Zulucom 1 Posted September 4, 2023 Share Posted September 4, 2023 Hi When printing out of Evernote, it reduces the text down to a post stamp size and your unable to read any text. When selecting more options and clicking to use system prompt (windows printing) it prints normally. So its purely happening when printing using evernotes printing feature. 1 Link to comment
Level 5* gazumped 12,085 Posted September 4, 2023 Level 5* Share Posted September 4, 2023 Hi. When you use Evernote's print feature you should get options to change the scale and orientation and there's a 'more settings' option to change margins or use the system dialogue. Link to comment
Zulucom 1 Posted September 4, 2023 Author Share Posted September 4, 2023 That is what i used to fix the issue, just thought there may be something different i can do to skip a step for the client Link to comment
Level 5* gazumped 12,085 Posted September 4, 2023 Level 5* Share Posted September 4, 2023 2 hours ago, Zulucom said: That is what i used to fix the issue And does the 'scale' option in the first drop-down have no effect? Printing at 100% usually filles the page for me, but maybe your printer needs a little more? Link to comment
lukaszw 24 Posted September 4, 2023 Share Posted September 4, 2023 I've just had exactly the same problem. I played with the settings, including scale or margins - to no effect. It's clearly some kind of bug in the latest version. 2 Link to comment
Level 5 Dave-in-Decatur 4,007 Posted September 4, 2023 Level 5 Share Posted September 4, 2023 I can confirm. I see the exact same thing in v. 10.61.5. Definitely a bug. Those who print from Evernote on a regular basis should report it to support: https://help.evernote.com/hc/en-us/requests/new. EDIT: The problem does not happen in the 10.61.5 Web client, only the (Windows) desktop app, but there it is consistent, no matter the scaling setting. 4 Link to comment
cthall 6 Posted September 5, 2023 Share Posted September 5, 2023 On 9/4/2023 at 1:28 AM, Zulucom said: Hi When printing out of Evernote, it reduces the text down to a post stamp size and your unable to read any text. When selecting more options and clicking to use system prompt (windows printing) it prints normally. So its purely happening when printing using evernotes printing feature. I have exactly the same problem with the app. I can get around it by using the System Dialogue printing or generating a PDF and then printing that. Clearly a but in Evernote's print function. 2 Link to comment
Evernote Expert agsteele 3,062 Posted September 5, 2023 Evernote Expert Share Posted September 5, 2023 All very curious... If I PRINT to PDF, the result is as it should be and the final print to paper is just fine. If I choose to print direct to paper the print preview looks just fine but the output is, as for everyone else, a postage stamp sized output... 2 Link to comment
Level 5 Dave-in-Decatur 4,007 Posted September 5, 2023 Level 5 Share Posted September 5, 2023 Has anyone reported this to support yet? I don't do enough printing for it to really affect me, but I can see that it would be a show-stopper for some users. 1 Link to comment
Evernote Expert agsteele 3,062 Posted September 5, 2023 Evernote Expert Share Posted September 5, 2023 24 minutes ago, Dave-in-Decatur said: Has anyone reported this to support yet? I don't do enough printing for it to really affect me, but I can see that it would be a show-stopper for some users. Not me. I only have one note that I ever consider committing to paper and that is less often than once a year. In fact I never print from within Evernote. I always export the note to HTML and print from withina browser window using the broaser print dialogue. I find the output better. Link to comment
lukaszw 24 Posted September 6, 2023 Share Posted September 6, 2023 I have reported the bug to Evernote support, including logs and a picture of what the printout looks like. Waiting for an answer. I do a lot of printing in Evernote. I can also confirm what @agsteele wrote: a PDF export, and then printout, look OK, just as printing preview. The result however is as I described above. 3 Link to comment
Level 5* gazumped 12,085 Posted September 6, 2023 Level 5* Share Posted September 6, 2023 When I want to print something that looks "professional" I use a word processor or a page editing tool that has the features I need. Usually Word or LibreOffice these days - but as noted above I tend not to print things. Link to comment
cthall 6 Posted September 6, 2023 Share Posted September 6, 2023 7 hours ago, lukaszw said: I have reported the bug to Evernote support, including logs and a picture of what the printout looks like. Waiting for an answer. I do a lot of printing in Evernote. I can also confirm what @agsteele wrote: a PDF export, and then printout, look OK, just as printing preview. The result however is as I described above. Evernote Support is aware of this issue (I have the same issue myself), has recommended this as one of the workarounds. Hopefully will address in an update. 3 Link to comment
Level 5 Dave-in-Decatur 4,007 Posted September 6, 2023 Level 5 Share Posted September 6, 2023 They're working on it: 1 Link to comment
