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robinrobin last won the day on February 8 2021

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  1. thank you @s2sailor & @PinkElephant & @VincentC! It is working now. I think the same thing is about to happen to my other computer. I wonder if they changed something in the software that is exacerbating something. I guess this was a good exercise as I think somehow during many software changes I wound up with multiple copies of the database. It cleaned 210gb. 🙂
  2. ok .. THX!. I have one question - does this wipe your data? I have run it and it says it found 210gb. (There must be duplicate databases there.)
  3. Hello, Am in emergency mode as Evernote is now suddenly not working. Everything was fine- but then the main window went blurry and a pop up came: "Something when wrong on our end, sorry about that. Please try restarting Evernote" with 2 options Restart/Quit. I have done both, I have killed the process. I have rebooted. I have downloaded (again) the latest version and restarted. Nothing works. When it starts - I can see the window fine - with all the notes etc... but then within 2 seconds it goes blurry and evernote is frozen. I have submitted a report to evernote. But how do you know if there are any humans who care, who look at them and respond? I am in a horrible state with 2 projects due by the end of the week and no Evernote which is the tool I use to produce my work. Any suggestions? 😞
  4. Hello Gazumped, you seem to know alot, I have been a user for > 12 years. I need desperately customer support - before they were sold I could put in a ticket and have a ticket number and know if someone was working on my case. Now I cannot have a dialogue and I have no idea the status of my problem. I am having an emergency in that when restarting the main window opens and it looks ok, but immediately it turns into a blurry window. Then something comes up to restart or quit - I have done both, rebooted, downloaded a new image and it is still the same. I use evernote every hour and now I am frozen out. How do I get customer support help? (I have already submitted a report).. Is there a number? 🙂

  5. grrrrr . I think they are trying to be too clever and syncing while typing. Maybe my notes are not so big or I am taking breaks in the middle of typing to clip things and so I am not noticing. I will pay more attention when I am typing. Aren't these things supposed to be asynchronous ....
  6. This is happening to me too , 10.7.6 and the previous version before it also did it. It happens to me 1 -2 times a day.
  7. omg, I thought this was just my imagination, but this is happening to me too! I was thinking I mistakenly hit a button, but it has happened too many times now and I am sure I have not. Something is triggering it to refocus to the top of the note. Have you put a bug report in for this? I have not as I have had others that are more important.. but now that I see other people are having this same issue I should enter a case.
  8. @Jeff Bass I just typed a note with 2000 lines and it seems ok (well one character per line). Is this really a limitation? I wonder if we can request a zoom call with Ian Small to discuss how we spend hours documenting things and giving supporting evidence of our workflows that prove why we need the functions they have deleted, and still customer support says cuts and pastes canned answers ... basically saying it is a 'feature they are considering'.... when these functions were put into the product for a reason! I am so upset -
  9. Hello @PinkElephant -- The idea is that we are moving forward, not going backwards... I do not want to use the legacy just to write long notes... I don't want to use the legacy to clip into a note, and I certainly don't want to be going backwards by now having to use 'shift-command-4' to clip something and drag it into a note and then wait 30 sec - 1 1/2 minutes until it gives me control back to continue typing in the note. How does this help the product go into the future by us using legacy? The product should be getting better with more features, not less. It should be becoming more robust and incorporate the new ways we are taking notes in the age of zooming all day. I refuse to go back to the legacy and let the product go down hill. I have watched a few interviews with Ian Small that said the product was to be driven by the customer - so I am taking his word on that. About the 1,000 lines .. um.... I have books in my Evernote... and I write my thesis chapters in Evernote. I don't take short notes. A note can be a book or chapters in a book. 🙂
  10. Yes, I am having the exact same problem with 10.7.6 - it is somewhat better than 10.6.9 .. but it is still not working correctly. I think (as I mentioned before) it has to do with how they are trying to sync the note as you are typing it. I can fix this by turning the internet off of the Evernote process !!!! It is usable -- still 1-2 seconds slower than the original version but better than 30 seconds to 1 1/2 minutes!! (I am talking about when I drag images into the note (because they BROKE the evernote helper and refuse to have a dialgue about fixing it to how it was )) I think they are trying to sync while you are typing ... Do you think they goofed in the implementation and are doing this synchronously, instead of doing it async in the background?? Why when I disconnect the Internet does the response time improve. @Jeff Basscan you try typing your notes as a test with the Internet connection off for Evernote and see? This might help them debug the problem. I reported this too.
  11. Hello @Georgemes I initially had the same feelings - Also I have used evernote forever and I am struggling massively with the changes as one of my main workflows is broken and no one seems to at all understand how important this is. Also, the syncing is not right .. It feels like they are trying to seemingly sync every keystroke to the cloud and this can't possibly work in real life... However, I am not going to give up with finding someone to listen and understand how critical these things are. Many of the other issues I had have been almost fixed with the newest version so I have hope that the product will recover and be even better than it was. I don't think they can reproduce in the lab the way evernote works in the field when someone has 30K + notes and 40+gb of data and using the product in realtime. The only way to ensure this is that you have to put in bug reports for the things that are broken: https://evernote.com/contact . Click on the 'access additional support options' and submit a bug report.
  12. You need to put in a support request: https://evernote.com/contact Under 'Get Support' click on: access additional support options. I don't think the support team reads the many threads in this forum.....
  13. Hello Karin - I think you should, because then they will know how serious it is. I am sure it is because they were trying to sync every thing - Evernote was so great before -- and now with the broken Evernote helper with no way to clip and drag into a note in real time plus typing a note taking on average over a minute (for me) to give me control back - I have to see what products there are that will give me this functionality. I have had some recommendations, but I am waiting to see if the issues are fixed. I am super unhappy with the way customer support simply closes my cases with 0 explanation. I am not giving up yet -- so please put in a bug report for this....
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