romelden 30 Posted September 28, 2019 Share Posted September 28, 2019 Hello EN team, We (most of the EN users) are really suffering from Evernote in the last 2 macOS upgraded. Even this Safari upgraded. Actually, Apple announced stopping 32 bit apps support years ago. But YOU did nothings. And how about this Catalina upgrade? Will it missing some functions, or missing pdf attachments again? What is the beta release from Apple for? Please noticed that Evernote no more the unicorn of note taking apps anymore. STOP disappointing those users still standing with you. Steven 2 Link to comment
romelden 30 Posted October 8, 2019 Author Share Posted October 8, 2019 Catalina released. But EN team do not have any official announcement on this. Am I safe to use my evernote after my Mac upgrade? Link to comment
Level 5* Metrodon 2,188 Posted October 8, 2019 Level 5* Share Posted October 8, 2019 It's working for me Link to comment
Level 5* DTLow 5,744 Posted October 8, 2019 Level 5* Share Posted October 8, 2019 1 hour ago, romelden said: Catalina released. But EN team do not have any official announcement on this. Am I safe to use my evernote after my Mac upgrade? No Evernote issues with Catalina (so far) Some extensions were dropped with the Safari upgrade, including the Evernote Web Clipper Link to comment
dianeincanada 1 Posted October 8, 2019 Share Posted October 8, 2019 My MAC just did the Catalina upgrade. When I open Skitch and do a crosshair screenshot, it takes a picture of my screensaver image not what I've crosshaired. Anyone experiencing this or know how I can fix it? Thx! 1 Link to comment
dianeincanada 1 Posted October 8, 2019 Share Posted October 8, 2019 When I cross-hair something on my screen to save the image, Skitch is taking an image from my second monitor of my screen saver image, not what I have cross-haired. Does anyone know how I can fix this? I just figured out that it's a permission setting in Settings! Fixed. Link to comment
mjrovner 0 Posted October 9, 2019 Share Posted October 9, 2019 Skitch is not working with Catalina. Link to comment
Ustice 0 Posted October 9, 2019 Share Posted October 9, 2019 (edited) Once I updated to macOS Catalina, and I tried to use Skitch, it now does not allow me to take a screenshot of anything but the desktop. Is this some weird permission issue? Edited October 9, 2019 by Ustice Accidentally sent without finishing Link to comment
Level 5 Solution Popular Post Shane D. 1,826 Posted October 9, 2019 Level 5 Solution Popular Post Share Posted October 9, 2019 Hey All, Thanks for reaching out! Yes, Skitch should work for Catalina. However, you may need to toggle/change a setting. Please go to Security & Privacy> Screen Recording, and allow Skitch. Let me know if the issue persists after doing this. 7 10 Link to comment
JonathanG 0 Posted October 10, 2019 Share Posted October 10, 2019 Found the fix!!! Update security and privacy, screen recoding and allow Skitch .. Phew, thought I had lost my favourite Mac tool Update Link to comment
romelden 30 Posted October 10, 2019 Author Share Posted October 10, 2019 After a day of using after upgraded, EN seem ok and no big problems (not every feature used or check). Hope it will be okay. I am using EN in China (Don’t ask me why don’t use China version), but there is many problems. For e.g., template cannot be saved or get. And ever the web version, the password field didn’t pop up after input username at user page. Hope it can be fixed in future. thanks Link to comment
romelden 30 Posted October 10, 2019 Author Share Posted October 10, 2019 Thanks for all Link to comment
tiphereth 4 Posted October 10, 2019 Share Posted October 10, 2019 Hi @dianeincanada I have the same problem currently - but I can't see where to change permissions. I can't find anything under System Preferences -> Extensions. Please let me know where you changed your permissions. Thank you. Link to comment
tiphereth 4 Posted October 14, 2019 Share Posted October 14, 2019 Replying to myself here as my post got moved and I couldn't find it. I followed the instructions and it fixed my problem Link to comment
jfrenette196 1 Posted October 17, 2019 Share Posted October 17, 2019 Hello, I am unfortunately unable to click on the Skitch app under screen sharing and have re-downloaded Skitch four times. Any suggestions? I am unable to take any screenshots, when I select "Screen Snap" in Skitch, nothing happens; I do not see the desktop or anything. I just upgraded to Catalina as well. Thank you! Link to comment
