editing existing notes - green check mark unresponsive

[Alan Hague 1]

This happens over and over.  I have rebooted.  Note 20. 10.37 (1125041)

I edit an existing note.  The green check mark does nothing.

have to close app each time to fix.

losing data

[Alan Hague 1]

It seems to happen when I am typing into the note and all of a sudden the keyboard closes.  When i touch the note again and restart my typing, the next time I try to save the note with the green arrow, it does nothing.

[Alan Hague 1]

Still refining how this error occurs.  Happens every day. It has nothing to do with keyboard closing.

Today I opened a note to edit it.  Did edits and saved. Fine. Edited again and the green check worked, but the green left arrow did not.  Nothing could get out of the note except to kill the app.

The note was saved with a half-typed word in the last edit, so it just randomly stopped saving in the middle of a word.

[agsteele 2,950]

Have you submitted a support ticket? I'd say that would be your best best given that nobody else is reporting this.

[Alan Hague 1]

I couldn't figure out how to do that so I posted here. The only thing I could find was "share feedback" and that seemed like it was not really going to the help dept.

[PinkElephant 8,117]

No idea how to solve the underlying issue. It happens on Android and iOS.

On iOS it is at least possible to copy the content of the note (select all), and paste it somewhere else (I use Apple Notes for parking content). Then quit the app, reopen. The note will show an older state. Now go to your „parking“ app and copy what is missing. Go back to the note, paste the content.

This is no solution, but at least it stops losing data over it.

[Jaminj 4]

I am having the same problem. I have been using Evernote for ever too. Pun intended. I’ve lost several notes / thoughts when it occurs. 
 

When the problem occurs does not seem consistent. .. I am just tying in a note the save check does not respond, menus in editor do not respond and this morning I noticed I can highlight all the text then copy to iOS clipboard force Evernote to close, reopen Evernote then paste copied text into the note I started.

It’s really frustrating. Yesterday it occurred, I lost most of what I was typing and decided to turn off all the auto correct options (eg bullets, etc) to see if that helps. It did not. 

[kubda 4]

This is happening to me repeatedly on ios. Its worked for a decade before without this problem. Support was unable to understand my issue. I am losing data, sentences and paragraphs, daily. I am now actively looking for a replacement to evernote.

[PinkElephant 8,117]

This doesn’t solve the root problem, but at least you can avoid loosing content:

https://help.evernote.com/hc/en-us/articles/217930798

I use Apple Notes as a parking lot. Does not happen a lot to me, maybe the count is now 2 or 3 times.

[kubda 4]

Thanks - it is at least a work around. I’m not using multiple devices so having evernote actually remove content that could just be left in the note feels really painful. 

[Jaminj 4]

I am continuing to run in to the problem described in this thread. Happened today on a new note too. I did a work around not to loose my notes, however, I see it as short term. PinkElephant mentioned opening a support ticket. I just looked briefly and could not find how to open one. Has anyone opened one yet?

[PinkElephant 8,117]

Sure - it is with the techies.

So far the workaround document I have posted is the most lively sign somebody is working on the problem. It was not posted to assist on a hypothetical bug.

[kubda 4]

I opened a support ticket on this issue about a month ago, when the problem was not so frequent. Support was unable to understand the problem, perhaps didn’t read my emails, and assumed I did not know how to ensure a document synced. I received endless notes on how the syncing works; something I am very familiar with and gave up trying to explain.

[PinkElephant 8,117]

Yes, sometimes the support experience is not what we expect. I encounter new names a lot with my tickets, so maybe EN is working on the service level - and the new staff needs to be seasoned a little (no excuse, just an observation).

Up to now I had no issue myself to prove there is a problem - and get it solved or passed on. As it should be, for all paying users !

[kubda 4]

I have thought about sending this back to support but it is a difficult issue to prove. With my first support experience, I felt I somehow needed something more definitive. The data is lost as if it was never there so a version history does not help. Its usually “only” a few sentences or paragraphs that get lost, as opposed to a whole note. It is not explicitly reproducible. Even though it happens regularly, it seems like the only trigger is time. I tried all the suggestions (reinstalling evernote, reading unhelpful syncing notes, doing more manual syncing). I will try reporting it again with a link to this forum. 

[Jaminj 4]

Thanks - I just figured out how to open a support incident. Ticket #3559555. 

If interested, I put the text I submitted below. 

