue occurs with the Version 10 of Evernote Web disabled or enabled. Thanks.

Thanks for your patience. This should be fixed in version 10.16. Please let us know if you still see this issue after updating to that version. You can get version 10.16 now from here: https://evernote.com/download/

Hi. Sorry for the delays. I see we've since followed up on your report via email. I reviewed the images and I'm happy to help. Please select View > Note list to show the notes in your notebooks.

Thanks everyone. We are working on a fix now. I will update this thread when I have more info on the fix.

Thanks for this report. We are looking into this now.

Thanks for these reports. We're working on this issue now. The issue appears isolated to links created from legacy clients and skitch. Please use our Version 10+ clients or Evernote Web to get the links as a workaround while we work on a fx.

Sounds like you may have logged into a separate empty account. Please check the device last used to access the notes and confirm the email you used to login on the mac matches.

Thanks for these reports and the logs. Please try these steps to troubleshoot this issue: Go to https://www.evernote.com/PersonalSettings.action Uncheck "Enable V10+ web client" Select "Go to notes" Please let us know if the issue continues after disabling the V10+ web clients option. Thanks

Version 4.6 may not sync. Please log into Evernote Web to verify notes are syncing.

Thanks for these reports. Please DM me your browser console logs using these steps 1. Go to https://www.evernote.com/client/web and reproduce the problem. 2. Select the options icon **(⋮)** in the top right corner of the Chrome Window 3. Select **More Tools > Developer Tools** 4. In the Developer Tools Window, Select **Console** 5. Right-click a blank section of the Console Window 6. Select **Save As...** 7. Save the console logs and send them to me here in direct message thanks again

I understand the issue is isolated to viewing the note using the public share link. You should see a scrollbar below the table to scroll and see the rest of it. If that's not the case please post the link here or send it to me in a DM if you do not wish to post it here. Thanks

Thanks for this report. We're looking into this now.

@markjlThanks for reporting this issue. There is a known issue where recently tagged notes or recently installed clients may demonstrate this behavior. We are working on fixes for those issues. How long ago were the todoist tags added to these notes? If you try again now does it work? Lastly, does the same issue occur when using evernote web: https://www.evernote.com/client/web?

thanks @bobrep. Yes there are two separate accounts tied to two different addresses. Looks like both accounts were created in 2016 and the gmail account has been in use since. Use these steps to merge the content of your two accounts: https://help.evernote.com/hc/en-us/articles/209004867-Merge-the-contents-of-two-Evernote-accounts The steps ask you to export the notes from one to the other. Since it sounds like your gmail account contains most of your content I recommend moving your notes from the comcast account into that account. Even if you already upgraded the comcast.net account. We can sort out the billing after the accounts are in order easily. In my experience It's easiest to keep the content in the account that has more notes and notebook, and move the notes from the account with less content over. Once all the notes are in the single account we can update the email address to your desired address and move the paid subscription over. I'll follow up with you in our email thread to continue to assist, but for anyone else that falls into this scenario the process outline is: Export notes from account with less content into account the account that contains more content Ensure anything you need in the smaller account has been exported and saved into the large account downgrade, refund, and deactivate the smaller account update the email on the larger account to the desired email upgrade the account PS I redacted your emails from your post above for your email security because spammers sometimes like to abuse emails posted on forums.