ER_Bear 3 Posted October 18, 2019 Share Posted October 18, 2019 23 hours ago, jfrenette196 said: Hello, I am unfortunately unable to click on the Skitch app under screen sharing and have re-downloaded Skitch four times. Any suggestions? I am unable to take any screenshots, when I select "Screen Snap" in Skitch, nothing happens; I do not see the desktop or anything. I just upgraded to Catalina as well. Thank you! Following this - my issue as well!! 1 Link to comment
ER_Bear 3 Posted October 24, 2019 Share Posted October 24, 2019 Is there any update on jfrenette196's comment? I'm having the same issue. 2 Link to comment
Level 5 PinkElephant 8,810 Posted October 24, 2019 Level 5 Share Posted October 24, 2019 Skitch is working for me under Catalina: Downloaded from the EN website Logged into my account, which created a Skitch Notebook in my Evernote. But it did not show in the systems settings security page. So I tried something: I closed Skitch and moved the apps icon from Downloads (where it had stayed) into the Programs folder of my Mac. Reopened, then (!) it showed in system settings, security. In system settings of Catalina, in Securitiy I authorized Skitch as posted above by Shane. To allow this, the lock has to be opened (admin user), and Skitch has to be closed temporarily. Initially Skitch did not show, which was caused by the fact that it stayed in the Downloads folder. Maybe this is because it is not delivered as a DMG-file, it is a ZIP. When you open it, the app starts, but is not transferred to the Programs folder. 1 Link to comment
strayerpam@mac.com 0 Posted October 25, 2019 Share Posted October 25, 2019 When I go to the System Preferences and Security & Privacy and then it asks you to select the apps or sw you would like to enable to screen record. I do not have any items popup in that window. Link to comment
jfrenette196 1 Posted October 25, 2019 Share Posted October 25, 2019 I have an update for this! I downloaded Skitch from the app store rather than from the web, and IT WORKED!!!! 1 Link to comment
Level 5 PinkElephant 8,810 Posted October 25, 2019 Level 5 Share Posted October 25, 2019 Did it as I described above, and it worked as well .... Link to comment
Jack Madomo 4 Posted October 27, 2019 Share Posted October 27, 2019 I upgraded to Catalina yesterday, and the Evernote app will not open. I click the dock icon, the icon bounces for a while and then stops. Activity Monitor shows Evernote used 0.01 CPU seconds, and there is no current activity. Click and hold the dock icon. The popup menu says "Application not responding" and offers a Force Quit option. I've tried twice from the dock, and went to the app store and did an Open from there with the same result. I have EN version 7.13 installed, which I believe is the latest version. All other apps are working correctly, except for mSecure, which has exactly the same problem. Any suggestions would be appreciated. I am using the web version for now. 2 Link to comment
Level 5* DTLow 5,744 Posted October 27, 2019 Level 5* Share Posted October 27, 2019 44 minutes ago, Jack Madomo said: I upgraded to Catalina yesterday, and the Evernote app will not open. ... Any suggestions would be appreciated. I am using the web version for now. Is this the app-store version, or direct download I have no problem with the direct direct download I don't spend a lot of time troubleshooting my devices My ultimate solution is to delete the app, database, ...associated files then reinstall. The app AppCleaner is recommended for this Link to comment
Jack Madomo 4 Posted October 27, 2019 Share Posted October 27, 2019 Thanks for responding. I solved my problem. I had the app store version so I just moved the app to the Trash and re-downloaded it from the App Store. It started and connected to the database with no problem. I had quit the app before I upgraded the OS, so I'm not certain why the existing version wouldn't open. But I'll file that with all the other unresolved mysteries of daily life. Link to comment
Level 5 PinkElephant 8,810 Posted October 27, 2019 Level 5 Share Posted October 27, 2019 We should all keep in mind that Apple is delivering Catalina updates without counting the OS index up. It is still 10.15 for me, but I know from contacts to Apple support that they have upped the OS to fix some issues. So maybe meanwhile one of this minor OS fixed installed, and helped solve some problems. Link to comment
Level 5* DTLow 5,744 Posted October 27, 2019 Level 5* Share Posted October 27, 2019 18 minutes ago, PinkElephant said: Apple is delivering Catalina updates without counting the OS index up I was wondering about this; my Mac updated yesterday from 10.15 to 10.15 On the plus side, the update ran quickly with no issues 🙂 Link to comment
