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dwlloyd

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  1. I keep seeing an occasional popup dialog box that asks for my Evernote password in order to sync, but the dialog does not identify itself as coming from Evernote. For all I know, some malware wants to trick me into giving it my Evernote password! I have three issues with this: 1) Why does your application, which is running on my home computer, EVER need to ask for my password after the one-time installation? (I also have problems with Windows telling me certain functions are only available to my network administrator--which makes no sense on a home machine, and I suspect the two issues may be related. I don't trust Microsoft's malicious adware, so I block unwanted "features" that cause Windows to assume my machine is in a corporate environment. I can usually work around those "ask your network administrator" problems, but they are a constant annoyance. Ironically, Evernote is the ONLY reason I haven't migrated permanently to Linux. I often boot my computer to Linux because of its much better security, and just use Evernote's web interface, but I haven't found a way to scan documents into Evernote as seamlessly in Linux as it is in Windows.) 2) If you MUST ask for a password, PLEASE make it clear it is Evernote asking for the password! Your dialog looks suspicious. I usually hit "cancel," and then go to Evernote and click on "sync." Then, when it asks for my password again (why?) I know it is OK to enter it. 3) Every time you ask unnecessarily for my password, you jeopardize my security, because I must look up my password, copy it to the clipboard, where any malware that might be running on my machine can access it, and paste it into your form (because I cannot remember a password that is long enough to be secure, and because I have a short-term memory problem due to a brain injury that makes copying a password visually and retyping it impossible for me--I often have to call someone to come and enter my password for me, which sort of defeats the whole purpose of having a password!). If you really do need to regularly verify my identity, couldn't you let me use my YubiKey for that?
  2. Linux KDE Neon using Chromium browser. I installed the "pop-up as tab" extension to overcome the inability to clip popup windows (for whatever reason that escapes me, my bank likes to provide reports in insecure popup windows that I normally block because they can bypass the protection provided by browser extensions). The extension converts all popup windows into tabs that are protected by my security extensions, and that can be clipped by Evernote. After I installed this extension, I attempted to clip the chrome webstore page to save the documentation of how this extension works, and I got the error message copied below: Chromium Version 63.0.3239.84 (Official Build) Built on Ubuntu , running on neon 16.04 (64-bit) Evernote Web Clipper Version: 6.13.1 Updated: December 15, 2017 Size: 3.79MiB Due to the restrictions set by the browser, you cannot clip this page I tried to check the page source code, but I could not find anything in the HTML code to explain why the page could not be clipped. This is an image of the page.
  3. A frequent problem I encounter is accidentally closing Evernote when I'm trying to minimize the window as I continuously reference information while creating a record. When I accidentally close the program instead of minimizing the window, I immediately get a "syncing" message. I try to cancel that because syncing means an incomplete edit will be replicated, often with misleading information, I don't want to be synced under any circumstances until the editing is finished. However, hitting cancel on that pop-up doesn't prevent syncing, nor does it prevent closing the program. Then I see another pop-up that warns that closing the program will interrupt clipping capability. Hitting cancel there also does not prevent closing the program. Usually, I have to watch the program continue syncing a record entry that should not be synced, and then I have to restart the program, find the incomplete record I was working on, and with all that distraction of my work, I often have to spend several minutes trying to figure out where I was in the editing process, and if I can't figure out where I left off, I have to go to history, restore the state of the record from before the last edit, look up the information I was editing, and start over. In a worst-case scenario, data gets corrupted, and my limited work-time prevents me from making corrections. I need a way to stop syncing at a moment's notice so incomplete edits can NEVER be synced because MOST of my corrupted data issues stem from premature syncing that prevents completing an edit. It is common for incomplete edits to create false information if syncing interrupts editing a record. I need the program to confirm that I intend to close the program. If this interferes with how others use the program, then please make this feature something that can be toggled on or off. I need the option to disconnect the program from the internet and to work offline. Especially when I am doing research, I often need to have a lot of browser tabs open at once, and I need to minimize all other internet activity so my searches are as responsive as possible, and not bogged down by background activity such as syncing. If I need to close the program, it is often because I am experiencing network problems, and I need to prevent unnecessary network activity. If the program automatically syncs on closing, it defeats the purpose of closing the program or resetting the computer to stop background internet activity. Due to the FCC's backward action on net neutrality, I am forced to rely on a VPN to keep my ISP out of the business of snooping on my activity and inserting ads into search results that often invalidate search results while allowing them to throttle database activity. My data throughput is cut significantly if I don't use a VPN, which is especially taxing to programs like Evernote that need to sync data. PLEASE do not attempt to use Google's horribly flawed location services to verify my identity. It is relatively simple for your program to check a couple of data points from the hardware BIOS to verify that your software is running on a computer the user set up. Since my virtual location can jump continents at any time based on best bandwidth considerations, it is a problem when your clipper software suddenly requires me to re-identify myself. Further, asking me if I intend to use this "new computer" cannot result in gathering information beneficial to security, since neither my desktop computer's configuration nor its location has changed.
