gazumped

Hmmn.  Don't think it's possible to multi-select tasks or to delete them as a group.  It is possible to hide completed tasks,  but again no multi-select that I'm aware of.  Feedback to Evernote or Support as a feature request.

Hi.  Not sure that Scansnap is supported any more - have you tried the other similar apps on the market from Microsoft or Adobe?

16 hours ago, MerMarie said:

So, Evernote Teams may not be the right option after all. Bummer.

Hi.  I'd agree.  Teams accounts are aimed as businesses supporting their own employees rather than a commercial operation with external customers.  You would be served as well with a Professional account,  sharing notebooks with your customers,  who could accept them into their own Evernote account.  If you have only recently subscribed,  you may be able to ask Evernote to convert your account from Teams to Professional.  If you are some way through your subscription I'd recommend that you make the change when your current payment is exhausted.  Either way I'd suggest you raise this with Support now - we're mainly other users here.

7 hours ago, david2658 said:

It only underlines misspellings in red.

Hi.  Are you a bot?  You just basically repeated the content of a 6-month old post.

2 hours ago, PinkElephant said:

Nobody working support does it because it’s the spot to earn praise and glory …

As I recall,  I got into it because it was a big department with lots of vacancies that paid pretty well.  I didn't realise why there were quite so many vacancies until later...

@Boot17 I think you're missing a point here.  Customer Support wasn't downsized - Bending Spoons had more active user thans Evernote (I think) and a big Head Office staff (including their own support teams) based in Italy.  It made sound business sense to close down Evernote's US operations and merge everything into their main teams...  until they worked out how much expertise they had lost,  and then launched several big changes to the app which caused a huge reaction.

Ending the free plan spree was also sound business - the freemium model attracted a number of users who were simply a continuing drain on resources.  Converting to a limited trial doesn't reduce the number of support calls from new users.

'Spoons are almost certainly spending a lot of money now trying to improve staffing and systems to work their way out from under the backlog - but it's not a problem you can just throw money at.  Staff take time to recruit and train,  and given the complexity of the software and the wide variety of uses we put it through,  they need to be pretty experienced to give 'proper' help.

Meantime all the frustrated users are submitting ticket after ticket demanding answers to their specific issues and generally gumming up support admin with an additional inadvertent DOS attack.

IMHO the easiest,  safest and most positive way to use Evernote at the moment is:

1. Have a backup - you'll never lose access to your notes
2. Use work-arounds when you find the app doesn't quite do what you want
3. Feed back your experiences to Evernote - keep the company informed about what works and what doesn't
4. If you hit a road block,  contact support.  ONCE.  With as much details as you can.
5. Expect a wait.
6. When they reply,  read the email carefully and respond politely and appropriately.
7. Post your issues in the Forums in case someone else has a solution
8. Read the Forums and post suggestions and work-arounds where you can

Hi.  You have a highly specific request which I don't recall seeing before.  Evernote haven't mentioned any features in development which might satisfy your need,  and offhand I can't think of an easy way to generate an alternative.  The closest suggestion would be to insert a link to a footnote using the table of contents feature,  or link to an external note containing the extra comments.  You could certainly feed this suggestion  back to Evernote,  or contact Support to request its addition,  but don't expect changes to happen overnight...

Hi.  I have no idea what you are objecting to.  Want to try a more coherent explanation?

Hi.  What's your device and OS?

Hi.  Try downloading the latest version from Evernote.com ?

Hi.  Which notifications are we talking about here?  Evernote's 'upgrade' messages don't seem to me to appear all that often for subscribers, but if/when they do,  they're usually because I clicked on something outside my allowance.  There's no "don't show this again" option that I know of.

Confirmed - please feedback to Evernote or contact Support.  We're mainly other users here.

4 minutes ago, ferol said:

And why should the account actually be deleted?

This is a Teams account - the central 'business' account isn't owned by any individual,  so I don't think anyone has access to it,  though users would all have their own personal free accounts available...  But definitely - there's no deletion involved,  just access.

EDIT - I moved the account thread to the Teams forum

Hi.  You have already raised this payment issue in a separate thread - please don't post twice.

I don't know how recent your contacts with Douglas Marshall have been,  but I was under the impression that all the US-based staff had been let go,  and that the whole operation had moved to Italy,  where Bending Spoons are based.

