Evernote.com is not reachable, 4 Sept 2023, 10:10 EST

[Grant837 120]

Login gives an error via any route (URL) I try - home page, support page, etc

[Grant837 120]

I will add to that the windows application is often coming up with the menu, but a blank screen

[Duhtch 48]

For me, EN's been down about half an hour. "status.evernote.com" last update was 5 Sep, so I don't think it's updated regularly. Windows app and iPhone are down. Using the Web, I get this message:

 

[Duhtch 48]

Legacy is the only EN system that works and syncs

[Grant837 120]

Syncing is also paused on my windows app...

 

[Jon/t 1,381]

Finding out the offline mode on desktop works well lol.

Carrying on here and stuff should sync back up when they fix it.

[bhkgll 0]

I have the same problem, unable to sync.

[gazumped 11,776]

No more "I have the same problem" posts please!  We know - we're all users here,  and Evernote appears to be down. 

To coin a phrase "Don't panic!" - it'll be back up when things get fixed.  Hold off for an hour or two.  Like the pop-up says "you can continue editing..."

[Duhtch 48]

5 minutes ago, gazumped said:

Like the pop-up says "you can continue editing..."

I'll wait... EN opens on the Web now, but it's not the same as what the Window's version shows. Seems like they're not in sync and I'm not sure which one to use. I'll just wait and hopefully we'll get a notice from EN when things are back to normal. Cheers

[Grant837 120]

39 minutes ago, gazumped said:

No more "I have the same problem" posts please!  We know - we're all users here,  and Evernote appears to be down.

Sorry, I disagree.  Its important to let both all users, and Evernote see this is wide spread, and worrying.  It hurts no one that there are a lot of replies...

[PinkElephant 8,289]

My current (20231004-11:40h) status: Syncing it does, even when there is a message it doesn’t. It may be slower than usual, but it’s not off.

What seems to be very slow, or currently off is receiving emails. This has taken a while from t2t in the past - the mails are stored in a queue, and will eventually show.

[Duhtch 48]

 

Hi everybody,

The most recent status update is from 5 Sep.

Has EN notified anybody the system is running normally again?

Thanks, Duhtch

-----

[gazumped 11,776]

29 minutes ago, Duhtch said:

Has EN notified anybody the system is running normally again?

Nope - it's not running normally for me yet anyway.  A test edit I made to my desktop app finally made it to my tablet after a very,  very long time,  but the "sync paused" pop up keeps on coming back.  This looks like a fairly serious outage,  but I'd rather have all hands on desk trying to fix it,  rather than some poor soul sentenced to answering impassioned complaints that someone lost access for a whole morning...

[gazumped 11,776]

Wow.  And the desktop app AND the forums just crashed on my PC which was mildly scary.  Needed to restart to get everything back...

[kiwiads 13]

IT WAS THE SAME TO ME.... IT'S ALL CRAPPED.

[PinkElephant 8,289]

For me it syncs (and never stopped), but way slower than usual.

[Horace_NYC 51]

I was just able to log in, after something like a 5-minute login and 2FA process (normally goes in seconds, of course). The problem continues to be syncing. I get the "syncing temporarily paused" message both on the web and the Windows desktop app. Something's up. I understand things can go wrong, but it's frustrating when status.evernote.com has out-of-date messages about systems working normally. I should also note that the Web Clipper isn't working at all (arguably my main tool). Just have to wait out the glitch, I guess.

[Jun Hashimoto 38]

I saw a comment that it is not an issue with everote, but with cloudflare.

Do you have any information?

[Horace_NYC 51]

7 minutes ago, Jun Hashimoto said:

I saw a comment that it is not an issue with everote, but with cloudflare.

Do you have any information?

I just checked the Cloudflare console for my company, and it's showing that there was a 1.1.1.1 resolution error early this morning, but that a fix has been applied. Certainly not affecting our services, and the customer boards don't show any queries or complaints. But Cloudflare is a big beast, and not everyone configures it the same.

[agsteele 2,982]

 

[Grant837 120]

@agsteele Good catch.  I suggest any further comments be added to Fredericos's post

[Julien Dou 4]

Hi Team,

Still have problem with the API:

Bad response content type from "https://www.evernote.com//edam/user": text/html; charset=UTF-8.

[gazumped 11,776]

6 hours ago, Julien Dou said:

Hi Team,

Mainly other users here - I'd suggest a support ticket.