acebreezy 2 Posted June 8, 2017 Share Posted June 8, 2017 Hello, This website is the worst. I just want to submit a ticket about a issue I'm having. Someone hacked my account and deleted all of my notes. I just want to know if there is anything to get my stuff back. I have reset password. two step verification. and I revoked the other device from using my account. I just need help getting my notes back. someone please help me submit a ticket and try and help me with this situation. 2 Link to comment
Level 5* gazumped 12,059 Posted June 8, 2017 Level 5* Share Posted June 8, 2017 Hi. We're (mainly) users herein the Forum, not Evernote staff. You can reach out to Support directly if you're a paying customer on https://help.evernote.com/hc/requests/new or tweet them if not via https://twitter.com/evernotehelps Link to comment
Level 5* DTLow 5,744 Posted June 8, 2017 Level 5* Share Posted June 8, 2017 2 hours ago, acebreezy said: Someone hacked my account and deleted all of my notes. Deleted notes can be retrieved from the Trash; unless your trash was emptied too Link to comment
gbarry 2,658 Posted June 10, 2017 Share Posted June 10, 2017 Hi aceybreezy: reached out to you via PM and looks like you were able to submit a ticket and get support from our team--hopefully we'll be able to get you sorted. In the near future we'll be improving this experience to make it easier to find support options. You can also submit a ticket directly through this link here, which is available in our Help Center. Link to comment
SaraB 1 Posted June 13, 2017 Share Posted June 13, 2017 gbarry, I've been struggling to submit a ticket as well and this link is NO HELP. I fill in all the drop boxes: Technical Help>Notes>Lost Content and all I get is another helpful list of things to check and a suggestion to submit a ticket. ?? 1 Link to comment
Level 5* DTLow 5,744 Posted June 14, 2017 Level 5* Share Posted June 14, 2017 On 2017-06-13 at 11:58 AM, SaraB said: I've been struggling to submit a ticket as well and this link is NO HELP. I fill in all the drop boxes: Technical Help>Notes>Lost Content and all I get is another helpful list of things to check and a suggestion to submit a ticket. ?? You're using the support page for paid accounts For non-paying accounts, you can post in these forums or as posted at the top of this page Reach out to Evernote support on Twitter @EvernoteHelps Link to comment
belgique 0 Posted June 27, 2017 Share Posted June 27, 2017 Those links get you into a loop of nothing but the forum. I want to submit a ticket! Simple as that. I am a Premium member and signed in!!! Link to comment
Level 5* DTLow 5,744 Posted June 27, 2017 Level 5* Share Posted June 27, 2017 25 minutes ago, belgique said: Those links get you into a loop of nothing but the forum. I want to submit a ticket! Simple as that. I am a Premium member and signed in!!! I go to the site at Contact Evernote Support I get the page on the right I'm already signed in via this forum so I don't have to sign in Link to comment
SonOfNoah 0 Posted December 27, 2017 Share Posted December 27, 2017 The support page is very misleading. It says Quote Please submit a ticket and provide as much information as possible so we can diagnose the problem. But you say there is no way to actually submit a ticket with a free account. You should at least clarify the page there. But really, it does not make sense to not allow non-paying users to report bugs and give feedback. Link to comment
Level 5* gazumped 12,059 Posted December 28, 2017 Level 5* Share Posted December 28, 2017 Hi. On 08/06/2017 at 5:00 PM, gazumped said: Hi. We're (mainly) users herein the Forum, not Evernote staff. You can reach out to Support directly if you're a paying customer on https://help.evernote.com/hc/requests/new or tweet them if not via https://twitter.com/evernotehelps - and as you'll see from the Forums, all sorts of opinions and suggestions are presented here... Link to comment
Level 5* DTLow 5,744 Posted December 28, 2017 Level 5* Share Posted December 28, 2017 On 2017-12-27 at 6:18 AM, SonOfNoah said: But really, it does not make sense to not allow non-paying users to report bugs and give feedback. Evernote provides these forums for all users to report bugs and give feedback There is enhansed support available for paid accounts Link to comment
Theodor 0 Posted December 10, 2019 Share Posted December 10, 2019 This is really frustrating and feels misleading. My Problem: I can't install a new version of Evernote, since my PC in some way thinks I only want to install the version 19.2, even when I start the new installer. The website suggests, I could, even with the free account, send a ticket. That is factually wrong. It seems like you want to seem reachable and close to all your users, while you're not. I hope you guys can help me out with my problem, I have already cleaned my registry with "ccleaner" and deleted the old installation via brute-force with "geek-uninstaller". The error-message I get is attached to this reply. Still all the best from germany, T. EDIT: Message translates to: The file *path* is no valid installation package for the product "Evenote v. 6.19.2". Look for the installation package "Evernote.msi" in a folder, from which you can install "Evernote v. 6.19.2". EDIT2: Note how all the setup-program-windows show that I want to install version 6.21.2. I have no idea, where it gets the idea that this is the older version. Link to comment
Level 5* CalS 5,307 Posted December 10, 2019 Level 5* Share Posted December 10, 2019 9 hours ago, Theodor said: I hope you guys can help me out with my problem, I have already cleaned my registry with "ccleaner" and deleted the old installation via brute-force with "geek-uninstaller". The error-message I get is attached to this reply. Try using Revo Uninstaller and a reboot and then try to install again. Link to comment
Theodor 0 Posted December 17, 2019 Share Posted December 17, 2019 On 12/10/2019 at 7:57 PM, CalS said: Try using Revo Uninstaller and a reboot and then try to install again. The parts of Revo Uninstaller I would want to use are only accessible in the paid version, I'm sorry to say. Might anyone else have another idea? Link to comment
Level 5 PinkElephant 8,785 Posted December 17, 2019 Level 5 Share Posted December 17, 2019 Did you deactivate your anti-virus / web security before doing the undelete? Maybe the brute force you used was seen as an attack, and the anti-virus kicked in. Link to comment
Dr_Chester 1 Posted January 25, 2020 Share Posted January 25, 2020 On 6/27/2017 at 4:55 PM, DTLow said: I get the page on the right I'm already signed in via this forum so I don't have to sign in The page on the right says "Sign in". So you're already signed in but it still asks you to sign in? Same here. Anyone know why? Link to comment
Level 5* DTLow 5,744 Posted January 25, 2020 Level 5* Share Posted January 25, 2020 5 minutes ago, Dr_Chester said: The page on the right says "Sign in". So you're already signed in but it still asks you to sign in? Same here. Anyone know why? The current support page requires sign-in Note - this is enhanced support for paid accounts All accounts can contact support at Twitter @evernotehelps Link to comment
Rodolfo Tees 0 Posted March 28, 2020 Share Posted March 28, 2020 On 12/10/2019 at 3:57 PM, CalS said: Try using Revo Uninstaller and a reboot and then try to install again. Thank you so much for your response, using Revo solved my problem. Link to comment
Level 5* CalS 5,307 Posted March 30, 2020 Level 5* Share Posted March 30, 2020 On 3/27/2020 at 7:15 PM, Rodolfo Tees said: Thank you so much for your response, using Revo solved my problem. You are welcome. Glad it helped. Link to comment
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