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Web Clipper not working in Safari and Chrome

HCaroselli

Asked by HCaroselli,

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HCaroselli

HCaroselli 5

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Tried to use the Web Clipper today and was unsuccessful. The Web Clipper elephant icon is dimmed in the Safari and Chrome toolbars. I cannot use it. I have installed the latest version of Evernote, the Web Clipper, and the Web Clipper extension is enabled. See attached file. The elephant should be brighter.

Suggestions?

Thank you.

Screenshot 2023-10-04 at 11.44.38 AM.png

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dashel

dashel 1

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for chrome...mine is not dimmed but still refuses to respond. The old clipper without the blue ball on my other chrome is not working either ..Also not working in Edge. Must be a server side thing...

 

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HCaroselli

HCaroselli 5

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It appears I am not the only one having this problem and this is not the first time I have experienced this.

Hey Evernote, if you are seeing this, how about fixing the web clipper. Otherwise Evernote is no good to me.

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TODE

TODE 0

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Seems to be a severe issue, since so many are affected. Using Safari 17.0 - tried to reinstall web clipper - but the file I download from Evernote.com, was corrupt. However I reinstalled the Evernote app, but the result remains the same.  

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jtpicard

jtpicard 8

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I am still having a problem with web clipper.  when I try to clip a page in Safari, instead of clipper app opening and clipping, a new tab opens up and says "Success!  Evernote webclipper log-in successful!"  when I had already be logged in.!

image.png.813e46268efa5f83b1143f97740283e6.png

 

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jaypat

jaypat 0

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On 11/6/2023 at 10:13 PM, jtpicard said:

I am still having a problem with web clipper.  when I try to clip a page in Safari, instead of clipper app opening and clipping, a new tab opens up and says "Success!  Evernote webclipper log-in successful!"  when I had already be logged in.!

image.png.813e46268efa5f83b1143f97740283e6.png

 

 

On 11/6/2023 at 10:13 PM, jtpicard said:

I am still having a problem with web clipper.  when I try to clip a page in Safari, instead of clipper app opening and clipping, a new tab opens up and says "Success!  Evernote webclipper log-in successful!"  when I had already be logged in.!

image.png.813e46268efa5f83b1143f97740283e6.png

 

Having the same problem on mac/sonoma/safari. Any ETA on a fix? 

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HCaroselli

HCaroselli 5

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As of today, and for some time, Clipper is working for me. iMac/Sonoma/Safari  It's been okay for the last month or so. Not sure what I did. Maybe uninstall and reinstall? This is a PIA and Evernote is not doing a very good job maintaining their software and supporting their customers.  

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PinkElephant

PinkElephant 8,119

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It never stopped working for me - so it looks rather more like an individual than a general problem.

The web clipper problems are notoriously user driven - as a browser extension it shares the place with all other extensions. Especially those defending the user from modern menaces like tracking and unrequested advertising are „good“ as well in restricting other extensions to do their job.

You expect a lot from support to sort this out for your. Every user will run his own mix of extensions, often with individual settings and block lists. Simply disable all that stuff, and the web clipper will work. Or if you want to use it, do the debugging yourself, by trying to clip and switch off one extension after the other, until the web clipper shows success.

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jtpicard

jtpicard 8

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I have a 2 month old MAC mini.  the ONLY Safari browser extension EVER installed on it was Evernote Web Clipper.   as an anecdote, the problem seemed to appear after the multi-select feature was introduced.

as a paying personal subscriber I do expect Evernote to support their software.  

 

H Caroselli:   thank you.  your comment was helpful; I uninstalled Clipper and re-installed; it seems to be working for 2 days now.   

