FrankC 74 Posted August 22, 2023 Share Posted August 22, 2023 Wonder if anyone else is having this problem with the web clipper. Tried to do a web clip today - full screen, it appeared to work, but the note is completely blank (not even a "cannot render image" error). Two other things : (1) The note snippet shows a preview of the image (2) If I generate a shareable link for the note, the link displays the note correctly ! However, the desktop, browser and Android versions of the note are all blank. Windows 10. Evernote 10.60.4. Web Clipper 7.33.1.558-6df0260 I can create a note and paste in an image from the same web page (using a 3rd party web clipper) which does work. I have tried restarting Evernote, rebuilding the local copy of the notes, and rebooting with no success. Any other suggestions before I contact support ? Link to comment
JimmyPhones 0 Posted August 22, 2023 Share Posted August 22, 2023 I'm in the same boat. Seemed to start this morning... The thumbnails show correctly, but notes are blank after clicking into the note. Also all the blank notes are "stuck" on "saving" Link to comment
FrankC 74 Posted August 22, 2023 Author Share Posted August 22, 2023 Didn't notice the "Saving", but same here. The manually created screenshot (using Screenshot Captor) displays correctly and doesn't show the "Saving" text. Going to contact support now. Link to comment
Level 5 PinkElephant 8,695 Posted August 22, 2023 Level 5 Share Posted August 22, 2023 After clipping the note showed briefly like this. After maybe 3-5 seconds it changed, the clip appeared and the syncing info switched to normal. Link to comment
FrankC 74 Posted August 22, 2023 Author Share Posted August 22, 2023 3 minutes ago, PinkElephant said: After clipping the note showed briefly like this. After maybe 3-5 seconds it changed, the clip appeared and the syncing info switched to normal. Tried it again just now, and successfully clipped a new note - as you report. My original note + subsequent test notes are still blank. So, will have to put it down to some sort of syncing glitch. What I don't understand is why the shared link worked, while the note in the app stayed blank. I will wait and see if the blank notes appear correctly and report it, if not. Link to comment
Daniel1981 0 Posted August 22, 2023 Share Posted August 22, 2023 I am also having the same issue, the thumbnails are shown correctly in the notes panel, but the content is blank when I click on them. Any update about this? Link to comment
Level 5* gazumped 12,021 Posted August 22, 2023 Level 5* Share Posted August 22, 2023 There was a system outage around that time. 1 Link to comment
FrankC 74 Posted August 22, 2023 Author Share Posted August 22, 2023 Logged a call anyway, but glad to hear it was temporary. However, everything else appeared to be working until viewing the notes. My original + test notes are still blank. Link to comment
Level 5* gazumped 12,021 Posted August 23, 2023 Level 5* Share Posted August 23, 2023 Hmmn. Check in another client, and if you see the content there, just duplicate the note. Link to comment
Dave Green 260 Posted August 23, 2023 Share Posted August 23, 2023 I also had this issue. I was able to resolve by (the hack): Export the note, note backlinks and notebook Delete the note Import the .ENEX file Move the note from import folder back to its correct position. Fix each of the notes that point to it (from the backlink information) In many cases, there are no backlinks to deal with, so it is not as bad as it looks. Link to comment
Daniel1981 0 Posted August 23, 2023 Share Posted August 23, 2023 I tried to export the notes, but when I open the new file it is still empty. Link to comment
FrankC 74 Posted August 23, 2023 Author Share Posted August 23, 2023 Left it overnight, and the blank notes (from web clips) have now reappeared. Tested clipping again this morning and all appears to be OK. Link to comment
FrankC 74 Posted August 23, 2023 Author Share Posted August 23, 2023 10 minutes ago, FrankC said: Left it overnight, and the blank notes (from web clips) have now reappeared. Tested clipping again this morning and all appears to be OK. Jumped the gun here - still a problem. I checked the problem notes in the Android app this morning, and they were all OK (the reason appears to be that this was on an old tablet, which can only run Evernote 8.13.3). On my phone using version 10.53.1, they remain blank. I then tried the desktop app & the browser version, and they are still blank. Link to comment
Level 5* gazumped 12,021 Posted August 25, 2023 Level 5* Share Posted August 25, 2023 On 8/23/2023 at 10:19 AM, FrankC said: I then tried the desktop app & the browser version, and they are still blank. Try duplicating one of the notes you can see on the old tablet to see whether that note (and maybe some others) pop back into existence. Link to comment
Solution FrankC 74 Posted August 25, 2023 Author Solution Share Posted August 25, 2023 7 hours ago, gazumped said: Try duplicating one of the notes you can see on the old tablet to see whether that note (and maybe some others) pop back into existence. I had tried that originally with no success. However, some combination of time and "messing around" with various things seems to have resolved it - all notes are now visible. One thing that may have helped was updating the Android app, clearing cache and viewing the problem notes. Some notes only became viewable on the desktop app when I had already viewed them on Android. However, this may have been a coincidence. 1 Link to comment
Level 5 Dave-in-Decatur 3,998 Posted August 25, 2023 Level 5 Share Posted August 25, 2023 12 hours ago, FrankC said: I had tried that originally with no success. However, some combination of time and "messing around" with various things seems to have resolved it - all notes are now visible. One thing that may have helped was updating the Android app, clearing cache and viewing the problem notes. Some notes only became viewable on the desktop app when I had already viewed them on Android. However, this may have been a coincidence. Interestingly, a similar-seeming problem that resolved in a similar-seeming way, in the same time frame, is in this thread: Link to comment
FrankC 74 Posted August 28, 2023 Author Share Posted August 28, 2023 Yes, and possibly the same cause -> the 1-hour server problem. Link to comment
Evernote Expert agsteele 3,055 Posted August 28, 2023 Evernote Expert Share Posted August 28, 2023 20 minutes ago, FrankC said: the 1-hour server problem. I'm curious... What's the 1-hour server problem? Link to comment
FrankC 74 Posted August 29, 2023 Author Share Posted August 29, 2023 23 hours ago, agsteele said: I'm curious... What's the 1-hour server problem? As described in the quoted thread in Dave-in-Decatur's post - the one before my last one ("Many notes are blank.....") Link to comment
Evernote Expert agsteele 3,055 Posted August 29, 2023 Evernote Expert Share Posted August 29, 2023 @FrankC Thanks. I couldn't see what made it a '1 hour server problem'. Appreciate the information. Link to comment
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