  4. This was an ongoing problem before Windows 10, and it got worse with Windows 10. I agree it's probably due to database size (I have over 27,000 notes), and it is also due to Evernote trying to index WHILE documents are being edited--based on some seriously flawed reasoning about when indexing should occur. Either completely separate indexing functions, and assign a different processor to do it, or don't ever index while the user interface is active. I don't know how Evernote works "under the hood," but when I was a programmer in the 1990s to just prior to 2010, I used a replication database that did nothing but track changes to single records from multiple locations (which can happen when a person uses the online interface to look up records while editing records from the application). The replication table was common to the WAN and consisted of a table name, record ID, change timestamp, field ID, a pre-edit value, a post-edit value, and a priority assignment that a separate process could manipulate to resolve congestion. The operator interface would always edit local data only, both to a local database and to the replication table. Their local record was locked as they edited on a first-come-first served basis, and replication records were locked on a field-by-field basis the same way. Edits to a particular field would fail if the same field was being edited at another location (in another town) but the user could decide whether to save other edits or to abandon the whole record. This method worked so well that it was possible to maintain the integrity and synchronicity of hundreds of records per hour even when the local networks were tied via telephone links. Consider whether there is a way to change how Windows prioritizes Evernote database operations. Also, consider whether a different database engine could be working instead. I had a lot of success with Postgres in the past when I was a programmer. (I was disabled ten years ago by a brain injury, which took away my ability to program, and also accounts for my dependence on Evernote to accommodate my disability.) Use a database engine that is designed for high-volumes of data, and while you're at it, give us the option of using SQL queries to simplify the process of finding records! The advice about rebuilding is one of the same answers I always get when I call about this problem, which I have done regularly over the years. Neither suggestion (Re-creating and Reindexing) has ever provided significant help, and before I switched to using SSD drives, rebuilding and re-indexing always took about two weeks. Since switching to SSD drives I have gotten the rebuild and re-index to take under two days. It might be worth the sacrifice if it fixed anything. What does help is rather drastic, because I have to reboot afterward, but I close all programs on the computer including Evernote, then I kill all background processes using process manager, and then I restart only Evernote and allow it to catch up, which takes about an hour. Then I reset my computer to use it. This is a drastic way to have to fix a common problem. It is my opinion that Windows purposely de-prioritizes Evernote so people will by their woefully inadequate failure, "OneNote," which doesn't have any of the interoperability with other OSs (I wish it supported Linux, and I'd stop messing with Windows entirely. Linux database management doesn't prioritize Windows TOYS that I will never use over the important applications like Evernote, that I depend upon.
  5. I have done that in some cases, but I consider it a poor work-around for a problem that needs a real fix. The reason it is messy to add text to a clipped note is because we cannot do it using HTML code. My suggestion would add a division within the HTML code that would solve the messiness. The text I was wanting to add was for the purpose of ensuring image text would be indexed. I realise tags could accomplish the same goal, but I'm trying to reign in tag complexity so Evernote can run more efficiently on a database with well over 100,000 notes.
