faq75 3 Posted January 4 Share Posted January 4 Does Evernote chat support actually exist or is it vapourware? Each time I try and get an update on an ongoing issue with their software, it tells me to either submit a new ticket or go to the forum. It's like they've given up on chat support, it's never open, and are crowdsourcing their technical team from here. Anyone spoken to anyone in chat support recently? When is a good time to reach them? Link to comment
Level 5* gazumped 11,699 Posted January 4 Level 5* Share Posted January 4 Hi. Chat support does not exist at present - it was suspended weeks ago when Support started to get overwhelmed. If you are a subscriber and need help, you can get it via the email support link, and/ or you can raise a query here in the forums. Support just went through and end-of-year holiday period when they were already busy to start, so any new queries will likely take several days to get to the front of the queue. I'd expect chat to be back later this year... 1 Link to comment
Grant837 114 Posted January 5 Share Posted January 5 I have not seen chat support work since at least August. I have also been getting or seeing 'We usually can respond within a few days, but right now we are seeing more ticket volume than usual and it may be longer before we can get back to you' also since August. Maybe we we use different support websites.... 😉 1 Link to comment
Level 5 PinkElephant 8,174 Posted January 5 Level 5 Share Posted January 5 Chat is off since summer. Support is strained since then, and it got worse. BS had jobs on offer for support for some time, later removed the opening. Hired enough, or no more budget ? Doesn‘t matter, we all agree it sucks (which is not the fault of those actually working in support). 6 Link to comment
sytadx 0 Posted January 6 Share Posted January 6 hello here nice auto : 192.168.1.1 192.168.100.1 Link to comment
Level 5* gazumped 11,699 Posted January 6 Level 5* Share Posted January 6 58 minutes ago, sytadx said: hello here nice auto : ? We're talking about a different chat service here... Work Chat retired last year and (presumably) won't be back. 1 Link to comment
faq75 3 Posted January 15 Author Share Posted January 15 On 1/4/2024 at 10:53 PM, gazumped said: Hi. Chat support does not exist at present - it was suspended weeks ago when Support started to get overwhelmed. If you are a subscriber and need help, you can get it via the email support link, and/ or you can raise a query here in the forums. Support just went through and end-of-year holiday period when they were already busy to start, so any new queries will likely take several days to get to the front of the queue. I'd expect chat to be back later this year... My issue has been ongoing for a month and there's been absolutely no response. Several days may turn into several months at this rate... Link to comment
Level 5* gazumped 11,699 Posted January 15 Level 5* Share Posted January 15 1 hour ago, faq75 said: My issue has been ongoing for a month Hi. Is that your issue, or how long it has been since you sent in your support request? I'd guess we has about 20 actual working days in the last month, so while a support request is pretty old by this point, it's not totally outrageous. Check https://help.evernote.com/hc/en-us/requests/ to see what's happening with your request and maybe add a reminder that you're still waiting... Link to comment
faq75 3 Posted January 15 Author Share Posted January 15 3 hours ago, gazumped said: Hi. Is that your issue, or how long it has been since you sent in your support request? I'd guess we has about 20 actual working days in the last month, so while a support request is pretty old by this point, it's not totally outrageous. Check https://help.evernote.com/hc/en-us/requests/ to see what's happening with your request and maybe add a reminder that you're still waiting... I sent in the request on the 13th Dec and it's now 15th Jan. They asked to see logs and a video of the problem. I sent them several. I sent them nudges in the new year. No response. Link to comment
Level 5* gazumped 11,699 Posted January 15 Level 5* Share Posted January 15 1 hour ago, faq75 said: No response. So 20(ish) days was about where the delay was before the holidays. You should hear something soon... Link to comment
mbesch 0 Posted January 17 Share Posted January 17 for me it looks like you´re not able to start a new support-note via email or system actually. The only offered option (besides the absolutely stupid Chatbot) is this community (which might be a good one, maybe the best one, if the evernote-team works really with it too). Link to comment
Level 5* s2sailor 2,238 Posted January 17 Level 5* Share Posted January 17 On 1/17/2024 at 6:03 AM, mbesch said: for me it looks like you´re not able to start a new support-note via email or system actually. The only offered option (besides the absolutely stupid Chatbot) is this community (which might be a good one, maybe the best one, if the evernote-team works really with it too). You can create a support ticket on mobile from Settings -> Support. On the desktop: https://help.evernote.com/hc/en-us/requests/new The community is mainly other users. The Evernote team seldom visits. Edit - updated the link to what @agsteele shows below. Link to comment
Evernote Expert agsteele 2,953 Posted January 17 Evernote Expert Share Posted January 17 10 hours ago, s2sailor said: You can create a support ticket on mobile from Settings -> Support. On the desktop: https://support.evernote.com I'm not sure that is the best link for support. Better to try https://help.evernote.com/hc/en-us/requests/new 1 Link to comment
faq75 3 Posted January 19 Author Share Posted January 19 On 1/15/2024 at 10:59 PM, gazumped said: So 20(ish) days was about where the delay was before the holidays. You should hear something soon... Sadly still crickets. Link to comment
faq75 3 Posted January 26 Author Share Posted January 26 And still nothing from Evernotes. I've uploaded several videos, submitted log files and no confirmation whatsoever they're dealing with the issue but at least they made the display more aesthetically pleasing. I'm happy to pay for a product that works but I fear this will go to two months now. Link to comment
Evernote Expert agsteele 2,953 Posted January 26 Evernote Expert Share Posted January 26 The only issue you've described is the poor responses to some other issue. I fear nobody here can help you. Is there something you are hoping for from us in the forums? Link to comment
faq75 3 Posted January 27 Author Share Posted January 27 Actually what would be useful is a contact number to someone at Evernote, perhaps their press officer. I've emailed several times but had no luck. If you have some contact numbers, that'd really helpful. Link to comment
Evernote Expert agsteele 2,953 Posted January 27 Evernote Expert Share Posted January 27 Answered in your other request. Best to avoid double posting. Thanks Link to comment
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