Level 5 PinkElephant 8,810 Posted October 27, 2019 Level 5 Share Posted October 27, 2019 Yes, it seems to be no full downloads, but snippets of code that fix something. Even the support guys could not check whether it had loaded, they asked me to restart with cmd-r to rebuild the OS instead. Link to comment
David Goll 1 Posted October 28, 2019 Share Posted October 28, 2019 Have upgraded to Catalina. Now EN refuses to even start! Any ideas? Thanks David 1 Link to comment
David Goll 1 Posted October 28, 2019 Share Posted October 28, 2019 18 hours ago, Jack Madomo said: I upgraded to Catalina yesterday, and the Evernote app will not open. I click the dock icon, the icon bounces for a while and then stops. Activity Monitor shows Evernote used 0.01 CPU seconds, and there is no current activity. Click and hold the dock icon. The popup menu says "Application not responding" and offers a Force Quit option. I've tried twice from the dock, and went to the app store and did an Open from there with the same result. I have EN version 7.13 installed, which I believe is the latest version. All other apps are working correctly, except for mSecure, which has exactly the same problem. Any suggestions would be appreciated. I am using the web version for now. I'm having EXACTLY the SAME problem! :( HELP! Link to comment
Level 5 PinkElephant 8,810 Posted October 28, 2019 Level 5 Share Posted October 28, 2019 Catalina is much stricter with security and certificates than the previous OS versions. So maybe you can find an issue when checking the Macs system preferences, especially the security settings. One thing could be the allowance to read/write the systems disk drive. If not, the best way is probably to completely uninstall the EN app, using the AppCleaner app. Make sure you check everything related to EN. Then restart the Mac, and reinstall EN using the version directly from the EN website. After it is on your Mac again, log in and sync your notes back from the EN server. Caution: If you have local notebooks, they will be lost when doing the uninstall. If this is the situation, maybe you have to roll back to Mojave, export your local notebooks into an ENEX file and try it again. P.S. I have upgraded to Catalina, no problem, reinstalled the WebClipper, no problem ... sometimes no one can tell what works, and why. Link to comment
Jack Madomo 4 Posted October 28, 2019 Share Posted October 28, 2019 PinkElephant, Permissions may have been the issue. Remarkably when I upgraded to Catalina, EN Web Clipper was installed on Safari and worked fine, but I believe it doesn't store anything locally. When I trashed the installed version of EN and downloaded a fresh copy from App Store the permissions would have been handled behind the scenes. Link to comment
Level 5 PinkElephant 8,810 Posted October 28, 2019 Level 5 Share Posted October 28, 2019 Maybe it is it - fortunately it needs permissions only once per app. From my observation, permissions for some apps are asked for actively, whereas for other apps there is no such request. They simply stop working. When you check, you find the app, but the checkmark next to it is missing. When checked off, and sometimes after a restart, things go back to normal. Link to comment
akos0215 1 Posted October 31, 2019 Share Posted October 31, 2019 Hi all, it looks like that after getting the newest iOS, my Evernote (7.13, latest) doesn't reflect to system Dark mode. Is there anyone who realized something similar? Regards, Akos Link to comment
WriterOrganizing 1 Posted October 31, 2019 Share Posted October 31, 2019 (edited) Thank you for this thread. However, it is not easy to follow for average computer users. 1. What the heck is skitch? is this the web clipper? The name of the elephant? *edited to add:I figured this out: it's another app/extension for evernote. Please make it clearer to anyone with my issue with the safari evernote clipper itself. It was only clipping the the desktop picture. I did see pop ups for the extension asking for permission to access the screen and these were checked. There was no mention of having to dig into settings to make the extension work properly. Also the lovely elephant next to the address bar that could provide even more value to me (clipping articles without the sidebars) was not showing. 2. As directed here, I went to settings>privacy and security>screen recordings and only evernote showed as requesting permission. Once I clicked that, (and closed and opened evernote) the safari clipper worked!!!! 3. Please PIN THE EVERNOTE STAFF SOLUTION to the top of thread!! Cheers Edited October 31, 2019 by WriterOrganizing figured some things out after posting Link to comment