  6. My requested feature is an addition to the Evernote top menu. From the top menu, select <Format> From the format menu, select <Paragraph> At the top of the paragraph menu please add <New Paragraph> The purpose of this requested feature is to provide a means to change formatting to manually add content or comments to an existing note that was clipped from a WebSite. I assume you can implement this feature by putting a <div> tag represented on-screen as a thin grey line, and a blank line where the user can type with default (or customizable) formatting, followed by a </div> tag represented on screen as another then grey line. An example note in which I was unable to add an unformatted set of notes after the section that was clipped from the web is: http://www.evernote.com/l/AArO5hgbOwlNq7iTftgIte9fLbuDoLq5Wus/ That is my mail request and it is the purpose of this email. However, as I have been writing this note, I wished it were possible for me to identify myself to you as a premium user without making my account details available to those who see this post. Your software does not provide a simple means of allowing a customer to uniquely identify him/herself with an account ID or account number. Since I have two Evernote accounts, it is often a cause of confusion when trying to discuss program issues, since my default email has a different Evernote account than the one I use most of the time. Thank You.
  7. Keeping data down is not a useful response. I use Evernote to accommodate memory loss after a brain injury. I need all my notes. My records used to exceed 80,000, but a lot of them were lost when I had to rebuild the database. I'm now back up to 75,000+ records. I looked up this topic in the hope of finding recommendations on Windows service settings to change for faster responsiveness. I also hoped to find home router settings to prioritized certain ports and protocols and helper programs in order to prevent not responding errors. "Not Responding" is inexcusable. I used to be a programmer working with very large databases, and it is not difficult to replicate only those records that have changed. It is not difficult to coordinate updates from multiple workstations by flagging a server copy of a record, or even a server copy of a specific field in a record, to mark that field not available for editing (by changing the background color of the field) It only takes sending a few numbers back and forth, which is no issue at all, to prevent any situation in which replication of data between multiple workstations would cause a program to fail to respond. Especially given the fact that database size is related to this issue, it is obvious data is not being replicated intelligently. It appears large blocks of data are needlessly being replicated and re-replicated in order to cause a problem like this. My continual frustration is that when I have a few minutes to scan some mail, I don't have the opportunity to also write a note or add tags, because Evernote goes into a continual mode of "not responding" after the first edit, which I often have a dozen edits to do if I have any to do at all. Worse, with my disability, interrupting my ability to make edits effectively ensures those edits won't be made, reminders won't be set, and related records won't be properly tagged. Data input must be optimized and searches must be optimized. The way to do that is to eliminate blind updates of large data blocks, replacing them with short packets with record number, field number, time and location information that enables multiple workstations to coordinate updates, and allows continual replication of only those portions of records that are changed to the central repository. It should not take any longer to update a single record in a 100-record database than it takes to update a single record in a 100K-record database. It should never take longer to update a record that has 2 clients attached than it takes to update a record that has 20 clients attached because each client should be handling only its own update needs based on a shared replication table.
  8. I've been a premium user for many years.This new interface is USELESS!!! It doesn't find anything I search for. I did not request the new interface. I just came up on its own, and I can't find a way to fix it. WORSE, in the "help" section of the program, clicking help takes me to a screen that prompts me to log in, but logging in takes me to the new interface which has no means to reach help. Just now I tired to find my favorite flaxseed pancake recipe to fix for breakfast, and I typed "Flaxseed pancake recipe,' expecting the recipe to be the first response, as it always has been in the past. Instead, I got three spam messages that somehow got into my account, none of which mentioned Flaxseed. So I entered my flaxseed tag, and I got thousands of hits, which was going to take too much time to go though. I tried my recipe tag, and that provided a more useful group, but still with far too many hits to quickly find what I needed. I tried Pancake as a tag, but apparently I don't have that tag. However, what I wanted, was apparently impossible, which is to search for all three limiters. This interface doesn't allow a way to combine tags, or to limit text searches with tags! Worse, it shows so little information about each hit, and so few hits per screen that it is impossible to find anything. I"m used to the old interface, which looks just like the program, acts like the program, did searches BETTER than the program, showed me a screen-full of choices that I could evaluate at a glance, and easily run through a couple of hundred hits until I found the specific record I needed. The WIndows interface freezes if you try that, and I can't wait the 15 minutes it takes to unfreeze every time I search it.
