Web Clipper Problem - blank notes

[FrankC 74]

Wonder if anyone else is having this problem with the web clipper. 

Tried to do a web clip today - full screen, it appeared to work, but the note is completely blank (not even a "cannot render image" error).
Two other things : (1) The note snippet shows a preview of the image (2) If I generate a shareable link for the note, the link displays the note correctly !
However, the desktop, browser and Android versions of the note are all blank.

Windows 10. Evernote 10.60.4. Web Clipper 7.33.1.558-6df0260

I can create a note and paste in an image from the same web page (using a 3rd party web clipper) which does work.
I have tried restarting Evernote, rebuilding the local copy of the notes, and rebooting with no success.

Any other suggestions before I contact support ?

[JimmyPhones 0]

I'm in the same boat.  Seemed to start this morning...  The thumbnails show correctly, but notes are blank after clicking into the note.  Also all the blank notes are "stuck" on "saving"

 

[FrankC 74]

Didn't notice the "Saving", but same here. The manually created screenshot (using Screenshot Captor) displays correctly and doesn't show the "Saving" text.

Going to contact support now.

[PinkElephant 8,126]

After clipping the note showed briefly like this. After maybe 3-5 seconds it changed, the clip appeared and the syncing info switched to normal.

[FrankC 74]

3 minutes ago, PinkElephant said:

After clipping the note showed briefly like this. After maybe 3-5 seconds it changed, the clip appeared and the syncing info switched to normal.

Tried it again just now, and successfully clipped a new note - as you report.
My original note + subsequent test notes are still blank.

So, will have to put it down to some sort of syncing glitch. What I don't understand is why the shared link worked, while the note in the app stayed blank.
I will wait and see if the blank notes appear correctly and report it, if not.

 

[Daniel1981 0]

I am also having the same issue,  the thumbnails are shown correctly in the notes panel, but the content is blank when I click on them.

Any update about this?

[gazumped 11,677]

There was a system outage around that time.

[FrankC 74]

Logged a call anyway, but glad to hear it was temporary. However, everything else appeared to be working until viewing the notes.

My original + test notes are still blank. 
 

[gazumped 11,677]

Hmmn.  Check in another client,  and if you see the content there,  just duplicate the note.

[Dave Green 210]

I also had this issue.  I was able to resolve by (the hack):

1. Export the note, note backlinks and notebook
2. Delete the note
3. Import the .ENEX file
4. Move the note from import folder back to its correct position.  Fix each of the notes that point to it (from the backlink information)

In many cases, there are no backlinks to deal with, so it is not as bad as it looks.

[Daniel1981 0]

I tried to export the notes, but when I open the new file it is still empty.

 

[FrankC 74]

Left it overnight, and the blank notes (from web clips) have now reappeared.

Tested clipping again this morning and all appears to be OK.
 

[FrankC 74]

10 minutes ago, FrankC said:

Left it overnight, and the blank notes (from web clips) have now reappeared.

Tested clipping again this morning and all appears to be OK.
 

Jumped the gun here - still a problem.

I checked the problem notes in the Android app this morning, and they were all OK (the reason appears to be that this was on an old tablet, which can only run Evernote 8.13.3). On my phone using version 10.53.1, they remain blank.

I then tried the desktop app & the browser version, and they are still blank.

[gazumped 11,677]

On 8/23/2023 at 10:19 AM, FrankC said:

I then tried the desktop app & the browser version, and they are still blank.

Try duplicating one of the notes you can see on the old tablet to see whether that note (and maybe some others) pop back into existence.

[FrankC 74]

7 hours ago, gazumped said:

Try duplicating one of the notes you can see on the old tablet to see whether that note (and maybe some others) pop back into existence.

I had tried that originally with no success.

However, some combination of time and "messing around" with various things seems to have resolved it - all notes are now visible.

One thing that may have helped was updating the Android app, clearing cache and viewing the problem notes. Some notes only became viewable on the desktop app when I had already viewed them on Android. However, this may have been a coincidence.

 

[Dave-in-Decatur 3,968]

12 hours ago, FrankC said:

I had tried that originally with no success.

However, some combination of time and "messing around" with various things seems to have resolved it - all notes are now visible.

One thing that may have helped was updating the Android app, clearing cache and viewing the problem notes. Some notes only became viewable on the desktop app when I had already viewed them on Android. However, this may have been a coincidence.

 

Interestingly, a similar-seeming problem that resolved in a similar-seeming way, in the same time frame, is in this thread:

 

[FrankC 74]

Yes, and possibly the same cause -> the 1-hour server problem.

[agsteele 2,951]

20 minutes ago, FrankC said:

the 1-hour server problem.

I'm curious... What's the 1-hour server problem?

[FrankC 74]

23 hours ago, agsteele said:

I'm curious... What's the 1-hour server problem?

As described in the quoted thread in Dave-in-Decatur's post - the one before my last one ("Many notes are blank.....")

[agsteele 2,951]

@FrankC Thanks. I couldn't see what made it a '1 hour server problem'. Appreciate the information.