pansovic 70 Posted April 26 Share Posted April 26 to access my evernote I needs 2 step verification but phone got stolen. How to access my Evernote and avoiding that the bthiefs delete all my content? To access my Evernote, I need 2-step verification, but my phone was stolen. How can I access my Evernote without letting the thieves delete all my content? Link to comment
VincentC 347 Posted April 26 Share Posted April 26 Use the emergency codes that you hopefully wrote down and saved when you set up the authenticator. Otherwise I suspect it may be that you need Evernote support. Vinnie Link to comment
Level 5* gazumped 12,066 Posted April 26 Level 5* Share Posted April 26 Also see https://help.evernote.com/hc/en-us/articles/22644890823315-Two-step-verification-issues 1 Link to comment
pansovic 70 Posted April 26 Author Share Posted April 26 I read the article and reached out to support, but I've been waiting for days, which is quite incredible given the sensitivity of the subject. Link to comment
Level 5 PinkElephant 8,807 Posted April 26 Level 5 Share Posted April 26 Support is quite inundated - we as other users can't really help you with this. We can just ask you to be patient, or use the ticket list on the help pages (requires a login) to look after the ticket. For the future these steps can make sure your account is safe: Store the 2FA codes safely and where you can access them, for use whenever the dynamic code is not available Make sure your phone is safe, using the different locking options and biometrics. You can in addition set up these measures for the EN account as well if you wish (Remark: I personally don't use it) Use an Authenticator that can be use on several devices, not only on a single one. I personally use Authy as independent authenticator app, synced over several devices. Link to comment
kkarney 146 Posted April 26 Share Posted April 26 1 hour ago, pansovic said: I read the article and reached out to support, but I've been waiting for days, which is quite incredible given the sensitivity of the subject. Unfortunately, there is no support. It doesn't matter how critical your problem is. This is a HUGE issue, which doesn't seem to bother a lot of folks on these forums. You are paying for this product. You should get support. Especially in a critical situation like this (but, I would argue, in any situation, given the price we're paying). I hope you find a solution to your problem! 2 Link to comment
pansovic 70 Posted April 26 Author Share Posted April 26 5 minutes ago, kkarney said: Unfortunately, there is no support. It doesn't matter how critical your problem is. This is a HUGE issue, which doesn't seem to bother a lot of folks on these forums. You are paying for this product. You should get support. Especially in a critical situation like this (but, I would argue, in any situation, given the price we're paying). I hope you find a solution to your problem! I totally agree. It's really unacceptable to experience this level of support, but here we are again, on the forum, complaining to each other about Evernote. 2 Link to comment
Paul A. 677 Posted April 26 Share Posted April 26 100%. A premium-priced product should also have premium support. 2 Link to comment
Solution Reuven 32 Posted April 27 Solution Share Posted April 27 Download the Google authenticator app on your new phone, log-in to your account, and all your accounts will be there. 1 1 Link to comment
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