Jeff McClung 0 Posted September 1, 2021 Share Posted September 1, 2021 I've tried logging on to Evernote web on Chrome for the last couple of days. I clear my cookies every day. I've tried rebooting multiple times. I emptied the trash through my phone app. I only have Evernote on 2 devices. I'm not sure if this is a glitch on Evernote's end or if there's something I need to do differently. Any advice/insight? Link to comment
Level 5* gazumped 12,071 Posted September 2, 2021 Level 5* Share Posted September 2, 2021 Understanding the device limit The web counts as one device... Link to comment
evernotewebdoesntwork 1 Posted September 2, 2021 Share Posted September 2, 2021 Not working for me either: "Sorry, we’re having some trouble loading Evernote Web. Try reloading the page." Can't even use the desktop version as the installer crashes halfway through. 1 Link to comment
Level 5* gazumped 12,071 Posted September 3, 2021 Level 5* Share Posted September 3, 2021 22 hours ago, evernotewebdoesntwork said: Not working for me either: "Sorry, we’re having some trouble loading Evernote Web. Try reloading the page." Can't even use the desktop version as the installer crashes halfway through. Hi. Have you tried different browsers for the web version? If you already have an Evernote installation on your desktop, try uninstalling that, restarting and then reinstalling from Evernote.com. Are you a Free user? Have you disconnected any other devices? Link to comment
clevinson 1 Posted September 5, 2021 Share Posted September 5, 2021 I'm getting the exact same infuriating message: "Sorry, we’re having some trouble loading Evernote Web. Try reloading the page." HELP! Link to comment
Level 5 PinkElephant 8,819 Posted September 5, 2021 Level 5 Share Posted September 5, 2021 Are you on the free plan ? How many devices are synced with the account ? 2 of them ? Then you can’t connect another. This includes the web client. And just in case these are the correct assumptions: It is not infuriating, it is the limits set to use EN for free: https://help.evernote.com/hc/en-us/articles/218558068-Understanding-the-device-limit Link to comment
Mirtma65 46 Posted September 6, 2021 Share Posted September 6, 2021 On 9/2/2021 at 8:50 PM, evernotewebdoesntwork said: Not working for me either: "Sorry, we’re having some trouble loading Evernote Web. Try reloading the page." Can't even use the desktop version as the installer crashes halfway through. I have the same problem. And I have previous Pro plan (now Personal). So number of devices shouldn't be a problem. Link to comment
Level 5 PinkElephant 8,819 Posted September 6, 2021 Level 5 Share Posted September 6, 2021 Any security extensions ? Adblockers, antivirus, stuff like that. There were reports about WOT Web of Trust causing problems. Tried another browser yet ? If on any Chrome-based browser (most are), try Firefox. If on a Mac, Safari. These browsers use their own „engine“. 1 Link to comment
Mirtma65 46 Posted September 6, 2021 Share Posted September 6, 2021 5 minutes ago, PinkElephant said: Any security extensions ? Adblockers, antivirus, stuff like that. There were reports about WOT Web of Trust causing problems. Tried another browser yet ? If on any Chrome-based browser (most are), try Firefox. If on a Mac, Safari. These browsers use their own „engine“. Ah, yes. It's working on Firefox. I normally use Edge (Chrome based). Link to comment
Level 5 PinkElephant 8,819 Posted September 6, 2021 Level 5 Share Posted September 6, 2021 (edited) OK, good first step. Then it is probably an extension or a setting in Edge that stops the web xxxxxxx client to load. It probably is try and error from here, at least I have no clear picture from the forum what works. You could check the popup blocker. Edited September 6, 2021 by PinkElephant Clipper => Client Link to comment
Mirtma65 46 Posted September 6, 2021 Share Posted September 6, 2021 It' not problem with web clipper. It's when I try to go to my Evernote through browser. Link to comment
Level 5 PinkElephant 8,819 Posted September 6, 2021 Level 5 Share Posted September 6, 2021 Sorry, the autocorrect kicked in. I am talking about the web client as well. 1 Link to comment
surr3a1 0 Posted September 6, 2021 Share Posted September 6, 2021 @PinkElephant: Dude are you slow or something? How many people need to tell you that the stupid site doesn't work on Firefox? IT DOESN'T WORK! Throws an error just like people are saying. It works on Chrome but not on Firefox. Stop trying to find the problem in people's machines! IT IS EVERNOTE's problem not ours! Link to comment
ehrt74 240 Posted September 6, 2021 Share Posted September 6, 2021 On 9/2/2021 at 1:09 AM, Jeff McClung said: I've tried logging on to Evernote web on Chrome for the last couple of days. I clear my cookies every day. I've tried rebooting multiple times. I emptied the trash through my phone app. I only have Evernote on 2 devices. I'm not sure if this is a glitch on Evernote's end or if there's something I need to do differently. Any advice/insight? What browser version are you all using? It's possible Evernote uses functions only supported in the latest browser versions. There was a case about 6 months ago where an LTR version of Firefox stopped working because Evernote used a javascript function not supported in older versions of Firefox. I'm using Firefox 78.13 at the moment, which is some way from the newest version (the current version is 91) and Evernote works for me, but that may be due to some Red Hat magic. Link to comment
Mirtma65 46 Posted September 6, 2021 Share Posted September 6, 2021 2 minutes ago, ehrt74 said: What browser version are you all using? It's possible Evernote uses functions only supported in the latest browser versions. There was a case about 6 months ago where an LTR version of Firefox stopped working because Evernote used a javascript function not supported in older versions of Firefox. Always latest. 93.0.961.38. Link to comment