------------

Frequently the Note I am working on becomes unresponsive to saving the Note. Meaning the Check in the top left of the note is pressable, however, no actions occur once pressed. The other icons within the Note (e.g. Menu, Edit, etc) have the same behavior.

The only way to then save my note is to highlight the text and copy-paste it to Apple Note or another app then close Evernote, reopen, and retry to create the note.

I am a long-time user of Evernote. I have it on MacOs Desktop, iPad and iPhone. I am only experiencing the issue on the iOS/iPhone version. Although I do not really use it that much on iPad. 

I have deleted Evernote and reinstalled it with the latest version. I have also disabled all 'Notes' Advanced Edit features. Neither of these prevented the issue from reoccurring. The issue is also not consistent on when it occurs, however, the issue does occur more often than not.

[kubda 4]

Yes, this is exactly my experience except that my primary evernote interface is through the ipad. 

[Jaminj 4]

Here is the feedback I received from Evernote support

------

Thanks for reaching out to Evernote Customer Support. My name is Chipo, and I'm happy to assist you with your concern.

I understand that you are experiencing an issue saving the note you frequently work on as the checkmark button becomes unresponsive that it does no action once pressed. I appreciate and thank you for all of the information you provided, and for your effort in the troubleshooting you did by reinstalling the Evernote app. 

I recognize this has not been the best for your situation, and I apologize for the inconvenience this brings you. 

I just wanted to let you know that our development team is aware of the performance issue and is working ceaselessly to improve the app. I can assure you we're working diligently to fix it as quickly as possible.

As you have already reinstalled the app, which should temporarily solve the issue on your end, you may follow these steps to use Evernote Web on your iPhone as a workaround:

1. From Safari iOS, go to Welcome Back
    
   • On iOS: Before signing in, tap on the ‘Aa’ button on the left hand side of the URL field, and select Request desktop site (If you see "Request mobile site", then it indicates that you are already on the desktop site.
2. Then, sign in from the three lines menu at the top right, and access your notes

Thank you for your patience and understanding. Please feel free to reach out to us for an update, or if you have any other concerns. Stay safe!

[Alan Hague 1]

I did what Jaminj suggested.  Uninstalled, reinstalled on my Galaxy 20 +.  The first time I went to use Evernote, It duplicated the first note I edited, causing a note conflict.  Then After fixing the conflict, it did the same non-functioning checkmark or back arrow.  I now know how to copy the note, crash Evernote. Restart and paste back in, but this is no good.  I hope they can find a fix.

[libertech 1]

I have run into this a lot on the Android version. I have noticed that when it happens, there is a brief pause, I suspect that Evernote is trying to sync at that moment, and then anything that I type after that will be lost. I have taken to copying what I typed, closing Evernote, and then re-opening it and pasting that data back in. I have submitted a ticket on the subject. I suspect- but am not sure - that this is more likely to happen when I have poor reception or a slow Internet connection (like on an airplane), that's why I think it's trying to sync when that pause occurs. Still, since I am paying to have the notes stored on my device, this ought not to happen regardless of the connection quality, and the fact that the program seems to hang indicates that something has gone wrong.

 

[PinkElephant 8,117]

Even when the linked article is minted on iOS syncing, you can use the same method on Android as well.

https://help.evernote.com/hc/en-us/articles/217930798

It doesn’t solve the problem, but you can at least get your content copied and saved. Better than nothing …

[kubda 4]

This bug robs me of data continually. The workaround is basically to use another tool and copy back to evernote. I was wondering about just switching to an alternative tools like “notion”. Has anyone tried other tools with or without favorable results?

[Jaminj 4]

Agreed and interested too... I have been an Evernote user for many many years so I’m trying to hold out for them to fix the bug. However … If there’s a better option and no bug then I might switch. 

BTW I’ve tried one note, notability, and apple notes. They all have their pros/cons and I still favor Evernote. However …. I hope they fix the bug soon. 

[brucekeller 0]

Just happened to me today and yesterday on an updated iphone XS Max on ios16 and fully updated app.  Seems to be a lot of these posts so I doubt the devs can just blame old phones. My XS Max seems pretty snappy in everything else, and usually this doesn't pop up, but when it does, man is it frustrating. I have to put the note into Apple Notes to make sure it doesn't delete and then reenter it later.  Apple Notes didn't seem to have any issue putting it on icloud instantly so seems like an Evernote problem specifically. 