Level 5 PinkElephant 8,810 Posted November 5, 2019 Level 5 Share Posted November 5, 2019 Skitch is a tool to annotate pictures and pdf files. It used to be an independent app, but was taken over by EN and sort of integrated into EN. Web Clipper is a tool to draw content from the web and save it as a EN note. With MacOS 10.15 Catalina many apps need to be authorized again or newly to make them work. This is due to the stricter security settings that come with Catalina. I think in an environment with new threats is is good than Apple is locking up the OS. I am nearly through with allowing all that is to be allowed, things are becoming quiet and performance is back. Link to comment
romelden 30 Posted November 7, 2019 Author Share Posted November 7, 2019 Found that Web Clipper for Safari can be download from App Store. It work ok. Still looking for a new function, capturing the hold webpage...... just like the new screen capture function on iPhone. Thanks. Link to comment
ArneG 3 Posted November 9, 2019 Share Posted November 9, 2019 Evernote crashes 100 percent of the time on Catalina for me. No response from support on my ticket. Link to comment
romelden 30 Posted November 10, 2019 Author Share Posted November 10, 2019 Sorry to hear that😥 Link to comment
Level 5 PinkElephant 8,810 Posted November 10, 2019 Level 5 Share Posted November 10, 2019 @ArneG Did you try to completely uninstall (with AppCleaner) and reinstall from scratch ? EN will then rebuild the database from the server. Take care to make backups of all local notebooks, because they will not be on the server copy. Link to comment
ArneG 3 Posted November 10, 2019 Share Posted November 10, 2019 Here is a list of what I've done: I'm on a fresh install of Catalina Installed Uninstalled - deeply Reinstalled from app store uninstalled -deeply reinstalled from web download in all cases when I first start the app it loads until I enter my credentials - then hard crash as it tries to sync If I disable all network connections it loads until I re-enable network - then hard crash again. Round and round. Link to comment
Level 5* DTLow 5,744 Posted November 10, 2019 Level 5* Share Posted November 10, 2019 37 minutes ago, ArneG said: Uninstalled - deeply What's involved in "Uninstalled - deeply" Link to comment
HouseofG 4 Posted December 12, 2019 Share Posted December 12, 2019 Has anyone figured this out? I'm on 10.15.2 and EN 7.13, and it crashes as soon as I log in and it commences the sync. Looks like this has been a problem with Catalina for months. I wasn't having the issue on my prior MBP with Catalina but on my new MBP 16" it's been a no-go regardless of what I try, including multiple reinstalls. Really frustrating and I've seen no indication that Evernote is aware of or doing anything about it. 1 Link to comment
Level 5 PinkElephant 8,810 Posted December 12, 2019 Level 5 Share Posted December 12, 2019 With my installation (Catalina 10.15.2) on my MBP 15, no issue at all. I don’t think it dislikes running on a shiny new 16“. First I would do a complete uninstall of the EN app using AppCleaner. There are files further down the list that are not checked by default - I had problems I uninstalled once (under Mojave) when I did not check these for uninstall as well. Warning: All local notebooks will be deleted as well, so make a backup before (if you have any). Then restart the Mac, and reinstall, using the version from the EN web site. https://evernote.com/intl/en/download The version from the AppStore should be the same, but it runs on the Mac in a sandbox, which created problems when I used it. After installing, grant it all the rights needed in Catalinas security / privacy settings. Good luck. Link to comment
HouseofG 4 Posted December 13, 2019 Share Posted December 13, 2019 Thanks. Yes, I've done the full uninstall and reinstall a few times, trying both the AppStore and, most recently, the website version. I use Clean My Mac to full uninstall, which I have to believe cleans everything out just as deeply. Do you know exactly what rights it needs? I see that it already has Files and Folders access (documents folder) from the install, but should there be anything else? Link to comment
