Technical support does not respond

[Search4f 1]

Over 23 days and no response

[gazumped 11,830]

What's your ticket number?

[Search4f 1]

Ticket# 3768970

[gazumped 11,830]

27 minutes ago, Search4f said:

Ticket# 3768970

OK i flagged it for our admins - hope it helps!

[Search4f 1]

Thanks 

[alexduncan1974 0]

After 36 hours of posting a ticket, still no response. For a paid user, unacceptable. Tickets :

#3775688
#3776639

[PinkElephant 8,395]

36 hours …

From other reports we know it’s currently 10 days, or longer.

No idea what’s going on on their end. The only option is to have a ticket flagged from one of our user admins here in the forum.

If it’s unacceptable depends on why you want to reach support. Since you don’t tell, hard to see the urgency.

[southernforge 69]

On 2023. 11. 2. at 오후 2시 24분, gazumped said:

OK i flagged it for our admins - hope it helps!

@gazumped might I ask for similar treatment of my ticket #3765004?  The "solution" had to do with a problem I was not experiencing.  I must admit  to being a bit unhappy at the moment.  Thank you for any attention you can have focused on this ticket.  🙂 

[gazumped 11,830]

13 hours ago, southernforge said:

ticket #3765004? 

Flagged - there seem to be a lot of iOS reports,  so (hopefully) they're probably working on a new version...

[southernforge 69]

4 hours ago, gazumped said:

Flagged - there seem to be a lot of iOS reports,  so (hopefully) they're probably working on a new version...

@gazumped thank you - however, I just realized that my ticket is for the Windows Desktop client - and that I inadvertently mentioned it in the iOS forum.  I ask that you forgive my mistake...

[gazumped 11,830]

1 hour ago, southernforge said:

my ticket is for the Windows Desktop client

Ah.  OK - it's flagged,  so whoever actually looks at it should work things out!  No problem  

[southernforge 69]

On 2023. 11. 4. at 오후 1시 4분, gazumped said:

Ah.  OK - it's flagged,  so whoever actually looks at it should work things out!  No problem  

Thank you, very much!

[Paul A. 652]

Strange. Anyone know (or hazard a guess) as to why support is so backed up recently? 

[gazumped 11,830]

2 hours ago, Paul A. said:

Strange. Anyone know (or hazard a guess) as to why support is so backed up recently? 

Pointless to guess,  but the price rise is still going through with -judging by the traffic here- lots of reactions and some requests for refunds where folks didn't receive prior warning.  Evernote may have underestimated the volumes and be struggling to catch up.  They are (they say) working on improving that part of the service too,  so we should hear more (I hope) soon...

[Jon/t 1,456]

3 hours ago, Paul A. said:

Strange. Anyone know (or hazard a guess) as to why support is so backed up recently? 

From the response emails I've seen I think they are restructuring the department. On top of this SMS 2 factor auth was removed 2 weeks ago and there's a big push to get the remaining legacy software users onto version 10. I think all this together adds up to some temporary delays.

[AlbertR 589]

2 minutes ago, Jon/t said:

there's a big push to get the remaining legacy software users onto version 10

Who pushes it? Simply disable warning messages for some time would free resources...
... to react on #3773445 😉