 

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PinkElephant

PinkElephant 8,119

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Proudly clipped on my Mac mini using Safari and Web Clipper Screenshot tool - if it doesn't work, reinstalling the extension will often solve the problem. However, it is working for me for such a long time that I forgot when I did this the last time:

1699750559636.thumb.jpg.8909b25e88702c00cae6e2cd0db706c0.jpg

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HCaroselli

HCaroselli 5

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To: Pink Elephant.    Starting replies with "It never stopped working for me..." or "Proudly clipped on my Mac Mini..." is not helpful. If Web Clipper is working for you that is great, but for many of us, it is a different story. Over time I have had problems with Web Clipper numerous times. It happens to be working now but I don't know for how long. Beginning a response in a condescending manner and then telling users it is their fault is not helpful at all. As I stated earlier, Evernote is not the most stable product and their customer support is lacking. 

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PinkElephant

PinkElephant 8,119

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Telling that it works for me holds an important information: The extension, properly installed and shielded from other extension does work !

The cure is clear so far:

  1. Uninstall the extension, reinstall.
  2. Disable / Uninstall other extensions that may interfere. Do it one by one, maybe you find out what's killing the clipping function.
  3. Use a different browser.

@HCaroselli Instead of judging other users, what about finding an additional way to tackle the problem ? You seem to be more obsessed with what others do, than doing anything helpful yourself.

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Bill Riski

Bill Riski 3

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Idea. I sometimes find the web clipper won't work, especially in Safari on a Mac. 99% of the time, the solution is to go to Safari. / Settings for ...(website name is automatically filled in.) Be sure Enable Content Blockers is unchecked.

 

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soycheung

soycheung 1

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The web clipper doesn't work on my MacOS ver. 10.13.6 and  Safari ver. 13.1.2 The elephant icon kept dim all the time. Already tried unchecked Enable Content Blockers. Tried uninstall and install the web clipper. Still no help.

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jtpicard

jtpicard 8

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the problem with web clipper on Safari has seemed to abate the past 2-3 weeks for me.  I uninstalled and re-installed webclipper a couple of times.  when you first open web clipper and it goes to the Evernote log-in page, be sure to sign in and click the "stay signed in" box.  I also try not to click too many times or options if the web clipper window doesn't open immediately.   

it also allows the selection of various websites to clip from Safari.    

what is still recurring for me is the freezing of the MAC Evernote desktop app.  (another thread).  thankfully when it freezes, I can re-open Evernote without signing in again.  

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Fixestcat

Fixestcat 10

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On 2/7/2024 at 3:27 AM, jtpicard said:

the problem with web clipper on Safari has seemed to abate the past 2-3 weeks for me.  I uninstalled and re-installed webclipper a couple of times.  when you first open web clipper and it goes to the Evernote log-in page, be sure to sign in and click the "stay signed in" box.  I also try not to click too many times or options if the web clipper window doesn't open immediately.   

it also allows the selection of various websites to clip from Safari.    

what is still recurring for me is the freezing of the MAC Evernote desktop app.  (another thread).  thankfully when it freezes, I can re-open Evernote without signing in again.  

Looking forward to the day when the Webclipper finally works again. Evernote keeps working on new features instead of getting the core features right.

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s2sailor

s2sailor 2,205

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37 minutes ago, Fixestcat said:

Looking forward to the day when the Webclipper finally works again. Evernote keeps working on new features instead of getting the core features right.

Works fine for me on Safari.  What issue are you running into?

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PinkElephant

PinkElephant 8,119

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Works for me, on Safari and Firefox. 

Check if popups are blocked. If they are, try what happens when you allow them. Since some releases, the web clipper opens briefly a second page, to perform a login. It will close it right away after that, returning to the first website. If it can’t log in, it won’t work.

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MvdH

MvdH 407

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❌ Has anyone got webclipper working in Microsoft Edge? Mine simply refuses to log in.

Ignore that... Logging in the webclipper itself does not work in the Edge web clipper even though it shows the log in page, HOWEVER, if I first login in regular browser tab in Edge to Evernote, THEN the webclipper works after automatically logging in .

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Fixestcat

Fixestcat 10

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On 3/26/2024 at 3:49 PM, Fixestcat said:

Looking forward to the day when the Webclipper finally works again. Evernote keeps working on new features instead of getting the core features right.

Finally working again on MacOs, not sure what the fix was...

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