Device Limit reached on Premium account

[Chrisb 1]

Bit of a strange one.  First time I've seen this message pop up, asking me to upgrade because I've reached my device limit.  I'm on a premium account.

[gazumped 11,666]

Weird.  Still,  as a Premium member you can take that up with Support... 

(This is a -mainly- user-supported Forum. Although Evernote staffers do read the posts here, and there are Admins to keep everyone in line,  there's no guarantee when that will be. If you need help on a technical issue,  we can offer advice from our collective experience but Evernote support is available (for subscribers) via the website link, and (for everyone) on Twitter @EvernoteHelps or via their Facebook community.)

[CalS 5,280]

5 hours ago, Chrisb said:

Bit of a strange one.  First time I've seen this message pop up, asking me to upgrade because I've reached my device limit.  I'm on a premium account.

Can you share a screen shot if it happens again?

[Chrisb 1]

2 hours ago, CalS said:

Can you share a screen shot if it happens again?

Yeah I will do 

[Don Dz 165]

Just a wild guess, it could possibly be related to duplicate devices, a recurring phenomenon for some reason .

Go to your account online, check which devices are approved.  If some of the approved devices are duplicates, try deleting the ones without a "last accessed" entry (I found two on mine just now, weird).

Or you could just delete all approved devices and simply sign in again on the ones you are actually using.  

[Jay Starkey 11]

I also got this error message today - just a modal popup that occured on Evernote for desktop, saying that the device limit had been reached.  I was confused -- I thought Evernote had imposed some kind of device limit on premium as well, and the only choice was to upgrade to business.  That led me on a 10 minute goose chase which ended here.  My evernote seems to be working ok and once I dismissed the popup I was able to work normally.

[PinkElephant 8,115]

In fact Business is no upgrade for a person. To use Business, you need a group of persons (not necessarily employees of a Business), an admin to set it up and maintain - and a use case for it. Business means setting up compartments for information access, and some information flow, like in an order process. In general all processes a small or medium company runs can be projected on a Business setup.

With Premium you are already in the personal not-upgradable class 😀

[Ralph77 44]

This happened to me twice today (more than 2 years after the previous post in this thread) - first thing this morning when I opened Evernote on my smartphone; and then tonight when (after using EN throughout the day) I opened it again on my PC. In both cases it hasn't (yet) happened again after dismissing it. I'm on Premium so there's no reason in the world this should be happening.

Unless it's something to do with me continuing to use old versions? There's no way in the world I'm going to update past Android v8.13.3, nor from PC Legacy PC v6.25.2.9198 (309198).

[PinkElephant 8,115]

Has nothing to do with old or new version.

Usually logging out and back in solves the issue.

[gazumped 11,666]

I'm still on old versions of the app on my phone and one old laptop,  and I haven't had any issues - agreed there's some sort of a glitch,  but unless you get this every time you open your notes,  just log out and back in or restart something;  it's a random glitch.

[Ralph77 44]

Thanks guys, so far it's only happened once on each of two devices I use regularly. Will just put it down to a glitch at the server end and if it happens again I'll try logging out as suggested.