ehrt74 240 Posted September 7, 2021 Share Posted September 7, 2021 15 hours ago, Mirtma65 said: Always latest. 93.0.961.38. Strange that the desktop installer crashes. I don't use a desktop version of Evernote, so i can't help you there 😕 Link to comment
Level 5 PinkElephant 8,819 Posted September 7, 2021 Level 5 Share Posted September 7, 2021 The desktop installer usually is stable. It may be there is a residue left from a prior install. It is always good to use a tool like Revo Uninstaller / PC or AppCleaner / Mac to make sure the uninstall removes everything. There are threads in the forum that list the files that need to be removed to allow for a clean reinstall. Link to comment
Mirtma65 46 Posted September 7, 2021 Share Posted September 7, 2021 14 minutes ago, ehrt74 said: Strange that the desktop installer crashes. I don't use a desktop version of Evernote, so i can't help you there 😕 It's web version on Chrome browsers. And it doesn't crash. It just doesn't load. Link to comment
Level 5 PinkElephant 8,819 Posted September 7, 2021 Level 5 Share Posted September 7, 2021 Yes, the crashing thing was another user. Link to comment
ehrt74 240 Posted September 7, 2021 Share Posted September 7, 2021 10 minutes ago, Mirtma65 said: It's web version on Chrome browsers. And it doesn't crash. It just doesn't load. ah ok. way too many people mentioning there problems on one thread for me I'm now on my work laptop Chrome Version 93.0.4577.63 (Official Build) (64-bit) running on Fedora Linux and Evernote works fine 😕 1 Link to comment
Level 5* gazumped 12,071 Posted September 7, 2021 Level 5* Share Posted September 7, 2021 Using Brave - based on Chromium to 93.0.4577.58; Evernote works fine. Link to comment
yanntop 0 Posted December 6, 2021 Share Posted December 6, 2021 Hello , i have the same issue since end of November till now The message is : Sorry, we’re having some trouble loading Evernote Web.Try reloading the page. I have read all the previous message and i don't have another device , only 2 device and my browser chome is up to date Regards Link to comment
Mirtma65 46 Posted December 7, 2021 Share Posted December 7, 2021 9 hours ago, yanntop said: Hello , i have the same issue since end of November till now The message is : Sorry, we’re having some trouble loading Evernote Web.Try reloading the page. I have read all the previous message and i don't have another device , only 2 device and my browser chome is up to date Regards I still have same issue. Edge and Chrome in Windows. Link to comment
Level 5* gazumped 12,071 Posted December 7, 2021 Level 5* Share Posted December 7, 2021 20 hours ago, yanntop said: Hello , i have the same issue since end of November till now The message is : Sorry, we’re having some trouble loading Evernote Web.Try reloading the page. I have read all the previous message and i don't have another device , only 2 device and my browser chome is up to date Regards Hi. Maybe try de-authorising all devices and start over? Link to comment
Mirtma65 46 Posted January 6, 2022 Share Posted January 6, 2022 I tried with revoking access but I still can't get web version to work. The only solution is going to evernote profile, Account Summary, Evernote Web and change it to Go back to Classic version. That work. But you know how it's that version with tables. Can't add rows or columns ... Link to comment
ehrt74 240 Posted January 7, 2022 Share Posted January 7, 2022 This is odd 😕 I don't think i've ever had problems with Evernote Web on chrome. Have you tried deleting all site information on chrome? (not just cookies but the indexedDB tables, session storage and local storage? 1 Link to comment
Mirtma65 46 Posted January 7, 2022 Share Posted January 7, 2022 Hm. How do you do that? I've changed user. I tried on FF and Edge. Same Link to comment
Jon/t 1,660 Posted January 7, 2022 Share Posted January 7, 2022 In case it helps.... I can get the web working fine on FF, Chrome/Edge/Vivaldi which are all based on Chrome. Try logging in via a private window with no extensions or create a guest browser profile and try that, again without any extensions. Also try disabling any browser ad/tracker blockers as I've found these interfere with some websites. 1 Link to comment
Mirtma65 46 Posted January 7, 2022 Share Posted January 7, 2022 Thank you, I will try. Link to comment
ehrt74 240 Posted January 7, 2022 Share Posted January 7, 2022 2 hours ago, Mirtma65 said: Hm. How do you do that? I've changed user. I tried on FF and Edge. Same If you open the developer tools (right-click and "Inspect" or whatever it is in English), then you can go to the tab marked Application. There you can delete Local Storage, Session Storage, IndexedDB and Cookies for the site. 1 Link to comment
Mirtma65 46 Posted January 10, 2022 Share Posted January 10, 2022 On 1/7/2022 at 4:46 PM, Jon/t said: Try logging in via a private window with no extensions or create a guest browser profile and try that, again without any extensions. Thank you! It helped going into private window! Link to comment
Evernote Expert agsteele 3,060 Posted January 10, 2022 Evernote Expert Share Posted January 10, 2022 That probably means that you have an extension conflict. Disable all extensions you have installed and check if the browser version of EN is now working. If it is then re-add them one at a time until you identify which one is conflciting. Then you have the option to remove that extension/stop using EN in the browser/raise the issue with the extension author. 2 Link to comment
Mirtma65 46 Posted January 11, 2022 Share Posted January 11, 2022 On 1/7/2022 at 5:57 PM, ehrt74 said: If you open the developer tools (right-click and "Inspect" or whatever it is in English), then you can go to the tab marked Application. There you can delete Local Storage, Session Storage, IndexedDB and Cookies for the site. @ehrt74 That helped! Thank you! Link to comment
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