Level 5 PinkElephant 8,810 Posted December 13, 2019 Level 5 Share Posted December 13, 2019 Oh - hmm. Normally it should ask and get everything it needs on installation. If you go to the Privacy and security settings in the Macs system settings, and to the rightmost tab, there are several categories in the left column, and in each position it shows the related programs allowances in the right column. Click on each of the categories in the left one, and check all in the right one. I have restricted some other apps, but with EN, Skitch and the Web Clipper I have checked all and every entries. WebClipper settings are in the Safari settings, but it works the same. Are you running any sort of additional security software on your Mac, like Anti-virus or extra Firewalls ? I once tried Kaspersky on my Mac, but it created nothing but hot air (from the fan when pushing up system load), so I uninstalled it - which in itself is no easy operation. This sort of SW can really mix things up. Link to comment
HouseofG 4 Posted December 13, 2019 Share Posted December 13, 2019 That's an excellent point. I just switched from Sophos to Avast, and Avast was messing with my email app. When I get home I'll try turning off Avast. When I install EN, I get no security requests. That file access just happened on its own. If Avast is not the issue, I'll add EN to the other security categories, though they mostly seem unnecessary, like screen monitoring, at least without Web Clipper, Skitch etc. being used. But certainly worth a shot. Will report back once I've tried these fixes. Thanks. Link to comment
Level 5 PinkElephant 8,810 Posted December 13, 2019 Level 5 Share Posted December 13, 2019 Thanks for getting back on this. The only security software Apple itself says will not interfere is Malwarebytes. Antivirus software on the Mac creates more problems than it may prevent. After my Kaspersky-Experience I have read about the issue. Because Security software needs root access, it opens a new, severe risk on the Mac. Root access is normally closed for all apps except system-only. This may be even more true with Catalina, where the System partition on the disc is specially protected, set to read-only unless the system itself updates. Link to comment
HouseofG 4 Posted December 13, 2019 Share Posted December 13, 2019 Very interesting and good to know. Really hoping that Avast is the problem and will happily delete it if so! Link to comment
ArneG 3 Posted December 13, 2019 Share Posted December 13, 2019 On 11/10/2019 at 10:04 AM, DTLow said: What's involved in "Uninstalled - deeply" Dr. Cleaner Pro full uninstall - wipe all residual files and junk. Reboot 1 Link to comment
ArneG 3 Posted December 13, 2019 Share Posted December 13, 2019 On 12/12/2019 at 12:45 AM, PinkElephant said: With my installation (Catalina 10.15.2) on my MBP 15, no issue at all. I don’t think it dislikes running on a shiny new 16“. First I would do a complete uninstall of the EN app using AppCleaner. There are files further down the list that are not checked by default - I had problems I uninstalled once (under Mojave) when I did not check these for uninstall as well. Warning: All local notebooks will be deleted as well, so make a backup before (if you have any). Then restart the Mac, and reinstall, using the version from the EN web site. https://evernote.com/intl/en/download The version from the AppStore should be the same, but it runs on the Mac in a sandbox, which created problems when I used it. After installing, grant it all the rights needed in Catalinas security / privacy settings. Good luck. I've done all of these steps - multiple times. No joy. At this point I think I'm going to have to find a way to extract all my notebooks and find a different solution. Link to comment
HouseofG 4 Posted December 13, 2019 Share Posted December 13, 2019 AmeG, are you on a new 16" MBP as well by any chance? And are you running any anti-virus? Link to comment
ArneG 3 Posted December 13, 2019 Share Posted December 13, 2019 No. I'm on a 15" MBP - Early 2013 - Running Catalina - fresh install. AntiVirus One installed but not running - or running - doesn't make a difference. Link to comment
Level 5 PinkElephant 8,810 Posted December 13, 2019 Level 5 Share Posted December 13, 2019 Any other apps that do create problems ? In another thread, one forum member could unlock things by restarting the Mac in safe mode, ramp it up, send it back down and restart normally again. Then it said the install problems were solved. Here is how https://support.apple.com/en-us/HT201262 Link to comment
ArneG 3 Posted December 13, 2019 Share Posted December 13, 2019 Thanks for the suggestion - just tried this approach - No Joy. Link to comment
Level 5 PinkElephant 8,810 Posted December 14, 2019 Level 5 Share Posted December 14, 2019 Currently I am running out of ideas. Any chance to try Apple support ? Another option would be to go for 1 month on EN Premium, thus being able to get their support to work on this. Link to comment