domcm 2 Posted September 8, 2023 Share Posted September 8, 2023 Same issue here printing to two different Brother printers. Link to comment
jahcello 0 Posted September 10, 2023 Share Posted September 10, 2023 I reported it tonight as well, to add to the others. I can get around it with the .pdf approach. Thanks! Link to comment
megamills 2 Posted September 13, 2023 Share Posted September 13, 2023 Broken for me too. Not impressed at all. A productivity tool where I need to export to pdf to be able to print. Let's see when the fix comes. Link to comment
tired and disappointed 672 Posted September 15, 2023 Share Posted September 15, 2023 On 9/14/2023 at 1:43 AM, megamills said: A productivity tool where I need to export to pdf to be able to print. There are some challenges with pdf export too. Eg with numbered lists. I opened a ticket 3 months ago - still not fixed. So, Evernote is a productivity tool where I need to take a screen capture to be able to print 😒 Link to comment
Level 5 PinkElephant 8,863 Posted September 15, 2023 Level 5 Share Posted September 15, 2023 Brilliant idea, wrong place. Link to comment
Ombra888 0 Posted September 18, 2023 Share Posted September 18, 2023 I had the same problem. Using System Dialog fixed. Thank You. ADDITIONAL NOTE: I tried exporting to PDF but the result was very grainy and hard to read. Looked like an extremely poor quality scan. I attached an example of this (the redaction is mine). Has anyone else experienced this with trying to export to PDF? EvernotePrintIssue.pdf Link to comment
tired and disappointed 672 Posted September 18, 2023 Share Posted September 18, 2023 There have been different problems with print and pdf-export the last 9 months. It is very frustrating. You don't know when these bugs get fixed. And you don't know what's breaking down next time, so you always have to examine closely every print and pdf-export to be sure everything is as it should be. 1 Link to comment
megamills 2 Posted September 22, 2023 Share Posted September 22, 2023 On 9/14/2023 at 9:43 AM, megamills said: Broken for me too. Not impressed at all. A productivity tool where I need to export to pdf to be able to print. Let's see when the fix comes. Thanks to Mr or Mrs Evenote. Just run 10.62.2 and the print issue is now fixed. Happy customer 😀 2 Link to comment
JerrySNB 7 Posted September 24, 2023 Share Posted September 24, 2023 Unfortunately, I'm using 10.62.2 on Windows 11, and although I get a preview that looks right, all that comes out of the printer is blank paper. If I use the system dialogue, I don't get a preview; but the note prints as expected. Link to comment
cthall 6 Posted September 24, 2023 Share Posted September 24, 2023 FIXED: The current Windows release version, 10.61.5 fixed the problem for me. Unfortunately, you may have to download the update manually again as the "check for update" did not update it to the newest release for me. 1 Link to comment
JerrySNB 7 Posted September 24, 2023 Share Posted September 24, 2023 Well, I'm assuming that 10.62.2 is newer than 10.61.5. I used to be able to print notes without the extra effort. Link to comment
Evernote Expert agsteele 3,062 Posted September 24, 2023 Evernote Expert Share Posted September 24, 2023 The previous printing issue meant that the document appeared reduced to the size of a postage stamp. So not quite the same as for you @JerrySNB and 10.62.2 did fix the issue which had been widely reported. Yours is the the only report of this that I've seen. Your first option is likely to be to download Revo Uninstaller and use it to uninstall Evernote. Reboot the PC then reinstall Evernote. Link to comment
JerrySNB 7 Posted September 24, 2023 Share Posted September 24, 2023 Thanks. If the problem persists, I'll start a new thread. Is there an Evernote-specific version of Revo? Link to comment
Level 5 PinkElephant 8,863 Posted September 24, 2023 Level 5 Share Posted September 24, 2023 Revo Uninstaller is a universal app to remove installed software from Windows-computers. There is no specific version - it reads from sources like the registry, and decides what data needs to be removed. You just tell Revo what to remove, and after getting the results, confirm that you want to purge it all. Link to comment
Tomorthomas 0 Posted October 5, 2023 Share Posted October 5, 2023 On 9/5/2023 at 9:09 AM, agsteele said: All very curious... If I PRINT to PDF, the result is as it should be and the final print to paper is just fine. If I choose to print direct to paper the print preview looks just fine but the output is, as for everyone else, a postage stamp sized output... Yes, same problem here. To work on the desktop app and then have to open the web app in order to print is not a very elegant way to build software. Help ticket submitted today. I will update here if they provide a solution. Link to comment
Evernote Expert agsteele 3,062 Posted October 5, 2023 Evernote Expert Share Posted October 5, 2023 The printing issue was resolved for me a couple of versions back. Make sure you are on the latest version - 10.63.3 by downloading from evernote.com 1 Link to comment