[jasondn11 6]

Same for me on Android, and it's been happening for a couple of months:

• Create a note, type some text and tap the green tick. This takes me out of edit mode.
• I tap the green tick again to return to notes list but it's unresponsive. The menu button in the bottom-left corner is unresponsive too.
• I can continue to tap on the text and edit it further but the note won't get saved past this point.
• I can copy and paste the text into another app, but this shouldn't be necessary of course

It doesn't happen with every new note, but very frequently. I don't think I experience the keyboard disappearing. Have tried reinstalling, clearing cache etc.

[PinkElephant 8,117]

This is official, works for Android as well:

https://help.evernote.com/hc/en-us/articles/217930798

Hope they find a real fix.

[AC2112 1]

Edit, trying to keep this thread useful:

The fix of using a phone browser set to "desktop site" and logging into the evernote site is a good workaround to this issue. I hope the app works again at some point because it's easier to use, but the phone browser solution is workable.

[PinkElephant 8,117]

Oh, you are using a valuable service for free - but you expect the devs to work day and night, to make your day. And because devs are nice people, they will work overtime on cold pizza, warm coke and without being paid, because you don’t think it is necessary to contribute.

 

[PinkElephant 8,117]

In fact I don't care what you think. I think you should accept that a free software (and this is what you use) has its limitations. If you don't like it, move on.

The discussion I need to have with EN I do myself, with support. On the syncing issue I expect no quick fix. But I don't see much of the problem neither, happened 2 or 3 times that the app froze. Using the advise from the help document let me save the content, and that is enough to save the day.

[J R M 0]

I am having same issue Note 20. I cannot figure out how to contact support or send a report. I am getting very impatient with this issue. I have a paid account and can't seem to shake the freeze up/no response error, after rebooting, uninstalling and reinstalling more than once. I also cannot seem to find a way to contact Evernote about this directly. My subscription is up in Oct. And I believe I will just migrate to another service if someone cannot see this message and solve this issue.

Edited September 29, 2022 by J R M
More info

[agsteele 2,950]

To submit a support ticket go to 

https://help.evernote.com/hc/en-us/requests/new

[PinkElephant 8,117]

There is a simpler way on mobile to contact support. Just go to the apps settings, tab support, issue support ticket.

The advantage is you can attach an activity log with the ticket. The disadvantage is you are limited to 500 characters.

This is the current official workaround (wouldn’t call it a solution) for the problem. It works on Android as well.

https://help.evernote.com/hc/en-us/articles/217930798

[JudgeJosh 1]

Thank you for the idea to make a support request from within the iOS app (with the nice option to include an activity log).  In my iOS app (ver10.40) , the path, more precisely stated, is to press the three line menu icon, then the gear icon (settings) in the upper right corner, then the support option, then "Submit a support request."

[Jason Montoya 1]

I’m having the same issue. I’ll create a new note, and then the check mark to save is unresponsive. Once I go back in a few minutes later, most of the note content is gone. The same outcome happens when I close out the app on my iPhone and reopen it. I don’t have any issues with the windows app just the iPhone one. 
 

Unreliability of note taking is one of the worst possible problems. 

[PinkElephant 8,117]

https://help.evernote.com/hc/en-us/articles/217930798

Works on Android as well. It is no fix, but at least it avoids data loss.

[kubda 4]

.This is just gets worse for me. I am losing a lot of data every time I use evernote. @PinkElephant, the help link you’ve listed above doesn’t work for me. I can’t keep rebooting and reinstalling anyhow. I can copy and past into another location but that really means I copy and paste everything … currently into Notion. Am. I missing something? When I’ve been working on something for some time, copying it all back and forth, seems also unreliable. I will make a mistake at some point. Evernote, used to love you, can’t take it anymore. I am looking at Notion and Joplin as a total replacement.

[Wanderling Reborn 185]

On 10/4/2022 at 3:57 PM, kubda said:

.This is just gets worse for me. I am losing a lot of data every time I use evernote. @PinkElephant, the help link you’ve listed above doesn’t work for me. I can’t keep rebooting and reinstalling anyhow. I can copy and past into another location but that really means I copy and paste everything … currently into Notion. Am. I missing something? When I’ve been working on something for some time, copying it all back and forth, seems also unreliable. I will make a mistake at some point. Evernote, used to love you, can’t take it anymore. I am looking at Notion and Joplin as a total replacement.

Notion is strictly online. There's no offline mode. This alone makes it not great for my use.