  9. By the way, clicking "Help" in the program takes me to a screen that doesn't know I"m a premium user entitled to receive help. So I log in, and suddenly I'm in this useless web interface that has no means to request help.
  10. I've gone back to the old interface every time I"ve tried it..This new interface is USELESS!!! It doesn't find anything I search for. Just now I tired to find my favorite flaxseed pancake recipe to fix for breakfast, and I typed "Flaxseed pancake recipe,' expecting the recipe to be the first response, as it always has been in the past. Instead, I got three spam messages that somehow got into my account, none of which mentioned Flaxseed. So I entered my flaxseed tag, and I got thousands of hits, which was going to take too much time to go though. I tried my recipe tag, and that provided a more useful group, but still with far too many hits to quickly find what I needed. I tried Pancake as a tag, but apparently I don't have that tag. However, what I wanted, was apparently impossible, which is to search for all three limiters. This interface doesn't allow a way to combine tags, or to limit text searches with tags! Worse, it shows so little information about each hit, and so few hits per screen that it is impossible to find anything. I"m used to the old interface, which looks just like the program, acts like the program, did searches BETTER than the program, showed me a screen-full of choices that I could evaluate at a glance, and easily run through a couple of hundred hits until I found the specific record I needed. The WIndows interface freezes if you try that, and I can't wait the 15 minutes it takes to unfreeze every time I search it. This last time, I did not request the new interface. I just came up on its own, and I can't find a way to fix it. I've been a premium user for many years.
  11. You are correct. I try to be a polite person, but as an American, I feel offended by out-of-context body-part/function references, because they seem to be intended to be disrespectful, whereas random references to violence are such a mundane thing that they don't register in my mind. Real violence would offend me greatly, but I don't comprehend the European response to violence, nor do I understand why that would have something to do with children. Do Europeans imagine talking about violence incites violence? I think we have a whole continent that demonstrates that's not so. Of course, I tend to forget that Europeans also tend to think the US is like the "wild west" seen in "Cowboys v. Aliens." (The era of herding cattle great distances died with the establishment of State boarders between Texas and Kansas.) However, I'm still trying to figure out whether I can use cortana in Windows 10, or if I need to switch to using Chrome entirely so that I can dictate notes to Evernote, and make use of all the Evernote integration between other apps I have become dependent upon over the past six years, without having to get my experience "muddied" by having to use, Edge, or OneNote, none of which simply do what my current suite of Ok,Google, Chrome, Evernote, my phone conversation transcription software and Gmail accomplish for me effortlessly. I either want to replace Cortana with "Ok, Google," or I want Cortana to work with Evernote by default. (Duplicating in Evernote would be fine also, as long as those extraneous One Note records pose no security issues.
  12. I need to make a payment on a new account. Generally the quickest way to find account information generally is to look at my scanned receipts. Since I was already in my browser (and I plan to move to Linux where Internet Web is my only current option) I decided to give the new interface another try. In the brief period of time I tried the new interface, these were the issues I encountered. I love your product. I couldn't function without it. I hope these comments are seen as helpful. No dates are displayed (pretty much the most common and most important field I ever look at is the date. That field informs me of the pertinence of the record regardless of the kind of search I'm doing. Less information generally displayed. It is much more difficult to find a record if I can't see all tags, folder information, titles, attachment types, and most of all, dates (both created and modified) Slow and unresponsive to searches. While I realize that a slow response is not always under your control, failing to provide some kind of response to a user action can be confusing, and can cause the user to interrupt progress on a search. Just changing the background color of the text, while searching would be very helpful. Not as intuitive to use. I know how to use the Desktop interface. I expect to see the same options in approximately the same areas on the screen. Have you considered designing your web interface using swappable style sheets, so that one basic design can be viewed multiple ways? I have not tried using the new interface to create new records. That may be the area where your new product shines. If so, I'm not likely to notice as long as my main need relates to finding records quickly. My usual pattern is to drop records into Evernote from other sources, and then add tags, and adjust formatting so the records look OK in Evernote.
