Sorry, we’re having some trouble loading Evernote Web.Try reloading the page

[Illia Kulahin 0]

Hi,

after the latest update on Thursday I cannot login into my Evernote account through my browser for 3 days already. It says "Sorry, we’re having some trouble loading Evernote Web.Try reloading the page". I tried to login through Google Chrome and Mozilla Fireworks, neither browser is working. Please correct the issue.

 

[Ana Orlova 0]

I have the same trouble and don't know what to do

[PinkElephant 8,785]

For me it works in Safari and Firefox (both on the latest release), I am not using Chrome.

Maybe issue a support ticket, if the problem persists.

[JordanK 0]

I’ve noticed that none of my changes from the web are syncing at all. 

EDIT: I was using Chrome, but Edge syncs properly. Looks like it is a EN/Chrome issue.

Edited June 10, 2021 by JordanK
update

[ppjanka 1]

I have the same problem. Since Tuesday (June 8th, 2021), I can no longer log in to Evernote Web with the "Sorry, we’re having some trouble loading Evernote Web.Try reloading the page." message. I have tried both Chrome and Firefox (after a fresh update and reboot), both will not log in. Since I am working on Ubuntu (20.04) / Linux, I do not have an alternative to use a client. I use Evernote for planning my days, so this is quite disruptive for me..

[PinkElephant 8,785]

Check whether you already have 2 devices registered. Then it won’t let you in, only showing a loading page forever.

https://help.evernote.com/hc/en-us/articles/218558068-Understanding-the-device-limit
 

If this is the case, unsync one device to get access.

[ppjanka 1]

I have revoked one of my other devices, but the problem persists -- I am still unable to load the web interface.

[PinkElephant 8,785]

The web client is counted as an own device. So you must be down to 1 device to be able to add another one, including the web browser. There is a cap on the monthly device unsyncs as well - you get a count every time you unsync one.

[ppjanka 1]

Yes, this is correct. At present, when I check the devices on my phone's Evernote client (Settings -> Account -> Devices), I only see one device: the phone itself. I then try to log in through the web interface. I type my username and password, get a "Getting started" login screen and a progress bar, which fails and ends in "Sorry, we’re having some trouble loading Evernote Web.Try reloading the page." message. When I check the device list on my phone client again I do see "Evernote Web" now as a second device, even though I have no access to the web client.

[PinkElephant 8,785]

OK, this means the initial access is working, as the registration shows. But then something stops the progress.

Using any security software, add blockers ? Is the browser set to a high security level ? Does it accept cookies ? Being behind a firewall with restrictive settings ?

Is it a problem on both browsers mentioned ?

[ppjanka 1]

Quote

Using any security software, add blockers ?

Chrome: AdBlock, turning it off does not fix the problem.

Firefox: AdBlock Plus, turning it off also does not resolve the issue.

No specific security software, aside from anything Ubuntu has by default (where I have not changed any settings, with Evernote Web working before Tuesday).

Quote

Is the browser set to a high security level ? Does it accept cookies ?

Chrome: on "Standard protection", cookies are allowed although a "Do not track" request is sent to browsing traffic. I added evernote.com to cookie whitelist (including third-party), but it did not help.

Firefox: I did use custom tracking protection here (including blocking cookies), but turning it off (to Standard level) does not fix the problem. 

Quote

Being behind a firewall with restrictive settings ?

No, I do not use anything specific.

Quote

Is it a problem on both browsers mentioned ?

Yes, I have tested Chrome Version 91.0.4472.101 (Official Build) (64-bit) and Firefox 89.0 (64-bit), on Ubuntu 20.04.2 LTS.

[ppjanka 1]

Update: After your suggestion regarding ad blockers, I have played with the other extensions I had installed in my browsers. Both browsers had Web Of Trust installed (https://chrome.google.com/webstore/detail/wot-web-of-trust-website/bhmmomiinigofkjcapegjjndpbikblnp for chrome). Removing this extension resumes my access to Evernote for Web. Thank you for your help!

[PinkElephant 8,785]

Glad you could solve the issue. Thanks for the feedback, it will help other users.

[Cas_notes 1]

Still the same issue here. Using a browser based on Chromium, used to work fine until 2 weeks ago. Disabling privacy plug-ins, adblockers or firewalls does not seem to work

[PinkElephant 8,785]

Sure you have a device left for the login ?

This means you must have only 1 device registered on your account in that moment, because the web client will be your second.

If there are already 2 of them, EN won’t let you enter, showing the problem page instead.

[SMcCandlish 0]

This is really stupid, but in my case, I had to remove a Chrome plugin named "Image Downloader". I have no idea what Evernote's issue with it is, but this really isn't acceptable.  EN has no business trying to "police" my browser plugin selections.

[PinkElephant 8,785]

You are on a free account. Free means who has no business with EN is yourself.

