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Everything posted by Austin G
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Same issue here: https://www.evernote.com/shard/s373/sh/c9678945-dc1f-e2bf-4175-ef96fcfeef0e/v0EZ0kV2GNd34uaL6w3EyxzLoZAs2R-ar6NJN_ktPVJVS00VEmqIcVoPyQ I downloaded the .jpeg on my mac and attached it to a note using the desktop app. But it doesn't seem specific to a certain device or method of attaching the image. I had the same issue when attaching images using the web app. I'll also submit a ticket. Thanks @agsteele! 🙂
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Hyperlinks don't work on desktop
Austin G replied to AWallace's topic in Evernote for Mac Issues (Versions 10.0 and above)
We're looking into this now. Thanks for the report! -
Thanks for this report. We're looking into this now. Please send me your activity logs in a DM when you get a moment. Click the search icon located near the Windows button. Search for %appdata% and press Enter. Click inside the Evernote folder, then click inside the logs folder. Select all files, then right-click and select Send to > Compressed (Zipped) Folder. Save and attach the zipped file then Send them to me in a direct message here Thanks
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If you installed the application from the Microsoft App Store it will not be listed in the control panel, but is should be in the "Apps and Features" section. Please try these separate steps to uninstall the app: https://support.microsoft.com/en-us/windows/uninstall-or-remove-apps-and-programs-in-windows-10-4b55f974-2cc6-2d2b-d092-5905080eaf98 Which browser are you using when you try install the app https://evernote.com/download? To help isolate the issue please try using the Edge browser.
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@Happy ChapThanks for this report, we're looking into it now. In the meantime, please try these steps to fix this: Go to File > Sign Out from the menu bar. Select the "Remove my Evernote data from this device" option, then click Sign out. Sign back in to Evernote. Please let us know if the issue continues after completing these steps.
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Apple account to log in
Austin G replied to try's topic in Evernote for Mac Issues (Versions 10.0 and above)
Hello. Thanks for this report. We're looking into this issue now. We will post updates here: status.evernote.com If you created the account using Sign in with Apple using can access your notes using these steps: https://help.evernote.com/hc/en-us/articles/360058137073-What-to-do-if-Sign-in-with-Apple-is-temporarily-unavailable -
Hello. Thanks for these reports. We're working on a fix for this issue now. In the meantime please reinstall the app as a workaround. After reinstalling there should be no problems when sharing to Evernote. Please let us know if that's not the case. Note: Notes created by sharing to the Evernote app can sometimes take up to 30 seconds to appear within the app, as @EZ-KEELmentioned. We're working on improvements to reduce this time. This is separate from the original report affecting version 10.25 where items shared to Evernote never save. Again, please reinstall to resolve that issue. Thanks for your patience while we work on these improvements!
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@tranquillity This is likely related to our service issue today, and should now be solved. Please let us know if the issue continues.
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Evernote for Android won't load (SSL issue Error) [2/1/21]
Austin G replied to z1ts's question in Mobile Answers/Solutions
Thanks for these reports. We're looking into this now. I'll post an update here ASAP.- 133 replies
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- 1
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- ssl
- error code 4
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(and 2 more)
Tagged with:
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Evernote for Android won't load (SSL issue Error) [2/1/21]
Austin G replied to z1ts's question in Mobile Answers/Solutions
Thanks for this report. We're looking into this now.- 133 replies
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- 1
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- ssl
- error code 4
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(and 2 more)
Tagged with:
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log4j exposure status in Evernote?
Austin G replied to Carl923's topic in Evernote General Discussions
Hey Folks. We are aware of the LOG4J2 vulnerability and our team has thoroughly investigated this issue. Evernote has upgraded the relevant components of our infrastructure, and is confident there was no impact on Evernote users at any time. No updates were required for Evernote apps, and no action is required by Evernote users. Please let us know if you have any questions or concerns. -
Oops, we encountered an error on all my notes
Austin G replied to Kostya Vyrodov's topic in Web Client Issues
@Kostya VyrodovThanks for the report. Can you confirm if the issue is still happening? We believe the issue is now solved. Please let us know if that's not the case. thanks! -
Hello @VasilyB. Thanks for this report. We're looking into this now. We've just made some adjustments on our end that may fix this. Please confirm if the issue continues. Thanks.
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We're working on a fix for the crashes triggered by right-clicking in the note. I'll reply here once it's resolved. In the meantime disabling check spelling while typing should help mitigate this problem. Select: Tools > Preferences > Check spelling while typing to disable it. Thanks for your patience while we work on a fix.