vegemite 0 Posted June 28, 2019 Share Posted June 28, 2019 Hi, I have tried evernote for a day or two. Decided to cancel it as it is not the right program at this stage. I was charged the annual fee yesterday. I have tried to contact evernote but the site is not responding. Can someone from evernote please contact me. Thanks Link to post
Level 5 PinkElephant 1,580 Posted June 28, 2019 Level 5 Share Posted June 28, 2019 This forum is user driven, so don't wait for somebody to show up. Tried this already ? https://www.evernote.com/SupportLogin.action You need to login with your account credentials. Link to post
Sayre Ambrosio 304 Posted June 29, 2019 Share Posted June 29, 2019 19 hours ago, vegemite said: Hi, I have tried evernote for a day or two. Decided to cancel it as it is not the right program at this stage. I was charged the annual fee yesterday. I have tried to contact evernote but the site is not responding. Can someone from evernote please contact me. Thanks You can also reach out to Evernote on Twitter at https://twitter.com/evernotehelps That may be faster than waiting for support as the support team as far as I know only answers emails Monday through Friday. So you're prepared no matter how you contact them here is a copy of the refund policy in case you haven't seen it. https://help.evernote.com/hc/en-us/articles/115010561808-Evernote-Refund-Policy Link to post
vegemite 0 Posted June 29, 2019 Author Share Posted June 29, 2019 The contact us page does not work It is being redirected to https://help.evernote.com/hc/en-us/categories/200001917-Troubleshooting I will have to ask for a chargeback unless they contact me via this forum. Link to post
Level 5 PinkElephant 1,580 Posted June 29, 2019 Level 5 Share Posted June 29, 2019 @vegemiteTried to push your issue to EN staff. Think they will reach out to you, probably on Monday. But please continue to try to get into contact yourself. As you know the (no-)refunding policy (see above), any positive decision is based on goodwill ...wish you luck. Link to post
Level 5* DTLow 5,081 Posted June 29, 2019 Level 5* Share Posted June 29, 2019 2 hours ago, vegemite said: The contact us page does not work It is being redirected to https://help.evernote.com/hc/en-us/categories/200001917-Troubleshooting I will have to ask for a chargeback unless they contact me via this forum. This is a user discussion forum To contact support, I use https://www.evernote.com/SupportLogin.action Link to post
Level 5* gazumped 7,868 Posted June 29, 2019 Level 5* Share Posted June 29, 2019 ...and if the sign-in gives you issues, you should be able to continue as a guest Link to post
vegemite 0 Posted July 1, 2019 Author Share Posted July 1, 2019 The support page would not load previously, it would come up the the support categories and then the page was blank. I manually edited the url and it managed to load. Not sure what happened. I am confident that support will help me out. Thanks everyone for your replies. Link to post
Administrator Shane D. 1,260 Posted July 1, 2019 Administrator Share Posted July 1, 2019 Hey All, Thanks for reaching out! @vegemite I'll DM you directly and we can go from there. Link to post
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