Level 5 PinkElephant 8,810 Posted December 14, 2019 Level 5 Share Posted December 14, 2019 Here is another answer from the forum (Nick is EN staff), but this is related to clean out a prior beta installation of EN. Click to read the full posting: 1 Link to comment
HouseofG 4 Posted December 14, 2019 Share Posted December 14, 2019 Thanks PE! I went to that thread and figured I should specifically use AppCleaner instead of Clean My Mac so that I could see the potential deletion folders discussed in the thread. Did so and made sure to select all the unchecked folders (which were the same as Nick's screencap). I then simply reinstalled using the 7.14 beta (if it makes a difference - it didn't when I just tried using it instead of 7.13 without using AppCleaner) and IT WORKS AGAIN! You rock. Much appreciated for all your suggestions. ArneG, hopefully this works for you as well. 1 Link to comment
HouseofG 4 Posted December 14, 2019 Share Posted December 14, 2019 Okay, also new to my Catalina and new computer experience is that I suddenly have a notification badge (red 1) on EN in the dock that I cannot get rid of for the life of me. I've never had a badge on EN before. I don't use reminders. Any idea whether this is just a 7.14 bug? Thrilled to have EN back but man badges trigger me! Link to comment
ArneG 3 Posted December 14, 2019 Share Posted December 14, 2019 21 hours ago, PinkElephant said: Currently I am running out of ideas. Any chance to try Apple support ? Another option would be to go for 1 month on EN Premium, thus being able to get their support to work on this. Figured it out - I logged into the web version and reviewed all settings and noticed that under connected services I have the google one sign-on enabled but I'd been signing on with my original username (my gmail address) and password. So I went off wifi and logged out - reconnected to wifi and logged in with google and no crash. Seems stable so far. 1 Link to comment
HouseofG 4 Posted December 15, 2019 Share Posted December 15, 2019 Great to hear, ArneG. As for my badge issue (again, on 7.14 beta), a note to anyone else who runs across this that I seem to have gotten rid of it by closing the app, removing it from the dock, and restarting. That was a weird one. Notifications were even turned off for EN and EN Helper. 1 Link to comment
Guest Posted March 25, 2020 Share Posted March 25, 2020 Not sure why I'm the only one who upgraded to Catalina and can't even OPEN evernote. When I try, I get a popup that says "Evernote needs to be updated. The developer of this app needs to update it to work with this version of macOS. Contact the developer for more information." Link to comment
Level 5 PinkElephant 8,810 Posted March 26, 2020 Level 5 Share Posted March 26, 2020 If this would be true, the forum would be full of posts like this, and I would be running ghostware on my Mac. Where did you get your installer from ? There are 2 sources: 1) The official Mac AppStore 2) The direct download from the EN Website. Both versions are identical, but I recommend the direct download. The version from the AppStore runs in a sandbox which causes problems. If you get the said warning, you are likely trying to install an older version with 32bit-code. They may be available for Mac users still on older OS versions, but will not work with Catalina. So make sure you get the latest version. Link to comment
colonel1988 0 Posted April 10, 2020 Share Posted April 10, 2020 I had this problem and it was sql lite related. Go to Users/<user>/Library/Group Containers and delete the *****.evernote.***** folder. It will kill the settings you have, but the notes will be reloaded upon next launch Link to comment
thaotemp 0 Posted August 29, 2020 Share Posted August 29, 2020 On 10/10/2019 at 3:58 AM, Shane D. said: Hey All, Thanks for reaching out! Yes, Skitch should work for Catalina. However, you may need to toggle/change a setting. Please go to Security & Privacy> Screen Recording, and allow Skitch. Let me know if the issue persists after doing this. Great advice, thanks Link to comment
Mattyo 1 Posted January 13, 2023 Share Posted January 13, 2023 So I have recently run into this issue a few times and this last time I figured I would post here. Not only did I have to do the Security & Privacy -> Screen Recording -> Skitch but there is also a second entry that is `J8RPQ...kitchHelper.app` that needs access. After I did that I was able to take my screen shots again. 1 Link to comment
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