  13. Reinstalling Evernote has never been a simple task for me. My SSD boot device doesn't have room for it, and installing it on my HDD only works in Windows 7 compatibility mode. Then I have to trace all references to Evernote paths in the registry to make them point to drive E:.I don't doubt reinstalling it works, but the problem would appear to be with database connections that surely would be easier to fix than reinstalling the program.
  14. Friends don't let friends run IE. Loading or updating IE is NOT an acceptable solution. I use Chrome because it sandboxes all internet sessions by default, it runs its own Java virtual machine, its own Flash, and it has the most complete set of antispyware tools. If Evernote depends on IE, or any other specific browser, that is a serious security issue. I came here looking for specific firewall settings to prevent difficulties with Evernote. What are those settings, or where can I find them?
  15. I suddenly lost over 4000 records from my Desktop client in mid-May, and none of my records from prior to mid-May had attachments. Since nearly all of my data consists of attachments, I effectively lost all of my data except what I had entered since mid-May of 2014. I had been using Evernote since 2007, and since a car hit me in 2011, causing a brain injury that took away all of my current event memory except for a short window that eventually completely fades within two weeks, Evernote has been my life-line to vicariously experiencing my own life through all of my captured notes, phone calls, and scanned snail-mail. Around the beginning of June I discovered I could go into the history of each note and restore a version prior to mid-May to recover my notes, and I did that with hundreds of notes, to the exclusion of any other activity (I know because of all of the notes and correspondence from that time.) The end of the first week of June, Tech support finally had me uninstall Evernote and install a version from last March. Then they had me delete a file from my data directory that forced Evernote to reindex every record. Back in March, I had purposely reverted the version of Evernote I had been using, because that March update slowed down my computer to the point that I could not do anything. I experienced the same slowness when I reinstalled that update in June. It took that old update six weeks to reindex the first 3000 of those 4000 records, and finally all Evernote activity ground to a halt. Worse, I could not get a response from tech support for nearly a week, and the automated messages I did get were in Russian. My simple question that I kept repeating in my tech support requests was "Evernote appears to be failing to run because it wants to update itself rather than continuing to reindex records." I finally got a reply from someone who assigned a new issue number, and seemed to have had no idea of what I had been experiencing. I replied asking to speak only to the specific tech support person who had previously helped me get the reindexing started. I don't remember what happened after that, and I don't have any more notes from then. My next note was a summary I had written for myself that said I finally allowed Evernote to update, and once it did, it started slowly reindexing a remaining 1500 records (a larger number than my previous notes said remained to be reindexed). It took three days to finish reindexing the remaining records. When it was done, My oldest records were back, but I would occasionally still find records with no attachments. I discovered that each of the records with missing attachments had duplicate records that did have attachments. I also discovered a pattern that allowed me to do a search that included only those records, unfortunately I did not record what that pattern was, so that's also forgotten. In the end, about ten days into July, I stopped finding records with missing attachments. I never want to go through that again. Yesterday, I discovered I could not use Evernote at all, and the problem continues today. I have sent many reports to Evernote, and have not received any responses. I get a Microsoft C++ runtime error that says it cannot find Evernote.exe. I found a Microsoft page that offers to fix the problem, but first I need to know which version of the runtime Evernote uses. I was searching for that information when I encountered this forum thread. (Disclaimer: It is tough trying to function as if I remember things that I only know because I read them in my notes. Fortunately, my memory for facts has not been affected by my brain injury. My neuro-psychologist says there is no such thing as "event memory," but rather the brain looses its ability to keep track of the sequence of events. Regardless, my memories before my accident are sharp and clear, as are my memories of information I have read, but I stopped experiencing life the way I used to experience it, as of my accident in 2011. Since I do have on-going memory problems, and since there is a tendency for the brain to make up false memories so it can "hook" onto something to assimulate new information, I'm never entirely sure that all of my details are entirely correct. I am confident, because of all of my notes, that the big-picture I'm reporting is correct, but some details may not be true.)
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