Cancelled or not your account should remain saved on Evernote's servers,  although until this issue is resolved you won't have access to the content.

I did suggest on the other thread that you raise this with your bank to verify that the payment has actually been transferred to Evernote,  and that you contact the Support team to explain the situation again - what was the outcome of that?  Bear in mind that we're all other users here,  with no information on Evernote's payment systems.

42 minutes ago, ChristinaaJ said:

Without the option to opt out I am losing confidence that EN is a good home for my data. 

Hi.  If you have any doubts about Evernote's security,  please see this page - https://help.evernote.com/hc/en-us/articles/208313518-How-does-Evernote-use-my-personal-information-and-data

And for your reassurance,  everyone is automatically opted out of AI unless you specifically choose to use to use one of the AI options.

I'm a Evernote professional subscriber,  so no experience here,  but I was aware that Teams users have two accounts - their own,  and the central business account;  and as you point out Outlook has business options too...  Not sure how many users you'll find here with both business connections,  but I'd suggest you contact Support now - responses will take a while - as you wait for any other reactions.

49 minutes ago, Philip Stokoe said:

Can someone from Evernote please answer this query.

Sorry but we're not Evernote.  Mostly other users here.  Contact Support if you need more than that - and please be patient,  they're a bit overwhelmed.

For more help here,  please confirm your device and OS / Evernote version numbers and explain your issue in a little more detail...  are you on a Teams (business) app too?

Hi.  Typing your text in a  standard note body I get exactly what I type;  doing the same in a Code Block gets me the glyph version - after a number of users have been energetically campaigned for automatic styling.  It looks like adding that to code blocks is happening,  but so far there seem to be no related options.  This being a mainly user-supported forum,  all you can do is feed your thoughts back to Evernote or contact Support and find a work around for the meanwhile - maybe use another code editor where you can switch off these glyphs - and attach its files to your note?

Hi.  Not that I can see - you already have the obvious workaround...

There's a similar thread here... 

Hmmn.  The emphasis everywhere online seems to be on tighter security,  so I suppose it's good that Evernote is following the trend.  Remember that you should be using 2FA and a long complicated password that is NOT used for any other access...  but if you feel the current reaction is over the top,  then feed your experience back to Evernote or contact Support.  Maybe also try X (Twitter) since there are lots of announcements there these days...

I use a Password Manager (Bitwarden - many others are available) which generates passwords like "orN#bFu%42ZC%n4".  I don't have to worry about remembering or typing it,  since BW will automatically insert it for me easily and quickly on desktop or mobile.

Hi.  Evernote do try to protect users from security breaches,  and in this instance may have been a little over the top. 

On this sort of issue I'd rather they overreact than take no action at all.  I don't know exactly what warning message you were shown,  but you were never 'blocked' from your notes - changing the password was always the way forward. 

(Since Evernote should have its own unique password - there's no need to change the way you design the rest.)

1 hour ago, Thorz said:

Perhaps there could be a more open discussion about user experiences with Evernote support? That can be the topic of another thread all by itself.

Why?  There's nothing any user can do to apply pressure on the company,  other than to move to another provider if you believe you'll get better service there. 

Creating bad PR loses subscribers which reduces both funding, and Evernote's ability to spend their way out of this situation. Creating more work for the company just slows down the rate at which they can process existing support requests.

The Bending Spoons team are best informed about their situation and probably better qualified than most users to resolve it.  Armchair quarterbacking is good for blowing off steam,  but not for solving problems in the real world.

6 hours ago, axllax said:

I just can't bring myself around to accepting this intermediate page when clicking on a link.

Hi.  I strongly doubt that Evernote will make this change to its process in the near future - they have far bigger issues to resolve and (if they're anything like most other web providers) a work schedule laid out a couple of years in advance to deal with what needs to be reviewed or upgraded.  You'll need to decide whether you're coming back regardless of that feature.  As a subscriber you'll be in a position to feedback your views to Evernote and -maybe- influence future development.

You got the boilerplate response.  You need to send a response (if you didn't already) with as much of the requested information as you can reasonably supply to get on to the next stage - I'd suggest sending them a link to this page too,  because if both of us are having this experience,  a lot of others probably are too!