JerrySNB 7 Posted October 5, 2023 Share Posted October 5, 2023 My problem is quite different, so I'm signing off this thread. Link to comment
Level 5 PinkElephant 8,863 Posted October 5, 2023 Level 5 Share Posted October 5, 2023 No further idea except it may help to uninstall the printer, restart the computer and install the printer from scratch again. Maybe it somehow didn’t register correctly with EN. Link to comment
Tomorthomas 0 Posted October 6, 2023 Share Posted October 6, 2023 6 hours ago, agsteele said: The printing issue was resolved for me a couple of versions back. Make sure you are on the latest version - 10.63.3 by downloading from evernote.com Thank you so much for mentioning this! That did solve the problem! But that brings up another bug. "Check for Updates" was the very first thing I tried within my app (on Windows). And this is what I saw just this morning: You’re up to date! Evernote 10.61.10 is currently the newest version available. How I was 10 versions behind with no updates sent I have no idea. That means that this vital function was not working within the app itself. I wonder if one must manually visit the site to check for updates periodically... I wish there was an auto-update setting, or at least one to notify of new releases, but I sure can't find it. I've seen alerts in the past, but not for some time. I'll have to keep an eye on this going forward. Link to comment
Level 5 PinkElephant 8,863 Posted October 6, 2023 Level 5 Share Posted October 6, 2023 Rollouts are staged. This means update messages don’t reach all users at the same time. It wouldn’t be surprising if this took you 2, maybe 3 releases back, because they came in rather fast succession. 10 looks too much, however. Maybe contact support about it. Beside this you always get the latest update by actively downloading it from the EN website. Link to comment
Level 5* gazumped 12,085 Posted October 6, 2023 Level 5* Share Posted October 6, 2023 If you visit this page regularly you should be kept up to date: https://evernote.com/release-notes Link to comment
psbh 0 Posted October 25, 2023 Share Posted October 25, 2023 As of October 25, 2023, post MWXi and MWX Pro 22H2 (Oct.2023) update, using the latest version 10.64.4 of Evernote (for MWXi and MWX Pro): Problem persists with a displaced A4-printout, resembling a US letter format printout with text only in the lower right A4 quadrant of a portrait A4-paper. As an near ancient postscripter of the 1980/90's-era, it reminds me of an stressed-out mistake when programming lasers where the starting point param got lost in code and the laserprinter defaulted to origo, lack thereof. Problem not found in Evernote print preview or as an actual PDF-printout. Preferred Epson ET-2750-series printer-settings are correct with stock Adobe Acrobat and Office 365 A4-printouts functioning as expected. Erroneous printouts from Evernote discovered in aug. 2023. Link to comment
sdanler 0 Posted December 4, 2023 Share Posted December 4, 2023 Jumping on this thread, I have had the same problem with displacement of printouts, as described in the post above. Printing to pdf solves it, but then I have to delete the pdfs at some point or they accumulate. Using the system dialog is a pain, and it won't hold the settings I put it, so that is a non-starter. Notably, I am on version 10.67.3 and this has STILL not been fixed! I print out quite often, so this is becoming a major issue. Link to comment
Level 5* gazumped 12,085 Posted December 4, 2023 Level 5* Share Posted December 4, 2023 I think there's another update out there - try downloading from Evernote.com? Link to comment
Tomorthomas 0 Posted December 5, 2023 Share Posted December 5, 2023 11 hours ago, sdanler said: Jumping on this thread, I have had the same problem with displacement of printouts, as described in the post above. Printing to pdf solves it, but then I have to delete the pdfs at some point or they accumulate. Using the system dialog is a pain, and it won't hold the settings I put it, so that is a non-starter. Notably, I am on version 10.67.3 and this has STILL not been fixed! I print out quite often, so this is becoming a major issue. SDANLER - As noted above, updating to the latest version solved this issue for me. Link to comment
Tomorthomas 0 Posted December 5, 2023 Share Posted December 5, 2023 3 hours ago, gazumped said: I think there's another update out there - try downloading from Evernote.com? Yes, I just downloaded V10.67.4 from the website. But it's ridiculous that from within the desktop app itself, clicking on HELP > CHECK FOR UPDATES does not in reality check for updates. This is what I just saw before visiting the Evernote website and learning the truth that I am actually 2 versions behind. Link to comment
Level 5 PinkElephant 8,863 Posted December 5, 2023 Level 5 Share Posted December 5, 2023 The rollout always was and probably will be staged. Millions of users downloading at the same time right after release is a bad idea, for the server. You can always fetch the latest version and simply install over the existing version. 1 Link to comment
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