Joplin is like an old British sports car - ugly, really not all that fast, the steering wheel is on the wrong side, yet somehow it's special. It's biggest issues from my perspective are (1) no OCR of PDF or images (2) limited iOS app functionality (3) over reliance on plugins to gain some great functionality - this means that much of that functionality is not available in mobile versions since they don't support plugins, and you're trusting a whole bunch of random strangers with your data (a common problem with almost all FOSS projects). That said, the more I dive into its ecosystem, the more I like it. 

[JudgeJosh 1]

I had the problem in iOS app.  But EVN Support noted the latest iOS app version.  Installed the new version (10.41), and problem gone!  Happy camper!

[kubda 4]

@JudgeJosh - Glad you got the issue solved. I am already on 10.41 and have not had similar luck.

[the508seal 2]

On 8/22/2022 at 7:03 AM, agsteele said:

Have you submitted a support ticket? I'd say that would be your best best given that nobody else is reporting this.

It happens to a lot of users but I have never seen anything get fixed. Usually a duplicate is created as well. After 10 years I can't start over with another app so I live with your dumb default fonts & styles as well.

[kubda 4]

Yes, I have submitted two support tickets and simply received the information above as the only “solution”. They say they are working on it.

[Jason Montoya 1]

Downloaded the new update on my iphone. We'll see if they addressed this problem.

[agsteele 2,950]

18 hours ago, the508seal said:

It happens to a lot of users but I have never seen anything get fixed. Usually a duplicate is created as well. After 10 years I can't start over with another app so I live with your dumb default fonts & styles as well.

Thanks for the unfortunate insult. I don't have any fonts and styles, dumb or otherwise. A reminder that in these forums you are talking to other users since staff are around only infrequently.

[estevancarlos 30]

On 8/18/2022 at 3:32 PM, Alan Hague said:

This happens over and over.  I have rebooted.  Note 20. 10.37 (1125041)

I edit an existing note.  The green check mark does nothing.

have to close app each time to fix.

losing data

Something similar has happened to me. In fact my performance on my new android phone has been so awful it's hard for me to pinpoint single problems.

[estevancarlos 30]

On 10/2/2022 at 4:40 AM, Jason Montoya said:

I’m having the same issue. I’ll create a new note, and then the check mark to save is unresponsive. Once I go back in a few minutes later, most of the note content is gone. The same outcome happens when I close out the app on my iPhone and reopen it. I don’t have any issues with the windows app just the iPhone one. 
 

Unreliability of note taking is one of the worst possible problems. 

I am missing several notes from a networking event. This was such a critical event that I just have to stop using Evernote now. After more than 10 years. This is crazy.

[PinkElephant 8,117]

Never lost content following this advise

https://help.evernote.com/hc/en-us/articles/217930798

You can't really miss "several" notes, because mobile does not allow to edit several notes at once. It may be you lost the content of one note, but please don't exaggerate. If you follow the help document, you would loose none, however it is a workaround, creating additional steps to save what got stuck.

I hope EN is going to solve this problem.

[estevancarlos 30]

7 minutes ago, PinkElephant said:

Never lost content following this advise

https://help.evernote.com/hc/en-us/articles/217930798

You can't really miss "several" notes, because mobile does not allow to edit several notes at once. It may be you lost the content of one note, but please don't exaggerate. If you follow the help document, you would loose none, however it is a workaround, creating additional steps to save what got stuck.

I hope EN is going to solve this problem.

By several I am referring to probably 3 notes. I took photos of business cards. I don't see it showing up. I wrote the contact info of this one guy. I don't see it. You have to understand this never happened to me when I was using version 8 on Android for several years. I only recently updated to version 10 and I have all these issues. No exaggeration at all.

[PinkElephant 8,117]

Each note is a processing in itself. If one fails, it is independent from any other.

I can just remind to use the procedure described in the linked help document.

[kubda 4]

@PinkElephantThat help link does not work for me. I am genuinely curious if our experiences are different and it is clear it is working for you. Can you help me understand the difference?

Step 1: copy the note into a new note. As I read it, the link implies another note within evernote rather than an alternative note taking tool. As Evernote becomes completely unavailable to me, I must use another note source and not evernote. Is this what you mean?

Step 2: reboot - this has never helped me and often ensures losing the portion of the note for sure. Your experience?

Step 3: reinstall evernote - I am already at the latest version. How many times do I reinstall before deciding this is silly advice other than the obvious, keep software updated.