In my opinion you have no leverage whatsoever to tell what EN may do, not do or what is acceptable. You are using a free service out of your own free decision. This situation is take it or leave it. If you don’t like it, stop using it. It is that simple.

[Truong Dai 0]

I am facing with this problem 4 months ago on Microsoft Edge - It is very stupid and also support from Evernote. 

[Truong Dai 0]

I bought Premium from EverNote, - but I cannot user on web and cannot find any support from them. For getting support, they need logon, but I cannot logon.  

 

 

[PinkElephant 8,785]

Try another browser, then use this link:

https://help.evernote.com/hc/en-us/requests/new
 

Or if available use a mobile client, the support option is in the settings. It bypasses the web interface.

[TonyF666 0]

On 6/12/2021 at 9:18 AM, ppjanka said:

Update: After your suggestion regarding ad blockers, I have played with the other extensions I had installed in my browsers. Both browsers had Web Of Trust installed (https://chrome.google.com/webstore/detail/wot-web-of-trust-website/bhmmomiinigofkjcapegjjndpbikblnp for chrome). Removing this extension resumes my access to Evernote for Web. Thank you for your help!

I can also confirm it was WOT that was causing this issue.  I went into WOT settings and disabled 'Live Blocking', and that fixed the issue.

[Vitor Mafra 1]

On 7/22/2021 at 12:22 PM, TonyF666 said:

I can also confirm it was WOT that was causing this issue.  I went into WOT settings and disabled 'Live Blocking', and that fixed the issue.

I do not have this extension here (also, I'm using Firefox), but I've disabled all of my extensions and it fixed this issue. Strangely, re-enabling all extensions did not affect - at least yet - Evernote again. Thanks for your comment, Tony! I hope my new info could help someone too.

[jcnassoc 50]

On 6/17/2021 at 3:25 PM, PinkElephant said:

You are on a free account. Free means who has no business with EN is yourself.

In my opinion you have no leverage whatsoever to tell what EN may do, not do or what is acceptable. You are using a free service out of your own free decision. This situation is take it or leave it. If you don’t like it, stop using it. It is that simple.

Wow

[Mohit gohel 0]

Getting same issue

[kumquat 5]

On 4/19/2024 at 7:24 AM, Mohit gohel said:

Getting same issue

any news on this? could you solve it?

[PinkElephant 8,785]

None of you guys can have the same issue - 2 years and more than 50 releases later.

Use the words that have been given to you by caring humans to describe what your problem may be.

The we will use the words given to us by other caring humans to point at possibilities to solve the problem.

If you don't I can only point you to what has already been said in this thread.

[kumquat 5]

2 years? Mohit posted on 4/19/24.

 

[PinkElephant 8,785]

LOL - yes he posted "Getting same issue" on a thread that had been silent for 2 years before. No m ore information, which makes it instant nonsense. There were about 50 releases between this and the post before. Nobody can have "the same issue", because the software was completely renewed several times over since.

[kumquat 5]

great. does not help.

[s2sailor 2,428]

Last two comments removed.  Please refrain from personal attacks.

[thefryhole 95]

Everything may have been rewritten since the original post in 2021, but the image included in that post is exactly what I encountered just days ago while trying to confirm if the image issues I was having on desktop also existed in the web version (they do). The error message appeared several times. After a few login attempts that looked like they worked but apparently didn't, on the fifth or sixth press of "reload" it finally loaded my account. Windows 11, tried both Chrome and Firefox and received the same error screen. Firefox eventually worked and then I got Chrome to work at some point, too.

Edited to add: The same thing happened several weeks ago, with similar results. Got through the MFA step multiple times and finally it worked. Same error screen appeared during that incident.

[kumquat 5]

On 4/24/2024 at 8:15 PM, s2sailor said:

Last two comments removed.  Please refrain from personal attacks.

hope you don`t refer to my post. i asked a question to user mohit. since then i had to explain why i aks a question. not even near any personal attacks from my side.

just want to solve my problem.

[kumquat 5]

15 hours ago, thefryhole said:

Everything may have been rewritten since the original post in 2021, but the image included in that post is exactly what I encountered just days ago while trying to confirm if the image issues I was having on desktop also existed in the web version (they do). The error message appeared several times. After a few login attempts that looked like they worked but apparently didn't, on the fifth or sixth press of "reload" it finally loaded my account. Windows 11, tried both Chrome and Firefox and received the same error screen. Firefox eventually worked and then I got Chrome to work at some point, too.

Edited to add: The same thing happened several weeks ago, with similar results. Got through the MFA step multiple times and finally it worked. Same error screen appeared during that incident.

interesting. sounds like evernote has some technical issues...

[Dave-in-Decatur 4,006]

I just encountered something like this today. As usual, the remedy was to clear cookies from the browser (clearing just the past hour's cookies worked).