I think it is possible to lose multiple notes. I try to manually ensure almost everything I type syncs but occasionally I forget. When I forget, I often lose data but don’t realize it till I come back a few days later and see a half dangling sentence. I have not lost whole notes before, but I have found that I have lost chunks from more than one note at a time when I forgot to double check the sync a few times in a row. A shutdown or ipad app close out will delete evernote without my realizing it was hung. I’ve been slowly moving to notion and so far, I’ve not lost any data to a bad sync no matter how mindless I am with the sync.

 

 

[PinkElephant 8,117]

Just to mention it: I am completely on iOS, and I had an unresponsive app maybe 3 times in total.

Personally I use Apple Notes as a parking space for an unresponsive notes content. It has similar properties, the content will not suffer by being copied to and from it.

Rebooting will kill everything in the EN app that has not been saved. This is how the mobile OS is working. But it is necessary for resetting the app. So step 1 first - taking content elsewhere.

Reinstalling is a step that may help when Rebooting does not help. It can improve things if the local data was corrupted somehow. Rebooting will not copy a completely fresh set of data from the server - reinstalling will.

By definition on mobile you can only loose the data from one note in an event as described . Mobile can only manipulate 1 note at any time. When you move to the next, you need to close the first. If is does not close and save, but gets unresponsive instead, you can’t open another one.

Sure you can loose another on another event, and another … But not several on a single event.

The Help document describes a workaround - not a solution. It should be taken as such.

[kubda 4]

Thanks @PinkElephant

[the508seal 2]

I use Android on mobile and Mac App on Macbook. The other quirk on Android is duplicate notes.

If anything disturbs the save - unresponsive green arrow or simply it goes poof in the middle of an edit - a duplicate will be generated with a time of "Just Now".

If I edit a note on the mac and later (minutes or hours later) try to edit that note on Android I discover that I am editing the older version and a duplicate will be created when I exit the note. "Server sync" has become very unreliable in the last few months. It's gotten to the point that I try to only edit on Mac and read on Android.

 

[kubda 4]

Dare I say that this started working for me again? Same version of evernote. I used to lose data daily and I haven’t lost anything at all in the last week with no lock ups.

[Chrispolotic 2]

This is happening to me as well. I am running a Galaxy s22 ultra with 10.46, and Android 13. About 25%of the time when I edit a note. It also especially happens when I try to upload a PDF. The App just freezes. It's very frustrating that Evernote hasn't fixed this yet. 

[PinkElephant 8,117]

This advise officially crafted for iOS works on Android as well:

https://help.evernote.com/hc/en-us/articles/217930798

[Dave-in-Decatur 3,960]

On 1/22/2023 at 5:45 PM, Chrispolotic said:

This is happening to me as well. I am running a Galaxy s22 ultra with 10.46, and Android 13. About 25%of the time when I edit a note. It also especially happens when I try to upload a PDF. The App just freezes. It's very frustrating that Evernote hasn't fixed this yet. 

I'm starting to experience something similar on the same type of phone (Evernote 10.48 though). I edit a note and tapping the green check mark causes the app to freeze. (I haven't tried attaching a PDF yet.) The 3-line menu at bottom left is unresponsive, as is the blue Edit button. Curiously, the 3-dot menu at top right still functions, but doesn't help to get out of the frozen green-check state. It's never to the point where I have to force-close the app, or lose content in the note. If I wait awhile it will finish syncing and the green check changes to the green arrow so that I can continue on. So to me it seems to be an aspect of the general sync issues in the Android app.

[PinkElephant 8,117]

This help document is written for iOS, but it works on Android as well:

https://help.evernote.com/hc/en-us/articles/217930798

I didn’t encounter the problem often, but the few times I did it helped me save my unsynced edits.

[Dave-in-Decatur 3,960]

21 hours ago, PinkElephant said:

This help document is written for iOS, but it works on Android as well:

https://help.evernote.com/hc/en-us/articles/217930798

I didn’t encounter the problem often, but the few times I did it helped me save my unsynced edits.

The procedure to recreate a note was what I used with the older Evernote Android app, which developed a very annoying habit of seemingly randomly making notes unsyncable after an edit. There are threads in the forum: https://discussion.evernote.com/forums/forum/210-evernote-for-android-issues-versions-8133-and-under/. Currently, I can just wait and eventually it syncs.